I love the flexibility of Vincere, elements of it are customizable which is great. Our customer are loving the portal / live list and this has allowed us to create new services to sell to our clients. Our clients find the live list simple as they access through an email link and they can see all the candidates in one place. I’m using analytics, but I’m still learning with it, but I like to be able to see the consultants’ activities and fees.

To be honest I think overall the software is great – one small point is that the mandatory fields on the ATS have red asterisks and it is very easy to exit a record without filling in the mandatory fields. It would be good if when you tried to exit a record and the mandatory fields where not completed a prompt popped up advising that in order to save the mandatory fields must be completed. This would really help ensure that that mandatory fields are not left empty- this would help improving the data quality.

I believe Vincere would be able to provide an extensive features for ATS/CRM and able to fulfill your business objectives if maximized. While we are equipped with enough training from both Vincere Support and Internal Training on utilizing Vincere into our daily recruitment process, the system is so extensive that it would require continuous exploration to optimize Vincere utilization while maximize recruitment outcomes. One of the issue that Vincere able to solve would be on the Candidate Tracking; with the capability to generate customized email template for each stage, from introduction to job as well as to keep ourselves with the applicants tracking in-check aligned to our business process, and has been more humanised than ever.

I have been extensively using Vincere ever since its inception to replace our old system few years back. The expectation I have with Vincere is indeed high and I'm confident to say that after getting used with the system, all the general functions and additional features roll-out are exceptionally beyond my initial impression. Kudos to the support team for able to provide prompt troubleshooting as well as open to suggestion on improvement. I find that #VincereWay of visualize the overview of sales funnel using stage chevron and traffic light system creates a recruiter-friendly environment even for a starter. It is easy to understand and able to focus on our work accordingly. Other features that in my top priority list would be on a LiveList and Analytics. LiveList give more superior feel of how the systems communicate with the external party at the same time, streamlining the presentation and feedback process. Analytics on the other hand provides great visualization of the progress of the team and organization, eventually improves the forecasting, quality control and decision-making.

I'm sharing my thought on this as continuous improvement rather than dislikes. I believe there would be more room of improvement for vChat, possibly better in-system notification, more comprehensive mobile app functionalities (so we can be a recruiter on-the-go) as well, more intuitive UI/UX for Task feature. It would be great to have introduction training for every new feature like what we used to have 2 years back.

As a seasoned leader in the recruitment industry for over a decade, my recent encounter with Vincere has been nothing short of a nightmare. Despite initially promising interactions with their sales team, the transition to becoming a customer has been marred by inefficiency and frustration at every turn. Upon becoming a customer, the customer support shifts to a Chabot, which has proven to be anything but efficient. The onboarding process has dragged on for over two months, and to my disbelief, my data still hasn't been properly integrated into their system due to persistent errors. The touted Velocity/LinkedIn integration has been a source of constant disappointment, with its performance being slow and erratic. There's no consistency; it works one day and fails the next. Attempts to seek assistance in person have been futile, as the labyrinthine corporate structure seems designed to keep customers at arm's length. Being part of the Access Group only exacerbates this issue, as communication between affiliated companies appears nonexistent. Despite raising multiple tickets detailing these grievances, the responses have been either egregiously delayed or outright ignored. Now, after enduring two months of this ordeal, I've made the decision to terminate my contract with Vincere. However, even this simple task has been needlessly complicated, requiring yet another ticket to be raised with the legal team to discuss contract termination. In conclusion, I cannot in good conscience recommend Vincere to any recruitment company. The level of incompetence and disregard for customer satisfaction exhibited throughout this experience is unparalleled. Save yourself the trouble and look elsewhere for your recruitment software needs.

