All IntelliShift Reviews
1-25 of 82 Reviews
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Justin
Construction, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Great Interface, Even Better Service
We are able to see the current status of our entire fleet and also use the software for maintenance tracking.
PROSBy far, the greatest part of IntelliShift is the customer service that we have received. The few times we have needed support, they are always willing to help and follow through. IntelliShift also interfaces with our ERP Software, Sampro Enterprise.
CONSThe only negative is that it took a little while to find the right GPS unit for us. Although it took some time, IntelliShift persisted until we were up and going.
Reason for choosing IntelliShift
The interface with our ERP was what pushed us over to IntelliShift
Reasons for switching to IntelliShift
The customer service was nonexistent with our old provider and the units would quit working after a few months.
Vendor Response
Hi Justin, We are thrilled to hear you are enjoying IntelliShift! The success of our customers is at the heart of what we do - we greatly appreciate the feedback.
Replied May 2021
Ralph
Government Administration, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Silent Passenger
Know where the employees and vehicles are most of the time
CONSWish it would work in all areas for us. No service in all areas
Reason for choosing IntelliShift
Best Deal
Vendor Response
Thank you for leaving a review, Ralph! We appreciate your positive feedback and hope you continue to see success with Silent Passenger.
Replied July 2019
Denise
Food & Beverages, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2018
Great tool to track a fleet of vehicles. Customer Service is wonderful!
Ease of tracking and viewing multiple vehicles. Able to see branches/teams without issue. Good software.
PROSHow easy it is to create and update driver/vehicle information. Also how easy it is to search, find, and follow all the vehicles in out fleet.
CONSVery limited space for notes. No place for admin to save notes for driver(s). Also, Silent Passenger does not save information properly. It can take 3 to 4 times to update a driver's information (ie: Branch). Under Vehicle Administrator, saving or cut and pasting information from the notes field is not easily done. High risk of losing older notes do to size of area (too small).
Vendor Response
Thank you for your feedback, Denise. At VTS we pride ourselves on making our customers our #1 priority. I will pass along your feedback to the correct department. Thank you for choosing us as your fleet management provider, we look forward to providing you with outstanding service in the years to come!
Replied May 2018
Alex
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Great Product at Great Cost
One of our vehicles was stolen and thanks to Silent Passenger we were able to pin point its location and call the police. We were able to give them a print out of the vehicle drive history and that was helpful to their investigation. They retrieved the vehicle within a few hours of our call. Great Product
PROSThe product is easy to use and offers a lot of features that make it easy to increase productivity.
CONSThe refresh time is a little slow and the mobile app version in not as efficient as needed.
Vendor Response
Thank you for your positive review, Alex! We are thrilled to hear that Silent Passenger has helped your business improve productivity. We look forward to continuing to provide fleet management support for your business!
Replied October 2018
Brian
Hospital & Health Care, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
VTS staff are very responsive
We have operational and financial benefits form the use of this software . We are able to service the NY, NJ, PA and CT service area with faster service and less people.
PROSI like the fact that the data is stored for over 1 year. This makes our Risk Management department confident in our ability to respond to issues.
CONSOccasionally we issues using Microsoft internet explorer, which is our companies preferred browser. We know that VTS's preferred browser is Chrome.
Vendor Response
Thank you for the review, Brian! VTS is happy to have you as a customer. Hopefully you continue to see operational and financial benefits. We look forward to providing you with excellent support in the years to come!
Replied May 2018
Nicolas
Logistics and Supply Chain, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed May 2021
Great product but challenging to communicate on the fly.
The platform itself works great. My challenge is the constant change of account reps and their lack of knowledge about my business and their lack understanding of the products intellishift has to offer.
PROSThe overall functionality is great it meets our needs.
CONSThere seems to be a revolving door with account reps assigned to my account.
Reason for choosing IntelliShift
Intellishifts open to any new ideas or upgrades.
Reasons for switching to IntelliShift
Intellishifts open to any new ideas or upgrades.
Vendor Response
Hi Nicolas, Thank you for your feedback. We are happy to hear you are satisfied with our product and its functionality.
