All Buyapowa Reviews
1-25 of 50 Reviews
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Lauren
Insurance, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Advocate and referral marketing at it's best
Buyapowa has it all - a super product, coupled with a brilliant client support team that make it their business to understand our business, thus implementing bespoke solutions to business requirements despite market challenges. Nothing is too much trouble when we work with the technical team. Easy, innovative and intuitive platform to use - and one to watch for the future. Amplifying our ability to grow a thriving advocate marketing channel for our members.
CONSWe're transitioning over to V2 of the platform soon, which will unlock new capabilities in content management, optimised user experience and reporting.
Reason for choosing Buyapowa
Optimal customer experience and superior ability to track and report performance
Kathryn
Insurance, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2023
Fantastic Training and Support
The Buyapowa team is incredibly supportive and I can easily say it was the best software training I have attended.
PROSThe ability to offer different types of rewards. The potential for automation.
CONSWe are unable to use the features to their full potential due to some referral program parameters set by our industry. The content management is also less hands-on than programs I have used in the past.
Reasons for switching to Buyapowa
Looking for more automation and support to develop features.
Vendor Response
Thanks for the feedback Kathryn, we will make sure your Client Success manager is aware of your comments.
Replied March 2023
Elena
Utilities, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed March 2023
competitive product but with options to improve the tool
Easy integrationAgile rewards managementGood customer supportCompetitive price
CONSThe reporting has little information of value (graphs, evolution, comparisons) The management customers claims is difficult ( platform information about rewards&clients is not usful) and changes of the content of the campaign is not very agile The rewards payment method (Paypal) does not meet our needs (Hayoperwallet)
Reason for choosing Buyapowa
Competitive priceRewards managementsEasy integrationExcelent Client Atention
Vendor Response
Hi Elena thanks for your feedback. It's important for us to learn how we can improve, so we've made sure your Client Success manager is aware of what you wrote above.
Replied March 2023
Juanita
Oil & Energy, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Excellent product and service
Very good!
PROSIn general, de whole process with Buyapowa has been very easy and friendly. They are very organized and give all the support we need. They are constantly trying to find new ways of helping us improve the program.
CONSMore costumizable exports. They have their own reports, but maybe a more "costumizable" report woudl be nice to have.
Reason for choosing Buyapowa
They had a fixed price and no charge of a % per sale.
Vendor Response
Thanks for the feedback Juanita, we have passed your comments about more customizable reports to your Client Success manager.
Replied March 2023
Abbie
Financial Services, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Referral marketing made easy
Buyapowa has been great to work with. Together, we continuously review the performance of the Refer a Friend scheme and plan new ways to enhance the programme.
PROSSimple software makes it easy for us to gain customer referrals and measure performance.
CONSThe platform would benefit from more flexibility and customisation.
Will
Telecommunications, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Introducing incentives and referrals using Buyapowa
Overall my experience with Buyapowa is very positive, after almost a year we are still finding new ways to push the platform and get the most out of the service. Each step of the way is supported by a great team. Very impressed.
PROSFrom the beginning the account team at Buyapowa were fantastic at helping us integrate the system into our current processes. We have used the system as initially intended, but have also adapted the journey slightly to provide incentives for our users. Buyapowa have been very supportive and creative in this process. My favourite aspects of the software itself are its tracking facilities and its templates.
CONSThe implementation of the platform into our processes at first can be overwhelming in its setup, however this is why Buyapowa have such a strong customer team.
Vendor Response
Thanks for the comments Will, we've shared with the Client Success team and your Client Success manager.
Replied March 2023
Kate
Banking, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Excellent member referral platform
Overall, we have been satisfied with our experience with Buyapowa.
PROSSimple to understand platform with good engagement options, tracking and analytics. Supportive staff, helpful through rollout and day-to-day management.
CONSWe had a couple of small bumps in transitioning between campaigns, but they were quickly rectified.
Reasons for switching to Buyapowa
Buyapowa purchased Rewardstream. In the transition, we feel we were able to maximize efficiencies with the productivity of our Referral program, including enhancing our member experience with the campaign itself, payouts, etc.
Amanda
Telecommunications, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2016
An Empowering Partner
RewardStream has empowered our team to acquire new customers through incenting and rewarding our loyal ones. Their website is clear and intuitive, allowing customers to easily navigate their account and make referrals through various mediums. RewardStream offers an array of customer communication tools which engage members at every point in the process ensuring they complete the actions required for membership, ultimately leading to new acquisitions and increased revenue for your business. Access to member behavior and reporting metrics is provided through their self-service portal, giving you the metrics and resources needed to manage your program and view progress daily. They are excellent partners, quick to provide fresh insight to concepts and ideas bringing their extensive knowledge and experience to make your program successful. The team has gone above and beyond in responding to our requests as they arise. RewardStream offers a great product and tremendous service to its clients.
