All Zeevou Reviews
1-16 of 16 Reviews
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Constantinos
Verified reviewer
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Excellent onboarding experience
Very helpful and professional! They grabbed me by the hand and showed me how to do it and that proved to be very stress-free and most importantly very frustration-free. 101% recommended!
CONSIt's all been good so far - looking forward to the growth!
Reason for choosing Zeevou
More features
Vendor Response
The quality of our service is just as important to us as the quality of our software product - we are glad that is coming across :)
Replied April 2021
Paul
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Managing Cliftonvalley Apartments with Zeevou
Zeevou allows us to manage all important aspects of our online business via the major OTAs that we use. The bookings flow through to us, are flagged by emails that we can configure and the automated and customisable workflows take care of most of the requirements we have in day to day management of bookings, calendars, payments, security deposits, terms and conditions and ID verification and then guest contact and management. If something is wrong or missing, the development team and product owner/designers are easily contactable via a ticket system and are very responsive and helpful in both resolving issues and taking on board suggestions for development. A great product with a very forward thinking design and management team. Most importantly, they have real world experience of running their own serviced apartment and hospitality business on a large scale, so they know first hand what is needed to help up manage our business effectively. Thoroughly recommended.
PROSXero integration, automated security deposits, Signable integration, willingness to consider development suggestions, allocation of our own dedicated account manager to assist us with requirements and configurations.
CONSSome user interface issues at different times, but these have been speedily resolved by the great support team and good timely responses. Mobile view could be improved or an App developed.
Reason for choosing Zeevou
Comprehensive integrations and connections to multiple OTAs, inclusive of features that are either not available, or cost extra from others.
Reasons for switching to Zeevou
Because of Tokeet taking away functionality and then adding it again at extra cost (e.g. Automata). Zeevou is being developed with a comprehensive set of tools and integrations built with day to day operations in mind, and these are included in the per property price.
Vendor Response
Hi Paul. Thank you very much for taking the time to leave us a great review.. We're so pleased to hear you're happy with Zeevou.
Replied April 2020
Donatas
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Great service, love it so far
I do love the support, they give your personal manager that will answer all your questions, and they are very open to new suggestions.
PROSThe main features that I like are the possibilities with email mearketing to guests, it has a huge amount of variables that can be adjusted to everyones needs.
CONSThe one thing that I would improve is the design of the booking engine website.
Vendor Response
Thanks for your feedback Donatas - we'll be making further improvements to the design of the booking engine over the coming weeks.
Replied April 2021
Lidia
Hospitality, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Finance task
Zeevou is an excellent booking software that meets all that is needed for financial purposes. We can run numerous reports, send payment links, invoices, etc all with just a click away button. Easy to manage occupancy calendar, drop and drag option with the purpose of maximization of bookings.
CONSNew features are needed - eg to blacklist chargeback guests.
Reasons for switching to Zeevou
Outdated. Too many flaws. Time-consuming when solving issues.
Vendor Response
Thanks for your excellent review! Blacklisting guests is a feature that is on the roadmap for future development. For the time being, you can unverify a guest and add a note to their profile to make a note of a blacklisted guest.
Replied March 2020
Fabian
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Incredible platform
The people at Zeevou have created an incredible platform which helps hosts automatize and systemise their business. The best thing about it is that they are constantly working on improving it and actually listening to their users regarding suggestions and feedback.Well done everyone! A huge thanks to Soleil! Who grabbed me by my hand and walked me through the process. Such a kind and patient person, always willing to jump on a call when I need any kind of support.
PROSGreat customer supportVery complex platformGood integrations with third-party software
CONSNo Cons!The mobile app could use a bit of work, but it is not something that puts me off. I am sure the developers are working hard on improving that already :)
Vendor Response
We're really grateful and appreciate you taking the time to share your thoughts with us. We are looking forward to your precious feedback for improving the platform specially the Mobile App.
Replied November 2022
Rose
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Fantastic product with customer service to match
Great ... I have tried a few other Channel managers which have no customer service at all. This is a company that cares about its product staff and customers. I am delighted to be using it to grow my business.
PROSEase of use, very user friendly with edit option and fantastic customer service .
CONSIt is easy to edit if you have a problem ... I would like the blocked out dates to remain visible on the screen ... reporting could be easier with cleaning commission and tax separated easily ...
Vendor Response
Hi Rose, thanks a lot for your positive review, it is great to have you on board as a Patron! If you could please Raise a Hand with details of your feature request regarding the blocked dates so we can look at implementing this for you :) We are just about to release a new Monthly Profit Report on Monday, so kindly take a look at that once it is out and let us have any feedback with regards to further clarification on the breakdowns.
