All ShopClock Reviews
1-25 of 27 Reviews
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Anonymous
11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Shop clock review by Austin Bartlett
Shop clock is a highly recommended app it is amazing I will use it everyday I enjoy every bit of it
PROSThe pros of shop clock are everything on the software is amazing the timesheet and all that and if you have any problems you can always report it and they will get back to you immediately when they can.
CONSCons of the software is there is none just make sure you have good Wi-Fi or gooddata and you will be okay
James
Pharmaceuticals, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Shop Clock is A++++
Upgraded to Shopclock Plus to add time tracking across department. 100% solution to my problem.
PROSEasy to use for employees, easy to process payroll and very reasonable priced. Any time I have had an issue, I speak to directly to tech support with one phone call which is unheard of in today's automative culture.
CONSShop clock is great. There are so many features. I have not found anything we do not like about it.
Sandra
Used free trial
OVERALL RATING:
1
EASE OF USE
1
CUSTOMER SUPPORT
1
Reviewed November 2015
Customer Service is always great!
Shop clock is easy to use. Has all the options we need for our small business. It works well with our software. Jerry is knowledgeable when you have a problem. He is also very patient and works with a smile.
Susan
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Great product with excellent customer service!
Time Sheets that employees can't fudge, time management tables that track paid time off and sick leave and easy to read reports.
PROSWe have been using this product for years and it is wonderful. It is easy to use and if you ever need help just call customer support (or watch their training videos online). Their support team is awesome. I have always been meet with a very friendly and cheerful attitude. They are always staying up with the times with their updates and customers needs. Great product, great company!
Jessica
Farming, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Very Helpful
[sensitive content hidden] is a great help. Very knowledgeable and friendly. Quick to respond.
PROSThis is an easy and convenient way to have your employees clock in/out and request time off
CONSShopclock has been really great. no issues
Lisa
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Business Manager
Overall I would purchase this software again
PROSIt was easy to install and use. The best part is the customer service. Replies to questions, concerns or tech help are very quick and friendly.
CONSI had no complaints about the functionality or stability of this product
Vendor Response
Lisa, thank you for your wonder review.
Replied March 2022
Jon
Legal Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2016
Essential Software with Fantastic Support
We are an employment law firm in California. I recommend this software to all my clients because it accurately keeps track of time and can produce a paper and digital copy for approval by employees. It is very easy to setup and use. Jerry is absolutely the tops with online and telephone support. I wish all software vendors were as responsive. You simply can't go wrong with this product for wage & hour compliance.
PROSIts easy to setup, works with Quickbooks, makes time tracking less painful. Customer support is tops. Make certain to set the overtime option correctly for the state. Can setup cloud based server now.
CONSSometimes can be a bit tricky, but tech support is just a call away. CA employers need to manually input the additional 1 hour pay if a meal period is missed or taken after the sixth hour of employment.
Thomas
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
The customer service is outstanding.
Very positive. On the rare occasion I have an issue, customer service solves it almost immediately.
PROSIt is easy to use and when I have a question or issue, the customer service is always superb.
CONSIssues relating to keeping track of PTO.
Kristyn
Legal Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
ShopClock
ShopClock is easy to use and support is wonderful. It has a much lower cost than its competitors.
CONSIt's a bit primitive, but gets the job done
Reason for choosing ShopClock
Cost
Dora
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
From Texas
Great
PROSEasy for employees to use and helpful at tax time.
CONSNo comment, it works well. The price has stayed competitive, too.
Deborah
Law Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
Great product, great support.
accurate reporting
PROSFun and easy to use. Great customer support. We have used for many years. The company is constantly upgrading the program.
