All Synder Reviews
1-25 of 242 Reviews
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Vladimir
Verified reviewer
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Love this software
We've been using this app for 1.5 years and love it. It takes about 5 minutes to make an initial set up. No headache in the future. We're syncing all our Woocommerce orders with QB (both Stripe and PayPal payments). And support... It's so fast and efficient! A guy named [SENSITIVE CONTENT HIDDEN] solved my issue in literally 2 minutes! I got the answer instantly. WOW!
PROS- fast set up - worth the price - easy to use - multiple settings - syncs both Stripe and PayPal - awesome support
CONSI haven't found any in 1.5 years. Maybe they should keep expanding and adding new services. However, it's an opportunity and not a con.
Wayne
Telecommunications, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Saved me hours !!
Importing current and historical transactions into Quickbooks
PROSThe web interface is well done, easy to understand without watching videos or reading tutorials.
CONSIt would be better for small businesses to be able to buy more Syncs from the lowest cost package. Business volume fluctuates monthly,
Reason for choosing Synder
I wanted to stay with the Quickbooks Desktop version.
Kelly Adams
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2022
Absolute scam of a service [SENSITIVE CONTENT] you have a lot to answer for
Absolutely horrible kept the Fees the software does not work and is unfit for purpose
PROSKept my money refused to assist loess about why they can’t refund and they constantly hide behind this Not professional Not trustworthy A pitiful company Terrible software
CONSI hate these people and the software is a joke
Khristopher
Consumer Goods, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Great service
Amazing customer service! [sensitive content hidden] has helped me several times and has always spent as much time as needed to get my questions answered and issues resolved. I value there service very much, saves a great deal of time.
CONSI've lost connection a few times but customer service has always been there to help.
Reasons for switching to Synder
QB POS discontinued
Corey
Verified reviewer
Professional Training & Coaching, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Set it and forget it
It's nice when you can have a software that runs in the background without having to manipulate and configure on a regular basis.
CONSThere isn't anything I would improve on this software, it runs as it needs to.
Michael
Verified reviewer
Accounting, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Simple Time Saver
Importing/Posting Stripe activity into QBO for my client.
PROSThe ease of setup. The fact you can import past transactions to save hours of time.
CONSI have not found anyting yet - just started using.
Reason for choosing Synder
Import past transactions
Alan
Verified reviewer
Retail, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Does the job superbly in the background
Brings payments into Quickbooks on Line from my PayPal account with no worries. Initially I had a bit of a problem because some settings were wrong but the team at Business Payments quickly discovered the problem and advised me.
PROSI just set it up and it works, i dont have to think about it.
CONSThe is nothing to dislike i just does the job!
Nicole
Verified reviewer
Accounting, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2019
Needed to sync QBO and Stripe
I chose to use business payments because it offered a simple way to record my stripe payments in QBO. I accept payment through docusign and did not want to manually enter each payment, especially during my busy season. Business Payments offers great value and is easy to use.
CONSI have not been able to figure out how to get the software to link to existing clients, so I do have some duplicate customers. Does not kill my productivity, so I am ok with it. will review when things slow down, as I am sure there is a solution.
Jamie
Verified reviewer
Accounting, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Only app to use for Square transaction import into QBO
By far the best app to use when transfering square transactions into QBO. It imports sales, sales tax, tips, customers profiles, ect for you!! The customer service is par none as well. [SENSITIVE CONTENT HIDDEN] was able to help me instantly with my questions today and guided me to a solution.
CONSThe only thing I've found that I disliked about the app is the ability to transfer cash payments into another account other then the general account that it pulls all transactions into.
Reasons for switching to Synder
It was awful.
Bonnie
Verified reviewer
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed April 2019
Time Saver
Saves time having to enter each transaction into Quickbooks. I love this product!
PROSThis product is a no brainer. Automatically syncs PayPal transactions to Quickbooks. Easy set up, then you don't need to touch it again!
CONSI would like the software to also import the invoices.
Beth
Apparel & Fashion, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2022
Big Time Saver
Customer support has changed since I started using Synder. For the longest time the chat was available and every issue I had was taken care of instantly. Any questions I had was very responsive and resolved within minutes. They have since shifted to email support for questions/issues. Response time is now a day for any questions which can be very frustrating.