Replied September 2020
Oliver
Verified reviewer
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
A PMS for now and the future.
Zeevou has helped me grow my business. Zeevou has saved my business during Covid. Without it we wouldn’t be here.
PROSThe control it gives me over every aspect of each property Is great. I can even assign housekeeping and admin tasks to members of the team. Automation is key and Zeevou delivers this.
CONSWhen I first used it the user functionality for someone not ‘computer minded’ was an issue. This has since been corrected and it has help markers next to everything.
Reason for choosing Zeevou
If the people in charge love what they do you will always have a good experience.
Vendor Response
We are delighted to hear that Zeevou has helped you grow your business and survive the Covid crisis. We are proud to offer you a PMS that gives you control and automation over your properties. Thank you for your honest feedback and for recognizing our passion for what we do.
Replied July 2023
Mahyareh
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
working with Zeevou
I work with Zeevou several hours a day, satisfied with using it a great help to serve guests and costumers find the best options for their accommodations. All futures and options are visible in a glance.
PROSThis software is user friendly. All properties and units and different types of them and availability are seen in one clear calendar page. The explanations are complete and clear.
CONSThat would be better if this software a higher seep in loading pages. It is because we usually use it when a guest is on a phone call and we check different pages in few seconds.
Vendor Response
Thanks for your honest feedback. We are currently working on recoding the calendar in a programming language that will result in faster response times. Hopefully this will help with your concerns regarding the speed of the system :)
Replied March 2020
Dominik
Hospitality, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Happy customer for years
All the extensive automation features are included for all units . The support is very helpful.
CONSRelatively expensive per unit if you do not use the automation features.
Reason for choosing Zeevou
Superior automation features for the price.
Vendor Response
Thank you for your kind words and for choosing Zeevou. We are glad to hear that you are happy with our automation features and our support team. We appreciate your feedback and your loyalty.
Replied July 2023
Alexander
Verified reviewer
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Amazing team!!!
i would recommend for everyone who would like to use a great manager platform
PROSTruly amazing team and support!!! It is the first time i have to use a channel manager and the support I do receive from the team it has been very helpfull
CONSNothing I do not like about it yet. its a very easy use platform.
Vendor Response
Glad to hear your onboarding went smoothly and that you are happy with the product and the service! We hope we will be able to help you grow your business rapidly.
Replied June 2020
Charlotte
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Great System
- all the different types of functions this has - connecting up to my 3rd party software such as WP & Signable - customer service like no other
CONS- It is on the expensive side if you are a small operator
Reasons for switching to Zeevou
The switch was a no brainer - Zeevou offers a higher quality product & better customer service
Vendor Response
Thanks for being one of our staunchest supporters! :)
Replied October 2020
Nasim
Hospitality, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2020
Zeevou rocks !
It's lovely, nice app, using it everyday for hours to work. found its features easy user friendly.
PROSBooking creation, sticky notes, corporate and personal profile are all parts that I like it.
CONSsometimes hard to search by names of the guests. but their email not issue.
Vendor Response
Thanks for your feedback, we will reach out to find out what issue you are facing when searching by guest name!
Replied August 2020
Lucy
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
There is nothing not to like
I wouldn’t hesitate to recommend them to anyone. Worth every penny.
PROSAs a new business we have found Zeevou invaluable. The system is intuitive and easy to use. The support we receive from Zeevou is also excellent. They are fantastic.
CONSThere have been a few bugs that have needed sorting but that’s probably to be expected.
Reason for choosing Zeevou
Functionality and a market leader in our opinion.
Vendor Response
Thanks for your kind review Lucy! We hope all the bugs are now sorted - we have been focusing a lot on increasing system stability over the summer :)
Replied October 2020
Christine
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Easy to set up
Zeevou was soo much easier than I expected. The onboarding team was very very helpful, very experienced, and put me at ease! I was very excited and look forward to my next venture!
CONSNothing - it has all gone very smoothly!
Vendor Response
Glad to see you decided to join Zeevou after reviewing so many alternatives. We're glad to have you on board :)
Replied April 2021
Klea
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
All in one solution
Multi functional, user-friendly app. All features are functional and the design looks perfect. Support 24/7.
CONSFortunately I never faced a difficulty using this software.
Vendor Response
Many thanks for leaving a review Klea! We are glad that you are finding our product and service of value :)
Replied August 2020
Konrad
Hospital & Health Care, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Highly recommended
Very easy software to use which helps me with my Serviced accomodation business. Helpful team
CONSNo mobile app available yet.
Vendor Response
We are glad to have you on board Konrad. We have started working on the mobile app and hope to have this available in the near future!
Replied September 2020