This is a great program that integrates a point of sale program with a website store that keep inventory stock levels on the website. The basics functions are easy to use and learn.

Rain POS needs to make some of the reporting more functional so that you can see product sales easier and for a monthly and yearly sense.

Overall we are happy with Rain/Like Sew. It gives us an easy to manage Web front end for our store that behind the scenes in completely integrated with our Brick & Mortar operation. Improvements are still needed in many areas - the system is a work in progress regularly rolling our new and improved functionality.

We bought it for the seamless integration of Web and Brick & Mortar inventory management, sales and ease of use. It works very well for this purpose.

It is ultimately POS and Inventory Management software with little Accounting functionality. Daily exports to QuickBooks or other software are required, with additional entries in the accounting s/w to accommodate accounting best practices, Taxes on Receiving orders, billing and other financial tasks not accommodated in Like Sew. There are still some issues with Sales, Shipping and Taxes in Canada, and there is no ability to set up multiple price levels internally

I haven't taken advantage of online retail or marketing. I just don't have the time to set up and implement these features so overall the price has not been worth it for me. The website builder is so bad that I am looking for another alternative but the initial setup fee was so high it really does sting to switch to another provider (maybe that was the point).

Rain was sold to me and my music store as an all in one solution for POS, website, online sales, marketing, job orders, repairs, rentals, the whole nine. I love the POS and inventory part. The site is a little laggy to start and then everything works super fast. Most things in this realm are intuitive.

The onboarding cost was kind of high and I don't feel like I got that much out of it. The trainings were unnecessary and could have easily been done with a video. I really, really, really hate the website builder. They set up my website as close as they could match to my previous one from Wix and they did a pretty good job (although I discovered some mistakes that were pretty bad, such as the wrong phone number for my store, they were easily fixed by me) but I am frightened of doing anything to it beyond changing the text. I would say their web builder UI/UX is straight out of the 90s but that even the 90s had the concept of draft and publish. EVERYTHING you do on the website builder is IMMEDIATELY live and there is no way to revert to an early version without contacting them.

I am glad I took the plunge, put in the work, with the help of friends, and moved the shop over to Rain/LikeSew this past summer. It was worth the hard work and effort. I can now offer my customers specials and appreciation programs, keep up with inventory and manage files more efficiently.

LikeSew is more precise at managing my inventory and handling the day-to-day business of running my fabric store than GoDaddy ever was. I now know exactly how much inventory I have on hand and it's value and what categories it falls into.

There could be some improvements in the email marketing program and the inventory receipt areas.

Good. It took longer to get set up than we had hoped, as the integration team was swamped. There customer support is ok, but lengthy.

I like the integration with My Music Staff. I also like the ease in which we can automate customer payments for services and rentals.

I do not like that we cannot easily adjust pricing, and have difficulty on supplier invoice tracking with taxes.

Easy to use and has great functionality. Could have a little bit more functionality than it has to make it great. However they need more people to fix bugs and enact on others suggestions to develop the product further. Customer Support is a joke!

Customer Support is a joke! I contacted support about a glitch. I told them to call me because I broke my wrist and easier to explain than typing it out. They refused to call me as if their time was more valuable in R&D than fixing bugs. I cant type with a broken wrist. All this is one fingered.

I have been a believer ever since i saw them at the Namm show.

The ease of this software is very important. Being a small business i really don't have an I.T department so you guessed it we all become the I.T department in our office. The templates are easy to fill out and get your online presence ready for your clients.

The con is not a Rain problem it's not having the time on our side to complete at this moment.

I am able to work proficiently with everything except learning how to take my inventory and have it imported to QuickBooks.

I am able to input inventory into the system in a timely manner.

I wish Rain Retail system would import my inventory over to QuickBooks. I have to input inventories in the system twice.

No point of sale system is perfect. But we are happy with the functionality and effectiveness of Rain. The fact that Rain is continually improving and updating their system has only increased our satisfaction over the years.

We have used Rain POS (Like Sew) for over five years and are very satisfied with it. We love that our website (recently upgraded by Rain) integrates with our POS, keeping our inventory numbers accurate. The Point of Sale is very user friendly. Reporting is decent. The website is simple to update.