Sales team were helpful at the start of process

Everything about the support and onboarding.

ve used quite a few of the big names recruitment vendors over the course of my career: Bullhorn (on two separate occasions, most recently 2015), Bond, plus in-house systems. So when it came to choosing which CRM to go with for my own business I knew that I had to make the right choice. I'm a small business, I lost sleep over choosing the right CRM. This decision is an important one and I took it seriously. What I like about Vincere: The big thing for me is ease-of-use. Too many systems are over-engineered, it's like they try to do too much. Vincere does everything they do but it seems to flow so much more organically. I like the process flow of the Vincere pipelines which help keep me focussed on what I need to do to bring in new business. The CRM pipeline is genius for me. I'm starting my business from scratch so it's critical I have an accurate heads-up display of what I need to do to bring new business in but also to get the most out of existing accounts. -One feature that I love is that I can easily flip Clients into a Candidate. I firmly believe that your Clients should ultimately become your Candidates'.and if they're not, you're doing something wrong. Vincere totally gets the Client > Recruiter > Candidate dynamic. I can easily flip a Client record into a Candidate record. You'd be surprised how many `recruitment CRMs' systems get this simple workflow so wrong. -My advice: Having the right CRM in place is absolutely vital to getting your recruitment business right. It's much more than just a database or a list of names, it becomes the heartbeat of your business operations and infrastructure. It's about giving you the ability to quickly add in notes- the names of your Clients kids, or the fact that they just got married or back from holiday- it's about making those human interactions more frictionless. Having the quick comment boxes and auto-save functionality inside Vincere makes adding in and accessing vital information so easy, totally frictionless. If you're spending time worrying about your CRM or getting frustrated with it'then you're not using the right software. Simple as that.

The big thing for me is ease-of-use. Too many systems are over-engineered, it's like they try to do too much. Vincere does everything they do but it seems to flow so much more organically. I like the process flow of the Vincere pipelines which help keep me focussed on what I need to do to bring in new business. The CRM pipeline is genius for me. I'm starting my business from scratch so it's critical I have an accurate heads-up display of what I need to do to bring new business in but also to get the most out of existing accounts. -One feature that I love is that I can easily flip Clients into a Candidate. I firmly believe that your Clients should ultimately become your Candidates'.and if they're not, you're doing something wrong. Vincere totally gets the Client > Recruiter > Candidate dynamic. I can easily flip a Client record into a Candidate record. You'd be surprised how many `recruitment CRMs' systems get this simple workflow so wrong.

I'm a new'ish user so nothing springs to mind just yet

Great platform, big improvement on the previous system we were using. Cheaper too.

We have a mid-sized business based out of the UAE and South Africa. We made the decision to move across to Vincere in May 2017, great move for us as a business. I'd say that Vincere is 30% better than Bullhorn (based on product and service levels) but, with the rate they are innovating and obviously investing in the product, the gap is widening fast. Bullhorn was expensive for what is was and the service was pretty much non-existent. The platform and the service from Vincere is head and shoulders above what we were getting with Bullhorn. They are a lot more responsive, we enjoy working with a vendor that actually seems to care. In terms of features, a few of the standout ones for us: the Indeed Search and import feature is a winner. Having access to the entire Indeed database without even leaving the system is fantastic. We are heavy LinkedIn users and like the way that Vincere works with LinkedIn. Easy to update and refresh records. The new Client portal feature also looks interesting. We were considering building a bespoke client portal but held off as it was too expensive, so the client portal that Vincere have coming next month is something we're keen to take a look at. TV dashboard: planning on using this in our office.

There are loads of dashboards in their analytics suite, more than we will ever use. We've got lost in them . I want to get our fees and placement data accurately reflected in our dashboards, something we need help with. Vincere- more how-to videos that focus specifically on dashboards would be great so please sort that out.

Finding Vincere was a breath of fresh air. In terms of modern recruitment CRM/ATS platforms, Vincere is 10 steps ahead of the competition.

