All Veryon Tracking Reviews
1-25 of 82 Reviews
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Gustave
Electrical/Electronic Manufacturing, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Terrific Product
Flightdocs has been an excellent transition. It was easy for myself to learn the software and navigate the apps and site. The maintenance tracking, editing and customizing has made us more efficient and allowed us to be better prepared going forward. With that said, what has pleased us the most is the customer service. I know when I call I will be speaking with someone within two rings, at any hour of the day and that individual will be able to answer my questions or help with an issue.
PROSThe software is very fluid and easy to navigate. The layout and design is very appealing and focuses my attention to key areas in maintaining our fleet.
CONS- The colored boxes are terrific. However, I do need to remind myself at times to check the actual due list when forecasting maintenance. - I've also recently realized how it could be beneficial to have more capabilities with the iPhone app. Specifically, being able to view logbook entries.
Tatiana
Airlines/Aviation, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
Great Customer Service!
The best part about using Flightdocs has been the amazing support and customer service they offer. We have been using the system for personnel and aircraft scheduling, manly in relation to training. This is sort of new ground for Flightdocs since they manly focus on aircraft maintenance, so there have been a few bugs (to be expected with something new). But any time I've had an issue and I call, I always talk to a live person and they always have the most amazing attitude. Problems are solved quickly and efficiently which allow me to continue on with my workday.
CONSThere's just some growing pains with the new processes, but that is to be expected and we are transitioning out of it.
Reasons for switching to Veryon Tracking
the company was no longer providing the scheduling platform
David
Airlines/Aviation, 11-50 employees
Used free trial
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2017
Feeling cheated
None
PROSFriendly support people and would probably work if just using for maintenance tracking. They are definitely less expensive than other tracking programs but if you have a new airplane they have to build your tracking.
CONSDid not deliver on their promises and would not refund our money. Make sure they can do what you request, and be using it, before you pay them or you'll be out the money.
Andrew
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2018
LOVE working with FlightDocs. Easy and user friendly!
I love the customer support. Fast responses to concerns and questions answered quickly. By far the best around.
CONSI can't print out a blank task card. It's difficult to narrow down a search between aircraft in your fleet when opening the program.
Vendor Response
Hi Andrew, We're glad to see you're happy with our customer service and thank you for the 5-star review! You're currently able to print a blank task card, as well as perform both single and fleet-wide aircraft research. From your Maintenance Items Page, all you have to do is click the 'Generate Report' button and click 'Print Blank Work Cards'. Please don't hesitate to call us at 1-800-747-4560 or email at customerservice@flightdocs.com. We would be happy to walk you through that process. Thanks!
Replied June 2019
Jhohan
Aviation & Aerospace, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Customer support
GREAT!
PROSI loved the fact that when I contacted FlightDocs technical support, someone picked up after 3 rings. The person who picked up the phone asked me the right questions to see if she can resolve my problem or if she need it to create a tech support ticket. The after hour support was great. SHe was driving home and she said she would call me in 20 minutes, she actually called me in 20 minutes. My FlightDocs issue was looked at and issues was resolved before next business days.
CONSHard to work with both FlightDocs and Rockwell Collins. Maybe someone can be trained for Rockwell Collins support "FOS"
Zac
Airlines/Aviation, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Great alternative to CAMP
The cost savings along is a reason to switch to FlightDocs. We have evaluated all of the other maintenance providers out there, some of the very inexpensive ones are nothing more than a glorified spreadsheet. On the other end of the spectrum you have CAMP, which has grown to be a very poor customer service-based glutton of money. Flight Docs fits in the middle very nicely. They have the services and features that you require and expect, at a far better price than CAMP. They integrate with most 3rd party management and operations software, has their own stand alone iPad app, and provides great customer service.
PROSIt has the same functionality as CAMP with a lot less cost.
CONSConvincing maintenance folks who know nothing other than CAMP to use it.
Chad
Aviation & Aerospace, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Control and Flexibility backed with Amazing Support
Fantastic product with great customer support.
