Great All-in-One Solution

Overall, our experience has been nothing but positive. Online booker engagement is up, and times on page have increased, which has allowed us to build bigger and better audiences for our online direct channel.

Pros

Their whole suite of products simplifies managing reservations for a smaller chain like ours. I find their website design to be easy, intuitive, and devoid of 'too-many-options' which sometimes scare bookers into exploring more and booking less.

Cons

Their support is limited, but it's an out-of-the-box product that is priced super-competitively, so honestly, you can't expect enterprise level account management or support.

Leading Channel Manager

Pros

I have been using Siteminder for quite a while now and it has proved to be one of the most robust channel management softwares for the hotels. Here's how I am going to break down the Pro's of Siteminder : 1- Simple and Easy to Use 2- Supports many big, mid-size and small OTA's. 3. Reservation & Yield reports. 4. Connectivity with multiple Property Management Systems. 5. It's definitely cost-effective 6. Easy to set-up rooms, rate plans and map them.

Cons

Apart from all the good things mentioned above Siteminder still needs improvement in certain areas. The thing that I like the least about them are as follows : 1. Customer Support is terrible and very rarely would you get a first call resolution. 2. GDS by Siteminder is not being managed efficiently, the staff seems to have very little information on how GDS works. 3. Their turn around and on-boarding time sometimes take weeks.

Very basic platform, stay away

have spent plenty of time on it to set all the channels up so I haven't been able to move elsewhere but will be looking up other systems soon. Need to see what works better in this big market, They never ask themselves WHY Siteminder?

Pros

good software for a start off but then it stops there, updates they make are all useless technical support is good and prompt on very small issues but helpless if you ask for more, easy to use Channel Manager & BookingButton after the initial setup, monthly price is same as many other providers but what you get is far from good

Cons

- Cons - Siteminder & BookingButton are basic but you pay top price for nothing - the reservation templates that are sent over by email come in 2 pages long, - need to spend 20 mins to get card details for every booking -date picker widget is useless, just a square box with no options at all, customization not possible -reservation dates (check in/out) are delivered not in UK format -All OTA's can put a cut off time for same day bookings but Siteminder can't do it, you lock up at 10.30pm but at 11.59pm someone can still make a booking & turn up God knows about 3am -developing team in Australia makes 1 update in 2 years & never gets the messages from the helpless Technical Support team in UK, even then you know 100% it'll be a negative reply. - have been asking them for 5 years to add a simple *PROMOTIONS" tick-box to apply discounts to any day you want but they keep ignoring it, waste of time -tech support team in UK gives you their own versions of solving issues instead of passing feedback to HQs and following up the problems -they have a terrible Knowledge Base & expect you to pay professional web designers to integrate Booking & Availability widgets on website or keep with their ugly looking widgets, - Guests can cancel a booking but not modify it, not possible -keep sending them feedback for 5 years & they never cared to fix any of them, not good at all -been very busy & haven't been able to switch to another company but will do it very soon

Works as expected, tons of integrations

Simplifies my life, a lot.

Pros

Tons of integrations, at a pretty much fixed price. Lots of others charges per reservation, per connection, or whatever, but Siteminder only charges per room. Nothing else. It's super clear and transparent. Interface is fairly easy to use. I especially like that you can choose to resend a failed reservation, which usually fixes any problems. In general, Siteminder rarely causes problems, and there's very little I need to contact support about.

Cons

It still functions as a middle-man. Lots of new PMSs are offering integrated Channel Managers, and they will be more native, which will inherently have an advantage over traditional Channel Managers. Another thing is there support is super slow. You have to submit a ticket and wait for them to get back to you. Good thing though is that there is VERY little I had ever needed to contact them about. A few connections I'd like to see a better connection with, in particular HostelWorld and HotelTonight.

Is worth!

Pros

Channel manager (Little Hotelier) and Booking Button

Cons

The sign in process, only telephone code option, I would like to receive the code also by email. If something happens to my phone like low battery or traveling with no roaming it's impossible to log in. There is an app but I don't really want to download more apps, it's too much. Also I suggest to add another option when enable deposit in the booking button: NUMBER OF NIGHTS, at the moment only percentage, full amount, fixed amount, first night.

Easiest Channel Mapping software

Pros

Easy to use, very friendly and insightful helpdesk

Cons

Overall, its very system orientated, not very focused on user experience

Easy to use system

Pros

Easy to install software to be able to control inventory from all channels. Lots of integrations with OTAs which helps improve distribution.

Cons

Option to include more channels focused on apartment rentals to capture long stay guests.

Great integration and channel management

Pros

The ability to distribute inventory to all channels with a click of a button. Being able to access booking information across all channels and manage them accordingly. Integration between our PMS and SiteMinder.

Cons

The software is easy to use and has many Pros, there are no cons to report.

Affordable Channel Manager but Support is Lacking!

Overall Siteminder does what it needs to do and when everything is working as it should, the system is great, saves a lot of time and speeds up processes. For larger organisations that operate at high occupancies, it is inevitable that in occasions overbookings can come in.

Pros

Great all round system when everything is going well.

Cons

Support is very slow with a lot of chasing required. When things don’t go right and an error has been made between the PMS and channel manager a lot of finger pointing can happen. On some channels, some information like email addresses cant be delivered to the PMS.

Overall Good Experience

Pros

Very complete Channel Manager with everything you need to run several properties mapped through different OTAs. Working properly, never had a real issue. Their customer support got back to us promptly each time we had a problem in understanding something or for a set up. Like some says it's easy to use when you know what you're doing. It's a very professional Channel Manager. The price is also professional but nothing surprising when you have stability and efficiency. I would definitely recommend it.

Cons

Like I said above, it's a very professional Channel Manager so you should expect having troubles understanding what should be done and what should be left untouched. That has been the major issue for us, to understand what to manage and what not to touch. We didn't have the experience we have now with channel managers so as profanes it was pretty hard to do the set up.

SiteMinder Review

We are quite satisfied with our experience with SiteMinder and would love to keep the software as our CMS.

Pros

I like that it's very easy to use and the updates are always real-time.

Cons

There are times when there will be technical errors and the system takes a longer period to reflect updates and changes.

Excellent Channel manager

If we request for accessing rate plan for New Online Agent, Siteminder Team immediately respond our inquiry. The Extranet in Siteminder is easy to use. We can know a lot of Online Agents which have been joining with Siteminder.com so that we can contact several of the potential Online Agents operators to make contract agreement . Siteminder.com give us flexible payment process. Indeed we have enjoyed to make working relationship with Siteminder.com. We are very satisfied with the Channel manager.

Pros

Updated rates and room availability

Cons

Increase or decrease the percentage of ROOM RATES in Channel's menu

The Best Channel Management Solution

Pros

Range of channels Range of other apps , PMS and booking engines Adaptability and flexibility of set up. Very reliable Great support Cost

Cons

Wish new feature could be added to Booking engine, such as loyalty scheme or secret rates to help us compete with OTA pricing.

Long term user

We have been using SiteMinder for the last 10 years and have found it to be completely reliable and meets all our needs to operate a 14 unit 5 star motel.

Pros

We find the system very easy to use and quite easy to train new reception staff. We manually adjust rates and conditions on a daily basis to maximise occupancy and yield.

Cons

Mapping rooms can be quite confusing. Have found this quite time consuming