All Benepass Reviews
1-16 of 16 Reviews
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Ethan
Financial Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Benepass review
It's been great — I'm very happy with the product. It's a great perk at my company.
PROSI don't usually expense things to Benepass, I mainly just use it as a debit card for those areas that it automatically expenses for me. I like that it integrates so easily with my other cards and routines. The customer service has been very responsive when I've had any questions or concerns with how money has been expensed.
CONSIt's very easy to use — most day-to-day functions are really easy to use and intuitive. I think improving analytics and spending habits could be a great feature moving forward. I'd love to see the common areas where I'm using money.
Anonymous
201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Easy to Use and Track Expenses
Benepass makes it easy to distribute funds to employees. Even those are aren't tech-savvy can easily figure out this virtual card.
PROSI love benepass because it is EASY to use. I downloaded the app and my virtual card for my HSA and company stipend were set-up. I can easily track my expenses and upload receipts.
CONSThe app can sometimes be glitchy, and any sort of changes (aka increasing money into your HSA) has to be done through email to reach customer support. I wish there was a built in chat or ability to manage some features myself.
Helen
Computer Software, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed April 2022
Gets the job done
It's straightforward to use and generally does what I need it to (upload receipts for reimbursement).
CONSBuggy, I've had to contact support for a number of issues related to basic functionality. However support was pretty responsive and I've always had my issue resolved in a fairly timely manner.
Emily
Computer Software, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Love using Benepass!
My employer provides commuter, lunch, and fitness/wellness benefits through Benepass and I love using it! It’s great that I can add my Benepass card to my Apple Wallet for tap-to-pay. Benepass customer support is great. If a merchant ever declines my Benepass card, the reimbursement process is simple and convenient. I have used other commuter benefit distributors in the past that were clunky with outdated software and only offered physical cards. The don’t even hold a candle to Benepass! I’m a very satisfied user.
CONSOccasionally a vendor or merchant won’t accept the card and that can be annoying, but thankfully the reimbursement process is easy and can be done right from the app.
Reasons for switching to Benepass
I moved to a new company that was already using Benepass
Erin
Biotechnology, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Great Partner!
The team went to great lengths to customize a solution that best met our needs!
CONSInternational is still a little clunky, and could use some time and attention.
David
Internet, 5,001-10,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Great Benefits System
Love how easy it is to use on a user level. Great customer service if you have questions or if anything is unclear.
CONSWould be great to have a "places I can use it near me" feature.
Gabriela
Information Technology and Services, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Benepass changed my life!
Love it. I use it almost everyday.
PROSBenepass has been great. Not only I can use it almost everywhere for food and groceries, but also they have an amazing customer care team. They usually respond within the same day.
CONSNo negative feedback. I've enjoyed my experience so far
Gena
Individual & Family Services, 501-1,000 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Benepass is the best!
I have had a great experience with Benepass. I've had a couple of issues with reimbursement, but customer service was on top of it and handled it quickly and professionally.
PROSI like all of the various options available to me. I appreciate the quick response from customer support. I love being able to see all of my transactions in one place.
CONSI think finding vendors who accept Benepass could be made a bit easier. It seems complicated to determine if a vendor I would like to use is also a Benepass vendor.
Heidi
Biotechnology, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Great product to manage balance of benefit account
This product is very easy to use; the ability to add photos of receipts via the app allows for immediate submission and faster reimbursement. In addition, having examples of benefits that qualify for submission visible in the app increases likelihood of use.
CONSI would like to see a reason provided for rejection of submitted reimbursements. In addition, there should be an adjudication process easily accessible.
Gerri
Health, Wellness and Fitness, 1,001-5,000 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Senior UM Medical Director
Great
PROSI love the ability to keep track of my benefits on an App
CONSIt is a little clunky but your customer support is amazing.
Anonymous
501-1,000 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2022
Easy to use overall
Overall an easy to use app.
PROSIt is great to see my benefits in an easy to use app.
CONSI had some difficulty completing a couple of steps such as setting up a linked account. It all worked out but I did have to submit a support ticket to actually get through the setup then a ran into an error. The support team did respond promptly and all was resolved.
Reasons for switching to Benepass
Company changed providers
Isadora
Education Management, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Great tool to submit expenses on different categories
Very easy and my colleagues are thrilled with this
PROSI like how the different categories are broken up and know how much I have to expense before each quarter.
CONSI do not really have any dislikes, I think an ETA of potential payment delivery would be great!
Dhaval
Biotechnology, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Value added Software
Great platform
PROSAt one location, we find all the information of stores for nutrition, fitness, travel etc.
CONSI don’t see any cons for this Benepass app
Hermann
Biotechnology, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed March 2022
Moderna Benefits
Implementation the payment of a virtual credit card.
CONSNothing - all is very fine and for me good.
Farbod
Biotechnology, 1,001-5,000 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Benepass review
The customer support is very active and polite. It has been very pleasant to all questions about our benefits and also other random questions about the app or the benefits.
PROSSubmitting receipts for reimbursements are really easy to use and has a user friendly environment. Having a physical card and card info to use online also is helpful.
CONSIt takes relatively a long time to get reimbursed I am not sure if it is on Benepass or my company though.
Erin
Biotechnology, 1,001-5,000 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Great!
I use this software to get reimbursed for fitness related purchases
CONSIt should be made clear that you need to link a bank account before submitting for reimbursements