Replied May 2021
John
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed December 2018
Our Silent Passenger review
Its ok. There are additional options that are needed like cameras to view in the truck cab and out onto the road. The ability to communicate with your driver through your system that is integrated in our truck.
PROSThe pros about your product are the obvious. Tracking my vehicles and the maintenance log reminder for oil changes.
CONSThe tech support department is uneducated on the tracking product and never has a proper answer.
Vendor Response
Thank you for your review, John. We appreciate your feedback and will share it with our team. We are glad to hear that you enjoy the tracking and maintenance features!
Replied December 2018
Amanda
Transportation/Trucking/Railroad, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed September 2019
Wonderful
The system is very helpful with finding the trucks and seeing their path of travel
PROSthe system is easy to use and navigate. The reports are easy to run and read. the system updates frequently.
CONSThe GPS system sometimes takes too long to update and bring the site to live time, which makes it hard to follow trucks.
Vendor Response
Thank you for your review! Client support and enterprise technology are our top mission.We appreciate your feedback and glad to see our platform is adding value to your operational needs.. We look forward to continuing to work together and support your business needs.
Replied September 2019
Ray
Renewables & Environment, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2018
Professional grade
Improved control over drivers hours and fuel efficiency making sure all of them are in compliance with speed limit regulations allowing us to run a smooth operation at our transfer station
PROSAccurate location and easy to use mobile app, most of the time I’m not near a computer so it became very handy to use it on my phone everywhere I go, liked the improvements they did and the way it looks now(better than the old app)
CONSNeed more frequent location Updates, takes quite some time to update the actual location (about 5 min)
Vendor Response
Thank you for your review, Ray! We appreciate your feedback and are happy to hear that you are seeing success with Silent Passenger. We look forward to continuing to support your business in the future!
Replied October 2018
steve
Facilities Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2018
Silent Passenger ease of use.
Very good program helps to keep our costs down when we dispatch due to being able to figure out who is the closest tech to the next job.
PROSThe ease of use, it is easy to locate my fleet and track their location, speed, stops and ignition starts.
CONSNeed to have to less breaks in service, trucks will disapear in certain areas for periods of time.
Vendor Response
Thank you for your review, Steve! We are glad to hear that you are enjoying Silent Passenger and appreciate your feedback. We look forward to continuing to support you in the future!
Replied October 2018
Daria
Security and Investigations, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Silent Passenger review
I've worked with other tracking software before but I've never had access to so many different reports and the live customer service has made my job that much more pleasant. Keep up the great work.
PROSI never have an issue with contacting anyone from Rapid. When they answer which is usually right away, they are extremely helpful and always go above and beyond.
CONSSometimes the website takes a while to load, that could be the server too but it is extremely helpful
Vendor Response
Thank you for your review, Daria! We appreciate your feedback and are happy to hear that you have seen success with Silent Passenger. We look forward to continuing to support your business in the future!
Replied October 2018
Val J.
Building Materials, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed May 2021
Intellishift daily use
I like the product alot
PROSThe feature I use most is the stops with options,It helps with routing the truck if I have to switch things up on the fly
CONSFinding an address feature should me almost a feature by its self.Some of the features are just not usefull
Vendor Response
Hi Val, Thank you for this valuable feedback. We are thrilled to hear you are enjoying IntelliShift!
Replied May 2021
Tina
Environmental Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2021
TinaD
knowing where vehicles are at all times. Dispatching made easy
CONSSometimes, there is a delay in signal. No other issues I can think of
Vendor Response
Hi Tina, Thank you for your feedback! Here at IntelliShift, the success of our customers is at the heart of what we do. We are thrilled to hear that IntelliShift has helped your business optimize various processes.
Replied May 2021
stephen
Facilities Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
FUNCTIONALITY
2
Reviewed October 2018
review from my point of view
helps with logistics and keep the men honest
PROSmoble easy can show customer in rel time where tech is
CONSsome reports arent accurate or not enough info
Vendor Response
Thank you for your review, Stephen! We appreciate your feedback and are glad to hear that Silent Passenger helps with your company's logistics. We look forward to continuing to support your company in the future!