Ryan
Financial Services, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
Excellent Company
It is still early days to recognise what benefits this will bring to Vitality but with the projections we have calculated, this programme is going to be a huge win for us.
PROSThe software is really easy to use and was very flexible to some of our demands. Our ambition is one click share and the platform has allowed us to do this in some of our referral incentives.
CONSI think that there can be a few restrictions on the design front, which at times has frustrated our UI team.
Reason for choosing Buyapowa
We thought that Buyapowa had the best platform for online integration
Reasons for switching to Buyapowa
We thought that Buyapowa had a lot more to offer for us as we were trying to make this journey digital and as automated as possible.
Jean
Banking, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2016
Relationship Marketing Specialist
The platform is easy to use the team at RewardStream are very open to suggestions and feedback on how they can make it better for us and our members. The team are responsive and very easy to deal with.
PROSThe ease of use for our members. The process is very user friendly which is great for our members.
CONSThere is little to dislike. The team works hard to stay up with trends and to update the platform when suitable.
Alex
Telecommunications, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Making referrals possible!
Overall, Buyapowa allows us to enable a referral program for multiple types of customers at our organization. They seamlessly manage the leads and the reward distribution, creating more efficiency for the program and less of a strain on our resources.
PROSWhat I like most about Buyapowa is the easy-to-use portal that allows visibility into the number of signups, shares and referrals. Generating reporting from this platform is also simple to use! The Buyapowa platform also allows visibility for our referral customers to see how successful they have been and when they can expect their reward. Additionally, my experience with our Client Success Manager has been excellent. [sensitive content hidden] is attentive, responsive and dedicated to the customer experience. He ensures that our problems are solved quickly and ensures that our program is running to expected levels.
CONSWhat I like least about Buyapowa is the marketing campaign (email) template - it is not very flexible so it doesn't allow for adjustments to make it feel more on brand. Additionally, we use the email journey to market to our customers but there is no user-friendly way to look at the email metrics and see where customers are falling out of the lead funnel. Having this information would be helpful for users and allow us to make impactful changes to our campaigns.
Vendor Response
Thanks for the feedback Alex, we have shared your comments with your Client Success manager.
Replied March 2023
Nicolas
Renewables & Environment, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed April 2023
A good experience with Buyapowa
The Buyapowa solution allows a daily management and follow-up of the sponsorship program. It also offers many projects to develop and grow our program. The operational teams are available, flexible and always motivated in our new challenges.
PROSThe Buyapowa solution is easy to use and allows you to manage all your company's sponsorships with the possibility to add or delete some referrals for example. It is also possible to monitor the program's statistics on a daily basis. Moreover, there are several marketing functionnalities existing to develop the program and to to improve the results.
CONSWhile using Buyapowa solution, we also faced some difficulties. There is no test environment at Buyapowa. Therefore, all the modifications requested to the teams, whether it is about the writing of emails or the graphic modification of some pages, are directly done in production. If errors appear, they are directly visible to the customers.Another element is the integration in our IS which requires a lot of development and which can limit the implementation of new marketing actions.
Sj
Telecommunications, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Referral Programme Review
Overall my experience has been positive and offers us a robust solution to deliver referral programme. Partnership has been in place for over a year and still finding new ways to maximise the platform and service. Good team set up and Client Success Manager pulls in other Buyapowa team members with specific expertise when needed to discuss content, technical or other ideas.
PROSEasy to use portal that allows visibility into the number of signups, referrals and more. Generating reports from the platform is made simple and easy to review top level data. Client Success Manager is great to work with, engaged in any new developments and dedicated to the customer experience. Simple integration and management of new rewards.
CONSMy only challenge is the system's inflexibility to deliver new campaign email templates or ad hoc campaign capability, which would be an added bonus as the reporting offers actionable insights and interesting trends.
Beatriz
Renewables & Environment, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2022
Práctico y fácil
Se han hecho muchos cambios desde que empezamos a trabajar con sus servicios y han ido mejorandolos poco a poco.
PROSEs muy fácil de usar, gracias al Project Manager asignado se han podido hacer mejoras para que a nivel interno se puedan agilizar procesos con el CRM de la empresa.
CONSLos últimos dos años han mejorado mucho el software, han añadido idiomas, mejorado la plataforma... Pero si que se echa en falta poder hacer las plantillas de la landingpage editables y poder customizarla como el cliente quiere.
Daisy
Telecommunications, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Buena herramienta para crecer
Muy positiva, ya que hemos trabajado con otra plataforma y en comparativa precio gestión calidad profesional excelente
PROSLa facilidad de gestión y su apoyo y seguimiento en el proceso de arranque y del día a día
CONSMás opciones de generar referidos, por ejemplo con SMS
Reason for choosing Buyapowa
Interés comercial por parte de Buyapowa y referencia de Adamo
Reasons for switching to Buyapowa
Coste
César
Telecommunications, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2023
We have improved
Overall, we have improved. As we have been able to make adjustments to adapt it to our business model, its use has improved a lot.
PROSPlatform easy to learn and manage by the sales team.The downloadable reports are correct and useful.The excellent personalized attention of the account manager [sensitive content hidden] . The best support we have had to make the most of its use.
Reason for choosing Buyapowa
Because it allows us to have control and access to our clients' data. Other platforms do not allow this and this is critical for us.
Vendor Response
Thanks for your feedback César.
Replied March 2023
Daniel
Telecommunications, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2019
Referral Marketing
Superb. Team excellent and the set up process couldn't have been smoother
PROSThe flexibility, we utilise the referral platform in several different ways, driving customer traffic through our online channels. Resulting in lower acquisition costs for us, smoother customer journeys and value for the customer via the vouchers.
CONSTo honest there isn't anything not to like. The software is easy to navigate, the team are excellent. If I was being picky it would be that Buyapowa do not offer customer facing support, but equally we don't pay for this, and neither would we want to.
Bayley
Telecommunications, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed May 2023
Buyapower Review - Telecoms
It has been really good; but could do with more insight on our campaigns to help drive improvements
PROSThe user-friendliness of the platform is great for our customers along with it looking really slick
CONSthe usability of the platform to track referrals could use some updating, along with more insight and customisation
Justin
Telecommunications, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Buyapowa Review
Overall positive, however I have not used any other company for these purposes so AI can not compare my experience
PROSI love the representative that I work with - he is quick to respond, detailed, and friendly
CONSThe results excel sheets that can be exported are not always perfectly accurate
Beth
Telecommunications, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Great piece of software and customer service
Our overall experience with Buyapowa is overwhelming positive - [SENSITIVE CONTENT HIDDEN] continually impresses and solves problems efficiently.
PROSThe dashboard gives clear breakdowns of each part of my customer's journey and how many customers reach each part - this is essential for our reporting and planning. The APIs Buyapowa helped us implement streamlined and vastly improved the customer experience.
CONSImplementation of back-end APIs are difficult in a large corporation.
Toni
Retail, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Great referral partner!
Overall I really enjoy working with Buyapowa and we have seen positive results through our program since we launched in the past 12 months.
PROSThe team at Buyapowa have been fantastic, they have worked with us in implementing, launching and managing our referral campaigns. They are always on hand with insights, optimizations and suggestions on how we can improve our campaigns for our customers and the business
CONSIt would be great if the platform could be a little more self serve, for example, allowing us to upload referrer and friend coupons ourselves
Thomas
Consumer Services, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Good referral management tool
Easy to implementAgile rewards managementGreat customer support
CONSFew reports availableNot great analytics toolThe platform would benefit from more flexibility and customization
Callum
Telecommunications, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
Intuitive streamlined referrals
The site is great, really easy to use and the support from the team is also great. The only problem we're having is that we are not seeing the sales through the referral programme that we were expecting to see which requires more investigation.
PROSThe site is very professional and intuitive to use, the support we get from the team is consistent, fast and friendly.
CONSThe analytics tool could be more flexible, the reporting we get isn't as detailed as we would like
joyce
Consumer Services, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
Vodafone broadband
Vodafone broadband have had a fantastic experience with buyapowa. The ease working with the buyapowa team has been remarkable. we have been given complete flexibility and the space the trial and test new prepositions with a very supportive and champion led approach.
PROS- Ease of use and flexibility in pulling data. - Ease of access for our customer agents, feedback is that the tool is simple to use and navigate - Insight availability. we are able to obtain most metrics required, this allows us to have an optimized robust view of performance at any time.
CONS- limited view in breaking down the data. It would be good to get a lower level view of customer activity.
Giuliana
Financial Services, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2019
Very Good Referral a Program Partner
The vendor offers a good product, easy platform and an excellent service to its clients.
PROSThe platform is easy to implement The team is responsive and easy to deal with Reporting metrics is provided through their self-service portal Competitive prices
CONSThere are some limitations in terms of design