All Incident Tracker Reviews
1-25 of 25 Reviews
Sort by
Marissa
Mental Health Care, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Incident Tracker Product For Non-Profit
Excellent; we have been impressed by the attentive and available customer support as well as the user efficiency.
PROSWe selected Incident Tracker for use in a 400-person organization as we had outgrown our homegrown system. We had received positive feedback from organizations of a similar size that they found the program useful, and the reporting function has saved us time as well. Brett Hart has been a fantastic resource for us as we have launched this program!
CONSWe would like to be able to 'tag' employees to review and respond to reports rather than assigning them to one person at a time, as our previous system had this functionality. Otherwise, I can't think of anything else we would change!
Reasons for switching to Incident Tracker
Our organization grew and our homegrown system could not handle the volume and complexity of reports we needed to document.
Kate
Individual & Family Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2022
Incident Tracker is so helpful
I work at a residential campus for kids with behavior issues so we use the software to not only log specific incidents that occur, but we also use it so that each program can track/log the daily activity of clients - each program on campus creates a daily shift report using Incident Tracker.
PROSThe software allows the user to keep a chronological record of all incidents that occur or need tracking. The software allows the user to search for past records using a variety of filters.
CONSAlthough the software offers a variety of filters in which the user can search for info in the system, the search function almost has too many option and can be overwhelming when trying to run a search of old reports.
Reasons for switching to Incident Tracker
To modernize our process and find a better way to track and manage daily activity and incidents on campus.
Vendor Response
Thank you for your feedback Kate! We are glad to hear the software has been a versatile tool within your organization.
Replied December 2022
Elijah
Non-Profit Organization Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed January 2023
working with the system.
I would say it is a good tool for the field I work in. With the constant need to keep track of multiple youths and events it gives a good foundation for that. Most of the issues I have are within the bugs that are sometimes present.
PROSI like the ease of use during a day of work. The ability to review previous logs if need be.
CONSIts buggy and slow at times. The log will sometimes to erased. The product will choose 1 day to not load at all.
Vendor Response
Thank you for your review Elijah! Please feel free to reach out with any issues at anytime. Our customer service would be happy to address any of your concerns.
Replied January 2023
Laurie
Mental Health Care, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Great Product!! Great Customer Service!!
I used this product at a previous employment placement and loved it! I encouraged my current employer to try it and we started to use it in April of 2022. Staff really enjoys the ease of the use, and we actually get more reports now. Customer Service is THEE BEST!!!!
PROSVery user friendly and can be customized to meet the needs of an agency. We have the best support from those at Incident Tracker! They customized the program for us and continue to help with updates. We are SO impressed with the quick help and professionalism of the company. So much to like! I also like the reports that I can run in the program.
CONSWould be helpful if multiple users could be assigned to a report to add information. That is all I can think of!
Reason for choosing Incident Tracker
We were using paper to complete incident reports. I had used the product before and now we use it here. It was such a good program and was offered at such a very good price for us. We are SO glad that we have the program. It has made a huge difference in how we manage incidents. THANK YOU!!!!
Vendor Response
Thank you Laurie for your customer loyalty and continued business. We are so glad it has been an asset to you in multiple employments.
Replied November 2022
laura
Security and Investigations, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
University of La Verne
I love using it
PROSThis software is user friendly and easy to use
CONSThe new search feather is a little confusing
Reason for choosing Incident Tracker
user friendly and cost
Vendor Response
Thank you Laura, we are glad that you are enjoying our user friendly interface!
Replied June 2022
Ryan
Education Management, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
Injury and accident management
We love the system and ease of use.
PROSEach user can have different levels of ability. The documentation or tracking of all action taken or submitted with report.
CONSDuplication of fields when a report is filed.
Reason for choosing Incident Tracker
We like the ability to create our own forms and the communication piece.
Reasons for switching to Incident Tracker
We made the switch when we upgraded our system and would have to have our technology department recreate it. This was a good transition point to use something with better features and ability.
Vendor Response
We appreciate your continued use of our product and we are happy to hear that it is benefitting your organization Ryan!
