easily allows employees to log in and log out.

Sensitive so you can have a hard time for the system to read your finger print.

Great experience and service. It is a very cost effective way to keep track of your employees time and attendance.

Ease of use and the ability to make corrections in real time.

Sometimes it goes offline unexpectedly and impedes the employee from signing in.

The software is passable for clocking in and out of work for employees, though sometimes it seems to have trouble connecting to the network. Usually unplugging the unit and plugging it back in fixes the problem. Having an app component allows employees to check their hours, which is a nice feature, but doesn't solve some of the larger issues with the software

There is an overall problem with visibility for the user. With a physical timecard with printed times you can easily see your information, and immediately identify problems or discrepancies (like if you forgot to clock in). With Uattend it is difficult to track those, or to know that you made a mistake in the first place. Usually problems aren't discovered until it comes time to do payroll and by then no one remembers their precise hours for a day two weeks ago. Another problem is that there is lag between physically punching in and out and the app displaying your status so, as an employee, you cant tell whether you clocked in or out without using your card, which in turn, clocks you either in or out. You are then locked out for 1 minute. As an administrator, there is not an obvious method for aligning timecard summaries and reports to your pay periods. Within the interface there is not much in the way of guidance as to the features and different ways to interact with and use the collected data.

It is a useful time-tracking software with most features one would want for a time clock. Have not had any issues or errors, however vacation hour-tracking must be manually reset annually.

It is easy to implement and use, requiring minimal administrative time and upkeep. The interface is easy to use.

Employee holiday and vacation hours do not automatically reset to the appropriate amount every calendar years. This must be manually entered every New Year.

We've not had any issues with uAttend and have used it for over 5 years.

uAttend is powerful and very simple to setup. Our technicians are in the field a lot so we needed a solution to track our time and have restrictions as to which locations technicians can clock in. We mostly use the mobile app for clocking in and out which works great.

I have a really hard time thinking of a negative about uAttend. I feel like the web interface could be better, but that's something the uAttend is actively working on and it's now pretty good.

Cost effective for basic use.

I love that you can set up multiple projects. The reporting aspect is really decent. The exporting helps with billable man hours, after conversion. Easy to set up time clocks which offers geographical tracking options & finger printing which is super awesome an cuts back on the clocking for other. Super easy to set up employees, locations and schedules.

My biggest problem with uAttend if the fact that even as a Administrator on the account, you cannot un-approve a timecard if it was approved by SUPERVISOR!!!! This make no sense at all. As an admin, you can to everything else but this. This create a hassle if you are working with multiple projects, as I was and most of them where all over the US. Another problem - Which I deemed a huge one any one classed as a supervisor can create another profile for a supervisor. There is no way to track number of time sheet edit so no auditing feature. If you are looking for something super simple, basic to use and really affordable, give it a try. I think the pricing is great for the service. But if you are a project based organization and deal with billable man hours, I probably would look for something that offers a bit more secure and functionality.

easy for the employees & eliminates any questions about hours worked

nothing we're very happy with it and all the features we use

I liked that this system was as close to plug-and-play as we would get. It is easy to register new employees and deregistered old employees. It is also easy to sing in to the online system and correct information when necessary. It's affordable and gives easy to read information for payroll.

There aren't many things I didn't like about this software. Sometimes it will delay registering a fingerprint and that can be frustrating. It's usually due to a dirty finger, screen, or too many touches within a certain amount of time. Nonetheless, there was nothing about it that is a dealbreaker.

We have a client on the other side of town. They do not want to have to bother with paper time card, reviewing and signeing them and them sending them over to our office. uAttend is the perfect solution for this type of situation.

I can always count on uAttend to work. We have used several types of time keeping programs and I have to say in all honesty that uAttend has never given us any problems, never gone offline or not recorded time accurately.

There are no cons to using uAttend that I can think of

UAttend keeps our employees honest and we can monitor them daily on whether they show up for work or not. It helps us notify our customers proactively if an employee is absent.

UAttend is very user friendly and when I have a question, customer service is very prompt in responding with an answer along with being very friendly and helpful. UAttend always sends out an email when there is a change so we are aware in advance.

I don't have any complaints about UAttend at this time.

Overall we were all used to this system and it was easy to use but, we needed a timekeeping system that integrated with our payroll.

This is fine for a single location that manages their own payroll.

No payroll integration for uAttend that we could utilize.

Overall, pretty good. There have been a few changes/updates since I have started processing payroll (July 2018) that have made it easier and if it didn't, improvements since with user reviews. Quick response time for you to change things based on customer request, and that is amazing!

