The company that hires me asks me to pass checks with Zink.

The company that hires me asks me to pass checks with Zink. It was an easy and good experience

The criminal check description is not clear. For example, I am Ukrainian and live now in the UK. What check should I pass - Ukraine or UK? What documents should I load, etc?Also, this check takes a long time and you can not see any progress on it.

Overall, Zinc has helped our compliance and also saved us a lot of time in chasing for references for candidates. [sensitive content hidden] our account manager is very hands on and helpful.

Zinc's customer support is always helpful and efficient and have access to the knowledge and skills to resolve my question from their chat feature. The results provided from the checks are clear and easy to understand

Sometimes there are checks pending and it's not always clear if an action is needed on my side as admin or on the side of the candidate. To resolve this, a quick chat with the support team clarifies this and sends a nudge to whoever it is pending for.It would be good for this to be clear on the check page.The tool used to be very notification heavy, but I know this has now been fixed

Very good

Ease of use. Can pick up and use when ever required. Can edit and redo if necessary.

When I cancelled something it stopped the who system

Overall brilliant. Easy to do, even if you have checks that you don't usually require, such as regulatory roles, you can just create a package online and they invoice you for what you need. Their customer support is quick, easy and sort out any issues you have straight away. Strongly recommend.

We previously did our references and DBS checks in house. Adding Zinc into to our ATS for automation has been a game changer. As a small team, it has saved us so much time!

The only one tiny thing is to put in a template email for referencing for regulatory roles, and explain why you need to ask the extra questions. Might also be good to have template questions from FCA forms

Fabolous experience with Zinc, i never thought background checks will take minutes for verifying the contacts, and another important aspect is its connecting with the reference directly within minutes and taking their valuable inputs, and providing the acknowledgement for the same to the user, which makes this Zinc as global leader!

Is its self explanatory feature which makes the whole process much easy, steps taken in building its GUI and API are useful.

Improve the resolution of CS timing, as it takes a little time to get in touch with CS team.

As a user, it served it's purpose well.

Using zinc was pretty good. It UI designs are very pleasing to the sees and it's easy to use. I was able to get things done quite fast without much struggle.

User navigations are not well intuitive causing one to search longer for obvious features. The upload feature for the chat wasn't working, thus I couldn't upload a screenshot while talking to the operator.

Zinc platform is very easy to use. It provides automation and transparency which is something I've not seen done this well before.

There seem to be some glitches in the system, e.g. once a name of the company is assigned to an email address, it can't be changed by the user. However, the customer support is able to resolve it very quickly.

I'm saving at least 2 hours a week through Zinc.

Quick set-up, fast turnaround of references, on-hand chat assistance.

Not yet encountered noteworthy issues. Perhaps the option to view/hide detailed information on cases, rather than option minimise/maximise entire review section?

Customer service . Quick response from support specialist

User friendly . There need to be some video demonstration to explain every steps

 I really think you have a superpower around

Everything is good. The hassle-free experience seamless experience with zinc.

Nothing. It was a wonderful experience with zinc

Easy to use, very responsive and helpful customer service that are always ready to help. Easy to keep track of the who, what and when of the different checks that we request.

Sometimes the criminal checks can take too long, occasionally it is quicker/needed to go directly to GOV for the criminal check if the criminal check is urgent, however that is more expensive. The disclosure Scotland Application Form process is a bit inconvenient as it seems to have changed to a more long winded way of doing it. Invoices can sometimes be a bit difficult to understand where the purchases came from but customer service can find out for us quickly.

Extremely easy and intuitive to set up and use, great customer support. Improves administration of onboarding and new joiner experience.

Customisation of reference requests to give different questions dependent on the type of referee (and remove the four mandatory questions for some).

I am requesting criminal and right to work checks. It helps me a lot in my daily routine, as I have more time for other things.

Its super easy to use and to request checks, you can find the results very quickly and easily.

I do not find anything that should be improved, it works perfectly fine.

Easy to use, constant availability of Customer Support Team

Criminal Check processes are (partially) misaligned with Internal Policies

The Overall experience was very nice with Zinc

It is simple to use abs gets a very quick and prompt update

Reference emails sent are blocked by the firewall. Need to clear the security checks

It’s always easy for users. You can navigate and it can be used on any device.

Honestly nothing, I have no issues with it.

It was very Nice

Their is no such things. All was fine I like everuthing in the Zinc app

I t was vey nice. The background check was above the call very helpful customer

being able to conduct an interview over the computer rather than in person

kept kicking me off/ saying there were errors, but it all went through in the end

I'm satisfied

It's easier to use and well programmed with

It is easier to use and well programmed to use ...

Customer Support is quick and helpful, the live chat function is amazing

More clarity on what is in the package would have been great.

Zinc was straight forward and clear. Customer support responded very quickly and helped with all my queries

Customer support and ease of use. I was able to get through the checklist smoothly.Knew what was required of me

Nothing. The product was easy to use as a first time user

Reusable references are great, all checks are super easy!

Education check wouldn’t allow me to choose an exact date (DD/MM/YY), just month and year, and then it shows as a discrepancy when institution confirms the details.

Easy to use and quick to deliver.

I used Zinc for a background check in a recent role change. I made a mistake initially but got in touch with the team who corrected it for me quickly, with great customer service. The results came back very fast, and it was sorted within 48 hours! A great service.

Nothing that I can think of so far. All positive.

It makes life easier and the integrations are key to that

The integration with Workable and how easy the platform is to use

none at this point, everything comes through quickly and it covers everything we need

It was awesome

Very smooth to use and submissionUser interface is good

It has not the finish page where it can show you have submitted thank you . You can close now etc, i was wondering if I completed