All Smoobu Reviews
1-25 of 176 Reviews
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Cheryl
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Highly recommend Smoobu - even if you are a small operator
Smoobu Customer Service is Fantastic! I always get a quick response, and they never make me feel 'dumb' - because sometimes I ask some off-the-wall questions! I highly recommend Smoobu to all vacation rental owners. We only have 2 units, and we couldn't do it without them!
PROSWhat we like most about the software: ease of use, communication templates/scheduling of messages, ability to update rates and they immediately update across all connected OTAs, ability to set % increases on OTAs over our direct book rates, Digital Guest Guidebook (& how easy it is to customize regarding what guests see before, during & after their stays), & the ability to nest units. There's more to like out the software, but these are the top items on our list.
CONSAlways looking for more features, but what they already have far exceeds previous channel managers I've used.
Reasons for switching to Smoobu
Beds24 lacked superior Customer Service, and they charged by OTA, versus by unit.
Luke
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Great channel manager!
with previous channel manager, I have used in the past, there were missing one most important think for me, mobile compatibility, which smoobu has and its working perfectly
PROSMobile friendly and customer support where the key factor for me
CONSdo not have it at the moment, its working perfectly for me
Reason for choosing Smoobu
customer support, more clear fees, and personly more user friendly.
Reasons for switching to Smoobu
user friendly and mobile compatibility
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed October 2023
Good for small company
Overall a good experience. We used Smoobu, untill we started hiring Customer Service staff and they needed a centralized communication terminal that when we switched. For most entrepreneurs who runs Airbnbs it works great, in many wasy more simple than other solutions on the market. I wish they did make the SMS automation work, I wish full API integration with VRBO worked as well. But you cant get everything.
PROSPrice is the best. It does basic things like it will keep all your listings in sync. Forget about centralized messaging, because certain things just won't sync like VRBO. But for small operators 1-5 peroperties it works great, and price you can't beat
CONSno full API integration with VRBOlack of SMS automationsCustomer Service doesn't existi, you can create a ticket they will answer next week
Reasons for switching to Smoobu
sms automationcentral messagingVRBO full api integrationCustomer Service
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2021
Not what it used to be
This was a great PMS two years ago, not anymore.
PROSWhen we first started testing different vacation rental software, Smoobu stood out as a great option, seamless and quick. But it has only been downhill from there. Their development team has made the interface clunky, their servers are down often, my team now hates Smoobu.
CONSExtremely slow interface in 2021. If you manage more than 10 listings, please do not use this software. We had previously used Hostaway and Lodgify. We have had more double bookings with Smoobu by far than with any other PMS.
Allan
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Tokeet to Smoobu
Overall, our experience has been great. We have lost a couple of features, however what we have gained far outweighs this. Customer support also very kindly offered to import existing direct bookings which was very helpful.
PROSThe features that drew us to Smoobu were the automated messaging, Igloohome integration, the guest guide/portal and the additional option selling.
CONSI would say the only negative point we have so far is the handling/recording of invoices. Payments need to be recorded manually, whereas Tokeet would handle this automatically and made it very easy to schedule invoices, and track sent, outstanding and paid invoices.
Reason for choosing Smoobu
Price was the main motivation, as I feel Smoobu provides the best level of functionality in the price bracket.
Reasons for switching to Smoobu
To improve integration with third party services, improve our automation functionality and provide a better customer experience for our guests.
Ganache
Hospitality, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Opinion Costebelle Conciergerie
Very good exchanges with the team in place, especially [SENSITIVE CONTENT] who manages the French clientele.
PROSsharing schedules with the teams and the booking site
CONSNo PMS. Technical difficulty in setting up certain data (booking engine, and connectivity with platforms)
Reason for choosing Smoobu
Because of the fixed price and not the commission
Antonio
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
The best customer service
The team in charge of customer service is very professional and they always give a solution of any problem that you can have with the platform.
CONSWe would like more functions in the future, also more personalization
Reason for choosing Smoobu
The give us exactly the funtionally that we want in these moment.