PROSEasy to use, revise, customize, and train. Very easy to navigate and add compliance, revise, or edit tasks. I love the ease of use along with the amazing customer support. Other vendors make it so hard to control your own aircraft. With FlightDocs you have the freedom and flexibility to make it fit the way you do business, with the comfort of knowing you are backed by an amazing customer service and management team.
CONSTo be honest, my critiques are so small and nit picky, they are not even worth mentioning. This team really has put together a great product.
Dwayne
Aviation & Aerospace, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Stellar Support and Service!
My overall experience with Flightdocs so far has been very positive. Not only is their customer service team always available, but they truly want to help and provide system expertise and support at every turn. It is refreshing to work with an organization that is responsive, drives results, and listens to the needs of its customers. Flightdocs demonstrates a sincere desire to show continuous improvement that results in better software capabilities, cost savings, reporting and efficiencies for organizations interested in implementing a software solution.
PROS"User Friendly" is what I like most about the software. The entire design of the software is based around the user interactions and is developed to ensure full functionality of transactions and reporting.
CONSThere are still features that require development and inclusion. The team is very responsive and is working with us to roadmap and get priorities established which will improve the system for our organization and other customers as well.
Michael
Aviation & Aerospace, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
Great aviation Maintenance Tracker
Program easy to use and always help available on the phone
PROSProgram that has easy tracking of maintenance inspections and Components
CONSNo good way of tracking oil inventory and easily going from shelf to aircraft and a way to show usage of the oil
Reasons for switching to Veryon Tracking
Was interested in tracking maintenance and inventory at a reasonable cost
Dave
Airlines/Aviation, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Tracking Maintenance with a Higher Level of Confidence
With previous maintenance tracking software, items were regularly missing after being scanned and several regulatory issues resulted. Missing items were compounded by the multi-layered, overdone systems we previously used. QA reviews of maintenance accomplished should not have to include a course on how to use the system each time. With Flightdocs, our QA techs can easily develop a flow and get the job done.
PROSFlightdocs has a clean interface and instills a high level of confidence in our technicians and QA right from the first login. In our business, a mistake can result in severe consequences and we need to know that we are using the best tools.
CONSLocating scanned attachments is a bit cumbersome at first, but once acclimated to the process, not an issue.
Eddie
Airlines/Aviation, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Solid customer support, 24/7 - 365
GREAT PEOPLE and customer support. The system could use some improving to make it better over all but it has some nice features over other operating platforms out there (pictures of parts, tools, and ability to add calibration certs to have everything you need during the audit processes makes this product soar in my opinion.
PROSI love the platform usability, rather it be from my smart phone to check stock while I'm away or using the iPad to simply snap a photo of a part to have on hand as a reference.
CONSChange takes time and it has come a long way over the past 2 years. It would also be nice to be in the know when changes are implemented.
Reason for choosing Veryon Tracking
N/A
Ioannis
Aviation & Aerospace, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2020
Review
User Interface very intuitive. Fully paperless even for the crew that want to have access to the due list.
CONSNot very customizable. Would be nice to let the customer choose what is displayed on every page and to be able to set his/her own defaults. This will set Flightdocs apart from the competitors. Can not set up or delete my own employees as an admin. Would be nice to have inventory on the iPhone app.
Reason for choosing Veryon Tracking
US based customer support team.
Jodie
Aviation & Aerospace, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Flight Docs
great customer service support
PROSUser Friendly and easy to correct. Support by customer service and training a plus. Turn time on updating information is very fast.
CONSallows duplicates for same tasks and customer codes very across the fleet of same type aircraft would like codes to be uniform
Reason for choosing Veryon Tracking
was not part of the purchasing decision
Reasons for switching to Veryon Tracking
cost effective and user friendly
Kaitlin
Airlines/Aviation, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Great Customer Service, a work inprogress
I think its great that all this information is inputted and we are making it smarter everyday.
PROSI can access this online anywhere via my phone or Ipad. Any and All ideas to help improve the system are implemented or at least reviewed. Love the information center.