Dashboard integration helps with daily missed punches, expense breakdown, and upcoming leaves, etc. Ease of use - reporting can be emailed or exported Upgrade based on reviews - changing the time card layout recently and finding an improvement, then implementing on the spot. Multi-user functionality. Printing options per time card/pay period/ employee/department or code

1. Inability to integrate/export into QB Desktop 2. Giving certain supervisors permissions to view a shared employee, without allowing or providing full department access. 3. Inability to create 1 user account for a supervisor who. i.e. > creating 1 account for an employee to track their PTO for Salaried employees, that also allows them to view/edit/change etc. their departments. Essentially, we create 2 user accounts for our Salaried employees. 1 for department review, 1 for their PTO & hours. Combining these would a) lower our cost, and b) easier access to that employees information. (instead of having to pull for information that may not have been entered in the other.

Overall I like uAttend because most employees work for their home department so 90% of the time-cards are right. It becomes challenging trying to figure out where regular & OT was worked & thus needs to get paid from when employees work for different but related entities.

The best part of this software is being able to see time-cards and run reports for employees that work at any of our 4 related entities (with different EINs). The next best thing is their customer support chat, I am always given the info needed and they have a portal that contains so much useful information you can research on your own. The third best thing is the ability for employees to select department transfer to have their time posted to the correct department or location (in our case the departments also indicate the entity)

My least favorite part is that we do have 4 entities and some employees work in several locations. The software makes you choose a "Home" department for every employee and the down side is that all OT gets subtracted from regular pay column and added to OT column of the HOME department, even if that is not where the OT was worked. I run time-card reports and select employees who work in different locations (separate EIN)

The software was great until you did the upgrade.

WITH THE NEW UPDATE THINGS ARE MORE TIME CONSUMING: When you make a note on the timesheet instead of it being under the times it now under the department not easy to READ- it was much better when the notes were under the hours worked. When looking at the whole week of a timesheet you cannot see it all on one screen, you must now scroll down to see the totals at the bottom of the screen. Another step to see the totals When putting time in for a benefit (vacation or sick) it is now more time-consuming. when typing the number of hours You cannot just type the number of hours now we have to type the number and then a colon and then the number again. It was so much easier before - we just typed the number. The colors to distinguish the difference between the days on the timesheet are very subtle and makes it hard to read.

We selected this product for its ease of use for end users and its affordability. For the most part we are getting used to the limitations as well as the features. Initially, I changed a decades long standing policy to accrue leave time on the 15th because I was told uAttend would only accrue on the 1st. Now every time I need to adjust someone's the balance due to differing reasons, I have to start over on the 1st of the next month or the accrual date will change to the day I need to make the adjustment, because it does NOT only accrue on the 1st. Perhaps the balances could be adjusted in the payroll week without making it part of the Employee Services settings.

1. The product has a variety of features. 2. The customer service, help desk, live chat, etc. is always available and ready to help. 3. The initial setup and administration is fairly easy. 4. The company is motivated to improve the product.

1. The reports are not standardized. On some, the date range selection, the export function, etc. are in different locations, require different techniques, or need to be hunted for on the page. 2. The time off report seemed promising at first, but the current balance column does not reflect the balance in the date range selected. We could use a report that captures the balance at the end of a previous date such as end of year. 3. Software upgrades often introduce glitches or unnecessary changes that do not enhance usability 4. Overnight staff have to clock out/in before and after midnight to advance to a new date. 5. Cannot make manual adjustments to Leave balances without starting the whole process over on the first of the month.

This time clock automatically calculates time based on your choosing of payroll. You can print all timesheets in one portal, and even send by email directly from the admin web page. Overall wonderful experience and proud customer since 2016.

-Everything runs perfectly smooth. -Can be used wireless or hard wired with Cat5 Ethernet cable. -Very simple to use web page -Users can punch in by app, phone number as an option or fingerprint. -Very simple management tools for Admin. (setting up users, adding, deleting, changes) -Ability to manually punch users in with Admin/manager access (in case of disasters, etc) -Customer service seems very personalized and quick to respond by email or phone. -Very easy to troubleshoot as Admin. -Great for the price!

None, everything is great. There is nothing .

easy for employees to learn, have to click a lot to review employee's time card would be nice to see all time cards for my department in a spread sheet so I know who needs corrections without clicking in and out of each employee account.