Yves
Consumer Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Smoobu is exactly the Channel Manager that we need
The first month with the binding to the OTA was easy and we did not have any trouble to quit the previous Channel Manager and to connect with Smoobu. Now we use it daily with entire satisfaction.
PROSIt is easy to learn and to configure, you can phone to the customer service and they answer...
CONSThe French translation is not perfect but I can use it
Reason for choosing Smoobu
The software as a lot of interesting solutions to use (message, invoice…) The connection to the OTA is very easy. The mobile application works perfectly. They have a good price.
Vendor Response
Hi Yves, thanks for the review. Will be working on the French version. Any input you have is appreciated. Best Philipp
Replied May 2019
Polas
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2023
27+ rental properties in Smoobu
There are many cons and pros to this chanel manager, but we are still planing to use it as moving from it with a lot of properties would not be worth our time. The chanel manager offers us stability majority of time and a website integration.
PROSSmoobu app is a good starting point for anyone who want to give a chanel mannager a try.We currently have 27 properties and all of them are managed through smoobu. Website is built through smoobu (you can check it - www.poloapartments.lt)As a user for more than 3 years, I can recommend this program as it is easy to use, responsive and gives us a lot of functions.The price is very good compared to all other chanel managers.
CONSHowever, there are flaws. For example, our website is built on 3 different languages, while smoobu check-out is only in one language. I have personally been requesting this change for more than 1 year. No progress. (To add, they do boast that they adapt their program to their clients needs).Some times there are maintanances that make the smoobu completely offline. If it happens in a busy period, you might get double bookings.The invoices just as the check-out page is only in English with no other language choices.When uploading a property to smoobu, there are only a few ammenities to select. There is no free parking selection window. It is very important to have.To add, smoobu engine does no allow to select the amount of children or pets. It only allows selecting adults.There a
Boris
Farming, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
The best part of smoobu, by far: its customer service
We manage all bookings of our three holiday rentals in Smoobu, as well as communication with our guests. We also use Smoobu as a channel manager, to coordinate our bookings with the ones we receive from Airbnb.
PROSWhile the features of smoobu are all we need, their customer service is just out of this world. Since smoobu is really stable (well-coded I guess), we don't need their help all too often. However, when we do, we get a.) competent and b.) quick replies, every single time.
CONSNot much, maybe just the fact that they recently increased their prices and for us it made quite a difference. We've been using Smoobu since 2018 and we were used to their legacy prices
Omar
Hospitality, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2019
Great Product and Easy to Use. Friendly team.
Very happy with the overall product. Customer service is not available on weekends but the team is very friendly and eager to help when you get to them.
PROSVery easy to use and setup. Quick connection to Airnb and Booking.com (yet to try the others)
CONSAt first the messaging system wasn't my favorite. However, the new update looks great and integrates all messaging from Airbnb and Booking.com into the platform. Trying it out now and very happy with it!
Reason for choosing Smoobu
Mobile Apps, Simpler to use for my particular needs.
Milan
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed July 2022
Good for starting up cheap with a helpful channel manager
Very good reporting and easy to connect channels.
CONSGuest App did not develop, no team management.
Reason for choosing Smoobu
Cheaper alternative.
Luana
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Extremely helpful and intuitive
Amazing.
PROSI started using Smoobu back when it was really small and sort of beta version and liked it from the getgo. In the meantime they have improved and expanded so much and i am truly happy for them because what they offer is a high quality product. The platform is easy to use,intuitive and responsive,easily accessible on all devices. The customer service is fast and helpful. Already converted many of my colleagues into clients and would highly recommend it to anyone looking for a tool that helps organise your hospitality small business.
CONSThe color palette for the website,perhaps.
Reason for choosing Smoobu
Accessible price and user friendly
Mark
Real Estate, 1 employee
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed May 2023
Don't use if you use Expedia/VRBO
Simple when it works, but unfortunately that doesn't last long
CONSRegularly disconnects channel management price sync with Expedia/VRBO. Support on the latest disconnect May 2023 has gone weeks with no solution or update. I'm researching alternative platforms and warning others.
