All MicrOpay Reviews
1-25 of 39 Reviews
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Debbie
Wholesale, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Keeping pace of payroll with Micropay...way to go
We have been able to fulfill our compliance reporting/payroll/self service portal needs. All staff members have been able to assist in training/support with professionalism and patience for silly questions too! Highly recommend.
PROSWe needed to upgrade our payroll system especially regarding needs for reporting and access for employee portal. Our sister company had used Micropay so that was a practical reference point. Implementation was ably assisted by Micropay. Their support service is fantastic for both the self service portal and ongoing payroll issues. Knowledgebase provides resources online and their is a dial in service available as well. All bases covered with patience too! We have been able to customise some of our entries and take advantage of training (pre Covid).
CONSCan't say that anything has not been supported. We receive updates regularly. Have used STP for a few years as well.
Reason for choosing MicrOpay
We had more control over the processing of our payroll.
Melinda
Non-Profit Organization Management, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Great payroll option for payroll professionals
Fantastic reporting for cost centres and financial team, great system to use for payroll professionals looking to be able to perform complex tasks.
PROSLove the ability to process multiple pay types with separate advices for an employee per pay run, IQ reports are great plus the option to customise, ability to customise and export the employee grid is fantastic for a lot our statistical reporting, support team always very helpful.
CONSHistorical leave balance reporting, have resolved this with our own method.
Reasons for switching to MicrOpay
Wanting a more up to date product with capability to import transactions from time and attendance system.
Karen
Program Development, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed March 2023
Support is TERRIBLE
Overall, bad. Account management during implementation was shocking. Now we are live, we are basically guessing with how to do things and I am sick of calling up and waiting on hold to get any help.
PROSESS is user friendly. Some of the Micropay reports are good (but some are very lacking too).
CONSThe support is shocking. We were left to basically finish implementation all on our own as our account manager took extended leave & we weren't given a replacement. Now we are live & I am calling your help line every week, waiting half an hour then getting hung up on because there's no one to answer the phone. It is shocking.
Reason for choosing MicrOpay
Because it appeared to be user friendly. Knowing what i know now about your support, i wish i chose ADP.
Vendor Response
Hi Karen, We appreciate your review and are pleased to hear you find our ESS user-friendly. Regarding the implementation, we apologise for the unexpected leave of your account manager and the lack of communication regarding their replacement. We understand how important it is to have a dedicated point of contact throughout the implementation process, and we regret that we were unable to provide this for you. In regards to the ongoing support, we're sorry to hear that you have been experiencing long wait times. We acknowledge that this is not the level of service we strive to provide, and we are working to address the underlying issues and ensure that our support team is better equipped to handle the volume of calls we're receiving. For further assistance please contact your Account Manager or reach out to our Customer Support Team.
Replied March 2023
Chandra
Airlines/Aviation, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
BCR review
having the system for 15 + years speaks for itself as it balances the costs vs benefits
PROSLike the easy to use features including multi employee timesheets which is quite a useful feature for my company, then the reporting and exports to other softwares especially the enquiry reporting that provides all information required to be filtered
CONStakes time to learn the full potential of the system
Reason for choosing MicrOpay
At the time of selecting a system this provided the most optimal benefit vs cost
Reasons for switching to MicrOpay
MYOB couldn't handle the volumes
ANJELLA
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Staff are very helpful
As mentioned, staff are the main attributes of this company followed by the software as this is kept up to date in legislation and information alike, that is great and makes my job a lot easier
PROSThe integration of the data and easy steps Access have to great staff who are always there to help
CONSAs with all data integration the parameters need to be checked but mostly for our part it was a check/ audit on all parameters and change
Reason for choosing MicrOpay
Price, the other company knew the product.
Reasons for switching to MicrOpay
Merging of companies and one of the companies was on Micropay
Judy
Broadcast Media, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2021
Micropay review
none at the moment
PROSreasonably easy to use great training on Payroll Manager and then the newer versions
CONSI realise by retaining the previous years some of the reports can't be customized as previously, but I would like to see the payroll report with more detail on the actual sheet without any creation by the user. eg: number of head, various other leave types listed, similar to the one from the payroll manager system.
