All Firefish Reviews
1-25 of 287 Reviews
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Carl
Human Resources, 2 - 10 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed October 2021
Firefish is a fabulous recruitment CRM
Lucy
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Excellent customer service, brilliant, user-friendly software
It's interface and ability to navigate. 99% of it works and makes sense. There are a few areas of improvement, but they are always open to feedback and taking onboard new ways to improve their software. I've used other recruitment software in the past which has been very clunky and not easy to use, their functionality and ways to give us the ability to manage the system is very advanced. My team enjoy using it and it allows us to increase our workflow and conversions.
CONSA recent update of the system was one that we felt wasn't needed. It does however look nicer, but some of the ease of use was reduced. However for new users I'm sure they wouldn't notice it, and my team are getting used to the update. Despite this, I still very much recommend this system.
Vendor Response
Thanks for the great feedback Lucy, we're glad you're enjoying the system and finding it better than the rest! I'll pass your feedback onto the team.
Replied October 2017
Kirsty
Mechanical or Industrial Engineering, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Start up empowered by Firefish!
The customer service is great, they are quick to respond to issues, happy to help when customising features in the CRM and always open to suggestions. The system was designed by those with recruitment experience and it shows, the task and workflow management is logical and the contact search capabilities and suggested matches are intelligent, adding real value to your candidate and client communications. They also had my website and CRM system set up quickly when my business was founded offering full training and support through onboarding
CONSThe site doesn't fully integrate with major job boards or social media so advert response does not automatically list against your roles and instead goes into your email. There is a 365 integration that means its fairly simple to transfer these into the system but this can be time consuming if you have a high volume of response to manage.
Reason for choosing Firefish
Logical task and workforce management, ease of use, website and email integration, great customer service as demonstrated by the level of customisation available and ongoing improvement based on user feedback.
Reasons for switching to Firefish
The complete lack of support from the previous provider along with the system being unsuitable for use. I was looking for a system that would enable and improve my ability to do my role rather than being a additional admin tool. When I later set up my current company Firefish where my first choice.
Paul
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2022
Feedback
Great system and great support.
PROSHaving moved from Bullhorn it is clear how much more support you get as an SME with Firefish. Lots of ways to drive improvements and is simple to train staff on, build KPI's and report. Also you get the ability to interact with your entire database.
CONSStill some glitches that occur but always resolved quickly.
Reasons for switching to Firefish
Lack of support, ease of reporting and overall cost was a major factor.
Vendor Response
Hi Paul, Thank you very much for your review. We're glad you're happy with Firefish and appreciate the level of support you receive. Many Thanks, Amy
Replied November 2022
Daniel
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Forward thinking CRM
As the title goes they are a forward thinking crm. They are always looking to make the platform better and more efficient every day. They release weekly development updates and really listen to their client on how they can make their platform better. Their customer service is fantastic will short lead times and always actively trying to find a solution.
PROSThey have nailed candidate candidate engagement within their platform. You are able to keep easily engaging with our candidates through social channels, email and click to call. The platform is easy to use and shows users a clear path To enable them to match candidates to clients and jobs quickly.
CONSThe clouds software can be limiting at times with trying to save documents on the fly and also the ability to navigate through multiple screens in one session.
Reason for choosing Firefish
From day one, Firefish wanted to be our partner and grow together. No other supplier showed this to us. Also, they started from the candidate journey and engagement which is something we really value.
Stacey
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
How can you not love the fish?
Before purchasing Firefish we conducted a full search of other products on the market. What ultimately swung it for us came down to 3 things: 1) The easy layout and use of the software 2) The customisation's available 3) The passion and help of the support staff We felt from day one that the team at Firefish understood our business and at the time it was a very complicated one! They supported us and did everything they could to accommodate our requirements, we didn't just feel like a number to them! We spent a good amount of time talking to Firefish over voice calls having training sessions which were beneficial and they answered any queries we had, and those they couldn't answer at the time, they took away and came back to us on. The software itself is very easy to use. There are of course tweaks that every business feels it could benefit from, and what's good about Firefish is that you can make suggestions to the Company for feature improvements and they do their best to implement these improvements. I really can't fault the Firefish software, the support staff, or their Company ethos.