Jim
Real Estate, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Awesome Software for Vacation Rental Management
We've owned our condo for just over a year. I found Smoobu when I was initially looking for a software tool to help me get up and running renting through Airbnb and VRBO. From the first day through today, they have been super supportive and helpful. The product integrates nicely with those travel sites (and others) to keep things organized (i.e. no double bookings), helps tremendously with communications and provides a great customer experience with all our guests. I would highly recommend Smoobu!
PROSOnce it's set up, it is absolutely indispensable and critical to organize and coordinate a vacation rental.
CONSNothing really... All questions are answered quickly and they continue to add additional features.
Paolo
Hospitality, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
I would definitely recommend it
Although I am still in the trial phase, I have no doubt that I will continue to use Smoobu in the future.
PROSThe ease of use in different aspects: synchronization with the different portals, setting the different payment methods, creating your own web page. There is no need to have great computer skills, you are guided step by step and if that is not enough, clear and comprehensive video tutorials are offered. The contact with the customer service has been pleasant and friendly. I am also glad for the possibility recently offered to block dates before an arrival and after a departure, due to the ongoing health crisis.
CONSI can't get myself to like visually the speedometer of the "use" widget in the desk. In addition, the fact that when I select a property in the calendar menu and reload the page, I lose the previous selection.
Reason for choosing Smoobu
A guest I had, besides being a host himself, worked in the development of several channel managers and expressly advised me to try Smoobu.
Reasons for switching to Smoobu
I tried Smoobu, then decided to give it a try with a different service with similar price range, but I soon realized that I preferred Smoobu overall.
Hayley
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Great platform!
We are using Smoobu since 3 years and are very happy with the platform and the great and fast support. Thanks for the great work.
PROSThe calendar function is so useful during busy times and the automatic messages make life super easy once set up.
CONSThe only thing i would change is being able to view past bookings in the calendar view rather than having to select 'month view' wnen using the app on my phone
massimo
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Easy to use and extraordinary assistance
Managing prices and availability is very easy, even from the smartphone. The software allows you also to make most changes to your properties by yourself. Messaging with guest from one place makes you save a lot of time: no need to log in and out all day. Automatic mails do the job for you.
PROSThis is very easy to use and that makes you very efficient. Their assistance service really makes the difference. You are never alone!
CONSMaybe I'd like to be updated when they release new features, and to make it really complete, they need to develop the invoicing system (more like a PMS)
Reason for choosing Smoobu
Price/Quality
Mario
Leisure, Travel & Tourism, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Ecxellent Channel
I don't need to check or update OTA's when a property is booked.
PROSThis channel manager is really complete and fits perfectly with the needs of a tourist manager. it's quick to update the data in the various channels. The feature I like most is that I can send an email with all the information to all customers automatically. In addition to the channel with the same price, a booking engine is included.
CONSIt should be fantastic to change the percentage different between channels for singolar apartment.
Jason
Sports, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Jason Fry
A great experience.
PROSIn expensive and very easy to use. Great customer service also, when needed.
CONSNothing, all was great, I was very happy with the software.
Aleksandrs
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed May 2021
Issue with customer support and some funstionality
A lot of different functions, easy setup
CONSIssue with a customer service. I have a ticket opened 7 months ago and still get follow-up promises to be solved in the shortest period of time. Addiotional issue - calendar does not work on a built-in website.
Vendor Response
Hi there! Sorry to hear, but as this was a feature request rather than a bug it may sometimes take a bit longer. We have now added Latvian to our supported languages. Can you elaborate on the calendar issue please? We are not aware of any issues. Thanks best philipp
Replied June 2021
Henrik
Hospitality, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2020
Easy to use booking software
We lease out several cabins, and smoobu helps us keep price parity across several OTAs, and we have all communication with our guests in one platform. It also keeps all our places easy viewable in in one place. Customer service is swift in replies if we have any questions, and they are great at developing new features.
