Payroll and tax payments can be time consuming and Gusto allows for the accounting team to do more important work and still feel like everything is being taken care of on the payroll side. Their customer service teams are extremely supportive and helpful.

Auto-sync and tax payments are the best features of the product that go above other products. Gusto will file the taxes for you, will send corrections if need be, and keeps track of all of that for your ease of mind. Their customer service team is above reproach, always willing to look into a problem and resolve it as soon as possible.

This is nitpicky, but the layout of the website often changes slightly. It would be nice if there was more consistency in the format. But the tool itself is above reproach.

Overall it has been easy to use and we never have any hiccups with this product.

gusto is very user friendly, able to see hours worked, print documents etc.

My only negative experience is when they stopped allowing to borrow money against your upcoming check. That was very beneficial at times.

As mentioned above: the Gusto customer support and billing team is very cheap and stingy. They had rather lose our business than refund us a small amount of money that we were overcharged on the platform. Essentially, we had paid for something we didn't use the and the right thing to do for your customers - especially one that knows many other business owners - would be to work with them and not brush them off as nothing.

We had thought it was a user friendly platform with a support platform that had actually cared about their customers.

The Gusto customer support and billing team is very cheap and stingy. They had rather lose our business than refund us a small amount of money that we were overcharged on the platform. Essentially, we had paid for something we didn't use the and the right thing to do for your customers - especially one that knows many other business owners - would be to work with them and not brush them off as nothing.

Using Gusto for payroll, benefits and insurance administration is so simple. It's easy right from the beginning. Their customer support is always super helpful and works hard to make sure they resolve any issues you may have.

The only downside to Gusto is that they are limited to small companies. It's not necessary a bad thing. I just like it so much that I want to use it with all my clients regardless of their company size!