All SurveyMonkey Engage Reviews
1-25 of 48 Reviews
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Yoseli
Verified reviewer
Sporting Goods, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed December 2020
This ain’t no monkey business!
Survey Monkey is a great software that allows the participants to share their real thoughts as it can be set to be anonymous. We love that your data is kept secure.
PROSSurvey Monkey offers templates to help you start with your online survey, making it faster and gives you guidance when you're unsure. Surveys like this allow you to engage with your employees.
CONSNone at the moment!, we were really pleased with what we were able to accomplish.
Ben
Wholesale, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed December 2021
Easy to use and useful insights
Overall, I enjoy using Survey Monkey and will continue to do so as it's the best on the market.
PROSSurvey Monkey is easy to use and administer. The best thing about it is the ability to create different 'collectors' for the same survey. This is really helpful when running surveys that are split out across the year (e.g. where we need quarterly results)
CONSThe data can sometimes export in an unfriendly way, depending on which questions you use. If you use dropdown for example, it splits the options out into different columns of a spreadsheet.
Reason for choosing SurveyMonkey Engage
Better reporting and the ability to use collectors
John
Individual & Family Services, 201-500 employees
Used less than 6 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed February 2019
Easy Peasy
Like any engagement survey, we want to check the pulse of our employees. We looked at others on the market including AON Hewitt which we found over priced with only a few more analytical features and graphs etc. SM -Engage gave us what we needed and wanted.
PROSI really like the simplistic design and processing of the core survey. It allowed me to share with our executive team in a very easy and understandable way. Another feature I like is the analytics and feedback functions. Its almost like Survey Monkey has removed any complexity whatsoever. I really appreciate that.
CONSSome of our staff have company email addresses and personal email addresses on file. Initially, we wanted to be able to send the survey link to both but I don't think it had the capability to use more than one.
Anonymous
10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Understanding Our Employees for Business Success
Outside of the reporting issue, both the HR team administering the tool and our employee population both are very satisfied with how SurveyMonkey Engage has been able to help us as a business.
PROSUnderstanding our employees' attitudes, opinions, and satisfaction is necessary for us to succeed as a company. We already used SurveyMonkey in a limited capacity, but SurveyMonkey Engage has helped us understand some key employee metrics, which I think have led us to make better business decisions. The tool is extremely easy to use from an administration standpoint, and from a user standpoint.
CONSOur leadership team asked for a report, which we created ourselves based on the data and was not easily downloadable from the tool.
Ryan
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
We love it!!
The feedback from clients is most important to address any area that may be lacking.
PROSWe are able to get loads of feedback from clients and ask specific questions to maintain excellence.
CONSWe do not have any cons about this product.
Noe
Non-Profit Organization Management, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Experience
My overall experience is good. Very affordable and easy to manage. It exceeds all expectations my company has.
PROSThe software allows me to use it with my android phone and computer. Very simple develop surveys and do them. It allows me to use the company branding. It is quick and easy. It also has security features when logging in.
CONSThere is not really much I don't like. Maybe the limit of users.
Reason for choosing SurveyMonkey Engage
The skies are the limit. Affordable and great service.
Glenda May
Construction, 10,000+ employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
SurveyMonkey - the fast and easy way to get answers to surveys
I think no other survey tools we use except SurveyMonkey. Maybe because it is easy to use and no limit to questions. Also, easy to get results and feedback.
PROSOur company and even each teams uses the SurveyMonkey when sending surveys across the company. It is easy to use and definitely help getting results real-time. There's no limit to questions that can be set.
CONSNone as this is a good toll for surveys.
Anonymous
201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
First time engagement survey for our organization
Before SurveyMonkey Engage, we did not have quantitative results to identify areas where improvement was needed and then to track if improvement was indeed occurring. With this product, we are able to pin point by location, title, manager, tenure, etc. where there are areas for concern and to learn where we excel. It's a great tool for the price!
PROSI like that the questions are set up for you and all you have to do is set the calendar. It has been very nice to have quantitative results in real time as a survey is open.
CONSWhen I was in the sales process, it was stated that there would be an automatic roll up the next level leader if someone didn't have enough responses to provide confidential reports. This was not the case. I understand that I can build out a report with next line level manager which is helpful to know now. I was anticipating a more robust data splice already built in.
Anonymous
5,001-10,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
survey monkey review
Overall, I love it which is why I continue using it after my training sessions. It is very user-friendly and convenient.
PROSi love how easy it is setting up the survey. Right after setting up the survey, you can share the link and users can complete the survey. I also get notified whenever a survey is completed.
CONSi dislike that the website is slow sometimes, and it also freezes. This is the only critique I have. Sometimes, I have to refresh the page.
Sean
Restaurants, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
FUNCTIONALITY
5
Reviewed December 2023
Great functionality... if you pay.
There are a lot of great features if you pay up for it. You can really set it up to get feedback you're looking for.
CONSThe free/cheapest version is not very helpful and is rather frustrating.
Channing
Information Technology and Services, 1,001-5,000 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed August 2023
Great for sales teams
It was very easy to get going with this program.
CONSThere was lacking on what features could all happen.
Neshica
Professional Training & Coaching, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed February 2022
Makes survey creation and distribution a breeze!
Its great value for money and I use it often. The surveys are able to be duplicated and edited and reused so this saves time. The analytics are good and they regularly to add new features. Happy with the product and I continue to use it.
PROSSurveyMonkey is easy to use with a large library of questions to get you started. Setting up your own questions are made easier by the answer genius and 'tips' provided. Previewing and editing is also quick and easy to do.