CONSCons? Hmmm this is a tough one because I'm not sure there are any. Possibly and maybe the only thing I could suggest would be the option to have a member of Firefish come to your business to help set up and implement the database so that all features are used to their fullest. With how busy our daily lives are here, and the fact that we had to set the system up as we used it because of the situation we were in at the time, 2 years on we are still learning about some features which had we known about in the beginning would save a lot of tedious work now! But I have no negative thoughts or comments about the system at all. It's a very intelligent piece of software that fits our needs perfectly.
Reason for choosing Firefish
Bullhorn was the only one I can honestly remember as it was a fore runner with Firefish. Fishfish to us just had a simpler layout and was kinder on the eye.
Adrian
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Firefish User for 4 yers
Firefish was recommended to us by some contacts in the Team group (as we are members) and it has worked very well for us. We love it.
PROSEasy to add candidates and search resumes - very user-friendly and everything is very easy to pick up. A lot of the email templates can be changed to reflect the way I work. The support team is great and responds quickly to any problems or queries. I love the way you can track changes through the process and move them from each stage of the recruitment journey.
CONSI wish it would include some form of Video Interviewing technology so we could stop using Odro. I know this is a massive ask!
Reason for choosing Firefish
Personal recommendation and a general 'gut-feeling' it was right for us.
Reasons for switching to Firefish
To improve our processes and the way we work. We wanted to use a CRM built specifically for the recruitment industry.
Vendor Response
Hi Adrian, Thank you for your review! We're so happy that you love Firefish and have been a loyal user for the past 4 years. Many thanks, Amy
Replied December 2022
Ellena
Staffing and Recruiting, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Fantastic Support Team!
My overall experience with Firefish is positive. The software is easy to use and they are continually updating and evolving the product. The fishtank is an innovative idea, and really reflects the ethos of Firefish as a whole - they care about their customer. Their support team is second to none and always make time to help when required (which can sometimes be a few times a day!).
PROSFirefish has allowed the whole company (front and back office) to get involved with all aspects of the Recruitment Process. The system is easy to use and has brilliant functionality. One thing that particularly stands out to me about Firefish is the people behind it. I have been in contact with lots of the team and always receive a prompt, friendly and helpful response. They go above and beyond to ensure your query is solved and often follow up with improvements or further solutions. Thank you!
CONSThe Marketing side can sometimes be slightly limiting but they are always making improvements and often have a walk around for something we'd like to do.
Reason for choosing Firefish
Not sure as I was not involved in this decision.
Reasons for switching to Firefish
Old, outdated, clunky system that was limiting the business.
Steve
Warehousing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Excellent Service and product
Great - They cannot do enough to help. I recommend them all the time
PROSSoftware is always being improved and updated. Very easy to use. Good value for money.
CONSFormatted CVs need to be more user-friendly. It's a little glitchy.
Reason for choosing Firefish
Better overall product. Affiliation with TEAM
Reasons for switching to Firefish
Looking for better product
Vendor Response
Hi Steve, Thank you for your lovely review. We're happy to hear that you're loving using Firefish. Many thanks, Amy
Replied March 2022
Simon
Staffing and Recruiting, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Firefish - You are everything we wanted and much more
A CRM that works with and for us, what is there not to like. Since day one the staff have been friendly and helpful and not question is a burden.