PROSI need detailed transactions loaded to QB desktop - not daily summary. We track inventory for apparel and there are thousands of items. Most interfaces I found do only the summary. Synder gives me that detail and once setup correctly puts the transactions into the correct accounts on QB Desktop. Big time saver.
CONSMy biggest complaint is not being able to data map the item name to a field in quickbooks. I need the variation on Square to map to the item name in QB Desktop. My background is technology - programming. The ability to map fields is already part of their functionality for setup - just not for this field. I have tried multiple times to explain but am not heard. I have to pay staff to go into every transaction and update the items. If this was fixed I would five start this software 100%!!
DON
Accounting, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Synder sync is very powerful and helps sync Stripe and QBO
the sync process is nice and they are dilligent to get the sync right and work with you as a client
PROSThis is a very good sync app that syncs with Stripe or Square to QBO. I have used it on both platforms with two different companies I do bookwork for. One is about 500 transactions per month from Stripe and the other is about 100 transactions or less. But it is very nice in that the app sync process sets up the customer in QBO that had the sale over in Square or Stripe. You don’t have to do all that legwork. And you can rollback a transactions or cancel the sync at any time or try a sync then roll it back. Very useful. I used the competition and couldn’t get any tech support and gave up and tried this company out and am very pleased. [SENSITIVE CONTENT HIDDEN] have been very helpful in helping get my client companies setup and track down problems in the sync process. Highly recommend.
CONStook a while to get synced and all setup, client accounts take a while to get configured correctly if you are an accountant providing this service it is a little rough
Reasons for switching to Synder
the other company tech support was Non-existant
Colleen
Sports, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2022
Recommend Snyder for nonprofit accounting
The syncing has saved a lot of time, energy, and money for our nonprofit.
PROSEase of syncing donations through Stripe to Quickbooks to make accounting and reconciliation easier.
CONSSome of the settings can be tricky to perfect so the transactions show up how we want in Quickbooks. With time and some adjustments we have fixed the issues.
Hafsah
Information Technology and Services, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Excellent Customer Support!!
I am a new user of this product, and recently had some trouble with the syncing of the transactions across the different platforms. I reached out to the help desk and was connected with [SENSITIVE CONTENT HIDDEN]. She was such a massive help, and constantly guided me through the entire process of fixing all the errors that had been building up for months. She spent days going through our company transaction reports trying to identify the errors and was wonderfully patient to deal with. Just wanted to give [SENSITIVE CONTENT HIDDEN] a massive shoutout for being so great to work with!
CONSI didn't know the product well enough before, and found it slightly confusing to sync up with my quickbooks. It was hard for me to identify the cause of error, and where it existed. Overall i am happy with the product, after having my issues resolved.
Paul
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Synder rocks!
[SENSITIVE CONTENT HIDDEN] was the tipping point to me. She is well versed in her product and spent as much time on the phone as I needed.
PROSI have tried many Stripe and QB Online integration. This one tops them all. Ease of use and technical support from [SENSITIVE CONTENT HIDDEN] was second to none.
CONSFast setup and automation was a breeze.
Reason for choosing Synder
Phone support and ease of use
Paul
Accounting, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Really great product
Love the app, works like a charm and makes my life so much easier. Their chat support is fantastic, Thanks again [SENSITIVE CONTENT HIDDEN] for your quick responses!
PROSLove the automatic Syncs and that you don't need to constantly check if it's working
CONSNothing it's great.
Jennifer
Accounting, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Great Customer Support!
I'm probably not using this software to the fullest of it's potential, but I find it super valuable for importing Square / Stripe transactions into QBO for three clients. It took a bit to get the set up sorted out, and there have been a few tweaks in the software interface lately that I had to get used to, but overall it's a great product. And, when I do need support, they are a click away! And if they can't get to you right then, someone will call you back. I've had great experience with both [SENSITIVE CONTENT] and they always work to resolve my issues.
CONSA little bit clunky to set up. Not sure intuitive, but we got it sorted out. Also, new pricing structure might not work for my very small clients.
