All Reward Gateway Reviews
1-25 of 319 Reviews
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Cassondra
Computer Software, 201 - 500 employees
Used unspecified
OVERALL RATING:
4
Reviewed December 2023
Reward Gateway Review: Easy & Fun To Use.
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Great tool for engagement!
We keep working to improve engagement through the platform. The service team at Reward Gateway is amazing and always so responsive and great to work with.
PROSThe ease of use and ability to make changes is key. The team enjoys the eCards and opportunities to recognize one another. Great tool for engagement!
CONSI would like to be able to run more detailed reports (for example, specifics on each of the eCards - who is using them and what is said vs. just knowing the percentage of usage).
Tony
Education Management, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed May 2017
Easy to navagate round and find work news and information. Savings are fab!
Saving money, easy to access information
PROSSavings! Especially like the instant loadable cards and vouchers. Like that the search searches for pages and savings. Works with mobile version very well; pages are easy to create and view/find;
CONSHaving to log in to site load money on cards (am aware can top by text). Should be easier I.e via an app. An app for the site would be useful. More features would be useful i.e create & amend the tabs/menus along the top; amend colours; more functionality-site is very 'boxy', have a page for forms, policies etc - the downloads area to the right of pages isn't user friendly for this type of page needed; the setting up of blogs is confusion-can't work it out; an email to me as admin when new offers/retailers & features become available; forms would be useful that the user can submit; a function where say, I can upload a new policy for new staff, and there is a function where the user can sign and date to say they have read and understood it, then recorded within the back system (save printing forms for 600 staff!); a catagloe of professional photos to use. Just a few suggestions!
Vendor Response
Hi Tony, Thanks for your detailed review of SmartHub®. Really pleased to hear that you're making the most of the fantastic range of discounts on the site. Our Retail Team work really hard to continuously improve the offering and recent highlights include the broader range of instant vouchers that you mentioned. UX is something we're very passionate about at Reward Gateway so it's great to learn that your employees find the mobile version of the site easy to use. We've made a huge investment in mobile this year, so you can expect more updates in this space soon. We really appreciate all the feedback on how we can make the product even better. I'll be sharing this with our Product & Dev Teams today, you've included some great suggestions especially around customisation. We know this is really important for our customers. Keep your eyes peeled for more info on our app coming soon. It's going to be a game changer! Best wishes, Charlie
Replied May 2017
Ryan
Hospital & Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2022
Great Idea - Not Happy with Product
As I said, the idea behind the product is fantastic... Just, in my humble opinion, lacks a lot of luster and the "security" is overkill for a platform that houses NO protected information (nor should it).
PROSThe idea behind it rocks... The fact that it interfaces so well with ADP is a huge plus and I do like the employee home page... Other than that not much to write home about (including how insanely confusing the admin side is).
CONSI personally loved this product when it was Brand Integrity... When Reward Gateway bought/merged with BI I feel the product took a severe hit. There are a lot of things I do not like. 1) The fact it went from being a fun way to engage employees to now everyone must have a working e-mail and 2 factor authentication and if you don't have an e-mail it will not work. We have 110 employees who don't have work e-mail who cannot use this product. Our CEO can't write group reviews because of the security features on here (she reports to nobody). We went from a mom and pop company owning this platform (which was great) to a multi-million dollar company and it seems things got worst.
Reason for choosing Reward Gateway
We chose Brand Integrity because one of our board of directors utilized it at their firm and spoke highly of it. We will probably not be re-upping our contract spring 2023.
Vinson
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
Employee Engagement Has Never Been So Engaging!
We have 1200 employees working 24/7/365: it's impossible to be on-hand to see all the great things our employees do to create great experiences for our residents. The BI Platform allows us to capture and share these stories, for all of our employees to see, hear, and feel our Mission In Action! All 1200 of our teammates can now actively hear stories from parts of our business corners that they might not typically know or hear about - and that helps keep us all better connected, and helps crystalize what each of one of our teammates does to contribute to the whole we deliver. And perhaps most-importantly, we can now create a storyline for our culture, and illuminate and clarify those norms that we want to be celebrated within our culture: in so doing, we create intimate vignettes of learning moments for all of us, specific images of how we want all of us to "do things around here!" And that all of it is delivered on a customized and very hip social media platform makes it a fun and contemporary space for our employees to navigate to. And when questions do arise regarding site logistics, the BI Team is superfastandfriendly with their support! Take a drive: you won't turn back!
PROSPlease read my endorsement!