Replied May 2022
Heather
Mental Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
Incident Management
Overall we adore this program and it's features. This is an excellent product to fit small and semi large agencies. It was able to assist us in getting a handle of a manual process which had quickly outgrown itself.
PROSThis software allows us to visualize and quickly analyze incidents which are open and pending actions.
CONSWe would like to see the ability to have incidents assigned to more than one person. For example, if a client has a medical situation, we sometimes have to route a review to the nurse manager and the program supervisor of the clinical service. This slows down our wrapping up the incidents .
Reason for choosing Incident Tracker
Cost effective, and ease of start up and use.
Vendor Response
Thank you Heather for your insight! We are glad to hear the software has been so helpful to your organization. We will take your suggestions into consideration in our discussions for future upgrades.
Replied November 2021
Sam
Hospital & Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
Excellent product: healthcare grievance and incident tracking
We have recommended incident tracker to a number of our colleagues. It's handily customizable and we can run reports in a flash. We continue to be pleased with the platform. Additionally, tech support is always swift to handle our technical requests if needed. Highly recommend.
PROSI am enjoying the last platform upgrade - looks sleeker and appears faster. We love the activity hotspot and trending reports.
CONSThe process of status update open / reviewer / closed is a bit clunky.
Reason for choosing Incident Tracker
already built to accomodate what sharepoint would have as an enterprise software.
Vendor Response
Thank you Sam. We are happy to hear you are enjoying the new upgrade.
Replied November 2021
Patrick
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Active User Review
This is a very good and basic incident management/tracker program. It is easy to use on the staff end. I am able to gather enough information and investigate the matter. It is very customizable and the staff are great to make changes.
PROSEase of use, internet based, ability to modify to meet the needs of the company
CONSReporting could be more robust and a bit easier to use. Would like to be able to change some of the fields that currently cannot be changed.
Vendor Response
Thank you for your insight Patrick! We are glad the customization works for your organization. We will discuss ways to make more reporting fields changeable.
Replied January 2022
Morgan
Hospital & Health Care, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Our take on incident tracker
Very positive experience with this system and people running it. Very helpful with the launching of the platform - helpful with any questions we have, quick to help us with any problems we run across Helpful to find creative solutions for requests.[SENSITIVE CONTENT] on our account has been wonderful!
PROSI like how customizable the reports and categories can be, how thorough the workflows and the notifications can get.
CONSWould like to ability to customize the notifications (email and text) going out. Would like to ability to assign the report to multiple people. Would like automatic reports email or able to be sent out automatically - more thorough reports and analytics. Cleaner reports with incident details.
Vendor Response
Thank you Morgan for your input! We strive to provide the best support possible, we appreciate the kind words. We will definitely take your suggestions into consideration for future discussions.
Replied November 2021
Vianney
Hospital & Health Care, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed January 2023
Lab Incident Reports
I am able to rely any issues with specimens to the clinics we serve in a timely convenient manner.
CONSDon't like that the clinic/Facility I am sending the incident to does not automatically populate the person I am sending it to. I have to manually search for the person and assign them a ticket.Also would like a notification to let me know that the person has seen the incident report even if they are taking further actions to resolve it.
Vendor Response
Thank you for your feedback Vianney! You have given some great suggestions we will discuss. We are happy to hear you would recommend us in the future!
Replied January 2023
Deborah
Individual & Family Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
the ease of use and importance
able to look back a info on youth and how certain incidents are handled and if its successful
PROSeasy to use easy to explain to new staff and self explanatory
CONSnothing, great system and love being able to look back over previous similar incidents and how they were handled and the outcome
Vendor Response
Thank you so much for your review Deborah! We are so happy to hear that you find value in our system and everything is working well!
Replied January 2023
Kate
Libraries, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Easily track incidents
Great experience. We went from tracking on a Word document to Incident Tracker. It is a great way to track issues, trends, train staff on handling incidents, and have a system for systematic manager follow up.
PROSRolling this out was easy and almost seamless. The graphs and data I can pull from it are helpful and easy to get. Notifications to managers make follow-up easier to do in a timely manner. Tracking trends is important in security management.
