All Document360 Reviews
1-25 of 123 Reviews
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Elaina
Accounting, 11 - 50 employees
Used unspecified
OVERALL RATING:
5
Reviewed April 2024
Document360 Review: Use Their Customer Service & Resources.
Julian
Verified reviewer
Computer Software, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
The best tool we found for creating and managing a KB
We had an old looking KB that was difficult to customize. Setting up the KB in Document360 was fast and maintaining it with new articles is easy. The look is now up-to-date and our users are very positive. The support from the Document360 team and their willingness to listen is also great.
PROSThe choice of editors (markdown and WYSIWYG) and the single-sourcing features using snippets and templates. The Home Page Builder meant we were able to quickly set up a KB with the same look and feel of our website. The support is also first class.
CONSOnce in WYSIWYG editor, moving back to markdown is not possible. The advanced search includes options like contributors that we don't want to advertise.
Reason for choosing Document360
Document360 was the easiest to use with the most features. We tested each product for a few days to see what each could do and Document360 was the easiest and fastest to set up something basic and included a feature set the ticked all our boxes.
Reasons for switching to Document360
The old product could not be customized the way we wanted it and provided a very old look.
David Andre
Verified reviewer
Hospitality, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Great Tool Amazing Customer Support
1. The software is very user-friendly and easy to learn2. Straightforward Setup. It takes little effort to spin up a new KB3. Lots of extensions (Slack, Chrome, Salesforce, embeddable widget, etc.) allow your users to access the KB wherever needed.4. Amazing support team. They are very responsive both in support calls and issues that require development.5. Great API Support
CONS1. The editor could use some key improvements (though I understand this is currently being worked on). For instance, there are no inline comments.2. Zapier integration is very limited. No ability to update articles (new versions) based on actions in other tools like Confluence.3. Interface can be slow at times.4. UI is not bad but could use some quality-of-life improvements.
Reason for choosing Document360
Ultimately, Doc360 allowed me to provide easily accessible knowledge to all of my users, while other tools were limited or required a larger expense to achieve the same goals.
Reasons for switching to Document360
Zendesk does support very well. However, it lacked many vital features essential to doc management (versions, user assignment, workflow management, etc.).
Simon
Internet, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2022
Good Software, Very Good Support
The availability of the customer support and the help of them was very useful.
CONSSome Features are missing that we found were essential in some cases. Like Custom Icons or likely more. More No-Code Customisation in the Homepage-Builder could help us also.
Daniel
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
First implementation of Document 360
Very useful and easy to use. Good support.
PROSEase of setup - easy to search for functionality and easy to upload and edit documents.
CONSI would like more analytics that shows analytics over all users and all documents. At the moment it focuses on a particular user or a particular document. There is a quite a low maximum size of document. Had to split up a document into smaller ones to upload.
Reason for choosing Document360
Easier to implement a small solution and get going
Mark
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Doc360 is a Fantastic Documentation Repository for Our Team!
We're pleased with our experience using the the Doc360 system. We have been impressed at their thorough and well thought through feature inclusions. The post-sales account management team has been excellent to work with, and we would recommend the product to others interested in a well rounded documentation management platform.
PROSHaving the front-end read-only portal and the back-end editing portal makes navigating for internal and external users extremely simple. Being able to export branded documents is extremely useful. The Doc360 team is constantly developing and adding features to the platform.
CONSWe have encountered issues where the document export encounters problems and we can't use it for a period of time. Additionally, formatting issues have occurred from time to time, but their development team seems to address these problems fairly quickly. It appears as though the system is updated regularly which is a blessing and a curse. A blessing because new features are added regularly, and a curse because features do break from time to time and need to be repaired.Some additional features that appear to be really compelling do cost extra, so be prepared to upgrade your service to take advantage of some of the features that set Doc360 apart as a more unique offering.
Reason for choosing Document360
Doc360 appeared to focus more on the features that we were concerned about. The branded file export is a significant one, but also the internal editing and external viewing portal set Doc360 apart as a more dynamic offering that we found to meet our needs more specifically.
Cynthia
Verified reviewer
Computer Software, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
The obvious choice for effortless knowledge base design and management
After extensive research for a knowledge base to support our software product, we unanimously landed on Document360. I spent over two months predominately testing Paligo, MadCap Flare, and Document360. Even though the learning curve isn't steep, the product is robust enough to cover more than just content design and management. The Document350 team tirelessly supports their product in a professional and friendly manner. They are always available to help with even the smallest issue.
