Looks clean and is very well received by anyone I demonstrate it to. The cost of the product and zero commitment model is also extremely attractive to the business.

The support received throughout has been outstanding, and any issues identified are normally addressed in a very timely manner.

Very positive, a helpful company who actively listen to their customers in relation to build improvements and new features.

The Hornbill reporting engine is limited and without the advanced analytics the dashboards are also limited.

Whenever we ran into a question or issue, our local support team would help us through it and if they needed help, they would bring in others.

The user interface is modern and intuitive. The level of customization is fantastic, I really feel like they could accommodate everything I wanted.

Finally, Hornbill has a great community where you can find help and knownledge.

The Hornbill Community Forums is a great resource, the people are nice, Hornbill themselves have been exceptionally good with our queries or if we need any assistance.

We had to integrate the Service Desks for 3 Hospitals into one using aggressive timescales with limited resources.

The onboarding process was extremely easy and I have had a level of proactive customer support during the process that I have not seen in any other supplier of software.

There are some standard functionalities you would expect an ITSM platform to have which are missing on Hornbill.

The social media look and feel. API's - it is extremely easy connect to the Hornbill API using PowerShell or any other languages that has the capability.

The support team has always been readily available to assist. The system is very user friendly and self explanatory.

The pace of development is good and I really appreciate the ability to give input to feature requests via the user forum.

Workflow interface is extremely good. There feels to be a real energy with Hornbill to develop and move the product forwards.

This has allowed us to take advantage of shared resources as well as cross-timezone support for our customers. Overall, myself and my colleagues have a very positive relationship with Hornbill.

Everyone is familiar with Visio and a workflow, so having this approach integrated into the design of your workflows is easy to use.

Overall we enjoy using the software and it is easy to recommend that other teams in our company should use it.

This software has honestly changed my department and is very easy to use/structure.

It has been extremely positive with a helpful support network to help us implement it and we've enjoyed a good relationship with Hornbill staff ever since implementation.

It has a comprehensive feature set given its price. It is from an organisation who really do care about their product and customers.

Since processes are pre-defined, some ad-hoc measures may be difficult to implement.

But they really put their money where their mouth is and deliver an easily administered and stable product.

We are very pleased with their service as a software supplier. Customer engagement is excellent, with regular reviews, free webinars and video tutorials complimenting a comprehensive WIKI site.

We have found that the software platform is very easy to use and very innovative.

Previously, using only outlook, this volume was hard to capture.

Creating business processes is extremely easy thanks to a great and powerful WYSIWYG engine.

Reports can't be delivered by email which is extremely disappointing given all the other features available - it's becoming a more frequent annoyance to be honest.

It can be fiddly, and some aspects may no longer be applicable by the point of a new update such as deprecated functions.

Really great so far, looking forward to building on the relationship.

While I've yet to fully integrate all core system alerts, it looks like it can integrate with pretty much everything. The free tier seems extremely generous considering everything it offers.

Business and application wise, everything has been great. We appreciate all the great customer service we have received from George.

Very similar mobile interface. Good way to quickly see what team and who is on call during an outage or a incident.

Plenty of features + ease of integration with other services (influxdata in particular). Support quality is very nice.

Satisfied given the amount of money we pay with them.

Ability to set quiet hours is great to allow people to get a good night's sleep without leaving big gaps in coverage.

But for 99% of the time its too, too much UI flexibility. When the house is on fire, I want to grab the fire estinguisher and go.

Very good experiences with Opsgenie. It is one of the best products out there.

Schedule and users are very configurable. Very easy to use and reliable.

I love the mobile app, it's really easy to use and you can change the sound of the alert. It help us really good for alerts.

What I like the most about OpsGenie is its notification system.

I personally use override very often so I like that you can do it on the web or in the app, but I prefer the web for this.

The app can be a bit hard to navigate through, but more so on previous versions.

Overall  we are happy and  glad to recommend  OpsGenie at  any other organization.

Extracting information from the integration and showing it up in the alert is difficult to setup.

Overall Opsgenie is a very reliable solution if your main goal is to have reliable delivery of alerts to the support staff.

Some of the UI elements are confusing or non-intuitive.

