The implementation was a little bit clunky for us. So I know they're working hard to make sure that that's super smooth. But to be honest most payroll implementations with all the other apps out there are a little bit clunky so it's not something that's going to really change. Something that's missing from most of the payroll apps out there right now is that holiday pay love; for B.C. we don't do it the same way as the rest of the country. So in order for us to do our stat holiday pay calculations correctly in this province, we need to be able to input the hours on a daily basis and none of the apps are supporting us with that at the moment.

So the amazing feature for this app is that it is a trifecta of an HR app, a benefits app, and a payroll app all in one. So it is not only just a payroll app but it's also a place for you to store your HR employee files and as well they have some benefits pieces in there as well. They do offer benefits programs too so it's all nicely organized in one place for you. Some more of the top features; it’s super easy to run the payroll if you’ve used a payroll app before, it's pretty similar. It’s really easy to use and there's an employee portal as well which makes it really easy, you don't have to print off or email pay stubs. The employees can go there and grab the information when they need to. They can also go in and change their information too which is pretty awesome. So they can update their address and other contact information. It does direct deposit, so again, they put in their banking information, the manager doesn't need to see it, no need to collect any forms of their banking information on it. They go in there, they get that set up and if they need to change it, they do that on their own. So it gives the employees the power to control their information. As well, on the H.R. piece, you can store contracts, policies, any kind of documents that you would want somebody to sign off on, and there's an e-signature capability in there so they can sign off on it.

the H.R. component of the app is cool but it's pretty basic at the moment. So you upload a document and then you can get the signature, you can see if people signed off on it. I think I'd love to see them move into adding more of an LMS (learning management system) piece within that too, so that you could do your employee onboarding or training through there. Maybe have some checklists, content videos, tax, what have you, and for the employees actually go through their onboarding through the app and be able to track where they're at and which programs they've completed and not completed.

Integration of Payroll with QuickBooks simplified my accounting process and also helped me with the onboarding of users. The customer support is quick and simple.

The software is easy to set up as well as a very simple user interface. Employee onboarding is very easy and also allows to do off-cycle payroll. It integrates very well with the accounting software. The filing of ROEs and year-end documents is very simple and straightforward.

Setting up WorkSafeNB payments in New Brunswick was slightly cumbersome and had to contact the support team to complete it. Sometimes the integration with QuickBooks gets disconnected and have to be reconnected again. It would be great if there could be an auto-export of the payroll entries to the accounting software.

There for you when you really need them, good software, sometimes problems meeting deadlines or attending to small issues.

Software with extended in-person support is very nice.

Expensive, hard to get support at times unless it's very urgent.

Great customer service, ans quick response time, making this company overall better than the rest

The difficulty with filing tax information

T4s are easy to edit and then upload through knitROEs are simple to completeReports for almost everything

ROEs have manually aspect even though it could notEmployees have issues with tax forms and would prefer to enter in $$ amount then the range