Reason for choosing MicrOpay
sorry I can't remember the product as have been using Micropay for 30 years.
Edith
Verified reviewer
Construction, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed February 2023
Efficient system to manage time and attendance for business
As I had high expectations, I can say that MicrOpay has met them fully. Generating reports for a specific period is easy, which has resulted in our company having excellent organization of documentation. The software has allowed us to have more control over the payroll processing, making our jobs much easier. All in all, my experience with MicrOpay has been positive, and it has proven to be a valuable tool for our company.
PROSMicrOpay has been an essential tool for us as it has made it easy to manage our business employees' time and attendance in one convenient place. The reporting features for cost centers and finance team are outstanding and intuitive to use. Moreover, MicrOpay's ease of use makes it an excellent addition to our arsenal of reliable products that we heavily rely on.
CONSThe response time of customer service representatives sometimes takes a lot of time, whether you call or write an email. It would be advantageous if a mobile application were provided for employees to effortlessly view their pay slips and other pertinent details. From time to time, information loading can be slow and requires additional patience.
Vendor Response
Hello Edith, Thank you for taking the time to share your feedback with us. We're glad to hear that MicrOpay has become an integral part of your business. I also wanted to let you know that MicrOpay has a cloud-based portal that allows employees to self-service on tasks such as updating personal details, requesting leave, and reviewing pay advice and summaries anytime anywhere. We are looking to constantly improve our products and enhance your experience, keep an eye on our release notes and announcement to stay up-to-date. Thank you for choosing MicrOpay!
Replied March 2023
Christine
Broadcast Media, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2023
A great payroll software which has enhancements often to comply with any industrial changes
I have used many payroll platforms and I find this the overall best with work arounds for most HR and Payroll issues.
PROSThe ease of use and the ability to restrict access
CONSThe long service leave averaging for accrual is not 100% accurate
Vendor Response
Hi Christine, Thank you for taking the time to leave a review. We're delighted to hear that you find MicrOpay easy to use and appreciate the regular enhancements we make to ensure compliance with industrial changes. We appreciate your feedback and are glad to hear that you find our MicrOpay the best overall with workarounds for most HR and payroll issues. We're committed to providing exceptional service and support to our customers, and we're thrilled that we're meeting your expectations. Thank you for choosing our MicrOpay, and please do not hesitate to reach out if you have any further feedback or suggestions.
Replied March 2023
Ciro
Non-Profit Organization Management, 11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2021
Micropay review
The software does what is supposed to do but I am not happy with the level of reports available and the support provided.
PROSThe product is easy to use but I don't think we get the full benefit of the software. The support during installation was just the minimum to get going and recently the support is difficult to access. When a user calls support is because he is in a pickle and cannot wait for hours until someone call back. The level of support has decreased since adoption of the software.
CONSThe reason why we purchased this software was the promise of integrated time sheets and being able to integrate the monthly report into Sage ACCPAC. The time sheets integration was an option that was never made available and the GL integration generates a report that is too cumbersome and difficult to read when posted to the GL. Currently I generate the GL import manually from the costing reports. There should be free webinar and support videos available as a resource to teach area of the software which are not commonly known.
Reasons for switching to MicrOpay
The software we used was old and the version we used was no longer supported. Micropay was suggested by Sage and we were promised a full GL integration which is not user friendly.
Katrina
Hospitality, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Micropay recommendation
Been using micropay for the past 4 years & find it very easy to use, great asset that has helped with time management & keeping track of all the business employees in one place. Has a great reporting tool that helps with monthly management reporting.
PROSThe feature of autopays for salaried employees & the ease of using the multi employee timesheet to upload a large number of employees at once. ESS is great & very easy for the employees to use, the syncing of leave requests directly into micropay as well as the onbaording of new employees is a huge time saving tool. Just started to really use the IQ reports but finding them fantastic especially as I need to issue monthly leave reports to all the Managers.