PROSThe simple and honest answer is everything. When WDCS started looking for a CRM system we had lots of criteria and instantly thought about another product that we have used for multiple years, but when we visited the Firefish stand and the recruitment expo it all became a "no brainer"! In Firefish we found a system that catered for all our needs and actually thought for us and helped us increase candidate and client contact. The platform itself is very user friendly and very easy on the eye, it allows you to input KPI, Sales figures and actual billings and run reports. The part that impressed me the most was that we are able to allow candidates to access and update their own profile and make the decision themselves if they want to receive job updates, newsletters and are happy with WDCS Data compliance. I haven't even mentioned connecting it to the job boards and being able to run our own adverts from Firefish and post on to partnered sites. Definitely above all else the ease of use has to be the biggest thumbs up! If you are reading this and not using Firefish then you are definitely missing out!
CONSSo far nothing that I don't like about it, far superior to other systems that I've used in the past
Reason for choosing Firefish
It seemed a more powerful product and the UI was better
Reasons for switching to Firefish
It was an awful product and needed so much human input
Kelly
Logistics and Supply Chain, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Excellent ATS for SME recruitment businesses, I would chose over others I have used in the past
I love this software and would recommend it to any SME business that is considering an ATS.
PROSEase of use, variety of features, and excellent customer service. The fact that you can make suggestions to help improve the user experience and this is then voted on and implemented shows that they actually listen to customer feedback.
CONSI feel the marketing of candidates to clients could be easier.
Reason for choosing Firefish
Customer service, ease of use, and price were all exceptional. Having used Bond Adapt and Bullhorn previously, I find firefish to be easier to use and have more features and benefits, at a better price.
Vendor Response
Hi Kelly, Thank you for your review. We're glad you love Firefish, our customer service and find the product easy to use. Many Thanks, Amy
Replied November 2022
Sam
Staffing and Recruiting, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Review
used as a CRM and data storage plus marketing platform so the software essential for us
PROSEasy to use, scalability and bulk data usage
CONSthe dropdown limit of 450 on a search result could be increased, why is it not 1000 for example?
Reason for choosing Firefish
customer service, price and better functions for us
Vendor Response
Hi Sam, Thanks for your kind words! We appreciate it and we'll also feed your suggestion on search numbers back to the product team :). Keep swimming!
Replied March 2022
Nik
Staffing and Recruiting, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
Great customer service, easy to use and to change
I have recommended Firefish to 2 other start-ups who have both used it and we have all been 100% satisfied with it
PROSIt is intuitive, simple to use and very easy to tailor for our individual needs. The customer service reputation was why we selected Firefish over others and it has been faultless - speedy response and thorough. No down time for us in our 18 months so far
CONSIf the back end could link up to Xero accounting software it would be the icing on the cake
Reason for choosing Firefish
Customer Service reputation, simplicity of functionality, price
Rachel
Facilities Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Firefish Review
With 20 years industry experience and many systems behind me this is the best I have ever used. Plus the customer service right from the beginning with [SENSITIVE CONTENT], to [SENSITIVE CONTENT] and now [SENSITIVE CONTENT] has been exceptional.
PROSI love this software, I love the fact it is adaptable in every sense to the way I want to use it, from the set up to the e mail templates and how I communicate with my candidates. Its brilliant.
CONSI honestly cant say anything negative. It is brilliant and I would happily recommend to anyone. I can't say anything negative at all.
Reason for choosing Firefish
I found the customer service element from Beth to be so personable, plus the fact it is so adaptable to my personal needs to my business. It was my first choice.
Vendor Response
Hi Rachel, Thank you for your review. We're so glad that you love the software and that you've had such a good experience with Firefish. Many thanks, Amy
Replied November 2022
Carl
Staffing and Recruiting, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
10/10
From the first day i looked into them they have been a pleasure to deal with, every member of staff i have dealt with, are happy, friendly and helpful people as well as knowing what they are talking about. Everyone seems to get back to you straight away, including support and nothing is to much trouble. From the directors at the top, downwards they seem to take a lot of time in selecting new employees with the right personality. They onboard you and don't send you a manual to figure it out yourself, there a training 1 on 1, plus video recordings and articles to take away. Fantastic company to deal with and they are the Hubspot of the ATS world.