PROSThese features are most impactful; 1. Ease of use; 2. Translation; 3. Workflows; 4. Version control; 5. Categorization; 6. Content reuse; 7. Help widget; 8. Technical support; 9. Cost; 10. File base management for PDFs, Word docs, video tutorials, etc. Also, seamless integration with our software.
CONSWe discovered an API security key issue with the Knowlege Base Assistant, but the issue we had is being resolved.
Reason for choosing Document360
: 1. Ease of use; 2. Translation; 3. Workflows; 4. Version control; 5. Categorization; 6. Content reuse; 7. Help widget; 8. Technical support; 9. Cost; 10. File base management for PDFs, Word docs, video tutorials, etc.
Navneet
Computer Software, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2023
Highly consumerized, intuitive and valuable knowledge management tool for our org!
Our training and development content was all over the place earlier, with no historical data available to new team members. With D360, we've been able to streamline both, our induction procedure as well as our continuous learning programs.
PROS-The tool is highly intuitive to use- with detailed list panel and heirarchial view makes it very easy for new and old employees to navigate.-It's a very effective repository with almost an MS word like UX-Sophisticated UI
CONSAs an admin and user, there's no specific issue that I've faced in terms of the actual functionality as well as admin level capabilities.
Reasons for switching to Document360
Sophisticated UI, ease of use and breadth of features
Wayne
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Better Knowledge base for all
Document360 made it easy to upload all of our documents into the new knowledge base. The features allow us to make it "our own"! The layout and the easy of accessing documents via Document360 or MS Teams is another feature I really do enjoy. The move to Document360 has been nothing but a positive experience for US Cloud.
CONSThe only feature I least like was the API Team integration. I did not like the fact that it was 1:1 API for access. I told my concern to the Document360 team and was informed that next quarter this will be fixed where 1 API will allow all of our MS Team members to use Teams to search documents in Document360.
Reasons for switching to Document360
Need something more robust and easier user interface for a knowledge base.
Mike
Computer Software, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Good software for building your knowledge base
Really solid. I came in not knowing anything about the program but was easily able to navigate and start managing our knowledge base from the jump.
PROSLove the support, they are responsive and proactive. I wish they had a live chat support but they are responsive via email.
CONSBug fixes take a few weeks to be released but I haven't encountered that many bugs
Reason for choosing Document360
seemed like the best path for us to take
Reasons for switching to Document360
To better manage our knowledge base and organization
Emma
Non-Profit Organization Management, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
Easy to pick up system
It has been easy to take over from my predecessor. I could find what I needed easily without much problem.
CONSThe search system is not the best, doesn't always pick up what I need.
Yossi
Information Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Excellent Software, Great Value for Money, Superb Service
Document360 is a wonderful product that answers a need in the market. I used it at a previous job and brought it into this one. I would recommend it for most use-cases, especially for those who want a fully SaaS, no-install, fun authoring experience for serious writing teams.
PROSDocument360 is an excellent KB that includes a large number of features for a very reasonable price. New and updated features are rolled out all the time. We use it in our documentation team and everyone found it easy to learn and easy to use. You can author in Markdown or WYSIWYG - both of which are intuitive. There are a tonne of settings that you can configure to make your KB your own, or just roll with the defaults. The support team is extremely responsive and very knowledgeable. They are polite and easy to work with. It's actually a pleasure to interact with Document360 support because they're always willing to help and go the extra mile to solve your issues.
CONSThere's currently no support for Swagger/Open API files. This is in development and will be great when it rolls out. Also, there's no native support for Auth0.
Reasons for switching to Document360
Better features, lower price, better support, and the ability to grow with the company.
Gideon
Security and Investigations, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Amazing knowledge base and Customer SUpport
Amazing. There hasnt bee a day I regretted to moving to Doc360. I no longer worry about the site being up nor do I need to spend time dealing with publication issues. My next step is to start using new features they are continually adding.
PROSDoc360 is easy to use and reliable. The product has a lot of features, some of which we're just now starting to use. It is a comprehensive solution for an online knowledgebase.The support team is amazing. Before we signed, they conducted a full POC and helped our team integrate Salesforce even though it was our problem. After we signed, we have quarterly meetings with our Acct Mgr and every ticket I have opened gets a full response within hours until its closed.
CONSThe Comments feature for SMEs isnt so good.
Reasons for switching to Document360
Both Paligo and Flare didnt support Salesforce out of the box, they were expensive, and required that we support the documentation site instead of hosting it themselves.
Shyam
Computer Software, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
One-stop Solution for all your Documentation
Doc360 provides more editor features when compared to other modern-day doc tools. Easy-to-use which makes it more writer-friendly. A homepage builder with customization is an added benefit.
