All OnPage Incident Management System Reviews

1-25 of 40 Reviews

Sort by

Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.
User Profile

Tal

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2018

OnPage is really easy to install and configure. API is simple to install and support is great.

encrypted transmission, prioritizing urgent notifications. instant visibility to who is on-call Integration with Chat Ops tools (Slack and Cisco-Spark) It is very easy to put teams into groups, schedules and alert escalations.

PROS

It is reliable. We never miss critical alerts. At JSpeed We have high value customers and we strive to deliver superb customer service. We need to make sure we know about any issue well before the customer - that is how we gain their trust. Most important, When we need support, they get back to you within minutes no matter what time you call.

CONS

The UI is a bit dated. It would be nice to see a more vibrant UI. I guess it will be in the near future but most important - it works great.

Cheryl

Computer Networking, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

OnPage Alerting Life saver

OnPage saves time for our on-call employee to only be alerted on certain tickets so, they do not have to have their computers up all hours of the night and weekend.

PROS

We love this product because of its integration with our PSA.

CONS

At this point in time we do not have anything negative to say about onpage.

Reason for choosing OnPage Incident Management System

The integration with our PSA and its interface.

Luis

Hospital & Health Care, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed November 2022

Easy to use!

PROS

easy for nurses to contact me, easy to forward pages

CONS

the sound is very loud, the apps turns off other apps on the phone which is very very inconvenient

Brian

Computer & Network Security, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2021

Still saving the day! OR NIGHT!

I have already gotten 2 others companies signed up to use them. It JUST works!

PROS

Easy of implementation, ability to have pools and failovers.

CONS

app looks a little cheesy. It could be easier to better looking emails that get sent to the phone.

Reason for choosing OnPage Incident Management System

cost and ease of use.

Andre

Research, 51-200 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

OnPage is a Critical Component of our Business Continuity Plan

The Covid shutdown reminded all of us of the importance of having an effective business continuity plan. For us, OnPage saved the day! Running an R&D facility with different types of Labs and equipment remotely presented an extremely challenging communication problem. The response time in reaching critical employees, such as our lab or IT managers using cellular voice, SMS, and/or email was simply unacceptable! I would often call or email someone and not hear back for a couple of hours, wondering if they even got my message. That’s when we discovered the value of Priority Messaging and OnPage stood out among its competitors for the best value and personal support for the dollar. Once we deployed OnPage with personal support from the company, we were immediately able to communicate essentially in real time, with immediate receipt and read acknowledgement, eliminating all uncertainty. That was the day that OnPage was engraved into our business continuity plan. Since then, OnPage saved the day several times during power outages and internet blackouts. We even configured some IoT devices, such as our surveillance cameras to send priority notifications through OnPage when someone enters the building at night. I highly recommend it! GO OnPage!

PROS

Receipt and Read Notification. Immediate Feedback. Value.

CONS

All good for our use. OnPage meets all our priority messaging needs.

Julie

Hospital & Health Care, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2021

Great app for after hours alerts

We use this app daily in our company, from after hours calls to handling alerts when we are in meetings. OnPage has been great about giving us the confidence that we will not miss calls and can get back to emergent issues quickly.

PROS

This app has allowed our company to easily switch between employees on call and ensure alerts are not missed. The app continues to alert you until the page is acknowledged, so concerns of sleeping through calls have gone away since implementing this system.

CONS

Adding support for the Apple Watch is much needed, currently the watch acknowledges that an alert has been sent, but it cannot be viewed.

Patrick

Law Enforcement, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2021

A Smart Paging Solution

The system is tied to our after-hours service line, a caller simply has to leave a message. Caller ID will typically pick up the call-back number but the caller has the option to key in. When the page goes out, if it's not acknowledged within a specified time, it will escalate to a specified user.

PROS

I really like that OnPage is NOT tied to geography. Regional RF pagers quickly become useless if you travel out of a specific area. With OnPage, my team can be virtually anywhere.

CONS

Early on, the iPhone app had some glitches. OnPage has since resolved those problems.

Reasons for switching to OnPage Incident Management System

The devices weren't dependable. One of my techs actually had to carry two (2) devices to ensure one of them received the message.

User Profile

Gilbert

Verified reviewer

Computer Software

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2018

OnPage is awesome I've been using it for many years.

Stop loss and maximum profit on trading transactions.

PROS

OnPage supports a wide variety of devices, including Android, iPhone, and Blackberry. I use it to get real time stock price alerts and these have been a lifesaver for urgent trading situations that require immediate action. I have also used it in the past for server and database alerts. It's a great product and very reliable.

CONS

There are no cons. It's a great product. It has never failed me and I rely on it to get timely alerts.

Sarah

Hospital & Health Care, 10,000+ employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

I love having a pager that doesn't require a separate unit! And OnPage is easy to use and effective

PROS

I love how easy it is to use on my end - I get the page, I click the notification which takes me to the app, and as long as the person paging me has put in a complete phone number, I can just click the number in the OnPage app and get back to them immediately.

