All TeamHeadquarters Reviews
1-14 of 14 Reviews
Sort by
Jamaliah
Verified reviewer
Telecommunications, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed May 2022
Work very wells supporting our project management requirement
I manage to combines all the tools and feature that I needs for managing and running our project into single platforms.
PROSIt's convenient to take daily email tickets and allocate them to project and program resources since it makes it easier to keep track of everything. After that, I use the time recorded on the tickets to compile a status Update, which is convenient and practical. Using TeamHeadquarters has been an excellent experience since it's easy to use and meets our goals.
CONSI'd love it if there were a Report Builder pre-installed. For example, I would be able to customize reports such as the Progress Report to match my specific business and advertising objectives that I set for my monthly goals.
John
Computer Software, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2020
Teamheadquarters makes being a good project manager easier
Because I have many clients and do many projects I need to be able to create estimates, track work performed, provide resource reporting, and weekly status updates. The planned vs actual nature of TeamHeadquarters makes being a good project manager easier!
PROSBuilt in best practices and the ability to create an estimate and capture work (from projects, support and operational work).
CONSThe Gantt chart works well but, you've got to be prepared to take it all the way - it's a con with a good ending.
Reason for choosing TeamHeadquarters
As I mentioned above.
Reasons for switching to TeamHeadquarters
No easy way to create estimates and capture actual time worked. Too many blind spots in the software.
John
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2017
The software has been working well to support my business, my experience with it has been positive.
I've been able to gather all of my project into into a single application to support client and internal projects.
PROSI like that the projects and tickets work together and that I can take incoming email tickets and assign them to projects and then to project resources. Then, I capture the time on the tickets to create a weekly Status Report - very handy and good for consistency. My concept was that I could use the software to support client project work that I do in Digital Marketing -- I was correct, it works great for me.
CONSI really wish there was a built in Report Designer. It would help me to tailor the reports, like the Status Report, to meet my exact requirements and branding needs.
Pj
Verified reviewer
Publishing, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
Team Headquaters for Client Management
It's enabled me to have a better customer client management experience
PROSI liked the fact that I don't need to use multiple applications to service my clients and I was able to migrate from using spreadsheets
CONSI could benefit from a custom report builder.
Reason for choosing TeamHeadquarters
Good integration of multiple features and pricing
Reasons for switching to TeamHeadquarters
Improve client management
Vendor Response
Hi PJ, Appreciate your review. We can provide scheduled .csv SQL reports and deliver them to you via email. Have a great day, Mark
Replied May 2023
Jeff
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
TeamHeadquarters; helping our organization deliver projects to clients on time and on budget.
Excellent! The tool meets our needs, it is regularly updated and improved and the support we receive is wonderful. I highly recommend this solution.
PROSFor us, it's a broad range of capabilities in an easy-to-use interface. It keeps us organized and is core to our successful project management because user adoption is high and the tool is designed well.
CONSNot much, it would be great if it was integrated into our accounting system in the future.
Reason for choosing TeamHeadquarters
For our organization, there were 5 key factors:1. Business stability & time in the market.2. The right price point.3. Continued product evolution path.4. Support & personal interaction with the CEO.5. Overall fit for our company and needs.
Vendor Response
Hi Jeff, Thanks for the review. Hopefully, the CSV customer time report helps out :) Best, Mark
Replied May 2023
Lori
Verified reviewer
Events Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Team Headquarters for Client Projects
Our team has had a great experience, it was easy to deploy and did not interrupt our daily business.
PROSThe [sensitive content hidden] is hands on and is very accessible and knowledgeable about the products offered and can help you customize it for your business.
CONSIt would be nice if we could copy projects but it is in their future plans
Reason for choosing TeamHeadquarters
The customer service was excellent and Entry was quick to set it up for our unique needs.
Vendor Response
Hi Lori, Thank you for the review. Yes, the project copy feature is part of our roadmap so stay tuned.
Replied July 2023
Kurtis
Information Technology and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Exceeded Expectations!
This IT software solution has truly revolutionized work processes, making them more efficient than ever. It streamlines tasks, automates processes, and saves valuable time. A game-changer!
CONSEverything is great. I don't think there are really any complaints that I have.
David
Construction, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2017
Reducing our applications helped us a bunch
Now we only use one app to track time, field support and major projects. TeamHeadquarters has meet our needs and is simple to use which was very important to us.
PROSAll of our work in now in one simple to use application and we can see what everyone is doing in real time.
Nancy
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed October 2008
Barry Cousins and his staff are top notch professionals.
Barry Cousins and his staff are top notch professionals. They have done a great job of listening to our needs and requirements and made configuration recommendations that use the system to it's best advantage. I cannot say anything bad about this team!
PROSTHQ is a beautifully designed and user friendly application which enables us to track and organize help desk tickets and project requests. It allows each staff member to be accountable and responsible for their assigned work via individual work queues. Managers can view staff queues and make comments without being intrusive. This is an ideal communication tool which facilitates teamwork. Email integration saves significant time on the front end. Our users are now demanding other departments provide customer service to our standards. This tool has enabled us to set the bar high, and achieve our customers service goals.
CONSReporting could be more streamlined.
Eva
Packaging and Containers, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2016
Easy to use
Seems very easy to use. It was the only one program that met all of our needs, and we tested about 10 different products. Tech support is fantastic and responsive!
CONSWish there was an easier way to merge tickets. We often have several people submit tickets for the same issue. For example, the internet goes down. We will have about 10 people submit tickets for one issue.
Vendor Response
Hi Eva, Thank you very much for the review. I would be glad to demonstrate how you can create Problems and relate multiple tickets to the problem and batch update related tickets. Let me know when you have time to review online. All the best! Mark
Replied October 2016
Paul
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed October 2008
Would highly recommend this company and their products.
Would highly recommend this company and their products. You will not find a better product for a small/medium business for the price they are offering - we looked for a long time and are glad we found them. Keep up the good work!
PROSProduct is more than we expected for the price they are selling it at. We looked at base camp first and there is no comparison!! Not only does the Entry.com functionality far exceed basecamp's the support and staff anf Entry are really great to deal with. We took advantage of the on-line training and had no problem getting up and running in production in a couple of days.
CONSSo far so good - when our internal network gets clunky so does the application - nothing they can do about it but it slows down based on our environment.
Charles
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed October 2008
We are very happy. Use is actually spreading in our company by word of mouth.
We are very happy. Use is actually spreading in our company by word of mouth.
PROSIt strikes a terrific balance between project management, time tracking, and support ticket control. The ticket information has proven to be extremely useful in internal and external audit support.
CONSIt is at its' best when you understand and live the underlying philosophy. Not all people are willing to make those social changes.
William
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed October 2008
Highly recommend to any IT organization needing to bring order to the chaos of help desk incidents
Highly recommend to any IT organization needing to bring order to the chaos of help desk incidents, operations, and project management.
PROSExtremely easy to use, intuitive, and brings together help desk and project management creating a single place to manage all of our resources and activities.
CONSWould like additional report options.
L
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed October 2012
Review
Great product for help desk services
PROSGreat cross departmental visibility for tickets
CONSNeeds additional workflow components