IT Management Software

Finding software can be overwhelming. Software Advice has helped hundreds of businesses find the right IT management software to track and manage their hardware, software, IT services, and operations.

Showing 1-20 of 33 products

ConnectWise Manage

ConnectWise Manage is a managed service provider (MSP) solution that caters to businesses of all sizes across various industries such as marketing, advertising, finance, sales, hospitality and more. Key features include backup management,... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Perimeter 81

Perimeter 81 is a cloud-based solution, which enables organizations of all sizes to provide secure access to cloud environments, applications and on-premise resources for both on-site and remote workforce. Features include two-factor... Read more

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Platforms: MacWinLinux
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InvGate Assets

InvGate Assets is a hybrid IT asset management solution that caters to businesses across various industries. The solution can either be deployed on-premise or hosted in the cloud with features such as  asset inventory management,... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Wrike

Wrike is a cloud-based project management platform for teams of 20+ and is suitable for both enterprise and SMB. It comes with Gantt charts, calendars, workload view for resource management, custom dashboards and real-time updates.... Read more

Platforms: MacWinLinux
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xMatters

xMatters is a cloud-based incident management solution designed to help businesses of all sizes automate identification, prevention and resolution of IT issues. Features include dynamic toolchains, real-time notifications, actionable... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Sentinel RMS/LDK/EMS

Sentinel is digital security and data protection solution designed to help organizations manage license enforcement processes via software monetization, business models and workflow integration. The solution enables managers to secure... Read more

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Platforms: MacWinLinux
Deployments: CloudOn premise
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Obkio

Obkio is a network performance monitoring solution that helps IT teams collect historical data and run speed tests using synthetic traffic. The centralized dashboard enables stakeholders to visualize network data and performance graphs... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Syxsense Manage

Syxsense Manage is a cloud based IT management and MSP software that allows administrators to configure and access in-network and out-of-network endpoints. Syxsense Manage allows service providers and IT professionals to discover and... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Datadog

Datadog is an IT management tool that helps companies gain visibility into application performance. The software provides an overview of a product to a single SQL query and correlates app performance or errors with infrastructure metrics... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Alloy Navigator

Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers a fully integrated help desk, network inventory, knowledge base capabilities... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Sherpa Altitude IG

Sherpa Altitude IG is a cloud-based solution designed to help compliance, legal, IT and records information management (RIM) professionals manage processes related to information governance and electronic discovery. Key features include... Read more

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Platforms: MacWinLinux
Deployments: Cloud
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PRTG Network Monitor

PRTG Network Monitor is an on-premise and cloud-based network monitoring solution. The system caters to businesses of all sizes across multiple industry verticals and is compatible with Windows 7 or later. Primary features include... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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ActiveBatch

ActiveBatch is a cloud-based and on-premise workflow management solution designed on helping businesses implement low-code IT workflow automation. The time it takes to manage workflow and business processes is cut in half with event... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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NetCrunch

NetCrunch is an on-premise network monitoring, alerting and reporting solution suitable for businesses of all sizes across various industry sectors. The solution helps businesses remotely visualize their system performance and monitors... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Netwrix Auditor

Netwrix Auditor is a cloud-based and on-premise security solution that allows administrators to manage server log files, security events and syslogs across the company network. The solution alerts administrators in real time on critical... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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OneLogin

OneLogin is a cloud-based identity and access management solution that helps users control access to facilities, web applications, data centers, cloud storage and more. Key features include single sign-on, web access management, adaptive... Read more

Platforms: MacWinLinux
Deployments: Cloud
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ScopeStack

ScopeStack is a cloud-based sales automation tool, which assists small to midsize IT service providers with job costing, price adjustments and creation of statement of work (SOW). Features include audit history, version control, template... Read more

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Platforms: MacWinLinux
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Kaseya VSA

Kaseya VSA is a cloud-based network monitoring solution for businesses of all sizes across various industries. The system provides a central console for managing IT operations including handling complaints, ticketing, auditing, monitoring... Read more

Platforms: MacWinLinux
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Custodian

Custodian is a cloud-based software-as-a-service (SaaS) management platform, which helps businesses manage application purchasing, licensing and monitoring. Features include usage tracking, bulk data import, contract renewal notifications... Read more

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Sunbird DCIM

Sunbird DCIM is a cloud-based IT asset management and data center infrastructure management (DCIM) solution for businesses of all sizes. It serves various industries, including healthcare, finance, industrial, technology and utilities.... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Buyers guide


Last Updated: September 2, 2020

Today, businesses rely on a variety of IT components—hardware (computers, network devices, etc.) as well as software (mobile apps, network software, etc.)—to support and streamline their operations. But tracking and managing these different IT assets can be a complex operation in itself.