We were using Bullhorn before switching to Vincere. Bullhorn was decent but it wasn’t keeping up with the latest technologies as fast as it needed to. It was starting to feel like a legacy system. By contrast, Vincere are investing massively in the latest tech and it shows. They launched 6 years ago- so it’s product which is mature enough to have a bit of depth to it, but which is also built on the latest frameworks. -For me, as a business owner I want a platform that is going to help me grow. In terms of measuring activity levels and KPIs, Vincere makes it super easy to see what is going on inside my business. Also, this is a system that my consultants love using. That’s critical. -Data Migration: I migrated records across from my previous system (Bullhorn). I’d been dreading the data migration but it turned out to be pretty painless- the Vincere data migration guys managed the whole process and the end result has been great. -Website stack: We decided to use the Vincere Instant Job Board and Candidate Portal on our new website- and saved ourselves the time and expense of developing our own job listing page. It looks great and saved us the hassle and expense of paying a web developer to design this for us. I’d highly recommend taking a look at Vincere. Since we implemented Vincere, our quarterly billing rates are up 30%. That’s, ultimately, what you want from your CRM/ATS- increased efficiency, speed and revenue. Vincere delivers on these fronts.

Nice idea, great marketing, a lot of raging reviews but definitely failed the test. It is definitely NOT what most reviews claim it to be.

They have a lot of functionality and really, really good marketing

All the functionality they have only works to a certain extent. There are certain bugs and roadblocks that they aren't able to fix - instead they keep adding useless features like Apple Watch integration. All the best features in the world are worthless if you can't actually use them due to their sloppy integration. The system is NOT fully customizable (even though they keep claiming it is!). I came from Bullhorn (going back again) and would estimate the Vincere system is customizable to an extent of 10%.

We're a 50 person agency in sydney and were using the salesforce platform before discovering vincere. Salesforce was okay, it did the job, but wasn't anything phenomenal by any means. The user interface was hard to understand and there was like a million different things all opening on the same page, it just wasn't very intuitive and caused lots of headaches for the users. An other thing was the search feature was consistently delivering inaccurate results. An example of this would be when you run a search maybe 50 or so results will appear, then when we ran the identical search 2 minutes later, 5000 results would appear, why!? We're loving using vincere so far, it feels fresh and user friendly, it's big on functions but really easy to navigate around and is actually really intuitive compared to salesforce. The search functions built into Vincere are awesome - we love the ability to search locations based on the Google geotag, this is super clever! If I'm honest at first we couldn't get the hang of the chevrons ats/crm view as it was really different to what we were used to.. but now we know how to use it properly we cannot get enough of it. Our consultants love it and it's a fantastic way to view the entire ats/crm data without running a search. We can see real time numbers and instantly see which leads etc need be actioned, it's great. Another one we love is the live list when sending candidates to our clients. This is a great little fully brandable feature.

We don't like that vincere opens lots of new tabs but i've recently been informed they're changing this to reduce the number of tabs that open as a result of customer feedback. Its a bit of a picky thing to whinge about it but I think a few people in our office will be happy to hear that it's being changed. One great thing about the guys at vincere is they do listen to customers and develop the product alongside customer requests where possible - this is really important to us as a business and it's been great so far. Looking forward to the journey ahead.

I've used lots of different legacy systems in the past and none of them compare to Vincere... not even close. We have fully immersed our business processes into the whole Vincere eco- system and it's definitely paid off. There's too many standout features to list here, but our killer favourites are: - The sophisticated analytics suite, allowing us to track our processes with over 50 dedicated dashboards - The planner is very powerful, it allows us to view my team's daily planners, oversee individual user tasks and eliminates the need for me to constantly chase them. - The candidate pipeline tracking functionality works seamlessly. - Email templates are outstanding over 80 dedicated email templates linked to system actions. - Customer support is great always give that personal touch. We really feel like a valued customer and that these guys clearly want our business to succeed and grow. In summary, the whole experience using Vincere daily has been a breeze. It's so intuitive with a fresh user interface and although functionality is advanced, the system is light and simple to use. Vincere requires little training to get set up and using the system correctly - this is a huge value add to us to be live, trained and using the system within a week. Previous systems have taken months of wasted time and resources to even get set up.