I wish when you clock in from a different location it would change the location on the time card punch. For example when we have an employee who has to work at another location to fill in although their primary site is the main site. They have to do a department transfer to change the location. We have over 50 departments to choose from so from the time clock with fingerprint scan they have to hit department transfer, scroll with up and down arrow to find the department then punch.

we changed over from another service that we were paying more for and having to fight with the interface and uAttend has taken the worries about having to babysit payroll away.

this has been so easy to use and anytime I had any question or issue they have been extremely helpful walking me through functions I wanted to do.

I think the clocks could be a little easier to use.

We have only 'gone live' with the system with all of our 230+ employee recently but so far, our experience has been very good. I love the ability to have a live chat or make a quick call when needed. Customer service has been top notch.

Cost is the one of the highest Pros but over all pros include the "ease factors", ease of use, ease of setup, and the ease to train our users (supervisors as well as employees). Another strong pro is the phone application and its availability on android devices. Support is also one of the pros to any product and the ability to chat online or make a call is most convenient.

There are a few features I would love to see added but the only cons to the system is you may have to do some "work arounds" to achieve your overall end goals but for the most part there are no hard cons to the product.

Use this to punch in and punch out. Makes it easy to do so and stores hours electronically. Love it.

We always have an issue with needing to use our thumb multiple times until it reads it.

Employees can't have others punch in and out for them. The reporting aspect allows me to avoid having piles of punch cards. I can look back and see in the past years how many payroll hours are clocked in.

Ease of set up. Reports are quick and easily customized. I decide what feature I want to allow employees to use. In our case no remote access.

Sometimes the finger print will not capture. I think it might be due to the employee having worked doing dishes and this somehow interferes with the ability to read the finger? Not sure but for the most part that is my only complaint. But I just have to manually enter it later.

Overall id say it is easy to use and functionality of it is just fine. The customer service has been quite helpful when needed and responses happen in a timely manner.

What i like most about the software is the ease to set up new employees and how easy it is to clock in and out. There are a lot of reports you can print out as well.

I like least is how some of the terms used on the website are not accurate to what we use them for. Such as "hours worked" is not true hours worked. it includes lunches that are not working hours. Also online after the update you have to scroll a lot more to view all punches. Also the actual punch machine is hard to read because there are no indication of what button to push unless you know the coding.

Overall, we (upper management team) and even our employees love our time clock. This brought us to the new age, whereas our former method of timekeeping was severely antiquated. Although, I mentioned a few glitches (nothing is perfect and there is always room for improvement) it really is a great product. The customer service, tech support, and software functionality far outweighs the minor nuances. I highly recommend this product to small and large business alike.

The program is easy to use, almost error-proof as long as the instructions are followed. The administrator interface is user-friendly and the onscreen layout is easy to navigate. Everything (settings, edits, etc.) is right there, but the setup is clean and not overwhelming or frustrating. I love that fact that it's simple to use for the everyday HR person, but not too simple where it appears to be basic or "dummied down", for lack of a better phrase. The features are amazing; probably my personal favorite. In my industry, we have field employees who work offsite at various locations. The software features allow setting multiple geofences for remote time-keeping and individual accountability.

This con is both hardware and software related...Our particular unit frequently goes offline and disconnects from the wifi connection. We do not have a large network nor dozens of devices connected, so I nor tech support can seem to explain and eliminate this problem. I've had to call support quite a few times in the past 3-5 months regarding this particular issue. Additionally, the only way to get detailed programming and trouble shooting tips is to contact support when those steps should have been included in the manual. The process for entering wifi passwords to connect the actual time clock is a quite arduous and time-consuming. That can be a bit frustrating considering my frequent connectivity issues.

For the cost it is not a bad program. I like how it calculates the sick pay and the PTO time and takes it off that is really helpful. I love the chat option as well online if I need help with something that is very helpful.

Ever since the new layout started about a month or two ago now I have had some issues. I know this is simple issue but I liked how all the hours showed and I didn't have to scroll down. Also, a major issue since the new layout and I was told I would hear back when it gets corrected I have not heard anything so I'm assuming either nobody reached back out or it has not been corrected yet is I used to have the installers be able to approve there timecards and clock IN & OUT for lunch on there phone through the app and since the new layout they can no longer do so. This makes it complicated for me as they work out in the field and it was best for them to approve their timecards and be able to clock In & Out for lunch via the app. I don't see them because I come in after they get here and it's hard for me to catch them to get them to sign their payroll period card come payroll week it was easiest when I had them approve it through the app. I was told since the new layout that it has to be all the employees on the app or all employees not on the app. That to me is just not acceptable when previously it worked out perfectly before the new layout. It was great to have the office employees sign there sheet physically because I see them daily and to have the installers approve them manually through the app. This is a major issue.