PROSEasy to use Many integrations with OTAs such as Airbnb, Booking.com and many more. Cheap
CONSMissing revenue management module to control prices easily. They do have a price management module, but its awkward to use. I´ve solved this with integration towards pricelabs.
Victor
Translation and Localization, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
El mejor software channel manager de gestión de alquileres vacacionales
La experiencia ha sido muy positiva. Le daría un 9,5. Es el mejor channel manager de todos los que he probado. Lo recomendaría a cualquier persona.
PROSProbé varios channel manager de gestión de alquileres vacacionales y Smoobu es el mejor de todos con diferencia. El diseño de la web es sencillo y ofrece muchas más opciones y funciones que otros software. Decidí usar Smoobu porque es uno de los pocos que integra la app Check.in para hacer el registro de viajeros y el envio de partes de forma automática a la policía. Esto permite ahorrar mucho tiempo. La sincronización con todas las plataformas es perfecta. Nunca ha dado ningún error. (Use otros channel manager que daban errores de sincronización). Y además el precio es más bajo que otras plataformas con menos funciones. Alguna vez contacté con atención al cliente y resolvieron mi duda rápidamente.
CONSNo hay ningún aspecto negativo que pueda destacar.
Reason for choosing Smoobu
En primer lugar por su función de registro de viajeros y envío automático a las autoridades a través de Check.in. Y porque tienes más funciones que otros channel manager por un precio más bajo.
Alain
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2023
easy to use,
Overall, very good experience, almost no panic in the almost 3 years.They have a good staff, and can communicate with us in several languages.In this example, French is my preference, and I never had a problem.
PROSIn fact, when I chose Smoobu, only few channel manager allowed us to rent Rooms and the whole house in the same software.What I wanted was if I rent a room, Smoobu automaticly block the whole house and if I rent the whole house, the 5 rooms are automaticly booked.For the moment it does the job very well and I am under using all other features. (my fault)
CONSThe time zone, Smoobu is located in Berlin, Germany and I am in Canada.So if I want to reach then, they are quite responsive in the morning (from 3 am to 11 am) but after 12:00h we have to wait the next day.They seem to have a telephone number in USA , but on one in Canada.
Reason for choosing Smoobu
Features and black Friday special
Reasons for switching to Smoobu
Because it could not (elloha) automaticly block the whole house and if I rent one of the 5 rooms.and could not block automaticly block the 5 rooms if I rent the whole house.
Amador
Commercial Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed April 2023
Bueno con algunos errores y carencias
Siempre que he tenido el mínimo problema me han asistido rápidamente dándome soluciones a mis dudas hasta que... me di cuenta que al pedir excel de resúmenes de reservas me duplicaba en los 2 meses una reserva que entraba en un mes y salía en otro. Igualmente solicité que en los excel de los resúmenes necesitaba los ingresos extras (en los portales están implementados) como la limpieza o aquel huésped que solicita parking (10€/día.Estos fallos son muy importantes para mi, pueden acarrearme sanciones ante la Hacienda Pública porque no declaro los ingresos reales, al menos no se desglosan.Tras solicitar en varias ocasiones la necesidad de estos datos en los resúmenes... se limitaron a contestarme siempre con el mismo texto "copia/pega"... (nuestros servicio de software está continuamente,,,, pasamos su sugerencia para ser tenida en cuenta, bna, bla, bla...) aparecen datos inútiles en estos resúmenes y los verdaderamente importantes, no.Aún así continúo con ellos porque he probado otros y son sumamente complejos.
PROSAl principio parece algo complejo pero comparándolo con la competencia tiene un diseño sencillo e intuitivo, fácil de cambiar precios, disponibilidades, bloquear, estancias mínimas, porcentajes de ocupación...
CONSEcho en falta exactitud en datos en los extractos
Reason for choosing Smoobu
Porque Octorate me parecó sumamente complejo y mucho más enfocado al hotel que al apartamento turístico