CONSTruly: there are no cons - and any issues (not sure I'd even call them that, honestly) that we do see, the BI Team immediately first: learns what thing we want to try to do; and then tries to find the best solution to help us do that thing.
Vendor Response
Vinson -- your comments are so rewarding and inspiring for our team! Thank you so much for sharing!
Replied February 2017
Paul
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
SmartHub is extremely useful and it's simple to use, especially SmartSpending & SmartInsights .
I love that employees have the choice of how they save money...... instantly through the app with Instant Vouchers or with generous cashback. It's so easy to use. SmartInsights provide instant access to how employees spend through the portal and provide every statistic that we could possibly need to gauge employee engagement.
CONSI don't dislike anything about the software. Reward Gateway are always thinking of innovative and helpful products to enhance employee engagement.
Vendor Response
Hi Paul, So pleased to hear that you love the combo of unbeatable employee discounts paired with insightful management information and analytics. We agree that it¿s a great way to get real time ROI on your programme, as well as to see how its impacting overall employee engagement at MTR Crossrail. We know how important it is to give employees choice, not only where they save, but also how they save - everyone¿s different at the end of the day. It sounds like you¿re making the most of both the instant vouchers and Cashback offering. Don¿t forget, you can also use the SmartSpending¿ App as an even easier way to save whilst on-the-go. Also, our Retail Partnerships Team are brewing up even more innovations to our employee discount product so keep an eye out for some exciting updates around instant vouchers. Thanks so much for taking the time to leave us a review. We're delighted with the 10/10 and will work really hard to keep you feeling that way! Best wishes, Charlie
Replied November 2017
Leanne
Retail, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2017
Excellent quality, customer support is exceptional and its so easy to use!
Increase in colleague engagement and more control of our benefits platform.
PROSThe site is engaging, easy to use and of good quality. The software is easy to navigate and personalize when needed.
CONSThe reporting is a bit hit and miss, the data is there the reports just don't run sometimes! The customer support team however is reactive and resolve asap.
Vendor Response
Hi Leanne, Thanks so much for taking the time to leave us a review on Capterra. We invest a lot in our client and employee facing customer service teams and I¿m really pleased to hear that your experience with both has been great - we¿re always aiming for world class! Sorry to hear that the reporting doesn¿t always play ball. We have a team dedicated to creating accurate, timely and beautiful reports in RewardManager¿ but occasionally things don¿t turn out the way we¿d like them to. I¿ll be sure to share your feedback with the wider team here and we¿ll let you know as soon as any new releases come out on the reporting end. In the meantime, if you do experience any temporary glitches then please do continue to reach out to the Client Support team who will be delighted to help. We¿re really pleased to have you as a client and look forward to partnering with you on future initiatives to increase engagement even further. Best wishes, Charlie
Replied July 2017
Anonymous
11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Monthly Validation
Our company gives all employees a monthly reward on Fond. It's a nice way to create anticipation for each month and give employees such as myself a little reward for each month's accomplishments, or to save your points for a larger treat!
CONSI would appreciate a larger selection of gift cards.
Reasons for switching to Reward Gateway
New job
Vendor Response
Thank you so much for your feedback, we're glad you're enjoying Fond. If there are specific lower cost options you'd like to see added to the platform, you can let me know by emailing katerina@fond.co or request them directly via the 'Request a Perk' feature located at the bottom of the Fond homepage.
Replied August 2020
Anonymous
201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed August 2020
Great platform to recognize colleagues!
I like the ability to thank and recognize colleagues by sending them points and writing a short note about their contributions!
CONSI wish Fond could integrate with my Outlook so I could easily send Fond recognition right from my email.
Vendor Response
Thank you so much for your feedback, we're glad you're enjoying Fond! I have passed your suggestion about Microsoft Outlook along to the appropriate team. If you have any questions or additional insights to share, you are welcome to reach out to me directly at katerina@fond.co.
Replied August 2020
Guy
Verified reviewer
Performing Arts, 51-200 employees
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed July 2022
Customer service
App's and cards are fine, customer service is poor
PROSThe software is fine, the problem comes when one has an issue. We have as a company waited 3 days and we still don't have a resolution. That in itself is fine but the zero communication is not.
CONSLack of communication around support. Our system has been down for 5 days and no communication at all.
Reason for choosing Reward Gateway
We were told it was the gold standard and had a 24/7, 365 day support network
Vendor Response
Thank you for your message Guy and we apologize for the confusion about support hours in Australia. I am told the issue has been resolved, thank you for continuing to use Reward Gateway.
Replied July 2022
Anonymous
1,001-5,000 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2019
Nice and easy platform to announce recognition
It's easy for people to announce recognition of others work -- even if that person is shy or not comfortable sending a wide email.
