All Novagems Reviews
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John
Security and Investigations, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Great software
We love dealing with Novagems, especially [sensitive content hidden] They have always surprised us with their customer support and Novagems helps us in the current market stage that we are in.
PROSWe love the ease of use, the editable geofence, the ability to schedule guards easily, and open up new job sites and get guards set up.
CONSProbably one of the most important things that it lacks is that we cannot really do parking management. For instance, if you needed to document a license plate during a report, you cannot look up that info based on the license plate. You may need to see prior violations in the past but you can't do this. But, the rest of the app makes up for some of this.
Reasons for switching to Novagems
Their customer support was nonexistent. We needed help setting up the app and they charged for helping us set it up. You are limited to the amount of jobs or licenses as well.
Nicholas
Security and Investigations, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2024
Completely Satisfied
Overall Completely Satisfied, the product meets are immediate needs and allows us operate efficiently.
PROSWhat I appreciate most about the Novagems is its user-friendly interface and the instant notifications it provides for employees clocking-in on time, being present on-site, and actively engaging in tasks.
CONSOne aspect of Novagems that doesn't meet my expectation is their 24/7 customer support. While they usually answer calls promptly, the assistance provided may lack the competence, leading to delays of hours or even days to resolving an issue.
Reason for choosing Novagems
Price was the ultimately the deciding factor
Reasons for switching to Novagems
Our goal was to go paperless and Novagems was able to do that most affordably
Tameka
Security and Investigations, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
NOVAGEMS is a gem!
We had the opportunity to assist the software team with testing and providing feedback with some of Novagems features. The Novagems software has provided our company a superb timekeeping and tracking experience.
PROSMost likable feature for Novagems is the scheduling, GPS monitoring, checkpoints/tours and timekeeping tools. When creating schedules Novagems allow you to create repetitive schedules and number of guards with the click of a button, this is very helpful with managing multiple client sites. GPS monitoring is phenomenal, this feature has saved the company $$$ when staff are late or leave posts early, Novagems tracks whether staff is within the designated perimeters. Novagem's checkpoint/touring feature is amazing, it allow security guards to scan and/or take picture of tagged checkpoints in set intervals and data is transferred to each nightly report along with activity logs and incident reports. The timekeeping feature allows for accurate and precise hours a guard worked, with the options to choose extraction layout, time periods, etc.
CONSThe hours are calculated in one hundredths, which can be time consuming especially when preparing payroll for multiple staff. If an employee worked 6.72, payroll must convert this to 6.43 ( rounded 6 hours and 45 minutes)
Reason for choosing Novagems
Cost and software support team.
Travis
Security and Investigations, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Great all inclusive program
Novagems allowed us to consolidate several technology platforms into one. It has a lot of versatile features and is easy to use. Novagem customer support is extremely friendly, responsive, and communicative.
PROSThis program combines the features of multiple software programs, such as patrol, scheduling, GPS monitoring, and timesheets, into one. This has greatly increased accountability for our employees and organization. The versatility of the features allows you to customize it to your individual needs.
CONSThere were some bugs in the beginning, but the support team fixed them promptly. There are some additional reporting features that would help our organization, and I know the support team is working to implement them.
Reasons for switching to Novagems
Trying to consolidate our technology platforms.
Justus
Security and Investigations, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Best security scheduling
I love it Makes my life so much easier and scheduling and coordinating
PROSLove the GPS feature love the scheduling feature love how They accept feedback
CONSSometimes the app crashes or the GPS lag sometimes
Reasons for switching to Novagems
Didn’t have as many options as Novagems does
Milos
Security and Investigations, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Novagems- Review
Although the features are strong. One room for improvement can be the limited features. Although they do provide customization, the wait time can be long.
PROSScheduling and reporting have been a breeze since we have switched to Novagems. We can make week’s of schedule in advance with simple steps that are like a walk in the park.
CONSScheduling on my phone is almost impossible My app keep sending me some random notifications in the midle of the night and its annoying, i would like to be able to change the sound on the notifications
Mandeep
Security and Investigations, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Novagems has transformed the way we manage things at my security company
I have been using Novagems Security Guard Management System for some time now and it has been a very helpful tool towards management of our daily tasks. It makes my job as a security manager easy and simplified.
