--- title: "JazzHR Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of JazzHR. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if JazzHR is a good fit for you!" source_url: "https://www.softwareadvice.com/ca/hr/the-resumator-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Applicant Tracking Software](https://www.softwareadvice.com/hr/applicant-tracking-software-comparison/) / [JazzHR](https://www.softwareadvice.com/hr/the-resumator-profile/) / JazzHR Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/the-resumator-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/the-resumator-profile/alternatives/) # JazzHR User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 495 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 250 reviews (51%) - 4 stars: 183 reviews (37%) - 3 stars: 37 reviews (7%) - 2 stars: 15 reviews (3%) - 1 star: 10 reviews (2%) ### Most mentioned pros - We'd recommend it to similar organizations looking to bring some structure to their talent acquisition process. - JazzHR has genuinely improved how we manage recruiting. - They also have plenty of integrations with different tools like Monster and Zenefits that automate workflows and reduce the amount of heavy lifting required ### Most mentioned cons - It gets the basics done but doesn't feel as polished as the recruiting workflow, and a few of our managers have found it a little clunky when trying to get new hires through the process quickly. - The only thing I have run across is that it does not have the ability to put a job on hold and still view the candidates internally without looking each candidate up individually. - Customer support response times have also been slower than expected on a couple of occasions when we needed help with something time-sensitive. ## JazzHR customer reviews Showing reviews 1-25 of 495 (page 1). ### Solid recruiting tool that brought real structure to our hiring process - Overall rating: 4/5 - Reviewer: Blake A. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered JazzHR has genuinely improved how we manage recruiting. Applications are organized, the process is more consistent, and hiring managers actually have visibility into what's happening without everything going through one person. It's not without its rough edges but for the price point it delivers solid value for a nonprofit that's hiring regularly. We'd recommend it to similar organizations looking to bring some structure to their talent acquisition process. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros JazzHR has made our recruiting process a lot more structured. Job postings go out to multiple boards from one place and applications funnel in without us having to chase them down across different platforms. The candidate pipeline view is intuitive and makes it easy for hiring managers to see exactly where each applicant stands without having to ask HR for an update. For an organization that does a fair amount of hiring across multiple store locations, having everything centralized has been a real improvement over how we were doing things before. #### Cons The onboarding side of things is functional but could use some work. It gets the basics done but doesn't feel as polished as the recruiting workflow, and a few of our managers have found it a little clunky when trying to get new hires through the process quickly. Some of the reporting features are more limited than we'd like, especially when trying to pull specific hiring data for compliance or grant reporting purposes. Customer support response times have also been slower than expected on a couple of occasions when we needed help with something time-sensitive. --- ### JazzHR Review 2026 - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I've used JazzHR for a few years now. I've also tried and demoed different ATS systems. I've used our HRIS as well. No system has compared in terms of features and functionality. My only critique is having an interview scheduling feature. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the functionality and accessibility. The most useful tool was the candidate search pool, where I was able to cut down resume review time. I especially liked when it would show candidate history, how many times they applied, etc. I like the LinkedIn feature as well that helps hook in a candidate's profile. #### Cons There was nothing I could say I technically "disliked". I think JazzHR has a lot of features most HR recruiters are looking for. The only thing I can think of is adding in calendar management for interview scheduling. #### Reasons for choosing JazzHR It comes down to the features, and what is listed on each candidate profile. Between interview guides and questionnaires, and their LinkedIn page, you can get the full scope of a candidate with one click. --- ### Great recruitting tool - Overall rating: 4/5 - Reviewer: Marisa S. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Great recruitting tool used for years unfortunately my company no longer uses jazz #### Cons I cant remember why we no longer use jazz i think the price but it was great for recruitting --- ### Love JazzHR for The Savings Group! - Overall rating: 5/5 - Reviewer: Stephanie U. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Excellent overall for the size company we are and the options they offer along with ease of use and integrations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros User friendly, great parsing tool, lots of integrations that we use. Applications are easy for the candidates. #### Cons Latency issues with updates to candidates in dispositions. HelpDesk is too generic when detailed issue arise and it takes many communications to resolve. #### Reasons for choosing JazzHR Because it has better parsing and user friendly. --- ### Excellent platform! - Overall rating: 5/5 - Reviewer: Chris R. - Verified reviewer: Yes - Industry: Machinery - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Each company that I've used JAZZHR with was great and they were very open to suggestions. They took user experience seriously and would add new items to our wishlist. Several months later, a new feature was rolled out to enhanse the experience. Very intuitive and the team is responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros JAZZ is so well planned that it's almost seamless #### Cons That's a tough one, I've used JAZZ HR at three different companies and each time it was great. #### Reasons for choosing JazzHR Cost, features, ease of use and implementation --- ### Inexpensive and basic recruiting and talent management - Overall rating: 3/5 - Reviewer: Laurie D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Have used in recruiting new talent and managing the pool of applicants. Have used with multiple users. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Pretty inexpensive compared to others available currently. Not bad for a basic system but not robust. #### Cons Takes a bit to learn the system, not readily intuitive. Seems to be a number of steps to take to use the system. #### Reasons for switching to JazzHR Cost and simplicity needed so that multi users could participate --- ### Decent product, but the cancellation process is exhausting and dated - Overall rating: 2/5 - Reviewer: Rick K. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered For a modern SaaS platform, this is not a customer-friendly experience. A simple in-app “cancel at end of current term” button, with clear messaging about data retention, would be far more transparent and respectful of customers’ time. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Decent product, but the cancellation process is exhausting and dated. There is also redundancy of services and many international applicants one must weed through. #### Cons We used JazzHR for a while and the product itself was fine. My low rating is entirely about their cancellation process, which feels unnecessarily difficult and very one-sided in favor of JazzHR. You cannot simply log in, click a button, and cancel. Instead, you have to request cancellation, wait for an email, explain why you want to leave, and then navigate an upsell to a “hibernation” plan just to preserve your data. On top of that, they point you to a 30-day notice requirement that only applies on a bill date, which in our case means we’re locked in and paying until January 22, 2026. Key issues from our experience: No self-service cancel option. Everything has to go through a representative via email. Friction-heavy process. Request to cancel → reply to a scripted email → choose between full cancel or a $19/month hibernation upsell → confirm you accept their data deletion policy, or your account “remains open” by default. Billing terms favor JazzHR, not the customer. The 30-day notice tied to a bill date means your “earliest cancel date” may be months away, even after you’ve clearly said you want to terminate. Default is continued billing. If you miss a step or don’t respond again, the account just stays open and you keep getting charged. For a modern SaaS platform, this is not a customer-friendly experience. A simple in-app “cancel at end of current term” button, with clear messaging about data retention, would be far more transparent and respectful of customers’ time. If you’re considering JazzHR, be aware that getting in is easy—but getting out is a process. --- ### Jazz is easy to use - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience is fine. Jazz does what I need it for. I wish it spoke to the platform we're using as for employee profiles, pay, etc. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like how Jazz is easy to use, navigate, etc. It has all the functions I need as a human resources recruiter. #### Cons What I like least about Jazz is the reporting function. The report function is not as easy to use, find, etc. --- ### Easy to use - Overall rating: 4/5 - Reviewer: Nayiri T. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was a good experience, it was user friendly and easy to use and adapt to, easy to use as an admin as well and add templates. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I like that you can add as many templates as you want so the candidate emails are quicker to send for recruiting. I love that we can have different teams taking care of different jobs, so as a recruiter you only see the jobs you’re handling. #### Cons I likes the reporting feature the least. I felt like there was always something missing, especially when I needed the report a certain way. --- ### Recommend Jazz - Overall rating: 5/5 - Reviewer: Kate C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered With the exception of not having the ability to put a job on hold and still view the candidates internally without looking each candidate up individually, the program is easy to follow and keeps everyone on track. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I appreciate the candidate tracking, user interface and the ability to collaborate with both our HR Team along with the hiring managers. Everyone can see where a candidate is in the process. #### Cons The only thing I have run across is that it does not have the ability to put a job on hold and still view the candidates internally without looking each candidate up individually. --- ### Horrible Experience - Suspicious Subscription Model - Overall rating: 1/5 - Reviewer: Steven P. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Horrible, made multiple attempts to sort out my issues of overbilling to JazzHR and I have received no communication from their end for weeks. I am about to be billed once again for their services even though I have no access to anything on my account. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Not impressed with their service. They were easy to work with when I made a company account, impossible to deal with when I want to cancel my subscription or to deal with issues with billing. #### Cons You need to alert staff 30 days prior to cancellation of your plan. I cancelled my billing cycle, however I'm still being billed. I don't have access to any of their services and I'm still being charged. They have yet to deal with this and it's been nearly 3 weeks. My emails have been screened and my customer service rep who originally assisted me with my account has since gone MIA when I filed a complaint. --- ### JazzHR makes Recruiting and Hiring Easy - Overall rating: 5/5 - Reviewer: Katie E. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. JazzHR has been a great tool for recruiting and hiring. I have been able to find candidates through job boards that integrate with the system and have been able to track all of the necessary information one place all the way through the hiring process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros JazzHR puts all of our recruiting and hiring information in one place. The dashboard is user-friendly and easy for a novice to navigate. #### Cons The only issues that I have had have been with 3rd party integrations. I had trouble getting the LinkedIn platform to integrate. --- ### A Great Tool All Employees Will Love! - Overall rating: 5/5 - Reviewer: nicole p. - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have used this product for the past year and it has been instrumental in taking us to the next level in recruitment. All managers and employees can utilize the tool. The ability to streamline every step of the process from interview comments to candidate updates, background checks and more makes such a difference to the entire hiring team following the process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super easy interface --- ### For the price, JazzHR is a great platform for applicant tracking and workflow management. - Overall rating: 4/5 - Reviewer: Justin W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. JazzHR has been a great applicant tracking system for us. Very user friendly and customizable. It is one of the most affordable systems I have seen on the market, so I think it's a great bang for your buck. Only downside is the lack of reporting/analytics for managing a recruiting team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros This software is very user friendly and easy to navigate. You can customize your own workflows and easily extend offers with various templates depending on the position you are recruiting for. JazzHR also has an easy search feature to find a candidate by name, email address, or phone number. #### Cons There are very few reporting tools/analytics within JazzHR to track metrics of a recruiting team. Due to this, I have to have my team send me a weekly snapshot on their submittals, interviews, offers, etc. JazzHR also does not integrate with a lot of other companies in order to streamline the onboarding process (i.e. background checks/drug screens can initiate automatically through the system) --- ### You get what you pay for - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Building Materials - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Track all applications electronically and post to job boards with one click. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros The system is very inexpensive and much better than having not ATS. -It posts to several free job boards with only one click. -Store, track, and update all applications in one place. -You can communicate with applicants through the system. -You can leave comments and keep record of multiple applications for an applicant. -You can send emails in bulk. #### Cons Compared to other ATS in the same price rang and has a ton more (useless) features and is missing some key basic features. -The reports features are very complicated and not very practical -The screening and interview features are not realistic in our environment -Missing basic features like automatic replies when changing status -Admin does not have control over who has access to what. You can set users up by predefined positions such as "super user" but you can't tailor what a "super user" is. -The sales, customer service etc. have obviously never been involved in hiring -They ask for feedback but only interested in the feedback they want to hear on useless features that do not aid in hiring. -Calendar feature does not sync with all versions of outlook making it completely useless -The design features and look are horrible -To post on paid sites you must save credit card information that all Admins have access too. --- ### JazzHR gets 5-star rating! You're HIRED! - Overall rating: 5/5 - Reviewer: Jill E. - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used to stress out when we had recruiting efforts, but JazzHR has made this process so much more organized and it's something I look forward to using. It has saved us a great deal of paper, ink/toner resources as well as filing space, too. On top of the other features mentioned, it assists us with compliance by capturing retrievable data on each candidate, so employers are already prepared for whatever might occur resulting from recruiting decisions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros JazzHR is mutually beneficial to the candidate who can easily download a resume, cover letter and click on some buttons to answer questions that the employer wishes to learn about candidates (e.g., What Makes You Unique?). It automatically responds to the candidate (inserting the individual's name) to acknowledge receipt of their submission, thereby avoiding the "black hole" (or "black box") experience. It's also very helpful to the employer as it provides customization per job posting, knock-out questions/answers to alert us at a glance if the candidate lacks education or relevant work experience, etc. It stores all incoming and outgoing emails as well as submissions, so nothing is lost! JazzHR provides the recruiter the opportunity to download a comparison chart of all or certain candidates to quickly compare apples to apples side by side. It provides the employer the option to use a calendar system. It helps us to quickly post our job openings on popular websites for no fees and others for additional fees. It's a GREAT resource! JazzHR has an intuitive process from initial job posting through hire, and for an additional fee would provide onboarding (sending/signing offer letters online), too. Another BIG "Pro" is that JazzHR has been very responsive to my suggestions. Their product is already robust and easy-to-use by both candidates and recruiter/employer, but I've made some suggestions and have seen them implement some of my suggestions and that pleased me! #### Cons We do not pay for the premium-level support, so there's no immediate phone call support when I'm in a pinch. They've made a fairly comprehensive Support section complete with visual and step-by-step instructions which is extremely useful by those of us who opt not to pay for the higher support level -- and they email me back within 24-hours (more often sooner). --- ### Wonderful Customer Services - Overall rating: 5/5 - Reviewer: Liaza R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Exceptional overall experience with JazzHR! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I don't need to wait 24-48 hours for customer service. They are prompt and thorough. #### Cons I really do not have a least that I can think of at this point. --- ### JazzHR Review - Overall rating: 5/5 - Reviewer: Marek T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with JazzHR was positive. It significantly improved our recruitment processes by centralizing candidate management and automating manual tasks. The platform's integration with various job boards and its resume parsing capabilities saved us time and allowed us to reach a wider pool of qualified candidates. Although there were some areas for improvement, JazzHR provided a solid foundation for our hiring needs and helped us effectively manage our talent acquisition efforts. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros One of the aspects I liked most about JazzHR was its user-friendly interface and intuitive recruitment workflow. Navigating through the platform was smooth and straightforward, making it easy to manage and track candidates throughout the hiring process. The ability to customize job postings, collaborate with team members, and access comprehensive candidate profiles all in one place greatly streamlined our recruitment efforts. #### Cons One thing I liked least about JazzHR was the limited reporting and analytics features. While the platform provided basic reporting capabilities, it lacked more advanced analytics and data visualization tools. Having more in-depth insights into our recruitment metrics and the ability to generate customizable reports would have been beneficial for analyzing our hiring performance and making data-driven decisions. --- ### Simple solution with some umph behind it - Overall rating: 5/5 - Reviewer: Daava M. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered It's been a great solution to our suite of HR technology solutions. I was able to have my Office Manager, who is new in her HR career, do the set up and understand the basics behind any implementation. The system is simple enough that we haven't had to call tech support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 3/5 #### Pros We decided to use the program as a part of integration to our HCM (GoCo.io). The seamless ability to pull applicants into GoCo was a great selling point. Jazz is made for companies like ours, with our office manager scheduling interviews for multiple sites, she can easily push candidate's interview schedules directly to the manager's schedule in outlook. #### Cons The scheduling feature seems to have a bit of a quirk, that took me 15 minutes to fully get the hang of. Otherwise, great solution that checks all the boxes of applicant management. --- ### Best Recruiting Software - Overall rating: 5/5 - Reviewer: Charles M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has replaced our individual accounts with recruiting websites lower total costs and still bringing in lots of qualified people. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Jazz is aggregate recruiter, you post to it and it posts your job on multiple boards. It allows you to see all job candidates in one place, at one price. #### Cons There isn't a way to highlight your posts on certain boards it picks where your posts will be highlighted. --- ### They do not have the customer's best interest. Please be careful before signing on with them. - Overall rating: 2/5 - Reviewer: Stanley L. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It would post jobs on Indeed. It used to have better results, but they did not replace of the job boards down the road. It's not worth it now. #### Cons Lacked the ability to do more for the customer and training was not the best. The account manager was very careful and sneaky with her words. The service had changed and there were no updates when the job boards had changed, but the prices were still the same. --- ### I love JazzHR! - Overall rating: 5/5 - Reviewer: Michelle S. - Verified reviewer: Yes - Industry: Automotive - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. JazzHR was the first ATS system I used. It's simple yet so effective. Great layout, great at tracking communications. Overall a pleasure to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love JazzHR!! It's so easy to use, posting a role is so quick, I love that your remail communications are tracked. #### Cons Nothing! I think JazzHR is awesome! It's very user friendly. --- ### Your Customizable Hiring Platform - Everything You Need - Overall rating: 4/5 - Reviewer: Stefan G. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Cost effective, Time-saving, user friendly and helps you keep track of the candidates in progress. Their support team is quick at responses and resolutions. the best thing about Jazz HR is that they receive resumes from quite a few job boards and present them to you on one platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Jazz HR is customizable to great lengths to give you the exact result you need. It helps create a job to specifically mention what is needed to qualify with the set questions you can place for applicants to answer if they decide to apply to the job. the best part is that Jazz HR does the segregation to see who qualifies and then gives us a list of just the resumes that are a match. The access to templates and workflow is also a huge bonus. They also provide you the option onboard and complete everything with esignatures so its all paperless. #### Cons When the pros also become the cons - you get resumes that are a fit but the response is always overwhelmingly high. You have to go over the bulk resumes that qualify. The platform offers a huge set of features that may get confusing and not give you the desired result unless setup correctly which could be a draw back. Also the API can be limiting when it comes to in-house integration. --- ### Not the best for small companies - Overall rating: 3/5 - Reviewer: Caroline J. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Initially great. Automatic renewal is the only option allowed. They claim to have sent a reminder email but if they truly did it went to junk or spam. Then when the draft came out and I tried to cancel, I could not talk to a live person. Anyone I talked to "wasn't in that department and would forward my info to the correct department." Which got me an email but just reminded me that cancellation took a 30 day notice and no refunds would be given. Maybe this platform is good for big companies that constantly have jobs to post. But as a small company with only one opening to post, it was a costly error to use this platform as I ended up paying 2 years of membership fees to post one job and didn't even hire anyone from this platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Creating my job was easy and it posted multiple places at once. #### Cons Candidates weren't any more likely to actually show for interviews than those who had applied via Facebook. --- ### Good Job Board ATS - Overall rating: 3/5 - Reviewer: David F. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. JazzHR was solid for what is was, especially as it relates to talent acquisition. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The flow from job board to applicant tracking was smooth. #### Cons JazzHR is not as robust or effective as similar platforms. ## More reviews [Next reviews](https://www.softwareadvice.com/hr/the-resumator-profile/reviews/?page=2) --- JazzHR Reviews, Pros and Cons - 2026 Software Advice