This software has made me very proactive and my customers love my response times. They do not have to wait for me to come onsite.

The system was improved where when a customer connects with different browsers, it's very easy for them to start the application. We use it for demo's and support.

It is only for Windows-based machines, and there is no iOS or Android Expert client, which would let me administer my clients from my smartphone or tablet.

There is a lag when connecting, can take a few moments. Takes a few steps to let in the tech.

This is helpful for setting up and troubleshooting issues on end points. And it is much cheaper price than competitors.

Ease of use for our company and our customers.

I don't like how expensive this program is. It should be cheaper to help fix problems and error on my computer.

The software is easy to use and website integration for customer use.

Easy to use, inexpensive, very reliable, supports multiple remote sessions at once.

My experience is good because the application works fine.

Easy to guide a customer to to a remote session. Nice features in order to assist the slient.

I love being able to easily and quickly log into other computers. I also love unattended access, so my clients don't always have to go to the website and give me a number to connect.

Fixme.it is quick and easy for both me and my clients.

Install is easy and it is safe. I support a lot of the medical community and it being HIPAA compliant is a big plus.

Gets blocked by a couple of either products/firewalls and have been unable to get installed at clients as a result.

I liked this tool, easy to handle, convenient as it is recommended by the IT service personal.

It is easy to use, the file transfer feature is the best I have experienced. It has unattended access, its easy for the clients to connect to without issues.

Overall, I have had a very good experience with Fixme.it, it works great and does everything I need it to do on PC's.

I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.

Excellent Service Management Software Suitable for IT, HR and Operations Support.

Implements ITIL without complications. Integrates with other solutions seamlesly.

Am working as a IT Manager of one of the company and I have implemented this solution and am very happy by using this.

Not support indepth financials/payments for Purchasing module. Need more development on Contracts Management.

We having been working with Smart Service Desk for a few months now and it has proven to be an excellent investment.

Our customer love the multi-language support in English and Arabic. Over 20 modules in ITSM and GRC to choose from.

As a next step, I really want to see some integration with leading monitoring tool in the market for building and managing CMDB. Overall good application at reasonable price.

This is the 3rd ServiceDesk that I have worked with and is by far the most user friendly and cost effective.

It is a great solution to work and support on with all our clientele.

Overall I do believe that SMART is a Tool that any ICT organization needs. It is very competitive in its pricing and modules offered compared to any other Solution.

The support team for Smart Desk is excellent and extremely helpful. This tool provides all the functionality you need as a Managed Service provider and comes with an excellent support staff.

Vendor customer support is good. We requested some customization based on our organization need and it was very well customized by the smart desk team.

I have implemented this application in my company and it's giving me a good result.

We have used SMART Suite Help and its architectural to make specific customizations of Software to meet our needs. Our users are very happy with use of software company wide.

From the first time I used SMART Service Desk, I was surprised at just how simplicity and ease of use. I am not a programmer and I was able to setup for my Service Desk for in hours.

SLA is not properly configured. Without these basic feature Service desk tool is hard to review.

Smart Service desk is quite a comprehensive and complete ICT Service Desk Tool.

Very easy to implement out of the box ITIL best practices and ISO 20000 standard controls.

User Friendly and easy to access/tracking. High-end reporting/dashboards.

Excellent Field Service Management software, which helped us manage customer support to leading banks in Pakistan.

It is an excellent solution of repute and perfect help desk solution.

We have together worked for its betterment and we are still working for its successful usage internally.

US Dollar

FixMe.IT is a remote support software that enables users to connect to any remote computer. It caters to users from sole proprietors to global corporations across multiple sectors and industries.


FixMe.IT features include multi-session handling, two-way desktop sharing, unattended access, multi-window control, video-session recording, whiteboard tools and more.


FixMe.IT assists in sharing clipboard data such as text, images and other files from one computer to another. Users can also drag and drop files from remote desktop computers or between client machines.


Users can view and control multiple monitors connected to a remote computer. If a computer malfunctions, users can restart it remotely without terminating the current session.


The solution also assists in recording active sessions for evaluation and training purposes. FixMe.IT is compliant with HIPAA and PCI regulations.



LongDescription

Whiteboard

Customizable Reports

Access Controls/Permissions

Session Recording

File Transfer

Screen Sharing

Unattended Access

Compliance Management

Two-Factor Authentication

File Sharing

Activity Dashboard

Reporting & Statistics

Real-Time Chat

Chat/Messaging

Customizable Branding

Reporting/Analytics

Monitoring

Troubleshooting

Remote Access/Control

Summary Reports

Multiple Monitor Access

Drag & Drop

Live Chat

SSL Security

Secure Login

Screen Recording

Collaboration Tools

Real-Time Notifications

The unlimited subscription license offers complete freedom over the term of your purchase.
Monthly plan: $30/seat/month
Annual plan: $300/seat/month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

FixMe.IT

Live Online

Documentation

Videos

SMART Service Desk is cloud-based and on-premise help desk software. It caters to businesses of all sizes in industry verticals such as government, banking, retail, FMCG, automobile, oil and gas, manufacturing, pharmaceuticals and education. Primary features include incident management, case management, change management, contract management and real-time reporting.


SMART Service Desk offers IT service management, governance and risk compliance (GRC), customer relationship management and enterprise asset management capabilities within a suite. Other features include field service management, HR case management, knowledge management and service transition management.


Users can automate their human resources and administrative processes. SMART Service Desk offers integration with event and system monitoring tools, Microsoft Active Directory and social media applications.


SMART Service Desk is available globally and supports multiple languages. The software offers an Android and iOS mobile application. It provides support via a self-service portal, phone and email.



FixMe.IT vs SMART Service Desk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons