All Maitre'D Reviews
1-15 of 15 Reviews
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Kenzo
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
fast and reliable, easy to use
this software is simple to use for everyone. Everything is well explain no matter the levels of knowledge.
CONSI really dont know what to say about negative from this software. I really loved this software. Thank you MAitre D
Mary
Hospitality, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Tech guys are awesome!
Great but a little difficult setting up for menu items.
PROSSupport was awesome...no matter what time of day or night - someone was always there to help out any problems we'd be having. It wasn't made for communicating with our hotel software but they made it work. The software does a lot more than we actually use it for.
CONSProblems with interaction for room charges in the hotel...not always a problem with the software though but a hardware problem on our own end.
Scott
Restaurants, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed June 2017
SYSTEM IS VERY OUTDATED AND THE OLDER IT GETS IT SEEMS TO BE A MAGNET FOR GLITCHES
I am curious what the user life of this product is. Our's is 11 yrs old and runs windows xp in the dining room "touchscreen & credit cards" , and my back office is running windows 7.1. The system is slowing down, running sluggish and recently we had a serious networking problem that ruined our Friday Night all you can eat Fish & Chips. 2 managers were on the phone w tech support for hours. The first call was made on Thursday evening and they responded Friday around 415pm. The call was made far enough in advance. Another time the power went off and when restored I couldn't reload the system because it "locked" and made me get a new product code to proceed. Again it was at 6pm and we had a full house. I had to purchase this code i know i didn't need over the phone with my credit card just to get my POS up and running. I had several outstanding tables that needed to be finalized and cashed out. I will say when i needed to get that unlock code there were no hold ups or waiting like when I needed tech support. They answered right off in person and were very eager to take my payment. The initial start up cost was ten thousand dollars cash up front. I consider that a big investment. I'm still paying and paying for insurance on hardware and software upgrades. My fear is it's going to get too old and out of date and I will be forced to purchase an entire new system. If I get both front and back pc's running windows 10 at the same time I will be very surprised. 10 is supposed to be the next operating system that's going to give us almost 20 yrs like XP and XP Pro did. we will see.
PROSIt's a user friendly and training waitstaff is very easy. Big bold buttons and colors on the screen
CONSWhen I call TECH support I need support NOW not tomorrow. When POS is down my business doesn't Run!
Jase
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2018
Happy
Easy to set up, Great corporate head office module. Can add new items in multiple locations within minutes.
CONSHas its fair share of bugs, but which software doesn't. Need to communicate without th support to fix the issues which takes time.
Sabrina
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
This is amazing!
This system makes it simple to take care of customers in a timely fashion. The POS terminal is easy to set up and use which made the transition much smoother from the system we were using.
Mellanie
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed December 2023
Not worth the effort Much better products out there
Preloaded items were a plus for us when it came to drinks
CONSSo hard to set up new users and train new people on it. I couldn't get training help. Paid for a whole session so they would go over every single part of it. They didn't cover much in the training.
Vendor Response
Hello Mellanie, We are sorry to hear that your experience with our training team did not meet your expectations, but we appreciate your feedback. Please reach out to us at marketing@payfacto.com or via phone at (514) 665-6281, so that we can work to address the issue. We take all feedback seriously and welcome the opportunity to make things right. Best regards, Pierre-Marc Cardinal PayFacto Marketing Director
Replied December 2023
Amanda
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed June 2019
Difficult
Work at a hotel in BC Crashed all the time, slow Froze Was not very easy to make it our own
PROSI guess the good thing was easy to train people on
CONSOld school! Very basic program we used Crashed al the time
Vendor Response
Hi Amanda, Thank you for your feedback. We have just released the newest, most powerful Maitre'D version packed with all of our latest features for faster and smoother operations. We are offering for a limited period, free software upgrades to all our existing Maitre'D customers. Please contact us to set it up! https://www.posera.com/claim-your-free-maitred-upgrade/ Wishing you a great new year, The Maitre'D team.
Replied January 2020
Keith
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2018
Great if you need something out of the box
This software is great for companies that need something simple to work with and are not looking for propitiatory POS systems.
CONSAt times when using the software at the POS it seems like you have to take more steps then you should to complete certain functions.
Anonymous
51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2018
MaitreD is great POS for hotels
Great POS system for restaurants in a hotel if you have a PMS system that is compatible with it so that Room Charges can be synced.
PROSThis POS is great for our restaurants. It provides good reporting for revenue centers and also a good labor tracking report. The UI is very simple and easy to use
CONSIt uses very old SQL libraries, so not the best way to store data. The system does not easily integrate with different systems, so you are limited due to compatibility.
Steven
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed July 2011
User friendly and easy to use
A great buy for any restaurantor that is looking to get the most profits out of his business and increase customer satisfaction with faster and more efficient service
PROSGreat user interface easy to use. Easy to install, great customer service . Very stable and robust software Very flexible can be adapted to any type of rerstaurant. Great reporting. PCI compliant software.
CONSNothing bad to say about it, Seriously!!
Vendor Response
Thank you for the great review!
Replied July 2011
Amine
Food & Beverages, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2019
POS MaitreD
It had good functionality and layout, but it was outdated.
PROSLarge colorful buttons on the screen that can easily be identified.
CONSToo slaw to start and it does has multiple screens option while you are using it.
Vendor Response
Hi Amine, Thank you for your feedback. We have just released the newest, most powerful Maitre'D version packed with all of our latest features for faster and smoother operations. We are offering for a limited period, free software upgrades to all our existing Maitre'D customers. Please contact us to set it up! https://www.posera.com/claim-your-free-maitred-upgrade/ Wishing you a great new year, The Maitre'D team.
Replied January 2020
Fernando
Entertainment, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed January 2019
it is a nice easy system
simple.
CONSno support, extremely expensive when you get and if you get it. it looks like there is only one tech in the whole city, phone support takes days for a call back if they call back.
Jacqueline
Retail, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2016
Great product
Easy to use, quick set up, great customer service,
PROSEasy
CONSNone
Hugues
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed November 2011
Great Product!!!
It's a Great product and all our customers love it
PROSEasy to install and to train end users. Can easily be adapted to the different needs of different customers.
CONSCould be improuved for the Bar management and Bar control
jonathan
Used free trial
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2017
Convenient software
This software is pretty convenient. Employees can learn how to use it very fast and the functionality are all included. Would recommend !