All Wherefour Reviews
1-25 of 50 Reviews
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Jennifer
Verified reviewer
Food & Beverages, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Makes Traceability easy
I find Wherefour very easy to work with. They help us meet our regulatory requirements for one step forward one step back traceability. When I first started using Wherefour in 2019 I submitted a list of suggested improvement and they have actually implemented most of them. So they really do listen to customer feed back
PROSThat is was easy to set up - also they are extremely responsive to improvement suggestions.
CONSThat the page tabs are at the bottom of the screen instead of the top
Sydney
Food Production, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Recordkeeping Made Easy!
In the past, our company's had a really hard time getting everyone to utilize the software consistently and correctly. Wherefour is EXTREMELY intuitive and has eliminated the need for constant retraining sessions.
CONSIn the event that an employee plugs in his/her own WO #, I wish there was a way that the program could recognize whether or not that WO # had previously been created/used, prevent the employee from using the duplicate #, and redirect him/her to create a new number.
Reasons for switching to Wherefour
SafetyChain was our previous QMS...it didn't offer inventory management and wasn't intuitive at all. It was very difficult for our plant employees to understand concepts, enter data, etc.
Jacqueline
Food Production, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed January 2024
Wherefour Gala Bakery
Not satisfactory being that it does not seem to be a complete system with the needs of the customer and attention to detail. In addition the customer service not being adaptable to working with customers to complete the system to individual company needs.
PROSThe only thing has been ease of operation
CONS1. Missing too many vital/critical details- module capabilities needed for food production 2. The inability to customize either from the W4 end or our end In turn, this makes it extremely hard/inefficient to complete the ERP circle with this system.
Jovan
Food Production, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Pro's and Con's of Wherefour
My overall experience with Wherefour has been great. The service is amazing at organizing food manufacturing and all the processes that come along with it. The customer service at Wherefour is great and the company wants to see your organization succeed.
PROS- Simplicity of Wherefour in regards to other ERP systems. - Modification of tabs and control panel to adjust to organizational needs. - In-depth tracking of food production, during manufacturing and shipping processes.
CONS- Some titles should be simplified as to what actions their sections perform.
Stephen
Warehousing, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
WhereFour Review
Wherefour has been incredible in helping us manage our raw materials. It has proven its ability to handle a high volume of data and give us that data in a multitude of ways.
PROSThe reporting features are incredibly useful. The ability to filter different inventory items, customers, orders, activity, and dates really help with a full scope of the business. We also really like how it tracks our raw materials and the ability to reconcile easily.
CONSThe lack of control of self customization when trying to visualize data.
Reasons for switching to Wherefour
We made the switch because MRPeasy and Katana MRP could not handle our volume and incoming data and as a growing business we needed that capability.
Parker
Food Production, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Wherefour has been a game-changer for our manufacturing operation.
My overall experience with Wherefour has been superb - from the initial sales contact to implementation to full usae and maintenance.
PROSThe "what-if" feature has eliminated a very time-consuming task. The On-Hand report is very helpful for inventory valuation. The bulk inventory adjustments are super helpful.
CONSI sometimes wish that some of the data entry for Purchase orders for example could fucntion more like excel where you could actually do simple calculations within the cell. I also wish there was more permanent solution for allergen handling - i currently have to manage this with custom fields which is fine, but it is such an important piece to food manufacturing that i think it deserves a little more permanent focus and functionality.
Reason for choosing Wherefour
Wherefour seemed intuitive and user-friendly. And the price was generally better than other systems we looked at. Also, no long-term contract.
Penny
Food Production, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Excellent Customer Service
The software works as intended. But better yet, the Customer Service team works even harder. I have found them to be extremely helpful - able to put complicated steps in to easy to understand instructions and they always seem to care that we get the results we need. I am beyond pleased with[sensitive content hidden] - our aptly described "Customer Success Coordinator". She is there with answers to our (very frequent) questions. And almost always responds the same day.
CONSCan't say there is anything I don't like. The system works as described and has an incredible team backing it up.
Kaylee
Cosmetics, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Necessary software for a growing business!
Our overall experience with Wherefour has been very positive. Their customer service is excellent and their development team is open to hearing about features that uses would like the software to have.