That's where IT management software solutions come in. They help businesses effectively track and manage IT assets and operations (including security) from a central location. But choosing the right software for your business can be challenging; options on the market vary by features, deployment, integration capabilities, and more.

In this Buyers Guide, we'll help you better understand this market. Here's what we'll cover:

 

What is IT management software?

IT management software helps track the deployment of an organization's IT assets and manage its operations, such as performance, usage, and security, from a central location.

Dashboard feature in SolarWinds Service Desk

Dashboard feature in SolarWinds Service Desk (Source)

IT management software encompasses a wide range of applications, and its related products are generally available as suite solutions or as stand-alone tools.

Below, we discuss some of the key applications (some of them are also distinct software categories):

  • IT service management: Design, deliver, and manage all IT services including change management, configuration management, and incident management.
  • IT asset management: Manage technical, physical, and financial aspects of both software and hardware components, including their purchase, deployment, and disposal.
  • Network management: Configure, monitor, and troubleshoot network devices; enables administrators with privilege rights; and supports access controls to limit users to a network.
  • Help desk management: Solve IT incidents or issues by automating ticket assignment to the right support staff and tracking and managing the status.
  • Data management: Create and enforce policies for systematic storage, update, and retrieval of organizational data.

 

Common features of IT management software

Some of the common features provided by all types of IT management solutions include:

Alerts

Alert administrators about any unusual activity on networks or devices, any system failures, or deviation from the norm via email or pop-up messages .

Reports

Maintain network and system logs and generate reports that help to track IT system performance.

Dashboard

Provide a centralized view of how IT systems are performing and options to drill down to search for any specific information.

Remote access

Allow administrators to remotely access devices and databases to delete data, install applications, or monitor use.

Inventory management

Track and manage a list of all IT assets within the organization, such as owner details and number of years in use.

Knowledge base

Store and maintain a repository of all organizational IT information.

Self-service portal

Enable users to resolve IT service issues such as password resets without assistance, or create tickets to request services.

 

What type of buyer are you?

The IT management software you need will depend on the size and nature of your business and operational requirements. In this section, we look at three broad categories of IT management software buyers and some key attributes they should look for in the software.

  • Small businesses: Small businesses usually don't have full-fledged teams to manage and monitor IT assets and operations. They also don't have large budgets to spare. They should, therefore, consider IT management software that offers core capabilities such as systems monitoring, patch management, and asset management. Small businesses may also look at free and/or open source IT management software to meet their needs.
  • Midsize and large businesses: Midsize and large businesses with dedicated IT teams should look at purchasing IT management tools that offer centralized dashboards to track changes throughout the organization. Other capabilities that these buyers can consider include remote access, network management, help desk management, and data management.
  • Managed service providers (MSPs): These are third-party firms that remotely manage customers' IT infrastructure, networks, and/or end-user systems. They'll need to invest in high-end IT management software tools that offer all or most of the application capabilities. Remote monitoring and management, automated maintenance, and dashboards are some of the other features to look out for.

 

Benefits of IT management software

Using IT management software helps streamline IT operations and get centralized control. Other advantages of using IT management software include:

  • Better operational efficiency: IT management tools help to track and resolve tickets faster, identify nonperforming IT assets, and monitor systems and networks for any unusual activity.
  • Improves system reliability: IT management tools help you predict potential IT issues, take preventive actions, and reduce unplanned downtime.
  • Remote IT management: IT management software allows administrators to access, monitor, and control organizational IT assets from anywhere. This helps troubleshoot issues quickly and cost effectively.

 

Key considerations when buying IT management software

In this section we discuss some key decisions you'll need to make when buying IT management software.

  • Cloud-based vs. on-premise software: Cloud-based IT management tools are especially useful for small businesses as they require significantly lower upfront investment—there's no need to procure hosting hardware. Enterprises can choose between cloud-based and on-premise options based on the complexity of their IT ecosystem and security needs. While on-premise tools will grant greater control over network data and are considered more secure, cloud-based solutions will be scalable to match changing requirements.
  • Suite vs. stand-alone software: When choosing IT management software, you have the choice to decide between suites offering a wide range of IT management capabilities or tools that offer specific capabilities such as monitoring or configuration management. Weigh your different IT management requirements against the cost of the software before making this choice. Suite solutions may cost more than stand-alone software, but they save you the pain of deciding on multiple individual tools and then integrating them.
  • Integrations: Ensure that the IT management software you choose can integrate with the other tools you use for help desk management, network monitoring, patch management, or endpoint protection. Integrating with these tools will help you get a comprehensive picture of your entire IT operations as well as help you quickly resolve issues.

Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.