All Upsiide Reviews
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Anonymous
1 employee
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2021
Efficient way to get grass-roots feedback
Upsiide makes it easy to get quick feedback on marketing and design concepts! It has an simple and intuitive interface.
CONSProbably not the most "scientific" results, but still gets you in the ballpark.
Hayden
Market Research, 201-500 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2021
The "Tinder" of Concept Testing
Overall it's great! When we first started using Upsiide we had a ton of support ([SENSITIVE CONTENT] was amazing). The platform is easy to use and effective. Internally we call Upsiide "Tinder for Concept Testing" because it does a great job making concept testing an enjoyable experience for the participants and the researcher.
PROSThe most important aspect of Upsiide is its accessibility and usability. The platform has a simple interface that anyone can pick up and use. It's also very easy to program surveys in non-english speaking countries.
CONSWe had some serious trouble on a project where we leveraged Upsiides panel. The IR was lower than anticipated and our survey fielding was halted. We were told that the recruitment wasn't feasible which put us in a very difficult position. We would have much preferred a partner-like experience, where we could troubleshoot potential solutions together. I also noticed a change in the level of support we receive. When we started using Upsiide they offered a high level of personalized support, but recently they've pushed us to use their support system instead, which makes Upsiide feel more like a digital tool than a vendor relationship.
Vendor Response
Thanks for the review, Hayden! We think Upsiide's easy to use and incredibly intuitive interface is something that sets us apart from our competition, so it's great to see that you feel the same way. Client support is a big point of pride for us as well, so we're disappointed to hear that you have not been receiving the same level of care and assistance. We appreciate your feedback and will use this to better our team.
Replied August 2021
Anonymous
10,000+ employees
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2021
Worth the Try
Easy to use and navigate, user-friendly.
CONSDoesn’t allow complex questions like skipping
Sarah
Banking, 10,000+ employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Perfect tool for idea/attribute screening
We use Upsiide when we have too many ideas and little direction on how to narrow them down. This has proven to be a successful tool, whether it be for testing names, marketing taglines or RTBS, product features, incentives, etc. Our stakeholders find the outputs extremely easy to understand, but also very powerful in how actionable they are.
PROSHow easy it is for the respondents, and for our stakeholders to understand and action the results.
CONSNothing! I like all of the features of upsiide and the outputs.
Vendor Response
Hi Sarah, this review made our day - thank you for taking the time to review your experience with Upsiide! We are really happy to see you are getting as much value from the platform as you are! Wishing you continued success. The Upsiide Team
Replied August 2021
Marin
Food & Beverages, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2021
Agile way to push for consumer centricity
Great way to have consumer feedbacks in a few hours in order to guide innovation throughout the process
CONSThe analysis could be seen as a bit simplistic. It's a good tool to have the big picture but then need for more diagnostic to understand the reason why
Reason for choosing Upsiide
Relationship with the team, easiness to set up, easiness to look at results for non-researchers, price
Keeshan
Food & Beverages, 201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Tinder for Market Research!
User-centric so we get better data to help make important business decisions. Competitively priced and can be scaled up or down in complexity based on needs. Quick to implement and get results... doesn't take a month or so of planning.
PROSVery user-centric; ensures reliable data through engaging participants like human beings! Making it super easy and entertaining rather than the typical 5-point Likert scale surveys that no one in their right mind would do accurately.
CONSNo cons; need more platforms like this. 95% of market research platforms are sterile and dry - this is the other 5%.
Reasons for switching to Upsiide
It was clearly better with a similar cost.
Greg
Consumer Goods, 2-10 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Excellent for research
Using Upsiide helped us prioritize our product development efforts, without having to go through the cost and effort of making prototypes.
PROSComprehensive and powerful. Usage of Upsiide was extremely helpful in our decision-making process regarding product innovation and messaging.
CONSZero complaints. Overall my experience was positive.
Agata
Consumer Goods, 10,000+ employees
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2021
good tool
we were setting an optimal portfolio and we researched innovation concepts. Both gave a good and insightful results
PROSfast easy to use and understand delivers credible results
CONSexpensive lack of possibility to reuse the already used data - e.g. kick off research with same benchmark but new innovations costs the same as a new research. does not work great on mobile. takes a lot of time to get the results translated into a presentation
Annegien
Consumer Goods, 10,000+ employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Love using Upsiide
use it to assess the screen appeal of different innovation ideas, or different claims
PROSLove how intuitive this is for the respondent. Easy to use as well as quick turn around.
CONSThe 2 metrics of interest and trade off are a bit hard to explain to business partners
Livia
Retail, 51-200 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Great software supporting our business decisions
Great experience overall
PROSEasy to use software including all features we needed
CONSIntegration with other apps was not possible
Ratapol
Consumer Goods, 201-500 employees
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Feedback on Upsiide
Easy to use. Cost effective. Fast turnaround. Results available right away. And, our client contact person [SENSITIVE CONTENT] has been very helpful to us.
CONSWe wish that we can download full report instead of individual pieces of results
Reason for choosing Upsiide
We are trying both
Reasons for switching to Upsiide
Try new agility platform
Kathryn
Food & Beverages, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2021
Overall good experience
Posiitive
PROSThe overall product has improved over time...much better than when it was first launched. They have obviously listened to customer feedback and have evolved.
CONSTurf tool to complicated to use so avoid using it
Emily
Consumer Goods, 11-50 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed August 2021
Great tool for product market research
Such a clear way to get product ideas in front of customers and gage level of interest and viability. Would love to continue using Upsiide for this purpose.
PROSSuper fun and intuitive for customers to use, which resulted in a high completion rate, and very useful data.
CONSI wasn't responsible for the build or integration so not sure how difficult that aspect might be.
Katie
Food & Beverages, 2-10 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Great product, very helpful for market research!
Platform is very user friendly and provides great insight!
CONSThe software served its purpose and we didn't find any limitations when using it.
ken
Marketing and Advertising, 2-10 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2021
ken
good
PROSgood targeting and inexpensive. able to find a critical mass of targets easily.
CONSsome instructions not easy to understand