CONSThe icon buttons in the employee screen eg. save grid etc keep disappearing & so need to reset to default settings, this has been happening a bit lately for all users. Would be good if in ESS when you onboard the employee there is a contract template you can fill in & then email the contract from there directly to the employee, so then everything is in the one place for reference.
Effie
Machinery, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2021
Great Payroll System
Training to get things started when we implemented system was good
PROSMicropay is an efficient and time saving payroll system easy to use. great features that are available and easy to find on system tree.
CONSWould be great if there was a mobile app for employees to look at pay slips and other info.
Reason for choosing MicrOpay
I have used before in other companies I worked for which is why I pushed for it here
Reasons for switching to MicrOpay
Did not have full control and many errors were made
Zsuzsanna
Education Management, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed August 2021
Sage Micropay review
The product is easy to use and integration with the existing business was relatively easy and we received lots of support.
CONSThe support has dropped off after implementation. There aren't enough reporting options and IQ reports include a lot of data to manipulate.
Reason for choosing MicrOpay
The information provided prior to purchase was part of the reason as well as pricing.
Reasons for switching to MicrOpay
Payroll is an added feature in TASS.
Bonnie
Staffing and Recruiting, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Good product, could do with a little tweaking
I have been using it for nearly twelve years and overall I like it, apart from a few little issues as discribed
PROSEase of use, like the back pay function. Have put a few suggestions in but not heard anything so apart from a few things I would like to see, I like it.
CONSNot being able to deep dive into cost centres and different projects. I would like to be able to see Pay advice comments somewhere, perhaps on a transaction report so that we can easily pick up adjustments or out of cycle payments, without having to constantly refer to the actual pay advice to see what a pay was for. Also, after EOFY you cannot pull up or resend pay advices but must refer to saved copies which can be time consuming.
Reason for choosing MicrOpay
n/a
Katherine
Non-Profit Organization Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed August 2021
Customer Support /Limitation of Leave Entitlements
I feel that your customer support consultants could be more patient in helping with my queries. They can be sometimes abrupt and get frustrated with me when explaining how some functions work. Some consultants are happy to just send me a link (which sometimes does not explain what I actually require to do my job)on how to make changes to the system or how some functions work.
PROSIt is a very user friendly payroll software system
CONSOur current HR platform called ENTO does not integrate with Micropay as this would be a major milestone to be achieved. Leave entitlements are limited to only Annual leave, sick leave and long service leave. How the leave is accrued on certain leave reasons. As our business is changing sometimes Micropay does not cater for these changes.
Diane
Building Materials, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
My thoughts
The system was already here when I started but I have use Micropay products for over 30 years. I find is easy to use, support is always there and I love the training they provide
CONSthe only area's I not confident in is the report writer and trying to find the information now that the knowledge base has all changed. I guess I don't us the area's enough and no training when the knowledge base and sage city was created
Reason for choosing MicrOpay
Micropay was already here when I started. I like to work where they have Micropay installed. I would love the opportunity to set up Micropay from the beginning
nola
Retail, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
An efficient and reliable tool
Calculating employee entitlements when people have shifted between locations and changed from casual to permanent and sometimes back again can be confusing but is able to be solved and checked. Reports going back yeas are still promptly available.
PROSBeing able to run reports quickly and reliably enables me to fulfill the requirements of my role and for 10 years has helped me perform efficiently. Support is there when needed and solutions are forth-coming as may be necessary. Thanks Micropay!
CONSMore people are using it so we now need to leave a name and number to get assistance - though responses do happen and usually the wait is not too long.
Paul
Oil & Energy, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2021
Meridian (Sage Micropay) Software 8 out of 10...
The whole payroll process works straight out of the box and is very reliable, In addition the Email pay advices has saved us many hours of work and $$ by not having to print and post pay advices to employee's who live all over the country.