PROSThe system helps track the security guards in real-time. This feature has helped our patrolling team on a bigger scale. With checkpoints and real-time supervision, we could deliver more effective services to our clients. Besides, there are other features that make every-day tasks easy like scheduling, reporting, timesheets, checklists, and more. Once you start using it, you will see how much this system has to offer.
CONSOne problem I faced was getting the entire team onboard. Not everyone on the security team found it easy to get along with the system. So, we took some time and the team of experts from Novagems helped us at every step when we required consultation and demos. It took some time but the team is now seamlessly using the system.
Abraham
Security and Investigations, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Great and Easy app to use
Great and affordable app to schedule and release shifts and track sites
PROSUser Friendly Easy to launch Great customer support team Easy/ free unlimited supporting session
CONSWe asked for excel format of schedule reports for next updates
Rachelle
Facilities Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
RAVA Services review
I absolutely love the Novagem App. It helps me stay organized and know where my employees are at all times. It also is wonderful for billing customers and scheduling
PROSEmployee tracking and scheduling. I also love being able to call customer service anytime I need help. [sensitive content hidden] is AMAZING!
CONSThe monthly cost. Because I have so many girls on so many jobs in one day, I usually exceed the limit monthly.
victoriya
Security and Investigations, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
1
Reviewed April 2024
NovaGems Review
The staff lay out and the staff info we can collect.
CONSThe mobil app is hard to work with on the go. Not having time off makes things hard. Vacation days not being blocked off so we can't schedule is a must for us as well
John
Security and Investigations, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Novagems, great product, amazing customer service.
Most of my comments are documented in the ratings, but ease of use is high, they were able to get us up and running in little to no time, they schedule meetings to teach how to use the software, and so far the software is top notch. It is definitely a plus for our long term clients/employees and it helps to track for payroll. Their customer service, ours being Aditya, has always been responsive to our needs. We also use QR codes /NLC tags, scan points to make sure our guards are rotating on their tours.
CONSSometimes the mobile software gets a little glitch. For a period of time we could not edit the geofence, however, once Novagems was notified they immediately went to work to fix the issue and it was fixed in a matter of days. Also, the app logs us out from the manager app which can be frustrating when trying to check in with the guards tours and as an administrator, we expect to already be logged in when launching the app from our personal phones. Besides that, it is a great addition to your portfolio.
Reasons for switching to Novagems
We wanted to try another company with a better priced software and features.
Terrance
Security and Investigations, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Very good product for the money and ease of use.
So far so good and no issues and no outages.
PROSThe software is very easy to use and teach.
CONSNone at this time but will report in the future if any.
Reason for choosing Novagems
they are very competitive and works great
Reasons for switching to Novagems
Cost and to many outages
Nathan
Security and Investigations, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Brings all our data into one place.
This system brings our data into one place and allows us to use less systems and spend less time moving data between the multiple systems we had in the past
PROSProvides a combination of Services in one place/platform. Allows us to roster staff to shifts, prove time in attendance for both customer verification and payroll, and GPS tracking of staff whilst on jobs sites aiding both Occupational Health and Safety and proof of service for customers.
CONSWeb portal is slow on to access and make changes from Australia, App often drops out, user experience is not intuitive and requires multiple clicks and sub menus to set up shifts.
Inderjit
Security and Investigations, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Great product
Great Scheduling tool & reporting system helps to do pay period hours counting
PROSEasy to use , Improve team efficiency, mobile friendly
CONSsimply good nothing like least, just miner fix & costumer service resolves quickly
Muhammad
Security and Investigations, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Novagem
We are using the software for more than a year, it's easy to use and their support services are very helpful.
Manmehar
Security and Investigations, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed March 2022
Good Tracking Software
Ease of use, Functionality and Tracking.
CONSSoftware is not stable as sometimes patrols go away.
Vendor Response
Thank you Manmehar for your review :)
Replied August 2022
Jinder
Security and Investigations, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
JMS review
I like that it’s easy to use and can add the trackers easily
CONSCouldn’t find the app on some phones. But available on android and apple