While there are sometimes reporting issues or technical issues, Rain has an easy process in place to report problems online or by phone, and they are generally responsive in a timely manner. Rain also has a method to make suggestions on how to change or update the POS/website. I appreciate that they are willing to take our suggestions! I do wish there was a report for Items Received; it would be nice to be able to create custom reports. The only major issue we have with Rain is when the system crashes - either because our internet goes out (in which case we are able to use our iPads on cellular to ring up customers) or because Rain goes down. Luckily, this is very rare! And when it's Rain's issue, it is usually remedied quickly. Finally, it would be great if Rain integrated with Sage Accounting software. We have to manually transfer data from Rain's reports into Sage Accounting. This is time consuming.

Anyone who has migrated from one system to another knows how time-intensive and frustrating the whole process can be. RAIN's support team made the onboarding experience as painless as possible. Their support has continued long after the initial onboarding and I feel very confident in their ability to help us whenever we hit a roadblock and need help. It's also encouraging to see their development team constantly fixing bugs and rolling out new features. They are not the kind of company to rest on their laurels.

RAIN lives in the cloud and being able to access our POS from any device is a huge advantage over the POSs we were using before. The Rent-To-Own module helped simplify a very important part of our business. Integrating with REVERB has helped extend our e-commerce reach across the country. The user interface is clean and user-friendly; just what you'd expect from a modern cloud-based platform.

The marketing platform did not meet our expectations. The email marketing in particular is not up to what I would consider industry standard in terms of the template builder, contact management, scheduled emails, segmented lists, and analytics. We have since dropped that add-on and went with ActiveCampaign which is light years ahead.

Rental, class, and automatically populating the website is a big help for us saving time. It hasn't really made us more money as advertised.

Overall, this product has helped us get our products on the web and other selling sites quicker than in the past. The rental and class features have saved us a bunch of time

Too many bugs in almost every feature. In addition, bugs are fixed and changes are made without communication to the user base. Rain keeps adding features but the basic features still are buggy especially in accounting for costs and inventory valuation. In addition, once a bug is submitted and sent to development, we are not sure of the timing of the fix or the actual fix.

I'm the owner of the NAMM 2015 & 2016 Top 100 Dealer, The Acoustic Shoppe in Springfield, MO. We tried the "big guy" of our industry, and found it to be outdated and not user friendly. After a year of attempting to get it up and running, we started looking for an alternative when we ran across RAIN POS. It feels like navigating a website through your browser so it was easy to learn. Within a little over one month we had our website built, products in our system, and were live with running transactions. I love that everything in in the cloud, so I can run sales in my parking lot, at festivals, trade shows, etc., or just access reports anywhere from my phone. Putting items on our website is just a button clicked, and inventory is shared online and locally so if I sell online, it's taken out of stock in my local system, and vise versa. So far customer support has been great to work with. We have run across a few minor bugs in the day to day use, but they are pretty quick at getting it straightened out. I'm sure it doesn't have all the depth of that other system, but I'm able to use it and they are adding features very quickly. We don't do rentals right now, so I can't say how well that part works. We do a lot of repairs, some sent off site, and the work order module works great for keeping up to date with the repair status. We're waiting on the Lessons module that we here is in the works, and a better way to handle consignments and trades. So far we are very happy with RAIN POS and our interactions with customer support. I highly recommend.

Ease of use, and integration with our e-commerce site.

There are a few features that I'm waiting on that will tailor the system more for the music industry.

Using this system allows you to provide a customer experience on par with, or even better than, what is expected from a successful business in the 21st.

Feature laden! and they are still developing more music store specific features! One customer data base, one inventory database. Integrated POS system, integrated Wed Store, integrated repairs system. Then add on: integrated short term rentals, rent to own with auto pay, layaway, email marketing abilities, gift card ability, coupon ability, push products to Reverb ability, create and save quotes under a customer name, track store account balances and apply to transactions, purchasing lists by vendor populated with qty triggered items and with and easy receiving and item costs updating. Outstandingly responsive customer service!

Still waiting on the private lesson feature =( But it is in development and it sounds like it will be finished Spring of 2018. Would be great to see invoicing against a quote so I could do school business with schools requiring a PO number on an invoice for payment.

Rain POS has allowed me to present the entire inventory of my retail shop available online. When photos for my items are not available from vendors, I snap a few with my iphone and they are uploaded in seconds. I am not a computer tech by any means, but have found making changes to my site an easy task. When in doubt I find one of the helpful webinars and by he end of the viewing I am comfortable tackling the next task. Customer service has been prompt and thorough. I have not had to call often, but when I do the matter is resolved within minutes. This is a plus as I typically operate my shop alone. Recently I realized that I was not utilizing the SEO portion of Rain to it's fullest potential. My google placement was lagging back on pages 4 to 7. I spent 3 hours watching a webinar provided by Rain and spent a few weeks plucking away at my site. I am happy to say that 60 days later I am appearing on the first page of searches I deem important. One again I was able to accomplish this utilizing tools provided by Rain, not by paying an outside SEO company for this service. Overall I am extremely happy with Rain and have recommended it to several other business in my area.