CONSThe banned patron feature is a bit clunky and only someone with admin rights can use it. Could be a bit easier to use this function.
Vendor Response
Thank you for your review and business Kate! We are very pleased to hear that IT is making your process much more efficient and seamless.
Replied October 2022
Heather
Mental Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Incident Tracker
My experience has been very positive and I would recommend them to other agencies. Their help desk is always responsive and I have a resolution promptly.
PROSIt is very easy to use and navigate. They continuously improve the software and add features. It is cost effective solution. Data can be exported to excel.
CONSthere is no way to archive old reports when a new year begins.
Jessica
Non-Profit Organization Management, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Incident Tracker for a Non-Profit
System is user friendly for staff entering the incident report and staff reviewing reports.
CONSWorkflows and setup can be difficult, but worth the effort for the ease in tracking reports.
Vendor Response
Thank you Jessica for the honest review! We appreciate the feedback.
Replied April 2022
Melody
Hospital & Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
helpful product
great customer service; very responsive and addresses issues effectively
PROSreport writing capabilities are well developed
CONSa few features were not as customizable as we had wished
Vendor Response
Thank you Melody! We pride ourselves on our customer service.
Replied November 2021
Patricia
Civic & Social Organization, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Incident Tracker User
Report submittals are straightforward and our representatives are always willing to help.
CONSThe backend set-up is not very straightforward.
Vendor Response
Thank you for your review Patricia. We are glad that our customer service has been helpful to your organization.
Replied February 2022
Malcolm
Hospitality, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed February 2023
Tracker review
Its apart of my daily reports for work.
PROSI like that its a simple process to learn and understand.
CONSI dont like that it doesn't always save my work and then i have to re-do the work all over again.
Vendor Response
Thank you for your honest feedback Malcom! We are glad that the process has been simple and easy for you!
Replied February 2023
Isabella
Education Management, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
I Recommend Incident Tracker
I appreciate the amount of features on incident tracker for categorizing incidents. It is a user friendly, self explanatory software.
CONSIt would be good it the reports saved automatically as you type, so that if the internet disconnects you don't loose your progress in writing lengthy reports.
Vendor Response
Thank you Isabella for your honest feedback. We will take automatic saves into consideration. We are happy you find the software user friendly!
Replied December 2022
Michael
Printing, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2023
easy
the ease of use is very simple even to those who are a little computer illeterate
CONSthere isn't really anything i can comment on, never had any issues with anything.
Vendor Response
Thank you Michael for your honest feedback. We are glad you find the system so user friendly. We hope that you continue to have a smooth experience.
Replied February 2023
LeighAnne
Hospital & Health Care, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Feb 25 2022 review
PROS
Easy to use. When using to submit multiple reports daily, it’s nice to have minimal clicks and keystrokes to enter info and use the tab key to move around the form and not have to bounce between keyboard and mouse.
CONSAuto save does have a mind of its own occasionally.
Sara
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Impressed
Very easy to use and we use this tracker often
PROSThat our communication with the customer has improved
CONSJust that we have to use it as much as we do
Vendor Response
Thank you Sara, we appreciate your business! Glad to hear you are happy with our product!
Replied November 2021
OreOluwa
Facilities Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed March 2022
Great for tracking Incidents.
I like you can add more notes to already logged reports.
CONSI do not like that other people can add notes your logged report without your permission.
Vendor Response
Thank you for your review OreOluwa!
Replied March 2022
Josh
Libraries, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2022
Public Library Incident Reporting
Incident Tracker makes it easy for library staff across locations to share reports. It keeps all the reports in one place and is easy to search.
CONSIt is a little hard to integrate photos and videos into the reports.
Vendor Response
Thank you for your feedback Josh! We are glad to hear that Incident Tracker is helping your library system to share information.
Replied January 2022
Emily
Education Management, 201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed October 2021
Incident Tracker Works Well
Incident Tracker is easy to use and gets the job done.
CONSI can't think of anything that is an issue for me with this software.
Vendor Response
Thank you Emily, we appreciate your input!
Replied November 2021