It is very easy to use application. Also highly recommendable if your budget is low.

Overall experience was good and we have been reaping significant benefits from this tool.

We were able to get a really good Pricing and Number of integrations is awesome.

Easy to configure teams with on call rosters and notifications through multiple communication channels.

Great price compared to similar software, feature set is pretty decent, interfaces are nice and detailed activity log is super nice.

The ease of managing schedules is very good, and the alerting works well. Pretty much all you need.

Pound Sterling

Hornbill is a cloud-based solution that helps organizations automate workflows for managing customers, employee experience, information technology (IT) and human resource (HR) teams. It enables employees to collaborate on projects, generate custom reports, manage tasks and capture and store business data in a centralized repository.

Professionals can use the application to create, manage and control shared inboxes to communicate with internal and external stakeholders. It offers a host of features such as an activity dashboard, auditing, knowledge management and more. Additionally, it allows customer experience (CX) teams to create interactive content, share ideas and feedback with team members, maintain service catalogs and resolve customer queries and issues.

Hornbill comes with an application programming interface (API), which supports integration with various third-party platforms such as Box, Buffer, Slack, Salesforce, Microsoft Azure, Jira, Trello, Workday and more. Pricing is available on request and support is extended via phone, email and documentation.


LongDescription

Support Ticket Management

Surveys & Feedback

Customizable Reports

Access Controls/Permissions

IT Asset Management

Contract/License Management

Active Directory Integration

SSL Security

Change Management

Project Management

Approval Process Control

Procurement Management

Knowledge Management

Customer Database

Scheduled/Automated Reports

Customizable Fields

Data Import/Export

Problem Management

Email Templates

Self Service Portal

Help Desk Management

Configurable Workflow

Mobile Access

Dashboard Creation

Service Reporting

CMDB

Capacity Management

Service Catalog

Multi-Channel Communication

Configuration Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Real-Time Notifications

Workflow Management

Email Management

Ticket Management

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Audit Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Widgets

Remote Access/Control

Customizable Forms

Incident Management

Third-Party Integrations

Task Management

Release Management

Inventory Management

Please contact Hornbill Corporate directly for pricing details.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Hornbill

In Person

Live Online

Webinars

Documentation

Videos

US Dollar

Opsgenie is a cloud-based ITSM and issue tracking solution that helps development and operational teams make strategies for service disruptions and remain in control at the time of incidents. It comes with native applications for Android and iOS enabling users to respond quickly to incidents from mobile devices.


Opsgenie keeps teams notified via push notifications and lets responders contact individuals through calls, text messages, Skype and emails during incidents. It allows businesses to identify, manage and track service units via service catalogs, and manage on-call schedules and actions right from the application. Additionally, it provides templates, chat channels and video conferencing tools to automate and manage communication with stakeholders and responders.


Opsgenie enables businesses to track and analyze response actions and identify areas of opportunities and success. It integrates with several third-party software such as Datadog, New Relic, Jira, Amazon CloudWatch, Slack and more. Pricing is available on monthly subscriptions.



User Management

Status Tracking

Application Management

Mobile Alerts

Email Alerts

Templates

Real-Time Monitoring

Scenario Planning

Single Sign On

On Call Scheduling

Team Calendars

Disaster Recovery

Transaction Monitoring

Calendar Management

Collaboration Tools

Event Logs

CPU Monitoring

Contact Management

Audit Trail

Uptime Reporting

Server Monitoring

FTP Monitoring

KPI Monitoring

Event Triggered Actions

Reminders

Automated Scheduling

Incident Reporting

Dashboard

Root Cause Analysis

IT Incident Management

Reporting/Analytics

Monitoring

Prioritization

Remediation Management

Communications Management

Mail Server Monitoring

Corrective and Preventive Actions (CAPA)

Secure Data Storage

Issue Auditing

Video Conferencing

File Sharing

Real-Time Chat

Web browser (OS agnostic)

Start for free and scale as you grow. Opsgenie offers various plans for teams of different sizes and maturity. 

https://www.atlassian.com/software/opsgenie/pricing

We also offer volume discounts for larger teams, use the price calculator on our pricing page for more information.

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