PROSIt is one of the best writer-friendly tools in the market. Doc360 gave us the platform to build our documentation from scratch. It comes with a lot of cool features and a home page builder with customization which makes the tool unique.
CONSNothing much about the tool. But when it comes to data migration, we may lose media files. If possible, doc360 can come up with an option to point data to our own servers.
Reason for choosing Document360
Doc360 meets all our documentation requirements.
Richard
Marketing and Advertising, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2023
Document360 makes knowledge base management simple
Overall, the experience with Document360 thus far has been great.
PROSDocument360 was able to meet and exceed all of our requirements. Ease of management, simple and intuitive navigation and the ability to customize the design have all been great.
CONSThe initial onboarding taking longer than anticipated has been the only thing i wasn't happy about.
Reason for choosing Document360
Easy and power navigation features, easy to manage without the need for a developer to handle design, and the price.
Reasons for switching to Document360
Wanted a better user experience and something easier to manage at scale.
Jason
Computer Games, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Awesome product. Highly recommend!
Overall, my experience with Document360 has been excellent. It has done a great job of providing our team with exactly what we were looking for.
PROSThe thing that I like most about this software is the constant improvements and upgrades. Feedback is always welcomed and then used to make the product better for everyone.
CONSSometimes when creating a document with a lot of images, the loading of the images can become slow. This is a minor delay though.
Reasons for switching to Document360
While Google Drive was useful, we found that our documents were becoming disorganized and hard to find or search for. We were looking for something that would solve these issues for us.
Michael
Financial Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Best in class Knowledge Management platform
I had a great experience with them at a previous company - so i recommended them when I moved to my current company. The strongest indicator of a great product is when your customers come back. I'm happy to recommend them to whomever asks for knowledge base software.
PROSKnowledge Management is the new frontier for customer education and help desk deflection. Document 360 gives you a no/low code solution to quickly get a footing in the space so you can connect your customers with what they need. We use it for both external and internal knowledge management. Sophisticated permissions allow you to tailor views so individuals see what they need. Rich text editing allows you to produce beautiful articles with multimedia embedded (videos, animated GIFs etc) to engage your reader and hopefully keep their attention throughout the article. I also like how it automatically generates a table of contents to make navigation easy for readers.
CONSHonestly, D360 is the best vendor I've found for knowledge base software. A lot of help desks have a super basic knowledge base incorporated (*cough, *cough, Zendesk *cough) but D360 runs circles around other platforms with their intuitive architecture and easy-to-use admin interface. Multilingual support....tech support chat....lots to love. They also let admins contribute ideas to their product roadmap - not that they all get chosen but it feels like they listen to their users when planning the future of the product.
Reason for choosing Document360
A lot of the alternatives have UIs that make each article its own square or rectangle.....which may be fine if you have a couple of dozen pieces of content....but when you're managing hundreds or thousands of articles, having a clunky layout just means more scrolling for your users. D360 uses a familiar file tree structure. Easy to find what you need and get back to your work.
Briana
Information Technology and Services, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2023
Overall very nice knowledge base tool with great customer service
We have been using Document360 for some time to communicate all important information about our software ELAINE to our customers. ELAINE is the rapidly deployable and extremely flexible realtime marketing automation platform that empowers corporate marketing teams to create valuable customer relationships through highly customised and automated emails and mobile messages. In addition, we also offer a variety of other features and services, so we were looking for a knowledge base platform that would support large amounts of content. Docs360 makes it easy to structure large amounts of content into folders and pages while offering options to differentiate between multiple reader types that have different access rights. The knowledge base can also be private, public or a mix of both to suit all internal and external access requirements. The article editor covers all basic functions you need for editing in the UI. With the new editor, a lot of previous issues with formatting have been improved and become more intuitive. Source code editing is also supported, however we do not use this much. Multi language knowledge bases are available. Different types of status can be assigned to articles. In addition to new, draft, published you can also add if a translation is needed or has been done. The same goes for reviews of articles. All user accounts can set up reminders to review articles to keep everything up to date. Readers can give feedback for every article which can be managed through the feedback manager. When using one shared reader login for multiple people, it can be difficult to distinguish who the feedback came from and to communicate updates back to them but this would be an option if every reader has their own credentials. Overall, Docs360 has a big variety of features to cover pretty much anything you may need for a knowledge base. There are some minor issues here and there, but the support team is always very open for feedback and can help out with any arising issues.
CONSEditing is still a bit buggy sometimes. Review reminders have to be set in the content tools section to assign them to a specific user. It is not possible to do this directly in the article. The automatic translation feature often has issues and does not translate the article.