Ease of use even for a person not formally trained in computer technology.

Just a few small glitches here and there, but they continue to make improvements and they are quickly resolved.

Overall experience has been 90% positive, & with help from tech support, makes it easy to identify areas we need to improve our knowledge of the system

Ability to track sales & purchases on a daily basis if needed

Length of time that it takes to make requested changes in the software

Wonderful

Easy to use, and help with inventory and daily and year end reports

We have no suggestions for any new features we would like to see.

I had this when I had my yarn store in Alaska. I moved to Tennessee and opened a new store 2 years later and all they had to do way change my information and I was up and running again, all my inventory was intact and functioning. Totally awesome!!!

It’s easy to use and the customer service is awesome. You get a live person 24/7. (that speaks and understands English)

It doesn’t work on my ipad, which is what I use in my store, instead of a full computer system. So I either have to call and ask you guys to fix stuff or wait till I get home on my Mac. (If it can wait, I’ll make notes as to what I need to do then, wait till I get home, but if not, I call you)

Overall, my experience has been quite positive. In fact I have recommended them to other local business owners. The serves has enhanced my business. My clients give rave reviews on my website!

The platform Rain provides is user friendly for a Non-tech person as myself. It was fairly straight forward to populate and personalize my website to fit the needs of my business and clients. Customer service has always been responsive and helpful to resolve any difficulties promptly. The value for the cost is excellent.

Least favorite is the recent difficulties sending a newsletter. My longtime email address was now blocked from sending. I had to purchase a business email and the integration was rather difficult. Without the help of my husband a professional IT person, I could not have completed the changes myself.

My last conversation with them included telling me that they have far too many customers to be able to look into every single error and that the only way they would look into an error is if I can replicate it for them. Let me repeat that: Only if their customer, generally non-I.T. trained people, can figure out what went wrong in their faulty system AND replicate it for them, will they take the time to see if I.T. errors need to be fixed. He literally told me that Rep is innocent until proven guilty. Customer service at its finest. Let that sink in.

As an advanced user of similar products, things as simple as field mapping is beyond their capabilities. For example, the receipts our customer's receive don't even break out the shipping and taxes, even though there are fields for it. Instead, they just see zeros. If this is too much for them to handle, imagine what else is. We've been waiting for them to fix that for close to a year now.

We have been with rain for several years now and have been very happy with the ease of use of our POS system. The professional handling of all our questions and needs, and their customer service, has been second to none. We are continually learning as Rain continues to improve the functionality of their program. We would rate Rain as a top notch program.

simple to use, but yet has the ability to fulfill all our POS needs.

the inability to make corrections to mistakes without contacting Rain i.e. reversing voids, having voided sales show up on my daily sales reports, and the customer history shot;ld show open sales and or on account sales as a different color or as an open sale rather than completed sale.

Great help and support

Keeping track of inventory , able to make changes

Doesn’t always record fabric sales properly

We were a new business and needed to find companies to design a website, provide eCommerce and POS solutions, and a platform for customer communications. We were pleased to find them all within one company.

The website design process took our branding into mind. It is easy for both us and our customers to use. Inventory management is intuitive. Point of sale function is also quite user-friendly.

Occasionally there are glitches in the system when it interacts with outside programs, such as shipping or payment companies. That being said, there is ample opportunity to suggest new features, report bugs, or communicate directly with customer service to help fix issues.

I wish I could get some hours back that I spent entering new product variants. Antiquated desktop-based POS systems I've used in the past were far more functional and efficient.

The layouts were clean and simple. The customer support was generally responsive when we needed their help.

Adding new product variants was a herculean task. The browser-based architecture was a good idea but lacked the efficiency to make it responsive. Overall it was very laggy on all of our computers, new and old.

Now I don't have to physically go and check on inventory, the report tells me what needs to be ordered.

I love the ease of using it, the reports help out so much. Looking up customers history is a breeze.

I had trouble with my labels in the printing mode. I use a different size of label than they have on file. Not able to pick my own expatriation date on coupons or add new coupons.