PROSEasy to keep track of all your activity, advanced CV search capabilities, classy landing page design. All sections tie into one another with links to click between candidate, contact and company, saving you a lot of time. Posting jobs is quick and painless. Users decide on new features to be build and not the company themselves, this is a great idea. Everything that you can think of it has. Important CV's direct from email. Free bulk uploads each month done by the data team. Top class customer support.
CONSNothing, I haven't found a single thing that I dislike. The product is constantly evolving, No bugs in 6 months of using it.
Reason for choosing Firefish
Better product, top class customer support, fair pricing and the add ons that you get for free such as lots of articles for recruitment, automation, marketing and sales.
Vendor Response
Hi Carl, Thank you soo much for taking the time to write this lovely review. We really appreciate it and are exciting to see your Firefish journey continue! Many thanks, Amy
Replied June 2022
Ieuan
Information Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Happy Customer!
Firefish have provided us with a platform to work more intelligently and to improve our methods of working. Its always a case of getting out what we put in, but overall we've found Firefish to be supportive throughout our time working with them.
PROSWe've found the software to work in exactly the manner we would want it to be, supporting our day-to-day activities and many functionalities to improve the way in which we work. I've enjoyed the recent instructional webinars, as this has provided a refresh on how to use the system and has led to improvements in the way we interact with the software. Firefish are constantly improving and upgrading functionality too.
CONSNo real cons - some aspects that we'd like to see in the future, but I think that these are developments that may be on the horizon. Fits perfectly with our business needs.
Reason for choosing Firefish
Recommendations, referrals and we liked what we heard and saw from dealing with Firefish.
Vendor Response
Hi Ieuan, Thank you for this amazing review. We're so happy that Firefish fits your business needs and we have lot's of exciting developments in the pipeline for the year that we know you're going to love. Many thanks, Amy
Replied March 2022
Rhianna
Staffing and Recruiting, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2022
Great system for recruiters
I find firefish one of the easier systems I have used during my career as a recruiter. It is straightforward and has many hidden uses which can be utilised in a variety of different ways depending on your need. I 100% recommend.
PROSFirefish is a fantastic resource for recruiters who like to be able to easily track, monitor, and update roles, candidates and even client information. This is the real all rounder in terms of recruitment and business support software. Not only can each individual keep their work up to date and track it easily but due to the notes systems it is easy to keep up with colleagues and not duplicate work.
CONSFirefish is a strong programme but could benefit from more external job site integration (i.e. indeed, total jobs, etc) so that when uploading roles to users own site and CV Library adverts can easily be linked to other sites also allowing all applications to come through to Firefish.
Vendor Response
Hi Rhianna, Thank you for your lovely review. It's great to know you enjoy using Firefish and find it one of the easier systems to use. Many thanks, Amy
Replied November 2022
Dean
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Firefish recruitment software
We solve all our previous problems as Firefish has more virtual space (Cloud) than our previous one and makes it easier to store and quicker to access candidate details
PROSEasy to use, and add any locations or disciplines being a super user.
CONSNot being able to spell check and change words automatically if incorrectly spelt
Reason for choosing Firefish
Ease, pricing and customer service
Reasons for switching to Firefish
Too slow, not as easy to use
Vendor Response
Hi Dean, Thank you for your review. We're very happy to know you're loving Firefish. Many thanks, Amy
Replied November 2022
Andrew
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Superb System!
Firefish are very customer focussed. They listen to what we need and they take on board suggestions. It is a system designed by recruiters, so they understand the challenges we face on a daily basis and this shows in this functionality. I have recommended this system to other contacts in the industry who are equally happy with it. In fact, thinking back to when we set up, Firefish was a recommendation from another recruitment firm we know. I think this is the highest form of praise.
PROSIt is extremely easy to navigate and we have found with minimal training, staff have picked up the system easily. It allows us to track our activity, set targets and even suggests candidates for jobs... it makes recruitment a much more simple process!