CONSI think it makes the recognition too grand -- there's a lot of weight to using it, so you may feel uneasy using it for smaller or medium-levels of recognition.
Vendor Response
Thank you so much for your feedback. Regarding your desire for more scalable recognition occasions, I encourage you to reach out to an internal HR administrator who may be able to support refined recognition practices. I would also be happy to pass along some of the resources Fond has put together on best practices for employee recognition. If you're interested, please let me know by emailing katerina@fond.co.
Replied November 2019
Stacey
Information Technology and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Reward Gateway Is A Great Motivator for Staff!
Overall, we are generally very pleased with Reward Gateway and plan to utilize it even more in the coming year!
PROSWe love that we can set up rewards for our employees like the Birthday Gift that automatically occurs on their birthday! It's so easy and is such a nice way to recognize them individually without having to do all the work!!! We also love that Reward Gateway keeps track of the employees' anniversaries! The employees love getting recognized for their achievements, so the cards and gifts are always well received by the staff!
CONSThe least favorite thing is the inability to make self-edits to employee profiles. Name changes etc... must be done through customer support. When creating new recognitions/awards these too must be created by customer service.
Zoe
Education Management, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Easy site to navigate. great benefits
It is very easy to use and to navigate around. The use of the benefits on the site is great. The cycle to work scheme is very straight forward.
CONSThis is not necessarily about the software but it would be great if all the reloadable cards loaded as quick as the easy saver card.
Vendor Response
Hi Zoe, Thanks very much for taking the time to leave a review of SmartHub®. Really pleased to hear you're making the most of the benefits on the platform and find it easy to use. We're obsessed with user experience, so our Product Teams will be pleased to hear you've given the platform 10/10. Our Retail Team work really hard to negotiate the best offers in that market and have recently expanded the instant reloadable card offering to include: Debenhams, EasySaver, Ernest Jones, Greene King, H.Samuel, Halfords, Mitchell & Butlers, Tesco, The Restaurant Card, Wickes & Wyevale Garden Centre. Hope this helps you to save even more than you are already! Don't forget, there is also a much wider choice of instant vouchers available on the programme for any of those in the moment purchases. Thanks again! Charlie
Replied September 2017
Chelsey
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2022
Works Well
It's mostly good. The product works fine, but isn't as fun as some others out there for employee engagement, rewards, and recognition.
PROSThe blog features and ability to create custom pages, smart hubs, etc.
CONSThe mobile app is useless. The viewability of the product is OK overall. It isn't very "fun" so it's harder to encourage employees and managers to utilize reward gateway. Primarily we use it for posting company news, but the recognition capabilities isn't quite catchy or entertaining enough.
Gemma
Transportation/Trucking/Railroad, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
Affordable, effective benefits with minimal resource requirements
Ease of use, visually appealing to others, value for money details
PROSEasily accessible for all employees and also the reporting functionality for us to be able to demonstrate value for money is great.
CONSThe system does everything we need it to do, user friendly. Although, I look forward to any updates
Vendor Response
Hey Gemma, Thanks so much for leaving us a review about SmartHub®. Really pleased to hear that you find the platform good value for money and easy to use from both an employer and employee perspective. Our Product Team will be delighted! We've been working hard to continually improve the reporting functionality on both the SmartInsights App and in RewardManager, so great to hear that you're using this to demonstrate great ROI on your programme. We've got some really exciting updates and launches happening over the next few months, so keep an eye out for updates in our bi-weekly Spotlight newsletter. Your Client Success Manager will also be sure to keep you in the loop regarding new features. Best wishes, Charlie
Replied November 2017
Janine
Museums and Institutions, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Reward Gateway's SmartHub is excellent and extremely user-friendly.
Instant access to data on how much our employees are using the system
PROSThe colourful layout and the ease of use. Having the data and key metrics to report on is also one of the things I like most about it. The live chat facility is also extremely helpful providing instant responses to queries.
CONSI feel that some of the reports could be a little better laid out and some of the explanations around the data, particularly when charts are used could be made a little clearer.
Vendor Response
Hi Janine, Thanks for taking the time to leave a review of SmartHub®. We're really passionate about providing the best user experience for both clients and your employees, so it's great to hear that you find the platform really user-friendly. The live chat function certainly makes it lots quicker to get an answer to any of your queries, especially with a team that works 24 hours a day, 5 days a week. Thanks for sharing your thoughts on how to improve the reporting in Reward Manager. We totally agree that it's important to make this sort of data a bit more 'sexy' and are working on developments in this space as we speak - more coming soon! In the mean time, don't hesitate to reach out to Client Support for any custom reports, and remember you can now have your programme data in the palm of your hand via the SmartInsights App. Have a great day! Charlie
Replied September 2017
R J
Museums and Institutions, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
A great employee engagement tool
A great tool to have all your employee benefits and communications in a single location. Easy to guide people to use it, information is easy to locate and update.
