Excellent service at a fair price and great customer service

Customer Service setting up the service.

Nothing I didn't like. The training was great.

The ease of your company covering that with good communication.

For the most part, it work out well. I overlooked an error in 2023 but it's something we look out for moving forward.

8 out of 10 satisfaction level achieved. Sometimes your staff does not get back promptly

easy to use. Like the prompts to keep you on track.

Some times there are too many steps to get to the result desired.

Overall, it has been a very positive experience and they provide great support for a small business where manager/owners wear several hats.

The Assure payroll system is very easy to use. They provide extensive training on the front end and support at all steps. The reports provided from payroll and tax services are very complete and easy to understand

When they changed platform, I needed to re-construct our payroll grid for entering data for payroll processing. This created a time crunch for the 1st payroll after the changeover.

Frustrating!! Our time clock is managed through HR for Health. HR for Health then sends the HR and time clock information to Asure to process the payroll. Having 2 companies and multiple people dividing the responsibilities of our payroll service needs has been difficult, inefficient and making question my decision to lease ADP. I am working with Asure management to try and correct these issues.

The service fee to use Asure payroll was significantly lower than my previous payroll provider ADP

The Asure portal is not user friendly compared to the ADP sight. It is difficult to determine the actual amount of staff payroll and taxes that will be deducted from my business checking each payroll period. It is very difficult to reach my Asure rep by phone, she has been unresponsive to my request for information and the last two payroll processing dates she was out of the office and unavailable to assist me with a request I had already made. I have requested another payroll account rep and I hope my experience will improve in the coming weeks.

very frustrated. Things were not set up correctly and getting help to fix is impossible. not happy but have no choice to change.

Has some good features. not much good to say

Can never talk to someone directly for assistance. Complicated and have not got it to work yet. items were not set up as requested and hard to get things taken care of if you can't talk to anyone.

We are very satisfied. Asure Payroll is knowledgeable of changes in the tax laws, quick to respond to inquiries, and provide ample assistance if issues arise.

One point of contact who is consistently available when needed.

We sometimes receive notices for unfiled local returns and the local returns are not always uploaded to the website for easy accessibility.

Overall good, just thay billing issue id like corrected

Smoothness of getting things up and running, onboarding

The fact that we agreed on a set price that you overbilled in the first two runs and never corrected it! Thats a problem for me!

I run 4 payrolls/ month (2 companies semi weekly), yesterday was the 12th or 14th time I've entered payroll and i still found it frustrating.

It's cost effective and i have great local support. My sales person, [sensitive content hidden], is really attentive.

The online payroll is VERY unintuitive and hard to navigate. I've used multiple other payroll softwares and assure has the least user friendly gui.

Experience has been great. Implementation team has been responsive and helpful with all the setup

Easy to setup and logical layout. Ability to utilize fully outsourced service option.

Manual process to complete POAs and contract

Once I learned how to use the online payroll system, it is very easy to use. The staff are always there to help with any issues you may have.

At first it was confusing how to use the system compared to the payroll program I was used to.

Good reliable weekly service always delivered promptly

Out sourcing PR is the greatest headache lifter you will ever find

Sometimes questions go unanswered for a bit

very good, people were excellent and the implementation was easy

Integration of multiple products and service

Payroll is more steps Than previous payroll product

I would say my experience has been reasonable. I like the software because I can manage my employees regular hours effectively. It only gets troublesome when I'm trying to account for overtime.

I like this payroll software because it allows me to easily manage my employee's hours, and monitor them accordingly.

What I liked least about this software was the fact that when pay periods end in the middle of the week, there isn't a way too see last pay periods hours so you can properly account for overtime since overtime is calculated between Sunday through Saturday.

Things are running very smoothly right now.

The team of people I get to work with. Marco, Patrick, Sandra, and Shelli

Lack of dedicated Implementation specialist for all of my accounts

Asure has different platforms where payroll, timekeeping, and benefits can be integrated together; there are different layers of service from do it yourself to full service where asure handles everything.