Vincere is the upstart nibbling away at Bullhorn in particular. It isn't pretentious but it is the pretender to BH's throne, for sure. The company takes care to look after its clients in a manner that its bigger rival does not whilst absolutely offering all the Enterprise-level bells and whistles for a fraction of the price.

Vincere everything a Search firm needs, irrespective of its positioning and level of sophistication. It offers all the tools needed for recruiters to source, store and leverage candidate and client data, whilst as a manager/owner, there is a veritable suite of reports to carefully monitor and manage individual and company performance.

It can take some time to adjust to its process flow (having switched from Bullhorn after a 10-year relationship, that was inevitable) and it has sooo many functions that one needs to invest some time and effort to truly understand what is packed under the bonnet.

Probably the best customer experience I have ever had. Regular releases. A great choice for recruiters that want to partner with a tech provider that gets it.

The support is sublime. People ready to answer questions and actually looping back to see if the solutions they've provided actually work. An example: with my previous system, I had a small but persistent issue with the formatting of my email signature. The logo in my email signature would never render properly- sounds like a small thing but this basically prevented me from sending out emails to Clients and Candidates from the system as I am fussy about these things. I tried repeatedly to get support from my previous system on this but was basically ignored. With Vincere, they sorted this issue out for me right away. I was beginning to think this was impossible and it’s done now – really happy with it. It will make a huge impact on my ability to do everything through the system which is brilliant.

None. I was beginning to give up hope on CRMs before Vincere, I am so relieved that I have found a CRM that I actually enjoy using. This is the first time I've every bothered writing an online review which I think speaks volumes. If you are considering a new CRM then I would highly, highly recommend them.

Love love love the LinkedIn tool, it's amazing! cannot tell you how much time it saves us as a business. There's too many features to list here but we love the various searches, calendar, talent pools, ability to mass email everyone, email templates, basically everything, we love using it. We used Zoho before discovering Vincere and to be frank it was ridicolously appalling. It got to the point that Zoho was so terrible we simply used it as a storage facility and didn't use any of the features because you have to build them all yourself which is too much setup when trying to run a business AND to make matters worse, whenever we tried to get support, the call centre was outsourced and the advisors were useless. With Vincere, it's all ready to go straight out-of-the box, it's a dream. Plus the support are brilliant, they've got an office in the UK and the team are really responsive and always willing to help. It's been brilliant so far.

The only thing I can think of is we'd like to see some more customisation on the job board but we're currently in correspondence with the support team in relation to making this possible so fingers crossed.

I like the fact there are a lot of integrations and apps that we can take advantage of- the Xero integration in particular.

We'd been using RDB Pronet for 14 years to run our temp recruitment firm. I found the interface awful- and decided it was time to upgrade to something more modern. Vincere is refreshingly easy-to-use and clear. I don't get a headache looking at it, which is how I often felt logging into our previous system! Our team of 5 consultants have all taken to Vincere really quickly and have really embraced it, which was a relief. I am personally not particularly IT literate but even I find it easy to use. Data Migration: after being on another system for so long I was really nervous about doing a migration. The migration team at Vincere were really reassuring and held my hand through the whole process. We had over 1 million email records in our old system so we took this as an opportunity to clean things up and only bring across the previous 2 years of emails. This was definitely the right choice. I would add that the training team are really helpful too. They never made me feel as if there was such a thing as a stupid question. GDPR: also great that Vincere has an eye on the GDPR compliance matters, as a UK-based agency this is important to us.

The team at Vincere is also always ready to assist and always willing to problem-solve before they say ‘No’.. A very committed and efficient team.