CONSI wish there was a way when we get Requests that we can check off what was pulled from stock and what was sent to a PO. That way, when a request is still Open, I know why and what PO was made.
Don
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Professional, reliable, visual, intuitive, Mobil, I love it.
Always available, the Mobil apps make on the road access easy. Support is just a call away and alway very helpful! The dash board is the best. Easy to use. Very power tool for our business.
CONSWork order function doesn't show next do information like the task has when you move it to the work order tab. time remain or days till due would be very helpful in the work order. It also allows you to add the same task more team than once.
Kim
Airlines/Aviation, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Customer Service is Exceptional
The team in Customer Service or the ones who answer the 800 number when we call are an asset to Flightdocs. They know how to help and will get us what we need. Since I have Admin rights, I have received a lot more training from this team and it is so appreciated. They are always happy to help or make corrections. Everyone of them has been friendly, knowledgeable, professional and helpful. I don't know all that goes into creating your company but this team in my opinion is a huge asset. Thank you
PROSI like that I can compare multiple A/C at one time to ensure we are tracking all the same. I like I can update multiple records at a time. I like that I can group tasks ie: Parent/Child tasks and then when you add compliance you are not looking for multiple entries.
CONSSometimes I get a no records found and that can be frustrating.
Reason for choosing Veryon Tracking
We believe this product will what we need to get our rotor and fixed wing on the same program.
Reasons for switching to Veryon Tracking
We were not getting the help we needed to move forward
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Customer Service is Top of Industry!
Fantastic experience(especially with customer service) with a super intuitive interface all the way through. As a new employee it was a breeze to learn and teach others as well!
PROSCustomer service has resolved dozens of requests and complaints related to scheduling and maintenance items.
CONSCost per aircraft. We were not given clear answers when asking about the product at a convention. Prices do climb every year but is still worth the money.
Kevin
Aviation & Aerospace, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Flighdocs Software
Ease of use and customer service. Product support is outstanding.
CONSI have no complaints with the system. If I need help, they are on top of the game.
Reason for choosing Veryon Tracking
Ease of use and product support
Reasons for switching to Veryon Tracking
Cost
Carter
Automotive, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Flightdocs
Very good and customer service is very good
PROSEase of use and data entry is very easy.
CONSNo credit back on account for unused and paid for service
Jason
Aviation & Aerospace, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Great Software for Corporate Flight Department
Ease of use and presentation. Very easy to navigate and search for what you need.
CONSI haven't used the inventory management enough to get used to it, but it seems like it has a good layout for functionality.
Bryce
Verified reviewer
Airlines/Aviation, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Flightdocs Review
I have enjoyed using Flightdocs so far! Customer service is great to work with! I can call anytime and they always assist with my questions/ concerns that I have.
PROSEasy to manage and track inventory. love the function of flagging you if your inventory will expire within 30 days.
CONSWish you could make internal notes on PO's, RO's SO's that don't reflect on the actual hardcopy.
Steve
Airlines/Aviation, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
CPM
All 3 of our aircraft on one platform make updating easy and saves time.
PROSEase of use. The format and site layout are very easy to find items quickly.
CONSNot many cons after I got familiar with the software and site map. We have Bombardier products and we still need to report our trend data to CAMP Sys.
Mike
Aviation & Aerospace, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Great Service
Very Positive!
PROSEase of use. And simple to update. Great software.
CONSNeed to make multiple entries for multiple items.
Tim
Construction, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Tim Rowe
Very good
PROSFlightdocs is relatively easy to use. Sometimes it’s a little tough to navigate. But customer service has been more than helpful in navigating the program. And the program is easy to read.
CONSA little difficult to navigate through but customer service has been very helpful in helping me to navigate through the program
Reason for choosing Veryon Tracking
Came with our aircraft. But I wouldn’t change it.
Miguel
Airlines/Aviation, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
New To FlightDocs
As of now, overall I am more pleased with Flightdocs than I was with the previous program we were using.
PROSVery user friendly. The drop downs make it easy to find what I am looking for.
CONSMy knowledge. I am new to the software so I am still learning.