PROSOur favorite aspects of Wherefour are the ease of Production planning, tracking, and inventory recording. We are a certified organic organization and having access to all of our records in one place makes our audit periods so easy. Wherefour is truly built out for traceability and it does not fail!
CONSI haven't found many downsides about using wherefour. One thing (very specific to our process) is that I wish it were easier to pull reports that tie order number to the lot number that was shipped. This is crucial to a production trace-back audit.
Lana
Dairy, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Zingerman's Creamery Review
The user interface, the in-depth training videos, the responsiveness of our implementation team [sensitive content hidden]
CONSThe fact that it doesn't integrate to our current accounting system, Sage 50.
Tom
Food Production, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Nice management tool
The inventory management is critical for my day to day ops.
CONSWe're still pretty new to the system, so I'll need to wait and see.
Paul
Food Production, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Food manufacturer and self delivery company
I purchased this initially to handle the traceability requirements I have with our audits. We quickly expanded into using the COGS capability to see exactly what each of our 40+ products are costing us and then once I reviewed the invoicing function I realized it was far superior to the invoicing program I was using so we changed over to Wherefour for that also. It integrates with QB well which is quite handy. There was some features that I was missing, and I could talk to the company about them and they integrated these features into an update. They are constantly updating/improving the software so I feel that there is a lot of work going into improvements of an already great program and that they listen to your suggestions is quite impressive. One last but important point is that they are very responsive to answering all of your questions and when I have a difficulty they get on the phone with me and teach me how to solve my problem.
PROSThis product is easy to use and I can get a new driver up and using the software within a matter of minutes. We manufacture our own food products and the traceability function is perfect and allows me to go through 3rd party audits that are required for our national accounts. The ability to monitor COGS down to individual batches of cookies or ice cream is powerful since ingredient pricing has been fluctuating so much lately. Also, I use the reporting function daily to track what products are selling and since we have some seasonality to our products I can quickly see when sales are increasing or decreasing which allows me to adjust production levels rapidly.
CONSOur invoices are created at our customers locations since we are a DSD provider. So the driver uses an iPad to create orders and invoices but if the customer is not in an area with cell service (so we can connect to cloud) we can't make an invoice. It would be nice to have an offline function, allowing us to generate an invoice, print it out, and then once we are back in contact with the cloud it would update.
Reasons for switching to Wherefour
My other program was only for invoicing and could not do traceability or COGS. I was doing traceability by hand which took hours and now Wherefour can give me a forward or backward trace in a matter of a minute or 2
Derek
Printing, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
An exciting product with a lot of potential
Overall its been very positive with their responsiveness to change requests and the onboarding process. The tool is clearly growing at a very fast pace and I look forward to the features they roll out in the coming months and years.
PROSThe software is web-based so it means it can run on any web-enabled device. It's very intuitive for our manufacturing operators and most of the UI is very easy to grasp. It's using the best of the modern web, compared to so many other dated inventory management tools. I love the custom label editor and templates for PDF reports for things like customer order PDFs and cycle count reports. The support has been outstanding and the onboarding team has really ensured our issues are addressed in a timely fashion.
CONSWhile the product is in the Sage Intacct marketplace, it's clear the integrations are still being worked on as customers need them. There are some serious limitations to how you can do lot/bar/serial# automation which is requiring us to rethink a lot of our existing systems but it can feel limiting at times.
Reason for choosing Wherefour
User experience, feature set related to traceability and label generation, and integration with Sage Intacct
Reasons for switching to Wherefour
Fat application only, limiting licensing, poor user experience
Owen
Food Production, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Intuitive/Simple ERP with Great Customer Service!Superb for Licensed Cannabis Manufacturers!
Overall, Wherefour is an extremely effective tool and it is super simple to navigate and setup! I would highly recommend anyone in the cannabis manufacturing space to use them as we were able to combine all of the features we needed into 1 platform! Also, the price was a huge selling point for us so we feel like we are definitely getting the most for the price!
PROSEverything Wherefour offers in terms of an ERP combined with Integrations with Metrc/Quickbooks/Etc. was what we needed for our business and they made it so simple to use and setup! We use Wherefour daily for our manufacturing business and it saves us so much in time in terms of keeping track of inventory and managing our customers. The integrations with Metrc were also a big deal for us and it streamlines all of our operations into just 1 platform. No need to train our employees on multiple platforms! And learning everything only takes a few hours! They were always very fast in response to our questions and provided plenty of training/materials to help us get setup in a matter of hours.
