All Softinn Hotel Booking Engine Reviews
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Ashraf Aizzuddin
Verified reviewer
Financial Services, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Overall Very Recommended
1. Localized payment method e.g.online banking, ATM 2. Promo code system 3. Superb personalized support
CONSNo proper review system yet, hope it will be implemented soon
Shazea
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Excellent partner service
The partner service, easy access to allotment
CONSHard to change date if I want a specific date with same rate
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
1
Reviewed February 2019
need to more user friendly
ok...
PROSeasy to use n learn / easy to train our staff to knew about
CONSeasy to loggin in using email only not like other Extranet
Ahmad Fazli
Verified reviewer
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Very easy to use
Easy to use and a few click can complete 1 reservation
CONSNone. Need more property
Alban
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Ease of Use and Great Features
Easy to use tool with very good customer service. Would recommend to hotels to be in SoftInn's listings
PROSEasy to create Rooms and monitor room bookings.
CONSThe PMS is still new and requires some more work but can't wait to try it.
Amir
Hospitality, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2019
SoftInn Service Review
The use of PROMO CODE does help to attract more customer and good for marketing to increase barand awareness.
PROSSimple UI and the most user-friendly system compared to other platform.
CONSDoes not have membership system to manage database to increase retaining customer.
adib
Hospitality, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Softinn Hotel Booking Engine Review
Guest booking
PROSThe software is simple and easy to navigate.
CONSI can say so far everything is ok—nothing much on the negative.
Reason for choosing Softinn Hotel Booking Engine
The ease of use
Joseph
Hospitality, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
All User Friendly
None noted.
PROSFor hotel staff, easy to manage from the back office page and the page presented to guest to see is like very professional.
CONSNone noted. Maybe can try develop apps so that all can be managed by phone?
Anonymous
2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
The Schedule
my business running smoothly but the payment need to be in notification
PROSBooking system simple and interactife. The locking date and schedule more important
CONSInterface of user diffcult and hard to understand. maybe it cost a font or design
Jian An
Leisure, Travel & Tourism, 5,001-10,000 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Simple but powerful
Simple and clean layout. Easy to integrate and provide various feature
CONSCustomization for customer can be more choice( may be layout can chose by customer)
Mitchell James
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed May 2016
professional customer service with personal interaction with guest and home owners
User friendly and interpersonal interactions . Each request were dealt promptly with efficiency. Improvement can be done on immediate payment by credit card upon booking
Vendor Response
Thanks Mitchell for the review. Has noted this "Immediate Payment upon Booking" request and will pass this message to the team. Thanks again! Regards, Softinn Team
Replied May 2016
Anuar
Used free trial
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2017
Reservation or booking
The contact person really understand of the owner need and in terms of cost incurred by the owner and always try to get the better deal with client/customer
Ahmad Faizal
Used free trial
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
highly recommended
Im not having trouble making sales. They did it for me! I love their customer service, promotions and whatnot. 5 Star
Ken
Used free trial
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
Reviewed May 2016
Get to work within an hour for my website
Super easy to install and start selling my rooms online. http://sunflowerhotel.com.my/
Vendor Response
Thanks Ken!
Replied May 2016
Choong
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed May 2016
Good service
Good service, quality, fast response
Vendor Response
Thanks JX
Replied May 2016
Loh
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed May 2016
more easy to manage compare with old software
Easy to close and and open room.
Vendor Response
Thanks WeCin
Replied May 2016
Amiruddin
Education Management, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed November 2018
Softinn Review
None. The system is similar to other online booking platform.
CONSVery few customer's leads!! Only secured two bookings for 2018 as of today.
Lisa
Leisure, Travel & Tourism, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2018
Great service
First time get booking through this hope can get more through this
PROSEasy receive the booking and easy to know the booking detail.
CONSThe booking detail easy for me to see through