Daniel
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed February 2016
Great product with amazing customer support
We use ShopClock on around 25 computers for 20+ employees. We've been using ShopClock for - I think - 4 years. I'd been minimally involved with the program until I took over payroll last month. *So far*, we aren't taking advantage of every feature available (for the most part, employees clock in/out and that's it. At the end of the pay period, I enter the admin page, print out the summary (hours, vacation, holiday pay, sick time and overtime each print in their own column). I can set it up to click a button and it will export for QuickBooks automatically. We also don't have any remote employees, so we don't use the "Cloud Server" function. PROs: Customer service. When you have a question, Jerry will answer the phone. Seriously. And then he'll walk you through the answer. Right now - not a day or a week down the road. It's a solid product that just runs. CONs: None to speak of. I know the program has way more features than we are currently taking advantage of. We have had issues (that seem to have been our own DNS issues) where the workstations couldn't find or were slow in finding the ShopClock server by name. Giving the workstation the IP address of the server instead of the name of the server fixed the issue, and made a huge improvement in speed.
Sharon
Medical Practice, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
My Shop Clock review
Very Satisfying
PROSWe've been using for 10 years now, and have not had any issues.
CONSNo, very easy to use and understand////There's really nothing to complain about or critique, really easy to use and very precise.
Reason for choosing ShopClock
Yes
solo
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed February 2016
Good product and excellent customer service.
Shop clock software is easy to use and understand: employee's clock in and out on their computers instead of using punch card. This is how it works, for employees: click on your name and then click the big Clock In or Clock Out buttons. While it offers a lot of features Employees or administrators can truck employee's vacation, sick, time off. Especially I was amazed by their customer support help. The representative was helpful and the phone line was not busy if someone needs additional services. The price for the product is cheaper compared with others. I recommend the product.
Martha
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed February 2016
We have been using this product for years and we just upgraded from version 3 to 4.
The product is easy to use and we have not had any issues. The server that we had it on was starting to have problems due to age so it was decided to move it to the new server and upgrade. We needed assistance with the upgrade and the Customer Service was excellent in helping us. In the end we decided to move to their cloud version for ease of use.
Pam
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed January 2016
This software is extremely user friendly
ShopClock is a great program for time keeping, it is user friendly and their support is outstanding. I have always reached a real person when I have a question. I have worked with Jerry who is tech support for many years. He is always helpful, friendly and cheerful. He is a bright spot in my day.
Frank
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed October 2015
We have been using ShopClock for a year now and we find it easy and accurate to use.
The employees are able to sign in and out with one button. If they forget to clock in or out I am easily able to edit their time. It keeps track of the employees use of sick time and vacation. The only difficulty I have is approving the vacation requests. This input could be a little smoother.
Kathy
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed October 2015
We have used Shop Clock for 3 years and have been extremely happy with this product.
Shop Clock is easy for us as Administrators, as well as our 40 employees to use. Customer service goes above and beyond to help us with any questions we have and guides us in ways to use this product to fit our needs. We would highly recommend this product.
Nina
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2016
Customer Service is awesome!
The program is the best. Whenever we encounter a problem I know help is a phone call away. Shop Clock has the best customer service. Jerry is helpful and always pleasant to work with.
Jeanne
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed December 2015
Easy to use and extremely helpful
Easy to use and always available to help you with any questions you may have and to walk you through anything you may not be familiar with. Always very friendly and helpful. Thank you ShopClock!
Scott
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed October 2015
Easy to use time clock software
We have been using Shopclock software in our optometry offices for 10 years. It is accurate, easy to use, great customer service and affordable.
Dan
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed October 2015
We have used ShopClock for ten years.
The programs performs as it should and it is easy to use both for employees and myself. It provides the reports I need. Support has been exceptional.
Angel
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed October 2015
Thank you so much to Jerry for your quick and friendly attention to us today! Shopclock is the best!
Shopclock is very easy to use, multi functional and Jerry is quick to respond to any problems we have. We certainly recommend Shopclock wholeheartedly!
Bobbie
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed October 2015
Great customer service
I had a quick response time. Helpful information had me back to my routine. Thank you!
Wilton
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed October 2015
Very easy to set install, configure and use.
The graphical interface makes it easy for all employees to use. Great product.