Replied October 2018
JOSEPH
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Accurate
Excellent
PROSAlways accurate information about your fleet
CONSNo cons I have seen in the 3 years of using the service
Vendor Response
Thank you for your review, Joseph! We appreciate your feedback and are thrilled to hear that you have been happy with Silent Passenger for the last 3 years. We look forward to continuing to support your business in the future!
Replied October 2018
Anoop
Transportation/Trucking/Railroad, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2018
Dispatcher
Great tool to have
PROSRoute play back feature It shows the time the driver stopped and how long he was there
CONSThe software goes offline at the heart of the rush at between 2 and 4PM
Vendor Response
Thank you for the review, Anoop! We appreciate your feedback and look forward to continuing to support your business in the future!
Replied October 2018
justin
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2022
review
use of app and being able to pull up the map. sometimes feels like App has more info than readily available from the web base.
CONSonly stops show on the web base program. sometimes get more info from the App.
Mark
Verified reviewer
Renewables & Environment, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Silent Passenger Review
Ease of use on multiple platforms; desktop, laptop, iPad.
CONSFrequency in which vehicles update their position.
Vendor Response
Thank you for the review, Mark! We appreciate your feedback. We look forward to continuing to support your business in the future!
Replied October 2018
Cecilia
Building Materials, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Great Value fir the Money
Good
PROSWe find the Real Time tracking very useful.
CONSMaintenance Module is not very intuitive.
Vendor Response
Thanks for the feedback, Cecilia! Glad you're getting good value from IntelliShift.
Replied February 2022
Kristina
Facilities Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
happy customer
My overall experience with this software has been excellent
PROSThis software is highly efficient and can be used by anyone.
CONSThere is nothing I dont like about this program
Vendor Response
Thanks for the review, Kristina! We appreciate your feedback and are thrilled to hear that you are happy with Silent Passenger. We look forward to continuing to support your business in the future!
Replied October 2018
Angela
Executive Office, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Great program
Love it. Great program for large companies
PROSIdiot proof. For user freidndly, fast and gets the job done.
CONSErros at times. Sometimes trouble logging in.
Vendor Response
Thank you for your review, Angela! We are so happy to hear that Silent Passenger has helped your business! We look forward to continuing to support your business in the future!
Replied October 2018
EDWARD
Automotive, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
great product
we have proved a vehicle was not where someone said it was involved in accident . cut idling cost and reduced speeding and accidents .
PROSinstantly comunicate with vehicle . fuel card intergration reporting
CONSscore card needs improvement prefer azuga
Vendor Response
Thank you for your review, Edward! We appreciate your feedback and are happy to hear that Silent Passenger has helped your business! We look forward to continuing to provide fleet management support for your business in the future!
Replied October 2018
Alfonso
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Excellent fleet solution management
It enables us to see driver safety, vehicle location and flue consumption
PROSIt is user friendly and well laid out. It also enables fleet road maintenance and performance review.
CONSNo complaints, the software developers have covered the essential aspects of ground commercial vehicle logistics.
Vendor Response
Thank you for leaving a review, Alfonso! We appreciate your positive feedback and hope you continue to see success with Silent Passenger.
Replied February 2019
Barbara
Construction, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Excellent service and applications.
Completely pleased with customer service and the product itself.
PROSActually user friendly. ease of access and accuracy are impeccable.
CONScannot think of anything negative regarding this product.
Reason for choosing IntelliShift
Intellishift is the best option for efficiency and cost effectiveness.
Vendor Response
Thanks Barbara! We're so glad you're having a 10/10 experience with our products.
Replied February 2022
Jeff
Retail, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Great product
Easily lets me follow where my vans are to better help my customers
CONSNothing everything has been great so far
Vendor Response
Thank you for your positive review, Jeff! We appreciate your feedback and are happy to hear that you are enjoying Silent Passenger. We look forward to continuing to support your business in the future!
Replied October 2018