Per user license and Enterprise version is very costly.

The apps needs a little work since I have to log in almost every time and touch ID is hit or miss.

Every single thing, it is absolutely amazing and easy to use. If you have a lot of clients you can add them by business and add details for them.

A lot of API support with 3rd party applications.

ITGlue is a great product for control of your documents, password, and network devices. Everything our Help Desk need in one location.

Overall It is a great option for MSP's that I highly recommend. It is good for users in other departments aswell to keep track of important documentation.

Great product - some features aren't as intuitive as I might like.

When it comes to maintaining the most important information for your clients, IT Glue is perfect.

There is a built in password generator and you can copy the password without ever showing it to onlookers. Excellent product for an MSP with multiple organizations under it.

This integrates with so many of our programs and automates much of the documentation from them versus having to enter it manually like before.

It is easier to find the documents we need. It's nice and organized and the search functions/customizability is wonderful.

Great tool, I love the search button, it does an extensive research of whatever you type in there.

Improves efficiency and productivity in IT asset management, troubleshooting, and customer support. Integrates with other IT tools, such as PSA and RMM, to enhance collaboration and workflow.

This has greatly reduced the time needed to support our clients. I also like the integrations with ConnectWise and Kaseya.

I now have a good way to track my customers networks, assets, passwords and anything else.

Access to credentials is easy and painless. The RunBook export was really amazing and well laid out.

With so many options for storing documentation, it can sometimes be difficult to quickly find the information you need.

Easy To Use - Especially for non technical people.

Another great benefit of IT Glue is the Autotask integration, should a ticket come through and trigger a keyword then Autotask can automatically pull an IT Glue article relate to the keyword.

Well thought out, easy to use, and intuitive software. Designed for MSPs and every piece of information for a client fits in a specific location (and relates to others).

The single best platform that our MSP has invested in. Easy to use, setup, and get going.

Overall, ITGLUE is an excellent investment for any organization looking to streamline their IT management processes.

The usability of the software and the ability's to track assets effectivity.

The sute is well managed and the customization options are fantastic. You can store a lot of information,securely,on this site.

It is regrettable that there is so little competition in this area. Because of this the product is expensive and the service poor.

This is by far the best documentation software I have ever used. Prior to it we were using the KB function in Autotask PSA and it was so antiquated.

My techs no longer have to hunt for information and then worry it is outdated.

ITGLUE's features are robust, and the software can integrate with a variety of other platforms, such as PSA tools like ConnectWise and Autotask.

The documentation system is great and the ability to download all the information you need is very helpful. It's also very secure and has a good innovation team behind it.

Ease of use and access coupled with a great price point when bundling this with BMS and VSA makes this an easy win for all MSP's ranging in size from small to large.

There isn't much that I can say about ITGlue that is negative.

While I've yet to fully integrate all core system alerts, it looks like it can integrate with pretty much everything. The free tier seems extremely generous considering everything it offers.

Business and application wise, everything has been great. We appreciate all the great customer service we have received from George.

Very similar mobile interface. Good way to quickly see what team and who is on call during an outage or a incident.

Plenty of features + ease of integration with other services (influxdata in particular). Support quality is very nice.

Satisfied given the amount of money we pay with them.

Ability to set quiet hours is great to allow people to get a good night's sleep without leaving big gaps in coverage.

But for 99% of the time its too, too much UI flexibility. When the house is on fire, I want to grab the fire estinguisher and go.

Very good experiences with Opsgenie. It is one of the best products out there.

Schedule and users are very configurable. Very easy to use and reliable.

I love the mobile app, it's really easy to use and you can change the sound of the alert. It help us really good for alerts.

What I like the most about OpsGenie is its notification system.

I personally use override very often so I like that you can do it on the web or in the app, but I prefer the web for this.

The app can be a bit hard to navigate through, but more so on previous versions.

Overall  we are happy and  glad to recommend  OpsGenie at  any other organization.

Extracting information from the integration and showing it up in the alert is difficult to setup.

Overall Opsgenie is a very reliable solution if your main goal is to have reliable delivery of alerts to the support staff.

Some of the UI elements are confusing or non-intuitive.

It is very easy to use application. Also highly recommendable if your budget is low.

Overall experience was good and we have been reaping significant benefits from this tool.

We were able to get a really good Pricing and Number of integrations is awesome.

Easy to configure teams with on call rosters and notifications through multiple communication channels.

Great price compared to similar software, feature set is pretty decent, interfaces are nice and detailed activity log is super nice.

The ease of managing schedules is very good, and the alerting works well. Pretty much all you need.