CONSHonestly, NOTHING to complain about! We took our time in deceasing what ERP to go with and Wherefour didn't have any of the faults we found with other ERP's.
Reason for choosing Wherefour
Wherefour has all the features the competitors had and even more than most of them. Also, the simplicity of the UI and the functionality was just what we were looking for in a fit for us. As most ERP's in our space are geared towards cultivation/retail, we found that Wherefour has all the tools needed for a manufacturer.
Neil
Cosmetics, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
I wasn't convinced we needed an MRP but I was very wrong!
As the owner of a small company we try to keep everything easy and accurate since we have a small staff and their main purpose is to make quality products, and not to get bogged down with tedious paperwork. My production team implemented Wherefour to keep track of raw material and final production inventory about four years ago. Our audits were very tedious and we didn't everything on paper. I wasn't sure going to a cloud based MRP would be a good idea as we seemed to have our "on paper method" dialed in. I was very wrong. Although I don't use Wherefour to track raw materials like the production team does, I have found myself going in and doing reporting of production runs more and more. The fact I can put a date range in and see how many X we made from X to X in X year...is amazing. I don't think we could function well now without Wherefour and I see now our "mock recall scenario's" were a mess! Paper is NOT a good thing after all. Although I am not involved in the yearly certification audits we do, my staff now is very confident and calm with zero prep work pre-audits. This saves us time and money overall. Wherefour is just really great and evolves readily with the industry. Top notch.
PROSEase of use Accurate reporting "Fingertip" information Organization of all.the.things.
CONSHonestly, nothing. At times, the calendars can be glitchy because you have to specify date ranges, but I realize for most, this is what they would want/need.
Maggie
Food & Beverages, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Great Software for Food Manufacturing Companies
The software is very user friendly and was easy to integrate into the companies current systems/processes. Features that have been added over time have been game-changing and only serve to make the software more user-friendly, logical and helpful as a manufacturing business. But what stands above all that is that the customer service from the team has always been top notch, and anyone at Wherefour is always willing and ready to help at a moments notice. Great product, great team!
CONSThe planning features have been a great addition, but still create some difficulty when trying to balance the "look ahead" with what is happening in real time. To date, we have operated mostly as "just in time" manufacturing and have not be able to utilize the planning tools as much as we'd like to be able to in order to create drafts or schedules.
Reason for choosing Wherefour
The understanding of food-specific manufacturing with measurements/formulas that were able to be customized for batch production.
Maria
Food Production, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2023
WhereFour in Food Manufacturing
Overall great experience with WhereFour, it's a great system for MRP & production usage & tracking, would definitely recommend for those purposes.
PROSWhereFour is excellent for Bills of Materials, MRP, production tracking, and traceability. Each of these have easy to use functions and simplify the time-consuming process. Lot#s are easily tracked & the available reports fit our needs, especially for audit purposes. The customer support team is exceptional, they are always willing to help in any way possible.
CONSThere are a few things lacking in the orders/invoicing & inventory functions, much tracking is required outside of WhereFour to cover our needs.
Reasons for switching to Wherefour
other system was too old to be supported
Ade
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed October 2022
All Our Traceability Issues Resolved
Our challenges related to traceability, inventory, and cost management have been met by this software.
PROSBecause the program is web-based, it may be used on any device with a web browser. It is highly intuitive, and the majority of the user interface is simple to understand. I adore the customizable label editor and the PDF report templates for things like cycle count reports and client order PDFs. Working with WhereFour is really simple and the Team behind it are very responsive because almost all the suggested features I recommended when we started using it many months ago were fixed in no time. Above all, it really solved all the traceability challenges we encountered in the past with other softwares.
CONSI wish they could allow users like me to do some customizations as we deem fit such as changing the location of tabs on the interface.
Diana
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Necessary for Food Safety
Our company has annual third party audits and part of our requirements to be compliant with food safety is to have an effective way for tracing lots. We used to to this process by hand and have tons of binders! WhereFour speeds up the process of tracing and we love that it can be accessed from any device because it’s cloud based. It’s very easy to use once you have all your information in the software.
CONSAll the feedback or additional needs that we’ve had since we’ve been using the software, have been addressed by the team. Wherefour is always updating and making the software better!