CONSI would like to change the font colors within a question. Example if you want to make one word 'red' in the question to highlight it. Currently I cannot do that. Emailing the survey often goes to peoples junk mail (this is a function of email settings on the recipients PC) so I prefer using the 'sending a link' option and typing up my own mail. This isn't a huge issue (only a mild irritation) for me as I prefer the personal touch of sending the survey myself than automatically sending from the tool.
Anonymous
51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
Healthcare Management Review
Overall, the experience has been great after the first 6 months of use. I do foresee upcoming hurdles including the monthly survey's don't become overly repetitive but I think that is on the company to keep the energy.
PROSThe software is very easy to user at all skill levels and provides visual information on how users are assessing the questions. When set up properly, it is easy to create custom groups. The confidentiality structure was a selling point for us to provide the confidence to the employees the company can not see their answers.
CONSThe only opportunity for improvement I have at the moment is I would like to be able to take the questions that are already being asked and restructure them to create custom job factors. For example: there are questions about communication and trust spanning several of the standard job factors. I think it would be valuable to be able to take those questions and have new job factors.
Jill
Non-Profit Organization Management, 2-10 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2021
Easy to Use and Customizable
We only use this once or twice a year, but overall experience is good.
PROSThis is very straightforward and easy to set up surveys. If you prefer to have the surveys anonymous (helps with more responses), you can still see the url on the backend to get more information. Unlike another survey software, it will provide a text box for questions that are answered "yes" and require additional information.
CONSNot much not to like. We even disabled our subscription for a while and you can still go back in and see past surveys.
David
Consumer Goods, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
An innovative approach to measuring employee engagement
We are now able to measure the engagement with a far more flexible approach. Employees and managers are now empowered with information to have more meaningful discussions and take actions more quickly. The people at SurveyMonkey Engage are highly customer focussed, listen to what we have to say and find ways to improve.
PROSEnables all employees to track their own engagement strengths and opportunities. It provides individuals, managers and HR with instant access to engagement trends and allows users to focus on the things that matter right now.
CONSI'd like to see capability for HR and authorised managers to build customised presentation decks directly from the application.
Eddie
Individual & Family Services, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Excellent for collecting the right information to improve your organization!
Always in the know of company production and employee feedback.
PROSThe simplest survey site on the web in my opinion. Great for optimal growth in business because you can collect the right data/information.
CONSThe user can submit any answer. You may or may not get the right feedback. Works better for larger campaigns and volume in numbers.
Debbie
Utilities, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2020
Survey Monkey
We use this with our company for different survey questions which I feel is good to get an idea of what people like and dis-like.
PROSI like that this is anonymous so that you can be very candid with your answers, I think more people are honest this way.
CONSSometimes I feel there are not enough questions, sometimes you want to add a note and this is not an option.
Jose
Real Estate, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2022
Great way to make an amazing survey
Great experience with it, will recommend for sure.
PROSEasy to create surveys, great managing multiple users, admin controls and dashboards very easy to use.
CONSA bit confusing when starting but after all flows nicely.
Jennifer
Primary/Secondary Education, 1 employee
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
A great way to provide feedback and easily acquire overall data to improve quality of work
What I enjoy most about this software is that it is easy to use, small and manageable questions/surveys and a way to accumulate populated responses.
CONSThere is nothing that I dislike about this software.
Aline
Education Management, 1,001-5,000 employees
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2021
Very good to the company
After we started using this software in the company we were able to identify where we should improve and what the employees think about the organization in all aspects.
PROSThe software is very easy to use, provides visual information about how users are rating the questions, it is easy to create custom groups, and the fact that it is confidential makes employees more comfortable answering.
CONSSo far there is nothing I don't like in this software. We are very satisfied with it. is very easy to use and very convenient.
keri
Telecommunications, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2019
Great Survey Maker
We use the survey monkey to keep all agents engaged with the activities we do here. Between outings as a group or just where we want to donate our charity money.
PROSI love how easy is it to not only make the surveys but also how easy it is to split the results. I love that you could see comments people leave on the survey. One of the best is you can either have the people submit names or leave as unnamed.
CONSThe colors of the programs. I wish we could customize them to make them our logo colors
Emmanuel Tei
Telecommunications, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed February 2019
SurveyMonkey Engage Review
Only started last month, yet to see any benefits.
PROS1. Guarantees anonimity. 2. Easy to use, user friendly. 3. High quality interface. 4. Results show very nicely and detailed. 5. The fact that you can communicate with staff on their comments is good.
CONS1. It generates no report. 2. It does not provide tailor-made solutions for addressing findings of surveys completed. 3. It does not have in-chat platform to engage support service.
Kelley
Hospital & Health Care, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
HR Director
Ease of use on employee side. It really only took 45 seconds to answer the questions.
CONSReports that can be tailor with ease for my organizations and the graphics downloadable.
Anonymous
11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Streamline Onboarding and Training Surveys
If you do a high number of training or onboarding groups every year, this software is a great way to build, manage, and issue surveys to track the satisfaction and engagement across teams and class waves. Make small tweaks in language, focus, or module order between one class and the next and track improvement or disengagement to tighten your onboarding and improve retention.
CONSPricing makes sense for the large organizations I do technical (training manual) content creation for. However, it doesn't really make sense for smaller organizations with low churn or that do not need to rely on monthly surveys of employee satisfaction.
Stefany
Banking, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Creating Transparency
We started using it around the time we were making some fairly big organizational changes. We wanted to see how the changes would impact the organization and this allowed for that as well as consistent check ins so that staff can see where their own engagement is in relation to the organization as a whole.
PROSI love that employees are able to their own scores in relation to the organization. It’s a self check for everyone to ensure there is active engagement.
CONSI don’t think there is anything I like least. It is really easy to use, convenient, and does all the work for you.