OnPage Incident Management System

RATING:

4.6

(40)

About OnPage Incident Management System

OnPage Incident Management System is an incident management and emergency notification management solution that helps businesses streamline processes related to alert management, escalation automation, real-time auditing, incident reporting, and more from within a unified platform.

OnPage Incident Management System Pricing

Starting price: 

$13.99 per month

Free trial: 

Available

Free version: 

Not Available

Deliver high-priority alerts to the on-call staff reliably through the OnPage app. Mobilize teams on critical issues by collaborating through secure messaging. The persistent, alert-until-read technology ensures that alerts are never missed.
Slide 1 of 5

OnPage Incident Management System Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for OnPage Incident Management System

1 - 5 of 40 Reviews

User Profile

Tal

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2018

OnPage is really easy to install and configure. API is simple to install and support is great.

encrypted transmission, prioritizing urgent notifications. instant visibility to who is on-call Integration with Chat Ops tools (Slack and Cisco-Spark) It is very easy to put teams into groups, schedules and alert escalations.

PROS

It is reliable. We never miss critical alerts. At JSpeed We have high value customers and we strive to deliver superb customer service. We need to make sure we know about any issue well before the customer - that is how we gain their trust. Most important, When we need support, they get back to you within minutes no matter what time you call.

CONS

The UI is a bit dated. It would be nice to see a more vibrant UI. I guess it will be in the near future but most important - it works great.

Cheryl

Computer Networking, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

OnPage Alerting Life saver

OnPage saves time for our on-call employee to only be alerted on certain tickets so, they do not have to have their computers up all hours of the night and weekend.

PROS

We love this product because of its integration with our PSA.

CONS

At this point in time we do not have anything negative to say about onpage.

Reason for choosing OnPage Incident Management System

The integration with our PSA and its interface.

Luis

Hospital & Health Care, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed November 2022

Easy to use!

PROS

easy for nurses to contact me, easy to forward pages

CONS

the sound is very loud, the apps turns off other apps on the phone which is very very inconvenient

Brian

Computer & Network Security, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2021

Still saving the day! OR NIGHT!

I have already gotten 2 others companies signed up to use them. It JUST works!

PROS

Easy of implementation, ability to have pools and failovers.

CONS

app looks a little cheesy. It could be easier to better looking emails that get sent to the phone.

Reason for choosing OnPage Incident Management System

cost and ease of use.

Andre

Research, 51-200 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

OnPage is a Critical Component of our Business Continuity Plan

The Covid shutdown reminded all of us of the importance of having an effective business continuity plan. For us, OnPage saved the day! Running an R&D facility with different types of Labs and equipment remotely presented an extremely challenging communication problem. The response time in reaching critical employees, such as our lab or IT managers using cellular voice, SMS, and/or email was simply unacceptable! I would often call or email someone and not hear back for a couple of hours, wondering if they even got my message. That’s when we discovered the value of Priority Messaging and OnPage stood out among its competitors for the best value and personal support for the dollar. Once we deployed OnPage with personal support from the company, we were immediately able to communicate essentially in real time, with immediate receipt and read acknowledgement, eliminating all uncertainty. That was the day that OnPage was engraved into our business continuity plan. Since then, OnPage saved the day several times during power outages and internet blackouts. We even configured some IoT devices, such as our surveillance cameras to send priority notifications through OnPage when someone enters the building at night. I highly recommend it! GO OnPage!

PROS

Receipt and Read Notification. Immediate Feedback. Value.

CONS

All good for our use. OnPage meets all our priority messaging needs.