All Softinn Hotel Booking Engine Reviews

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User Profile

Ashraf Aizzuddin

Verified reviewer

Financial Services, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2018

Overall Very Recommended

PROS

1. Localized payment method e.g.online banking, ATM 2. Promo code system 3. Superb personalized support

CONS

No proper review system yet, hope it will be implemented soon

Shazea

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Excellent partner service

PROS

The partner service, easy access to allotment

CONS

Hard to change date if I want a specific date with same rate

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

1

Reviewed February 2019

need to more user friendly

ok...

PROS

easy to use n learn / easy to train our staff to knew about

CONS

easy to loggin in using email only not like other Extranet

User Profile

Ahmad Fazli

Verified reviewer

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2018

Very easy to use

PROS

Easy to use and a few click can complete 1 reservation

CONS

None. Need more property

Alban

Hospitality, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

Ease of Use and Great Features

Easy to use tool with very good customer service. Would recommend to hotels to be in SoftInn's listings

PROS

Easy to create Rooms and monitor room bookings.

CONS

The PMS is still new and requires some more work but can't wait to try it.

Amir

Hospitality, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2019

SoftInn Service Review

The use of PROMO CODE does help to attract more customer and good for marketing to increase barand awareness.

PROS

Simple UI and the most user-friendly system compared to other platform.

CONS

Does not have membership system to manage database to increase retaining customer.

adib

Hospitality, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Softinn Hotel Booking Engine Review

Guest booking

PROS

The software is simple and easy to navigate.

CONS

I can say so far everything is ok—nothing much on the negative.

Reason for choosing Softinn Hotel Booking Engine

The ease of use

Joseph

Hospitality, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

All User Friendly

None noted.

PROS

For hotel staff, easy to manage from the back office page and the page presented to guest to see is like very professional.

CONS

None noted. Maybe can try develop apps so that all can be managed by phone?

Anonymous

2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2018

The Schedule

my business running smoothly but the payment need to be in notification

PROS

Booking system simple and interactife. The locking date and schedule more important

CONS

Interface of user diffcult and hard to understand. maybe it cost a font or design

Jian An

Leisure, Travel & Tourism, 5,001-10,000 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

Simple but powerful

PROS

Simple and clean layout. Easy to integrate and provide various feature

CONS

Customization for customer can be more choice( may be layout can chose by customer)

Mitchell James

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed May 2016

professional customer service with personal interaction with guest and home owners

User friendly and interpersonal interactions . Each request were dealt promptly with efficiency. Improvement can be done on immediate payment by credit card upon booking

Vendor Response

Thanks Mitchell for the review. Has noted this "Immediate Payment upon Booking" request and will pass this message to the team. Thanks again! Regards, Softinn Team

Replied May 2016

Anuar

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2017

Reservation or booking

The contact person really understand of the owner need and in terms of cost incurred by the owner and always try to get the better deal with client/customer

Ahmad Faizal

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2017

highly recommended

Im not having trouble making sales. They did it for me! I love their customer service, promotions and whatnot. 5 Star

Ken

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

4

Reviewed May 2016

Get to work within an hour for my website

Super easy to install and start selling my rooms online. http://sunflowerhotel.com.my/

Vendor Response

Thanks Ken!

Replied May 2016

Choong

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed May 2016

Good service

Good service, quality, fast response

Vendor Response

Thanks JX

Replied May 2016

Loh

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed May 2016

more easy to manage compare with old software

Easy to close and and open room.

Vendor Response

Thanks WeCin

Replied May 2016

Amiruddin

Education Management, 51-200 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed November 2018

Softinn Review

PROS

None. The system is similar to other online booking platform.

CONS

Very few customer's leads!! Only secured two bookings for 2018 as of today.

Lisa

Leisure, Travel & Tourism, 1 employee

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2018

Great service

First time get booking through this hope can get more through this

PROS

Easy receive the booking and easy to know the booking detail.

CONS

The booking detail easy for me to see through

Showing 1 - 18 of 18 Reviews