Reason for choosing Wherefour
It’s cloud based and prices where more accessible for a small business than other softwares.
Gregory
Warehousing, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Great Software and Better Company
I could not be happier with the Wherefour experience. They are so willing to understand our business needs and they are consistently attempting to work with us in order to successful. Truly "Our success is their success" attitude!
PROSFrom the start, I was very impressed with the ease of use to get the software implemented and get up and running. The infrastructure of the software is exactly what we were looking for and provided all of the critical features such as Order Management, Warehouse Management and Inventory Management. Our Company was had unprecedented volume and the integration services with our ecommerce store played a significant factor. The ability to get the reporting in all these areas were critical to our success and the support team and services were outstanding.
CONSThe main dashboard has been improved as in the beginning there was no way to customize relevant to our organization. Since, they have create new features that allow for widgets that summarize information/data which is critical for our business.
Kelly
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
A gamechanger for our small business
We have had a positive experience with Wherefour. They have been onboarding new features that we request and their customer service team is always quick to answer questions we have.
PROSThe ease of writing POs, tracking inventory lots for raw ingredients and production work order has been immensely beneficial to our small company.
CONSThe reporting filters could be expanded to get the report you want without having to manipulate data further within a spreadsheet.
Bradley
Food Production, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Wherefour is a powerful tool and is evolving to compete with larger platforms, but at a lower price
This has addressed our traceability, inventory and cost management needs associated with food production.
PROSWe use this platform on a day in and day out basis. It is designed on a modern platform with powerful UI features and the ability to develop more features with ease over time. The connector to Zapier has given us powerful integration capability that we use extensively to solve real business problems.
CONSAs with any platforms there are niggly little bugs, and a few features you will wish worked another way, but nothing that prevents you from conducting your business.
Reason for choosing Wherefour
Cost, UI functionality, growth potential
Leah
Food Production, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Highly recommend
Traceability, inventory control, creating work orders, and costing are the features we are using most at this point. Wherefour and their support team are doing a great job of helping our company grow and are responsive to feature requests and questions when implementing any new features.
CONSThere is a high learning curve when implementing new features; however, the support team makes this as seamless as possible by responding promptly to emails, offering video chats, webinars, and other learning tools.
Mayuko
Food & Beverages, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Solid Start-up Inventory Management Tool
The area I have really enjoyed has been the service level of support in the onboarding process and taking us through all the different modules. The way of showing how to build and integrate has been great. We really enjoy working with Amy, so please recognize her efforts. While there are kinks in the program, we like hearing there is a pipeline for improvements. That gives us a lot of hope continuing to build around this product and our relationship.
PROSOverall, ease of use and a solid system for newer, smaller organization for inventory management. It has some really good features that can make the business run. There are some areas of reporting and management improvements that could be in place, but for a simple organization, it works.
CONSThe two areas of opportunities are really around better reporting and going through a bit more of how the reporting can be used to improve the operations a bit. We came across some kinks in the reporting feature that show some opportunity. We also wished there were slightly better integration with the system.
Reason for choosing Wherefour
Overall, ease of use and good support structure.
Reasons for switching to Wherefour
Better management of inventory was needed. Aligns better with operations.
Matt
Food & Beverages, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Tender Food
Easy to use, and it has all the core functionality that we need. Managing orders for customers and then manufacturing from formulas is great.
CONSLearning curve is somewhat high and you don't always know the full repercussions of when you make a change in a setting, how does it affect everything else. I.e changing the status of an inventory to a finished good makes it so that it's visible to a customer on self service, but that's not something that was taught
Ryan
Food & Beverages, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2022
Crushing Audits!
1. Integrations that work near flawlessly with Shopify, Shipstation, and others. 2. Requires our team to properly receive ingredients and other inputs before running Work Orders. 3. Makes Inventory Management an order of magnitude easier as a mixed ecomm/wholesale company. 4. Removes all stress of traceability and mass balance audits from our certifiers and the FDA.
CONS1. Onboarding was not fun at all. 2. Subscription fee should NOT be charged at the same time as new user pays for setup credits in month 1. 3. Certain small features like PDF Edit and Quickbooks integration should be INCLUDED in core product. 4. No bug rewards for users ;) We found a lot in the early days!
Reason for choosing Wherefour
1. Built on React code 2. Shopify/Shipstation Integrations 3. Pick and Ship feature