US Dollar

IT Glue is a cloud-based IT documentation solution that caters to small businesses across various industries. Features include checklists, relationship mapping, runbooks, document automation, asset tracking and more.


IT Glue's relationship mapping feature helps users to link related items together and define and understand relationships between various elements. The solution's runbooks feature enables users to keep track of the different procedures involved in documentation. Users can also print multiple hard copies and offboard routines after their completion.


Additionally, IT Glue offers features such as access control, domain and SSL tracking, SOC 2 compliance, version control, a template library and import and export functionality. It supports integration with multiple professional services automation systems. Users can also create custom integrations with the help of built-in REST APIs.


Services are offered on a per-user basis after a one-time setup fee. Support is offered via phone, email and online FAQs.



LongDescription

File Management

Document Templates

User Management

Document Storage

Access Controls/Permissions

Activity Tracking

Contract/License Management

License Management

Active Directory Integration

SSL Security

Single Sign On

Traceability

Rules-Based Workflow

Knowledge Management

Customizable Fields

Collaboration Tools

Full Text Search

Template Management

Data Import/Export

Offline Access

Self Service Portal

Audit Trail

Version Control

Configurable Workflow

Inventory Tracking

Real-Time Data

Performance Metrics

Configuration Management

Role-Based Permissions

Real-Time Notifications

Workflow Management

Asset Tracking

Alerts/Notifications

Knowledge Base Management

Reminders

Multiple Format Support

Service Level Agreement (SLA) Management

Customizable Templates

Document Review

Document Automation

Dashboard

Audit Management

Customizable Branding

IT Reporting

Asset Lifecycle Management

Compliance Tracking

Supplier Management

Customizable Forms

Backup and Recovery

IT Asset Tracking

Secure Data Storage

Archiving & Retention

Third-Party Integrations

Task Management

Document Management

Search/Filter

Issue Management

Remote Monitoring & Management

Inventory Management

Activity Dashboard

Dashboard Creation

Support Ticket Tracking

Monitoring

Event Logs

Drag & Drop

Support Ticket Management

Policy Management

Help Desk Management

Document Capture

Reporting/Analytics

Process/Workflow Automation

Documentation Management

For the IT sector

Encrypted Password Storage

Credential Management

IT Asset Management

Templates

Password Management

Change Tracking

Relationship Mapping

Tagging

Knowledge Library

Checklists

Commenting/Notes

Approval Process Control

Forms Management

File Sharing

Document Generation

Cataloging/Categorization

Customizable Reports

Text Editing

Reporting & Statistics

Basic: $29/user/month*
Select: $34/user/month*
Enterprise: $39/user/month*
5-user minimum.
*Terms & conditions apply. Prices are per user, per month, based on a 36 month term. There is a one-time $545 fee for Standard Onboarding, or $1419 for Premier Onboarding.

Email/Help Desk

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

IT Glue

Live Online

Webinars

Documentation

Videos

Opsgenie is a cloud-based ITSM and issue tracking solution that helps development and operational teams make strategies for service disruptions and remain in control at the time of incidents. It comes with native applications for Android and iOS enabling users to respond quickly to incidents from mobile devices.


Opsgenie keeps teams notified via push notifications and lets responders contact individuals through calls, text messages, Skype and emails during incidents. It allows businesses to identify, manage and track service units via service catalogs, and manage on-call schedules and actions right from the application. Additionally, it provides templates, chat channels and video conferencing tools to automate and manage communication with stakeholders and responders.


Opsgenie enables businesses to track and analyze response actions and identify areas of opportunities and success. It integrates with several third-party software such as Datadog, New Relic, Jira, Amazon CloudWatch, Slack and more. Pricing is available on monthly subscriptions.



Status Tracking

Application Management

Mobile Alerts

Email Alerts

Real-Time Monitoring

Scenario Planning

On Call Scheduling

Team Calendars

Disaster Recovery

Transaction Monitoring

Calendar Management

Problem Management

CPU Monitoring

Contact Management

Uptime Reporting

Server Monitoring

Mobile Access

Multi-Channel Communication

FTP Monitoring

KPI Monitoring

Email Management

Event Triggered Actions

Automated Scheduling

Chat/Messaging

Incident Reporting

Root Cause Analysis

IT Incident Management

Alerts/Escalation

Prioritization

Remediation Management

Incident Management

Communications Management

Mail Server Monitoring

Corrective and Preventive Actions (CAPA)

Issue Auditing

Start for free and scale as you grow. Opsgenie offers various plans for teams of different sizes and maturity. 

https://www.atlassian.com/software/opsgenie/pricing

We also offer volume discounts for larger teams, use the price calculator on our pricing page for more information.

IT Glue vs OpsGenie

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