ONEiO

RATING:

4.5

(30)

About ONEiO

ONEiO is a cloud-based provider that specializes in integrating IT service management tools and processes to streamline incident management, problem management, change management, and other ITSM functions, making it easier for organizations to manage their internal and outsourced IT operations. With ONEiO, organizations can improve efficiency, and collaboration, reduce downtime and enhance the overall quality of IT services. The solution works seamlessly with a wide range of ITSM tools, including ServiceNow, Jira, and Remedy, connecting their own ecosystem of tools and services to those of their customers, service providers, vendors, and other external organizations. Their customers include large enterprises such as Bayer, Volkswagen, and OP Financial Group, as well...

ONEiO Pricing

Starting price: 

€99.00 per month

Free trial: 

Available

Free version: 

Available

Endpoints View: View your entire ecosystem at a glance in the Endpoints view. You can connect more tools to your ecosystem through our wide selection of ready-to-go endpoint types.
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ONEiO Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for ONEiO

1 - 5 of 30 Reviews

User Profile

Reija

Verified reviewer

Management Consulting, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Easy to maintain

PROS

ONEiO is very easy to use and maintain. The simplicity is important for quick changes.

CONS

No reporting available at the moment for MSP subscription. Cannot see all my tenants' endpoints status at one glance.

Eyvind

Government Administration, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed June 2022

ONEiO integration platform review

Overall a good experience using the product and relatively easy to analyse root causes for problems in integrations.

PROS

Ease of use and relatively uncomplicated to learn and understand

CONS

There are still important features missing regarding analysis and overview of rules including searching, displaying and viewing relationships between singular rules. Presently better features are being impemented in production,. but still in beta.

Reason for choosing ONEiO

Easy interface, Easy to learn, uncomplicated product, best product for our purpose and satisfies our needs overall.

Jiří

Information Technology and Services, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed June 2021

comments and recommendations

PROS

simplicity, clarity, export and copying of data

CONS

inability to filter in history - by date, by error (error is / is not, type of error), by keywords, by type of transaction (on the one hand from whom to whom, act on whether it is Create, Update, etc.) complex search for a specific error

Reason for choosing ONEiO

OneIo is a very useful tool, it seems good and sophisticated, but for users it seems to be made by amateurs who do not think about the needs of users. And I'm very sorry about that, because OneIo has great opportunities - if comments and suggestions are made.

Vendor Response

Thank you for your feedback Jiri! The filtering of ONEiO's message feed will receive additional functionality in the coming months with the ability to select statuses and endpoints. Improving the usability of our application is very important to us and we actively follow our community forums for ideas on how to improve.

Replied June 2021

Brian

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2022

ONEiO - A really nice acquaintance

I have been working with ONEiO for nearly 5 years - And I set up approximately 15-20 integrations between different systems and companies in ONEiO - I see both the Organization ONEiO and the System ONEiO as a partnership, I could have to a very good friend - I really like the system, how simple it looks and how easy it is to configure

PROS

I really like the simplicity of the system - Things, which normally are rather complex and time consuming, can easily be configured in ONEiO - To mention one thing I would definitely mention ONEiO's Default endpoints and especially the Custom REST endpoint, which is easily configurable and can be set up in a few minutes - Also the performance and the uptime of the system is fantastic - I do not remember any breakdowns or outages in those 5 years I have been working with the system - All transactions are happening instantly and if delays occurs, it normally is caused by bad performance of one of the integrated system.

CONS

It is really difficult for me to say something, which I don't like - But there are areas which could be developed further - One thing I miss in this product, is the possibility to report on the integrations and to have some useful visuals of how the integrations are performing.

Reason for choosing ONEiO

I work as consultant for various customers and have no insights in their decision process - But from what I hear, it is about the simplicity of ONEiO and the perspectives of standardizing their integrations agains various customers

Mika

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed April 2020

Simple to use - hard to master

Usually basic stuff is very easy and fun to do, but if there is something more complex it really needs a lot of understanding about the product how it works and does things. Overall 4/5

PROS

In the newest versions I like how you can get from test to prod easily without connecting to different site. I also like the overall view of the software and it is quite easy to use.

CONS

There is not so much filtering options for the ticket view and when open up conversation timestamps would be nice to see!