PROSTransaction import from excel via Multi Employee Timesheet Email pay advices The ability to keep multiple years of pay history for current and non current employees. The STP connection to the ATO works very well and is easy to use. Integration into our business was easy.
CONSIt does not include the Australian bank details and the BSB numbers. Can be slow when working from home.
Jane
Retail, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
MicrOpay made easy
We moved our NZ database as per my recommendations
PROSEvery department within the structure of Sage are extremely helpful and deliver on all accountables. The sale team, privatecloud team and the support team. I would not have been able to implement and deliver jobkeeper payments without their webinars and their in depth instruction manuals on Eknowledge. Easy to use instructions to implement anything are clear and precise.
CONSThere isn't much. The overall product is great. Reporting could drill down a little further.
Reason for choosing MicrOpay
No
Michael
Wholesale, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2021
Very easy to use
A very easy system to use and one that would be recommended to others. Not difficult to learn and has the ability to do AU and NZ payrolls with direct STP/PayDay filling.
PROSMicrOpay Meridian is a very simple and easy system to use. It has a lot of functionality but the save grid option makes data manipulation in Excel so easy.
CONSSome of the audit functionality could be improved for SOx obligations and Internal Audit requirements.
Reason for choosing MicrOpay
Cost and ease of use
Reasons for switching to MicrOpay
Other system was old and was unable to interface with UKG Ready and other systems
Julien
Law Practice, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Sage MicrOpay
MicrOpay makes pay events easy, and can integrate costs to our accounting software. The SQL tables make it easy to access data in other software.
PROSThe product is easy to use and crucial setups and obligations are generally automated. Easy to manage team members and create pay events. The GL integration module is easy to use when setup.
CONSOnce the initial product was setup we found it difficult to lower users and database costs when required.
Reasons for switching to MicrOpay
Integration with time management software and overall better capabilities.
ANDY
Non-Profit Organization Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2021
MicrOpay
It's easy to use, has good function, lots of reports and reasonable supports.
CONSno time and attendance system or no timesheets functions.
Reason for choosing MicrOpay
Our company switched to Meridian due to change the outsourcing payroll to inhouse. Meiridian is a good product for medium size company who doesn't required time and attendance system. It's easy to use, has good function, lots of reports and reasonable supports.
Rashi
Government Administration, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed August 2021
Mircropay feedback
We are using Micropay for our payroll processing only.
PROS1. STP reporting functionality 2. Pay Running functionality 3. In built reports 4. Pegg
CONS1. Long service leave calculations are not done accurately by Micropay which involves a lot of manual work by payroll team 2. That it is not a date based system and we cannot make retrospective changes 3. Employee occupancies are not captured (employee movement and FTE data cannot be tracked)
Vanessa
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2021
Sage Micropay
I like Micropay and am use to it now. Support are wonderful.
PROSI like the way that it is set out. Support is fab.
CONSreporting not great and selected items not good enough.
Reason for choosing MicrOpay
Had good reviews and the reports we wanted but this wasn't quite correct once we committed. We are now getting this sorted out by having reports made for us.
Reasons for switching to MicrOpay
Reporting and needed a lot more involved system as we grew
Chris
Hospitality, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed August 2021
Micropay - payroll processing
Overall I find Micropay to be a solid payroll processing platform to cater to most challenges that payroll officers face.
PROSOverall Micropay is an easy platform to use to pay employees and deliver our responsibilities.
CONSIt would be great that Micropay was more user friendly in relation to its superannuation fund set-up. Multiple sets are required to set new funds up in multiple areas.......it would be beneficial to only go to one area to key in new fund information. Further to this I find the help desk to be slow in reacting to requests and tend to be a bit impersonal.
Reason for choosing MicrOpay
n/a
Anna
Non-Profit Organization Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Micropay experience
- Termination calculations and populated employment separation certificates. - All legislated updates are updated automatically, no stress to the payroll employee. - The Help Desk - Integration with Employee Service Portal - Great staff/support
CONSNo Cons Was not involved in change from previous systems