We were previously on Placement Partner - lots of features but not at all user friendly. It took us about 6 months to get to grips with it and learn the system to it’s full capacity. We then came to a point where we needed a system that was more intuitive, efficient and easily accessible. We were also looking for a system that could also help with branding. Vincere is like a smartphone. You don’t have to be an IT specialist to get it - the basics are there you’ll know how to use it just by playing around the system - extremely intuitive. Everything is also quicker with Vincere, this especially so with the parsing of CVs. With Placement Partner, it took 15-20 mins to create a new candidate record with full details, but with Vincere, it could achieved in 3-5 mins. We save about 10 minutes on average for each CV, and have gained an extra 35% more time. Other features we appreciate: Talent Pools - I like how easy it is to search and ‘throw’ candidates into custom groups for future use Color-coded system - the colors really helps to keep you on track and pushes you to finish the work you have Easy to track & trace info: for example, when you submit a candidate to jobs , you get a full history of where the candidates are & to which jobs they were submitted to - reduces asmin time for us significantly

No obstacles with the system so far. Vincere is still a new system to us and there are a lot more features to explore.

I'd never even heard of Vincere before, to be honest. I invested a lot of time looking at all the various options in the market, from Bullhorn to Zoho and everything in between. Once I really got under the hood of Vincere, it quickly became obvious that this is a serious platform. Yes, you can get up and running really fast. But, if you want to add in complexity and configure the platform, you have the option to do so.

We'd previously been using RDB Pronet. The problem was that none of my consultants ever used it. We are 10 consultants sitting across 2 offices in Scotland and England, but we plan on growing in the next 12 months. For me, user adoption is the #1 thing I was looking for in changing systems. So many of these platforms either focus just on perm and search or exclusively on temp/contract. I like that Vincere really does nail the temp recruitment workflow. The fact that it comes with TimeTemp for integrated timesheets and expense management is great- it's another cost-saving and it's one less integration to think about. The proximity search feature is super-visual and fast to use. Seeing all our candidates on a map view in relation to a vacancy is ideal for how we run a quick search across the database. Being able to shortlist and send directly from a map view is ideal for my consultants. I decided to redo my website at the same time as upgrade our internal systems. The Vincere open API v2 allowed the web designer to create our new website with professional job interaction, plus it comes as part of my annual plan package. The support from the Vincere team was responsive throughout.

Overall, it's a fab product with outstanding customer service and exceeds our expectations as a recruitment software.

Vincere allows us to store multiple documents for candidates which is a great way to keep everything in one place. These documents can be anything from resumes and cover letters to Passports and compliance documents. The workflows are great and we can really easily see outstanding jobs/candidates/applications in one place. These can then be filtered by teams, consultants, companies, etc.. it's very powerful to have built into the product. Customer service here is fab, we're treated like partners and always get detailed responses to our questions and help tickets. The issues/questions we have are always dealt with fast and efficiently.

To be able to find and or change job title from menu tab- I would love to be able to click on the Job and it link to the place where I can edit this. Many candidates use different job titles and I have to edit them. Auto correct on emails would be good to see. Only in subject bar on right click but not on body of email. We have a problem with our logo being too big for emails but the team are currently advising me on the best way around this.

Vincere is an excellent recruitment CRM system, linking client, recruiter and candidate data and recruiting metrics. We were looking for a platform that offers a holistic approach to enable us to place candidates into the right jobs quickly and accurately. We wanted a CRM dashboard that offers a quick overview of the pipeline activity and generates innovative reports for staffing reviews. I'm glad we found Vincere- Vincere allows us to see historical data, review past recruiting efforts and display the right metrics for our business and marketing requirements. It has succinct summary views that give us the flexibility to adapt to our ongoing needs and meet the future challenges of our business. Also, Vincere has a suite of 68 KPIs to accurately measure activity levels and align consultants to targets. It also offers business focused reports to show real time data and the speed needed for our business.

It’s easy to use and a very user-friendly system, with good user support. And the features are very helpful and well-thought through.