Occasional lag time in response from tax questions

It has been a learning experience. It would have been easier to learn if I had been here when it was implemented. Again, there is little reference material to guide one through different scenarios that are easy to understand. No reference or procedure guides. The wizards are good.

Customer Service - Denice Davy Always friendly and professional; Always provides the answer;

I have one outstanding case that is waiting for, I believe, a manger approval. It is about 3 months old. Lack of good, easy to understand answers in Asure payroll website when searching topics for an answer. The reference material is almost worthless.

I find Asure useful, convenient, understandable, user-friendly, and cooperative.

The support is worth more than we pay, it's so responsive, knowledgeable, and ready to help.

Only that as a non-profit we have some unique needs that, try as they do, cannot always be met by the Asure software as it stands.

Asure bought out our old payroll system (Compass) which was admittedly antiquated. My GL imports have been broken since I started, and getting it fixed is impossible. You just send emails into the void, and then, once a month or so, they will send you a question as if they are making progress.....but nothing EVER gets fixed. And if you want live support to get a problem resolved quickly? Forget about it. And it seems like every time I call up there, the employee is brand new and has no idea about anything. For example, we moved 401k providers and needed a report altered slightly- they wanted 700 dollars! I'm certainly not going to pay you more, when you haven't fixed ANY of the previous issues I have asked you about.

My payroll was run correctly and my employees got paid. That's about it.

Antiquated interface Reports constantly break & you can get ZERO support No ongoing training for new employees Astronomical ticket repair times and fees for things issues that arise Comical response time No live support

We have been very satisfied with Asure Payroll & Tax Management. The proof is in staying loyal to them even when other companies have tried to get us to switch to their companies.

The payroll portal is very user friendly and can be modified to fit your company's needs. The customer support representatives are very professional and available to handle any problems that you may encounter when entering payroll. They work as a team so if your assigned rep is not available there is always someone ready to step in and address your needs or concerns. They are also very supportive in helping you with special payrolls such as year-end bonuses or other non-scheduled payrolls. The customer service reps are very responsive when you need immediate assistance.

I really have no complaints with Asure. I have been approached a number of times by other payroll providers to switch our business to them and I am still loyal to Asure because we have not had any bad experiences with them since they have been our payroll provider.

From customer service to the actual product, it was not a good experience.

The upload provided for our financial system was accurate and usable

The entire system was not very intuitive or user friendly. Many areas of duplication of entry creating room for human error. Reporting did not provide "useable" reports. Our service provider could run a report in a usable format, but we were not able to run the same exact report in a usable format.

This has been an excellent service for the entire time we have used them.

There are many things --show by my ratings-- to like about Asure. However, here I would like to emphasize that our main contact there is responsive, helpful, and competent. This is the main reason I would suggest anyone use this service.

There is nothing really to say negative about them. Sometimes the web site reporting is complex, but our contact always helps.

There was nothing ourstanding about the product or the service

They make termination difficult. We stopped needing the service in 2021 and informed them of our last payrol date. They never sent us termination forms or stressed that they were necessary when we told them that we no lonnger needed their services. They billed us under a different name and when we finally realized that they ahd continued to bill us for 2 years they told us it was out fault for not filling out a form they never sent. We told them we spoke on the phone with someone twice and they said too bad but their phone records don't go back that far so we can't prove it so they will not give us any money back.

Has been very pleasant, informative and helpful.

The availability of our payroll specialist and their knowledge. Requesting information and reports we are able to receive these items in a timely manner.

When payroll specialist changes, the client needs to know the new specialist contact info. When working on our bonuses, please watch the check dates.

I have had and am having good overall experience. .

I like that when I call [sensitive content hidden], she has an answer for me or gets me an answer. She usually answers when I call her. If I have to leave a message, she calls right back. She is friendly and doesn't talk down to me.

I don't have any complaints with Asure and if it is up to me, I will keep using them.