--- title: "JazzHR Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of JazzHR. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if JazzHR is a good fit for you!" source_url: "https://www.softwareadvice.com/ca/hr/the-resumator-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Applicant Tracking Software](https://www.softwareadvice.com/hr/applicant-tracking-software-comparison/) / [JazzHR](https://www.softwareadvice.com/hr/the-resumator-profile/) / JazzHR Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/the-resumator-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/the-resumator-profile/alternatives/) # JazzHR User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 496 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 250 reviews (50%) - 4 stars: 184 reviews (37%) - 3 stars: 37 reviews (7%) - 2 stars: 15 reviews (3%) - 1 star: 10 reviews (2%) ### Most mentioned pros - I like the LinkedIn feature as well that helps hook in a candidate's profile. - Excellent overall for the size company we are and the options they offer along with ease of use and integrations. - We'd recommend it to similar organizations looking to bring some structure to their talent acquisition process. ### Most mentioned cons - It gets the basics done but doesn't feel as polished as the recruiting workflow, and a few of our managers have found it a little clunky when trying to get new hires through the process quickly. - Customer support response times have also been slower than expected on a couple of occasions when we needed help with something time-sensitive. - The only thing I have run across is that it does not have the ability to put a job on hold and still view the candidates internally without looking each candidate up individually. ## JazzHR customer reviews Showing reviews 1-25 of 496 (page 1). ### Strong Customer support and easy hiring management - Overall rating: 4/5 - Reviewer: Stephanie M. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros JazzHR's customer support and how it helped streamline the hiring process. It was especially useful for managing the onboarding process for contractors and supporting hiring across LATAM. #### Cons Overall hiring and onboarding process could be improved, particularly when managing contractors and coordinating hiring requirements across different LATAM countries. A more streamlined and consistent process would make it easier for both recruiters and new hires. --- ### JazzHR Review 2026 - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I've used JazzHR for a few years now. I've also tried and demoed different ATS systems. I've used our HRIS as well. No system has compared in terms of features and functionality. My only critique is having an interview scheduling feature. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the functionality and accessibility. The most useful tool was the candidate search pool, where I was able to cut down resume review time. I especially liked when it would show candidate history, how many times they applied, etc. I like the LinkedIn feature as well that helps hook in a candidate's profile. #### Cons There was nothing I could say I technically "disliked". I think JazzHR has a lot of features most HR recruiters are looking for. The only thing I can think of is adding in calendar management for interview scheduling. #### Reasons for choosing JazzHR It comes down to the features, and what is listed on each candidate profile. Between interview guides and questionnaires, and their LinkedIn page, you can get the full scope of a candidate with one click. --- ### Great recruitting tool - Overall rating: 4/5 - Reviewer: Marisa S. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Great recruitting tool used for years unfortunately my company no longer uses jazz #### Cons I cant remember why we no longer use jazz i think the price but it was great for recruitting --- ### Love JazzHR for The Savings Group! - Overall rating: 5/5 - Reviewer: Stephanie U. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Excellent overall for the size company we are and the options they offer along with ease of use and integrations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros User friendly, great parsing tool, lots of integrations that we use. Applications are easy for the candidates. #### Cons Latency issues with updates to candidates in dispositions. HelpDesk is too generic when detailed issue arise and it takes many communications to resolve. #### Reasons for choosing JazzHR Because it has better parsing and user friendly. --- ### Solid recruiting tool that brought real structure to our hiring process - Overall rating: 4/5 - Reviewer: Blake A. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered JazzHR has genuinely improved how we manage recruiting. Applications are organized, the process is more consistent, and hiring managers actually have visibility into what's happening without everything going through one person. It's not without its rough edges but for the price point it delivers solid value for a nonprofit that's hiring regularly. We'd recommend it to similar organizations looking to bring some structure to their talent acquisition process. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros JazzHR has made our recruiting process a lot more structured. Job postings go out to multiple boards from one place and applications funnel in without us having to chase them down across different platforms. The candidate pipeline view is intuitive and makes it easy for hiring managers to see exactly where each applicant stands without having to ask HR for an update. For an organization that does a fair amount of hiring across multiple store locations, having everything centralized has been a real improvement over how we were doing things before. #### Cons The onboarding side of things is functional but could use some work. It gets the basics done but doesn't feel as polished as the recruiting workflow, and a few of our managers have found it a little clunky when trying to get new hires through the process quickly. Some of the reporting features are more limited than we'd like, especially when trying to pull specific hiring data for compliance or grant reporting purposes. Customer support response times have also been slower than expected on a couple of occasions when we needed help with something time-sensitive. --- ### Inexpensive and basic recruiting and talent management - Overall rating: 3/5 - Reviewer: Laurie D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Have used in recruiting new talent and managing the pool of applicants. Have used with multiple users. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Pretty inexpensive compared to others available currently. Not bad for a basic system but not robust. #### Cons Takes a bit to learn the system, not readily intuitive. Seems to be a number of steps to take to use the system. #### Reasons for switching to JazzHR Cost and simplicity needed so that multi users could participate --- ### JazzHR ATS - Overall rating: 3/5 - Reviewer: Delicia B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Experience was not bad overall. Customer service was not the greatest. We sent emails and even spoke with our account rep to have them fix a notification problem that never was fixed. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It tracked applicants that were applying for jobs, would notify if applicants applied for more than one job. #### Cons The managers did not like the steps involved with the setup. To cumbersome and to many steps to get set up to be able to see a position --- ### Jazz is easy to use - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience is fine. Jazz does what I need it for. I wish it spoke to the platform we're using as for employee profiles, pay, etc. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like how Jazz is easy to use, navigate, etc. It has all the functions I need as a human resources recruiter. #### Cons What I like least about Jazz is the reporting function. The report function is not as easy to use, find, etc. --- ### Easy to use - Overall rating: 4/5 - Reviewer: Nayiri T. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was a good experience, it was user friendly and easy to use and adapt to, easy to use as an admin as well and add templates. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I like that you can add as many templates as you want so the candidate emails are quicker to send for recruiting. I love that we can have different teams taking care of different jobs, so as a recruiter you only see the jobs you’re handling. #### Cons I likes the reporting feature the least. I felt like there was always something missing, especially when I needed the report a certain way. --- ### Recommend Jazz - Overall rating: 5/5 - Reviewer: Kate C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered With the exception of not having the ability to put a job on hold and still view the candidates internally without looking each candidate up individually, the program is easy to follow and keeps everyone on track. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I appreciate the candidate tracking, user interface and the ability to collaborate with both our HR Team along with the hiring managers. Everyone can see where a candidate is in the process. #### Cons The only thing I have run across is that it does not have the ability to put a job on hold and still view the candidates internally without looking each candidate up individually. --- ### A Needed change - Overall rating: 5/5 - Reviewer: Mehakpreet K. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Jass HR isn’t flashy, but that’s what I liked about it. It quietly handled the everyday stuff without making me click a million times or lose my mind over tiny details. Simple, reliable, and it made my life easier. Can’t ask for much more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Honestly, Jass HR surprised me—in a good way. It’s super simple to use, and I never felt lost while navigating it. Whether I was applying for leave or updating employee info, it didn’t feel like a task. Everything was where I expected it to be, and it just worked. No overthinking needed. #### Cons There were moments when it slowed down a bit, usually when a lot was happening at once. Also, I did find the payroll side of things a little clunky. It works, but it could be smoother. --- ### Great Experience - Overall rating: 4/5 - Reviewer: Michelle L. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good experience, was able to view and find a qualified candidate to hire. Easy to access the information #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It was easy to use. Got some good applicants from it and was able to hire a qualified person for the job #### Cons There wasn't much to not like. I did feel like the layout could have been better. But overall easy to use and could find the information --- ### Great start up tool - Overall rating: 3/5 - Reviewer: Alexis F. - Verified reviewer: Yes - Industry: E-Learning - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It is simple, It works great for those with small businesses or small Recruitment teams. If you need a quick way to manage all your resumes, this would be it. #### Cons The prices compared to other platforms is a little steep. --- ### Easy, Inexpensive, Great Functionality! - Overall rating: 5/5 - Reviewer: Nanette M Carvalho C. - Verified reviewer: Yes - Industry: Human Resources - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. There is a lot of information to take in when setting up JazzHR, but they provide tremendous training over the phone and through their tutorials and library. I always receive great customer service. The cost of using JazzHR is so incredibly reasonable that should not be a block for any company when considering using the system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I like best about JazzHR is it allows for customization for how it can be used. Adding emails to different status's helps me keep candidates informed on where they are in the process, which is something candidates often complain about is companies not responding to, or keeping them updated on their status. This helps my clients maintain their good reputations. I like that when a candidate applies multiple times I can merge all their applications so all the notes are in one file and I don't need to jump back and forth between files. I also really like that I could integrate Criteria assessments into JazzHR. So when we speak with a candidate we are interested in, we can easily send them an assessment just by pushing a button, and the results will also be right there in the candidate file. There are so many other functions the system provides but for my small business clients they just really need a reliable recruiting platform and JazzHR is it. #### Cons The texting feature is good, but I personally have run into some glitches that are specific to my account. While there is a work around, it is not ideal and creates other issues for me. However, when used by just one customer (business) they will not run into this issue. Texting is a great way to reach candidates who may not otherwise respond to my call since I call from an out of state area code. #### Reasons for choosing JazzHR There are a lot of products to choose from. I started working with a client who used JazzHR and now it is the only platform I recommend my clients use. Infact, if they are using a different program I cannot offer my recruiting services. JazzHR is just to easy and streamlined. --- ### Friendly service and effective organization (when used correctly) - Overall rating: 4/5 - Reviewer: David B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered JazzHR works very well if every team member uses it for all things ATS: booking interviews, emailing applicants, sending offers, etc. It is also very flexible -- it can be used for all of the above, or only for offers, or whatever it is you need it to do. However, that flexibility is both a pro and a con. If for example some team members use it for booking interviews, but others insist on booking interviews through Outlook, it will be very difficult to keep track of what's happening. JazzHR won't track any communications that occur outside of itself. My advice: ensure your JazzHR team uses it the same way across the board. :) #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros JazzHR is a refreshing alternative to maintaining vast Excel spreadsheets of every candidate for every job (yes, that was my life for a little while). It keeps candidate resumes, contact info, and current application status in one place. Posting new jobs is straightforward, and you can make custom workflows for each one if desired. These allow for some degree of automation (moving a candidate to "passed 1st round" can prompt an email inviting them to the next round, e.g.). Each communication is timestamped, so there's no confusion about how quickly the interview process is moving. Customer service is also quick on the draw, replying to support tickets within 24 hours -- usually same day! #### Cons Two sticking points hold JazzHR back from being truly fantastic: 1. There's no "true" automation; every action requires a user to do something manually. Example: if I'm in charge of updating candidate status, and I'm out sick for a week, it will appear to other users that no progress is happening. Having some time-sensitive automation triggers would help a lot (change this candidate's status from "round 1" to "needs attention" after 36 hours of inactivity, say). 2. JazzHR works exactly as well as the weakest link on your team -- no better, no worse. If yours is a tight-knit group that's in constant communication with up-to-date calendars, this software will be marvelous. If there are panelists who don't use the built-in interview functions, and/or don't check the discussion threads for updates, you'll have that much more work to do to keep things organized. --- ### Fantastic ATS That Is User-Friendly And Affordable - Overall rating: 4/5 - Reviewer: Ayush B. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered We are grateful to JazzHR for simplifying our hiring process and will keep recommending it to others. Being able to design processes that simplify my work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Possibility for hiring managers to evaluate and stage their own applicants according to their needs. Depending on the role, the work processes can be modified. New job listings are simple to make, and their cooperation with free job boards is particularly beneficial to building pipelines on a budget. #### Cons When switched from LinkedIn Recruiter to JazzHR, it doesn't always function. Since we frequently divide candidates into multiple groups, I believe that using a variety of rating systems would be advantageous. --- ### It's simply Jazztastic. - Overall rating: 4/5 - Reviewer: Frank H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered When I joined The VSI Team I came to know this little tool that I had never seen before, it had an awesome UI, and an UX so smooth that I just felt like I was surfing through my workflows, literally surfing... I can sit and talk about the features Jazz offers like its automated customizable workflows, e-docs, ease of integration with other platforms like HackerRank, the Crod module which instantly gives you benchmarks to compare your performance, etc. But if I had to pick one single area where Jazz adds the greatest value is Candidate Experience. Granted, your Candidate Experience depends heavily on how your recruitment team operates, but Jazz significantly helps making life easier for your Talent Acquisition team by improving their response time, their abilities to stay in touch with candidates, simplifying their tasks, . As you know, today Talent Brand and Candidate Experience are factors that heavily influence how the talent market perceives us, this is specially true if we're talking about Tech Companies, and Jazz can be a valuable ally in managing your Talent Acquisition process to deliver the best service. Oh, did I mention our Hiring Managers love it? Oh and the support team rock! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Cons The only drawback is in the reporting capabilities, it's missing some dashboards and the ability to keep track of your metrics, but I know from a good source that is about to change in Q1 2017. --- ### A great value! - Overall rating: 5/5 - Reviewer: Kelly W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Love using it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very comprehensive features, highly customizable and user friendly! #### Cons Sometimes setting up advanced workflows can be challenging, but customer service is great! #### Reasons for switching to JazzHR Price/Value --- ### HR Director - Overall rating: 5/5 - Reviewer: Sarah E. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered My experience has been very positive. Once we purchased JazzHR, my sales rep was still present along the onboarding process. He didn't ditch us and made sure that we were connected to all the right people to work out any issues or questions we had. I will also say that we didn't have many issues in transition. We demo the system for a little bit and once our decision was made, it was just a matter of making our posting page with JazzHR live on our site. The company is very responsive to email and chat sessions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This system is so easy to use. It's intuitive and allows for recruiting flow to be developed and followed consistently. The system also does a great job of bridging the gap of communication between the manager and the HR team. The discussion feature allows for real-time follow up along with the ability to store and contain all pertinent information regarding the status of a candidate in the hiring process. It's this feature that allows me to pick up where my talent acquisition manager has left off so that we can continue the hiring process as smoothly and seamlessly as possible. For a small HR team, this is critical. We no longer stress about taking vacations or getting sick. We now have a system that will allow us to cover for each other. This is by far the best feature about the system and the reason a company should seriously consider purchasing JazzHR. #### Cons I would just like to have a few more options as far as access levels for different people that might be apart of the interviewing/hiring process. However, I know that this is something that they are working on for future use. I would also love to have a mobile app so that my remote managers that travel a lot, can access candidates on their phone and reply to a candidate while sitting at the airport without pulling out their computers. --- ### Look no further - You've found an ATS - Overall rating: 5/5 - Reviewer: Emily P. - Industry: Management Consulting - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered I work in a recruiting capacity in the HR department of a mid-size company that utilizes Jazz as our recruiting software. As a growing company with strongly rooted family values, we are dedicated to making hiring decisions that will have a positive impact on our company's growth and image. Our HR department has been able to take our recruiting to the next level with Jazz since we can effectively track, source, and communicate with candidates from the moment we post a job up until we send out the offer of employment. Our company is not only dedicated to our employees, but also to each and every candidate that expresses an interest in employment with us; which is why, as a recruiter, my personal goal is to maintain communication with candidates at every stage, and Jazz makes that an EFFORTLESS process. I felt compelled to write a review for this software because not only is it a fantastic platform to use, but their customer service experience is unparalleled. They are always taking customer feedback into consideration and implementing changes that ease recruiting nuances, and unlike clunky applicant tracking systems of yore, they are constantly revamping their system to remain relevant with the latest recruiting practices. Anytime I interact with Jazz's product and customer service teams, they leave me confident in my decision to continue to utilize this system as a recruiting platform for years to come. I suggest you give their sales team a call and request a demo ASAP. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use Innovative and Adaptive Customer Support --- ### Search feature works great - Overall rating: 5/5 - Reviewer: Lee C. - Verified reviewer: Yes - Industry: Think Tanks - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros We get a huge number of applications and so being able to easily search every CV for certain keywords can be a quick way to filter and cut down to a manageable number to get through, which you can then easily bulk download. #### Cons Nothing really, except that it might be nice to have a single HR app, so to do leave requests through this app as well, I don't know if jazz can do this but we use different software for leave. --- ### Terrible to leave - Overall rating: 3/5 - Reviewer: Joe D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered DO NOT RECOMMEND! They are okay at their job at best and very difficult to leave. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Like normal, in the beginning they are all sunshines and roses. I would give it a 6-7 on finding applicants #### Cons Leaving...we were moving to a new service. I left VM's and emails saying I wanted to cancel. I own several businesses' and when a client wants to leave we never hold them hostage, or try to squeeze out one more billing period etc. I called multiple times, left emails telling them I was leaving. After jumping through their hoops I missed one line on the email that basically said, "are you really sure? "(Yeah, I thought to myself, I am really sure after telling you 5 TIMES already) Email us back. After responding to them saying I missed this part of the email can you please just retroactive to the original date that I notified them I wanted to leave they basically told me to pound sand. It's just a crappy way to do business especially for this low price point. --- ### Almost perfect - Overall rating: 4/5 - Reviewer: Patricia S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use Jazz to facilitate the hiring process for all our job postings, and it has made the life of our HR team so much easier. It would be good, though, to pair your usage of it with training so all your employees are using it in the preferred and best way for your organization. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Jazz meets all the needs for taking your hiring process digital. It's easy to receive resumes and communicate with applicants via the platform's messaging system, which handily assigns anonymous email addresses to both you and the user. You can also get the messages forwarded to your email of choice. The dashboard view makes it easy to sort where you are in the hiring process and star priority candidates. #### Cons Even though Jazz is packed with features, there are some things that are not intuitive about its design, or are not well thought out. For example, if a user changes the platform's notification settings, it changes them for all users. Other technology platforms have trained us to expect individual control over notifications and messaging alerts, but that is not the case here. It also takes some getting used to in order to find the view that works best. You can have a dashboard with just the candidates and jobs you are hiring for, but the default is to see all the applicants who have applied for every job. Even things like the comments field suffer from basic UI so you're not sure if your comment was recorded or not. They're not insurmountable obstacles, but can be small annoyances that make the platform less than perfect to use. --- ### Great ATS!! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Facilities Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered We implemented Jazz just under 2 years ago. I use it daily to sort resumes, post jobs, send emails, etc. In general it is a really good system that allows you to customize in a way that works best for you. Our account manager is always there is answer questions and to help train us on whatever we ask! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Jazz continues to add updates to their system. They listen to their customers and try to make the overall function of Jazz user friendly, I believe they have accomplished that. #### Cons The only cons I have right now is some of their tracking features need updated and the calendar feature. For example, it does not track who I email a resume to and the calendar function is low level. --- ### Jazz up your Human resource skills - Overall rating: 4/5 - Reviewer: Avinash D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Client sourcin, interview preparation makes it quite easy to manage a Small to medium enterprises #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros JazzHR lets you focus on the human and the meaningful side of Job recruiting. Start ups shall really benefit from JazzHR as there are no additional fees for more than one user. #### Cons Thee should be more pricing options and customer service be improved ## More reviews [Next reviews](https://www.softwareadvice.com/hr/the-resumator-profile/reviews/?page=2) --- JazzHR Reviews, Pros and Cons - 2026 Software Advice