Engagement Hub – currently, the information that candidates fill out may not be displayed in full into the ATS / CRM when the input isn’t exactly what the system ‘registers’, but these information can be ‘accepted’ (just not displayed in candidate’s info accordingly; e.g. salary with symbols instead of pure numeric format – would be great if on registration page, the system will already trigger that as an error / map over the entire set of info / other workaround etc.). The vChat – speed is not fast enough vs Slack, and that we’ve encountered occasions where the message doesn’t go through. Would be great if vChat is can be minimized in size and maybe displayed in smaller window (good reference would be Gmail Chat) while we can read candidates’ info etc. LinkedIn Integration & idibu– Now with LinkedIn’s integration issue – I have yet to figure out how to post jobs on Vincere to LinkedIn through my idibu account (will raise this issue in a ticket separately)

We have been with Vincere for approx 5 years now and the software just gets better and better. Ines and the customer service team are exceptional having been hand to support with some complex requirements over the last year or so. The team are responsive to issues and are able to answer or resolve any queries efficiently. Ines has gone above and beyond to support our requirements and enable us to maximise the usage of the software.

There are so many functionalities within the software that make it easy to use and super efficient

Some of the additional functionalities do not work as we would have hoped

I like that we can search our candidates profile by the Keyword that are written on their CV (world or pdf file). We're a big agency with over 300 consultants so there's a lot of candidates in the database meaning the search is an essential part of my day to day and it's great, makes things more efficient.

I would love to see more clean and updated data on Vincere. I have seen so many duplicated accounts which may be written with slightly different spelling, but they are the same account. That confused me a lot. When everyone can create new account by themselves. This creates duplicate junk on the system. When move candidate stage from “sent” to “1st interview”. I expect this automatically pop-up on my outlook calendar and remind me but it’s apparently not. I think I already linked my email with Vincere. But sometime it does.

The LinkedIn integration feature is really helpful when searching for candidates and new leads especially from LinkedIn. With constant updates, I'm very happy to see that they removed the onboarding stage as it didn't make sense to me. Keeping track of KPI is well set up and easy to use as all the information is stored in one place. The ability to create and save email template is also very helpful when sending out mass emails.

When I open a new tab on the browser it doesn't display where I'm at in Vincere, so I tend not to know how to back track to the original tab I was on. Would like to be able to add comments about a candidates without the extra steps.

So far we have no problem with Vincere, it's pretty idiot proof I would say.

Been using Vincere for 2 years and I must say, I like Vincere for its simplicity. Our old system before was DM Recruit, which we found was very difficult to use especially downloading resumes and attachments. Unlike Vincere, with their action button, I can just click and do my work from there, very clear and easy to use. They also have a great tracking system which helps you organize your database for both contacts and candidates.

I like to see the search be little less text sensitive when I conduct my searches for candidates. Also improving email sync, especially Outlook.

I would recommend Vincere to any size of recruitment business. Having worked all over the world in both large global and boutique search consultancies, it is without doubt the best Candidate management system I have ever used.

This product has obviously been designed with significant input of people who have extensive experience in the recruitment industry. The functionality is extremely easy to use and saves significant time even to somebody who is not technically adept. The reporting functions are outstanding and produce reports that are extremely useful for the management of junior consultants in a very timely fashion.

There is a lot of information at the fingertips and it takes some time working through the set up to fit your purpose. However that is only a slight issue and will depend on individuals.

I really love the search built into Vincere. You can search broadly or very specifically e.g. you can search within resumes, tags, last contacted, pending, literally you can search everything and it brings back the results immediately - and more importantly the results are accurate. The search also allows you to search externally on job boards and linkedin making sourcing new candidates as easy as the click of a button. I don't really use the system for much more than search, email parsing and creating talent pools but this all works great for me and frees up lots of my time. Talent pools are great! A simple idea but really effective from day to day. Creating candidates directly from an email is nifty too.

The product is very big and i've not even explored half of it yet so no cons right now. The things I use vincere for, it's great and meeting my needs definitely and saving me lots of time which is always a good thing.