CONS

I have no concerns with the software. The only thing that might be nice is the ability to change the message people get when they call my pager. I work in health care, and can potentially receive pages from multiple different institutions and multiple different units within the various institutions. The way our institutions' phone system works, all outgoing calls look like they are coming from the hospital switchboard, so if people click 1 as suggested in the greeting, I have no idea which number to actually call back.

Reason for choosing OnPage Incident Management System

OnPage was a bit more expensive, but the ability to migrate to more functionality in the future if needed, plus the ability to have just an app on my phone rather than carrying a separate unit was a huge plus.

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed July 2022

Excellent pager for Technicians

PROS

Integration with ConnectWise for custom notifications.

CONS

Only allowing one session per login at a time. Sometimes this hinders our ability to test setups.

Harman

Information Technology and Services, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2021

Excellent paging app

My overall experience with OnPage Incident Management System has been great. It is secure, reliable and easy to use which makes it perfect for any business needing a tool for incident management.

PROS

What I like most about OnPage is that it is very easy to use and is reliable. I also like that you have to acknowledge the page and then it will stop ringing.

CONS

There is nothing that I dislike about this software, it meets business requirements.

Steven

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Experience with Onpage

We have used Onpage since 2013 for our medical office as a notification system to reach doctors on call after hours. Has worked great without issues. Affordable solution for our office paging needs.

PROS

Integration into my cell phone, ease of use.

CONS

Notification sound options are limited. Would prefer to be able to choose more sound notifications than the ones provided by onpage.

Kristen

Oil & Energy, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Reliable and easy to use

Overall, an easy to use paging system that functions well and is user friendly.

PROS

OnPage is a reliable and easy to use paging system that is customizable and functional. With some paging systems it can be a process to go off-call; with OnPage it's as simple as hitting the volume selector top right and clicking on the options. Just one of the many features that make this system stand out.

CONS

Sometimes when you try and silent the system it does not work and notifications keep sounding.

Wyatt

Medical Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Busy Medical Optometry Practice

PROS

OnPage is simple and easy to use. Works well for our needs as a way for our patients to contact us after hours.

CONS

The alert function is loud, so we usually keep it on silent. Also, notifications are a maximum of 5 minutes apart.

Reasons for switching to OnPage Incident Management System

Pager was too cumbersome.

Scott

Banking, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

reliable

Overall experience with OnPage has been good

PROS

I like how even when I'm away from site, I still get critical notifications

CONS

I hate how I get woken up at night to alert me about critical issues that happen at site, but this isn't a downside

Moonis

Information Technology and Services, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed December 2021

Great Alternative to SMS/Pager

PROS

Have been using OnPage for more than 6 months and it has been really helpful in Intimation of Priority Incidents when away from Laptop. It has the snooze feature to ring again and again unless the message is read and it is easily customizable w.r.t. to the type of Events you want to be intimated for. OnPage has been great alternative of SMS/Pager which could be missed easily in today's world and rides the Digital wave.

CONS

There could be feature to Intimate others (Who are not part of the group) with a forward option

Jessica

Internet, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

5

Reviewed July 2022

Helpful paging system

PROS

This helps us with our incident reporting. We have a dedicated number for people to call where callers are put into a queue and eventually voicemail if everyone is busy. This greatly helps our communication and let's us use a dedicated number instead of our personal phones.

CONS

Calls sometimes get cut off and voicemails may not come through.

Steffani

Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed December 2021

OnPage--An Asset

OnPage has allowed us to better serve our customers. That's a good thing.

PROS

The ability to maintain 24/7 emergency support without being chained to a desk.

CONS

The sound of the siren in the middle of the night.

Conor

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Awesome Support

PROS

This software is super easy to use and when and if you ever have any issues they have stellar customer support.

CONS

There is nothing negative I can say about this software. It just works.

Jeffrey

Computer Software, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Excellent Incident Management Application

Excellent application, has been a great tool for our company

PROS

Ease of use Reliability Features of the dashboard

CONS

The mobile app should have more features

Stephen

Facilities Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2022

BMS alarming notification

PROS

Easy to use, reliable and good customer support.

CONS

There is nothing I can see at this point in time that requires attention.

Lin

Hospital & Health Care, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed December 2021

Loud and clear

PROS

Simple to look at, loud notification system, able to forward pages to others, alerts every few minutes if not opened

CONS

Occasional glitches, will not stop alerting while you are in the middle of a call

Andy

Information Technology and Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Great Product

It's been great overall. Support is also very responsive and helpful.

PROS

Works well at alerting us for business critical needs.

CONS

Occasionally the app is rather slow and sometimes you need to logout/in to get pages flowing.

Reason for choosing OnPage Incident Management System

Took care of replacing our physical pagers and gave us a lot more options.

mohammed

Information Technology and Services, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

OnPage Review

PROS

On call alert is the best thing provided by onpage where you can link things with your ticket system .

CONS

might need some more options to cutomize and make more changes on it. it got limited options for now but user should be able to play around with more options and more ringtones.

Kyle

Telecommunications, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

3

Reviewed November 2022

End User review

PROS

easy to use as an end user, all you do is install the app and log in, you can customise your alert volume, sound etc

CONS

it would be good to be able to view the onpage calendar as an end user

Showing 1 - 25 of 40 Reviews