CONSThe system is constantly improving and we have had a couple of our suggestions implemented. Initially we struggled on the temp side as it didn't allow us to input an hourly rate, only a day rate. We suggested the improvement and within a short period of time they had updated the system to include an hourly option.
Scott
Civil Engineering, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Firefish - One stop shop for a start up agency
Responsible cost.Easy to manage job postings - on company website and 3rd party job boards.Comes with the option of a template business website.Google optimisation / SEO on all job postings and company website.Useful support and training.
CONSSome elements of tracking could be better.Reviewing the results of a 'database' search are not a efficient as they could be.Limited integration with 3rd party apps and software.No mobile app.
Vendor Response
Hi Scott, Thank you for your lovely review. We appreciate you taking the time to write this. Many thanks, Amy
Replied November 2022
Liam
Computer Networking, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
A great all-round piece of recruiting software
I've found Firefish a great tool to use, and I'm constantly learning about new features and functions. This is constantly updated and the development team absolutely respond to feedback and make helpful additions to make the job easier.
PROSIt's incredibly easy to use and collaborative with my colleagues. If I need to take a step away from the business for a day or two, my colleagues are able to see a great snapshot of my desk and carry this work forward for me. There are also loads of added features to add context behind your notes, and a clear progression for recruitment.
CONSUser interface could be more attractive, it can be a little 'black and white' for users. New user videos could be revised.
Vendor Response
Hi Liam, Thank you very much for your review. it's great that you love the software and that you're having an amazing experience. Many thanks, Amy
Replied November 2022
Lou
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Integral to our business
The way in which it pulls all communication from Outlook, Job Boards and our website into one central base. We can easily pick up on communications between colleagues and candidates. Firefish prompts us to keep the engagement with our candidates relevant and current. It captures data and allows us to pull of reports. There are areas for candidate data, job advertising, interviews and offers, full-time or part-time it covers all bases. The support is second to none, immediate and spot-on Continuous support on topics such as GDPR, Webinars on everything you could think of to help your recruitment business
CONSThere isn't anything I don't like - if you have a suggestion the company has a customer ideas page and they do take the feedback on board and change things if required.
Lesley
Staffing and Recruiting, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Swimming with confidence
My overall experience with FireFish is good, although I'm not technical so can have the odd challenge. Support is good and helps when required.
PROSThe software is reasonably priced and does the job. It's easy to use and if you have an issue they have a great support team to help. If you have a suggestion for a new feature, it will be reviewed and if possible implemented, so you feel like part of the team.
CONSAs I work on my own, I need to find time to input categories for jobs and remember to only add the areas of work the candidate does. My system is currently needing an update as I haven't got enough categories under each industry.
Reason for choosing Firefish
I am a member of TEAM and heard great reviews from the members
Vendor Response
Hi Lesley, Thank you very much for your review. We are very happy that you have had a great experience with Firefish and that you have had positive experiences with our customer support. Many thanks, Amy
Replied November 2022
Stephen
Staffing and Recruiting, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Great Product
Good
PROSIntegrates with the website, easy to navigate around
CONSreporting tools are poor in comparison with other CRM's, takes a while to add candidates
Reason for choosing Firefish
Cheaper at the time and had a website
Vendor Response
Hi Stephen, Thanks for your review. We're continuing to make improvements to our reporting all the time so hopefully this is something that will improve for you in the near future! Many thanks, Amy
Replied November 2022
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2022
Firefish Database
Its a good CRM with some great functionality. A few improvements could easily make it the best on the market.
PROSI like that you can customise certain areas of the database without having to contact support. The candidate flow is quite simple making it easy to follow.
CONSTheir is no CV Parce of easy way of uploading a candidate and is quite manual.Another negative is there is no option to bulk upload CV's or client contact details without using a FF admin which cant take weeks to complete so is not always possible.
Reasons for switching to Firefish
We needed a better all round ATS/CRM
Vendor Response
Hi there, Thank you for review and thank you for your feedback! I will pass this along to our customer team. Many thanks, Amy
Replied November 2022