PROSEasy to use, features are easy to view, no complex menus to work through. Reward Gateway tailored the hub to our requirements, including a theme, company colours, images and wording.
CONSDid not have any features I did not like as the site can be customised.
Devin
Human Resources, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Reward Gateway is worth every dollar!
Spectacular. From the demo/sales pitch to implementation to going live has been amazing and the level of support received was amazing!
PROSI love that it is an all-in-one place for employee engagement and communication.
CONSIn the last 7 months, I have not found a single thing I dont like about it.
Reason for choosing Reward Gateway
Because it had better capabilities and better customer service. Reward Gateway has met every expectation since the start.
Vendor Response
Hello Devin, Thank you for your kind words! We're glad you're happy with our program and that it's been helpful for your business. We strive to provide the best possible experience so you can be successful. Thank you! Sharon Fagan Director of Client Success Reward Gateway
Replied January 2023
Alma
Banking, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed November 2022
2022 Review
I was not part of the integration. I administer the programs in the system that was already in place. Nothing stand out to me as something that is innovative or easy to understand without first having some training.
CONSI don't like the date format. I would prefer MM/DD/YYYY date format.
Nicola
Mechanical or Industrial Engineering, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Being Brilliant all the Way
The team at reward gateway become part of your business, [SENSITIVE CONTENT HIDDEN]has become such an integral part of Quest, he understands our vision for the Company and nothing is ever too much trouble.
PROSWe loved the fact it feels bespoke to our business, reward gateway always support our ideas and make them work. We knew everyone would be happy with the discounts, but we also have our Employee Handbook live as well as using the blog feature for communication. This has come into its own at the moment!
CONSThe only issues we found was removing employees is a bit clunky - but again once you have done it, and been talked through it, its ok.
Cassondra
Computer Software, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2022
Great Recognition Software
Reward Gateway is easy to use and set up. The rewards catalogue is great. Discounts are an added plus.
CONSIt is difficult to keep employee information up-to-date. Invoicing is tricky because we have to tell them when and how much to be invoiced for.
Reason for choosing Reward Gateway
More featured
Dorothy
Food Production, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2020
Great for recognition
Overall use is easy and convenient.
PROSIts an easy and convenient way to recognize co-workers for a job well done, a birthday, work anniversary or for just being a great person to work with.
CONSNeed more categories for recognition of co-workers.
Vendor Response
Thank you so much for your feedback, we're glad you're enjoying Fond. Custom recognition occasions are set by your internal program administrator, so I encourage you to reach out to them with related concerns. If you need help identifying who that person is or any additional assistance, please feel free to reach out to me at katerina@fond.co and I will be happy to provide assistance.
Replied August 2020
MAY
Logistics and Supply Chain, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Great way to reward
it is a great tool to reward or appreciate colleagues that I work with, a really nice program
PROSit is rewarding program that can help me expressing my feeling of appreciation to someone I want to thank
CONSmore fond points should be given so I can reward more than one colleague
Vendor Response
Thank you so much for your feedback, we're so glad you're enjoying Fond. If you think you would benefit from a bigger points budget, I encourage you to let your internal program administrator know. If I can be of assistance with this or anything else, please feel free to reach out to me directly at katerina@fond.co.
Replied August 2020
Katie
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2017
Great experience overall
Ease of use and employee interface are strong attributes of this program. Additionally, the "like" feature has allowed employees the opportunity to acknowledge a recognition without having to write a comment - which I think is a nice add on.
CONSIt is not clear what your balance is for points until you go under redeem, it would be nice if they were highlighted in both the profile and redeem points.
Vendor Response
Thanks, Katie! We love your idea! In fact, you'll be happy to hear that soon you'll be able see the number of points you have for redemption right on the homepage when you log in. We think you'll like that a lot!
Replied May 2017
Rupp-Brown
Consumer Goods, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2020
Great for morale!
Fond is a great way to recognize coworkers across departments. Our company is spread across several cities, Fond allows us to thank those that help us from afar in an impactful way!
CONSThere aren't any features I don't like about Fond.
Vendor Response
Thank you so much for your feedback, we're glad you're enjoying Fond!
Replied August 2020