Holly
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
[SENSITIVE CONTENT HIDDEN] makes this app a pleasure
Excellent experience
PROSI was having a very hard time and was going to give up. [SENSITIVE CONTENT HIDDEN] helped me to get the app working and now I am so happy I stuck with it. It is a great app. Once set up is easy to use.
CONSI had trouble with set up. It was not clear how to link multi currency accounts.
Christine
Accounting, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Synder Support Rocks
Fantastic
PROSI have had such an awesome experience with Synder saving me tons of time on data entry and what makes it really a super smooth experience is that the support team is RIGHT THERE when you need them. They are so great to deal with. Today, I had an issue that I needed support with and [SENSITIVE CONTENT HIDDEN] walked me through it in 2 minutes instead of having to spend forever on hold. It was awesome. These guys rock at what they do and are dedicated to excellent service. I highly recommend them.
CONSIt is a little confusing for me at times.
Tony
Sports, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Synder - Great efficient Product
Great, keep up the great work.
PROSIt's easy to use with great support. Website is easy to fololow.
CONSNothing to dislike, works very well. Easy to use.
Reason for choosing Synder
Great value for money and very efficient and cost effective.
Ruben
E-Learning, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Synder Works Great
I'm so glad I stumbled upon this wonderful application. Synder has helped me in a transition period while trying to find a new bookkeeper. Since I'm not so skilled at this, I was especially appreciative of Yar's kind support to help me through the sign-up process. Everything works smoothly, and they are very responsive!
PROSSync worked immediately and connected with my Quickbooks without issues. Support staff was very responsive and kind.
CONSYou have to manage the total number of syncs per month and this may involve workarounds if you're importing past transactions.
Matthias
Food & Beverages, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Syncing Square with Synder is a breeze!
This company has the best support people you will ever find. It's 7.20pm here in California, I didn't think anyone would be able to help me at this hour, but [SENSITIVE CONTENT HIDDEN] was available to help me via chat. I got all my locations set up in just a few minutes. I also had a lot of questions and she answered all of them, she knew her stuff. Thank you so much, [SENSITIVE CONTENT HIDDEN]! and Synder for how easy to use their system is.
PROSBest tech support team Easy to use User friendliness
CONSSo far there is nothing I didn't like, this app is great!
Nicole
Accounting, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Useful app, great service
Good product with outstandingly responsive customer service. [SENSITIVE CONTENT HIDDEN] and the customer service team are always very fast time to respond and extremely helpful. In this day and age do not discount the value of being able to communicate with a real human person.
PROSVery easy to set up and use, easy to see and choose which transactions to sync, how to integrate with chart of accounts, etc
CONSThe only issue I have with the software is with classes in Quickbooks. If you are using classes in Quickbooks it can be difficult to sync to the correct class. Easy workaround is to sync in batches, change the class in between. Not a major issue even for large volumes.
Reason for choosing Synder
I don't recall what other products I considered but I choose Synder because I had previous experience with the company and their products and customer service.
Anonymous
2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Lifesaver app for busy monthly subscriptions
This app helped us streamline our accounts payable 10x by managing the flow of transactions from Stripe and Paypal. My bookkeepers are happy and we literally shaved a couple days off of accounting work. It syncs all transactions into QBO and closes open invoices, records payouts, etc. It even can manage a rollback if an issue occurs.
CONSIt applies payment to the last open invoice which makes sense - but the customer ID process is a bit tricky. If for example we are using a different customer email in QBO from Stripe - it creates a duplicate customer and invoice to record the payment. Leaving the original invoice unpaid - and a bit of a clean up job. On the other hand - this helped us better organize our client details and in the process we cleaned up our accounts.
Donna
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2019
Great option for moving paypal data to quickbooks
We have been using Business Payments for Paypal transactions only at this point. It works without errors and can even back out and re-apply transactions if something goes wrong.
PROSVery flexible with many options for how you post transactions.
CONSBecause it is so customizeable, the settings take alot of thought to set up properly.
Reasons for switching to Synder
Previous app was not reliable and did not have the options available in Business Payments.