David
Computer Software, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Strong product for the price
Document360 made it easy to set up and maintain our private knowledge base. They have most of the features we expected from a SaaS knowledgebase platform and the pricing is very reasonable. It was very important to us to keep our documentation private (available only our SaaS portal users) without having to pay for a license for every reader, and Document360 fit the bill.
CONSThis is SaaS so you're doing everything via a browser, and the admin interface can be slow sometimes, and has a few annoying quirks. This has improved even since I first started using it, but it's not perfect. There are also a few key things I wish I could do via their REST API that are not available yet. Fortunately the Document360 team do actively engage with their customers' feature requests and they maitain an up-to-date customer-facing product development pipeline, so you can see what features and improvements are coming.
Reason for choosing Document360
One of our key requirements was to restrict access to our knowledge base to our logged-in portal users, and if we had to pay for a license per reader, the costs would have been untenable. Document360 provides a turnkey platform that accomplishes what we need without charging per user, and its shortcomings are minimal.
Reasons for switching to Document360
We continue to use Zendesk for help tickets, but we are migrating our knowledgebase to Document360 because it is a much more fully-featured documentation platform and provides a more attractive and modern UX for our clients.
Jenny
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Great Tool!
Document 360 has given us a tool that provides customers with a searchable, easy-to-use interface to quickly find answers to their questions.
PROSThe product is easy to use and produces searchable and easy-to-read content.
CONSThere are a few bugs when editing, but generally easy to get around them.
Reason for choosing Document360
We liked the easy interface and the clean crisp output. Most of all, the search features were the ultimate reason for choosing Document 360.
Reasons for switching to Document360
Search capabilities
Angelo
Information Technology and Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Easy-to-use knowledge base with robust features and great customer support
As a standalone knowledge base, it has almost all of the features that I'm looking for: a good HTML and Markdown editor, a table of content, great searchability, and an easy-to-use CSS and JavaScript customization, among others. I have previous experience with other platforms such as Confluence and Salesforce, and by far this is the easiest to learn and use. Their customer support team is also stellar. They are professional and quick to respond to our queries.
CONSIt doesn't have a way to schedule an article for publishing or archiving. I wish it has support for bulk exporting of documents (from Word). Feature requests might take a while. Limited integration with other platforms.
Brianna
Computer Software, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
A Super Convenient Documentation Tool
Overall my experience has been great! This is especially due to the phenomenal customer care and the specialists at Document360. Also, I appreciate the actions taken to improve Document360 given the feedback provided by customers. Last but not least Document360 has been the ideal option for the knowledge base at the company I am with because it is reliable and efficient.
PROSDocument360 offers an interface that is easy to use and customize. We have found that the tools and features offered enable us to break down information about our software in a manner that is digestible by our audience and gives us the flexibility to embed various types of media so that we can better control how to best deliver material to our clients. Furthermore, as an administrative user, the ability to assign roles and create workflows increase efficiency so that we can be even more productive as a team.
CONSThe only concerns I have encountered are minor bugs and the lag that occurs from time to time when editing or saving an article.
Dave
Telecommunications, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
It's everything we needed
The amount of control we have over our content structure, appearance, SEO, and accessibility helps us to present exactly what we want to each of our audiences. Our dedicated Customer Success Specialist has been a great resource to answer our questions about product capabilities and connect us with other specialists, when needed. The reliability, responsiveness, and uptime of the knowledge portal itself is excellent.
CONSI would like to see their AI tools included in the base price with unlimited use.
Natasha
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great value and user friendly!
Document360 is contributing to the education of not only our users but the customer support team as well! Our support team is able to easily reference the knowledge base during their interactions which helps to also reduce their handling time.
PROSDocument360 is very easy to use at any level. Our operations team can seamlessly create new content while monitoring the performance of our current content. The integration process was quick for our team and we were able to seamlessly create new content as needed.
CONSIt would be nice if the video feature allowed you to embed within the article vs uploading as a youtube or Vimeo file.
Reason for choosing Document360
Easy to use and an overall great value!
Ed
Computer Software, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Works very well for our needs, and easy to on-board new users.
Switching to this cloud-based system greatly improved productivity and workflow. Going from separate documents to an integrated system makes search much better, which serves our customers better.
PROSRobust system with many features, yet is very usable and easy to on-board new users and casual users, which lessens the burden on the primary writer to create all content. Other people can draft and review and main writer/editor can edit and publish.
CONSAlthough it's easy to learn, there are a few things that are quirky and require special attention to understand it and not break something.
Reason for choosing Document360
Faster setup, better pricing, and ease of use.
Reasons for switching to Document360
We wanted to go cloud-based for efficiency and ease of use.