Tuio allowed us to streamline our enrolment and tuition payment processes. We are moving away from handling post-dated cheques to online direct payments. This is both a better user experience for our parents as well as saving time and generating efficiencies in the administration. It really is a Win Win!

What I like most about Tuio is that it is built from the ground up as a payment software, instead of an added-on after thought. The system is intuitive and simple to navigate while being powerful on the backend to support our needs. Our parents have had nothing but good things to say about how much they like the system.

There are a few features which would be nice to have such as the ability to modify the payment amounts once an invoice has been issued; however, Tuio has been very responsive to suggestions and is continually publishing new features/functionality.

TUIO has made administrative processes much easier. In addition to the payment processing options, TUIO has helped to create online registration forms and links. There is an increased level of organization and efficient procedures. The tech support and immediate response when we need help is amazing. Again this has added to the experience.

TUIO has made our payment processing procedures so much easier from the Administration end; payments are made easily and are trackable. Families are able to keep their accounts up to date and check their accounts easily. The automated messaging and reminders of withdrawals, missed payments, new charges etc., keeps the client families aware. All payments are traceable and can easily be tracked. The technical support that TUIO provides is wonderful as well. They are easy to reach and respond with solutions that work.

I can not comment on this. Anytime there was an issue or help was needed, TUIO responded.

They have always responded quickly to any questions or concerns that I may have had.

There customer service and response time is outstanding. I have always heard from them when I have a question that needs answering.

The forms feature is not the easiest to work with. Cannot format them how I would like.

Overall is good. It is a time-saving but needs some improvements.

I like Ease of use and availability of data.

TUIO charges which make things difficult to reconcile accounts (revenue & receivables)

Parents are able to easily pay how they like. No more checks in the mail, unless they want.

Unable to have programs that parents can pay as they want until the balance is fulfilled.

Apart from the initial learning curve (it was my first time using this kind of program) it has been great. We had a manual spreadsheet system prior and TUIO has saved tons of time.

The website is quick, easy to use and the customer service is excellent.

Our admissions coordinator would like to see more options for wait-listing incoming families.

I like that Tuio is easy to use and I am able to see who has made payments quickly.

I did know about the fee of of someone paying outside of Tuio and that if it were marked they paid outside there would be a charge.

TUIO has been great in helping us organize our billing and enrollment! Customer service is always available and so helpful!

So far we are happy with everything! I just wish I had more time in my day to further explore everything TUIO has to offer!

Overall great experience with TUIO. Lowest processing fees for any payment processing service for automatic payments that we've found. Love the support and simple UI.

Easy to use, lots of functionality, low fees, great support.

Some things need approval, which I get. Sometimes things are hard to find, but they are quick to teach you where it is.

The customer support is amazing! They are always there when I need them. They make themselves avalable through email, quick chat, meetings, and phone calls!

Nothing! The navigation can be hard as a new user but is instantly made easy with all of the help guides provided to us from their experts.

The setup process was relatively easy and the customer support is great.

I like the invoicing, payment options and discount options. I feel they have really thought of every option needed to process payment for Tuition and Registration Fees.

I was very excited to offer our parents a place to pay their tuition and enroll, all in one place. When I created the enrollment forms, I was very disappointed with the lack to customize and making the forms look beautiful. It seems like they forgot that schools might need a different way to handle field trips. There is also little customization when it comes to automating messages after a form is completed.

Overall it has provided a fast, easy way to organize and charge for our enrolments in various programs.

As enrolment and payment processing software it's very user friendly and when needed, the customer service is fast and helpful. It is easy to manage and change invoices and refund full or partial invoices. The way registrations are set up is flexible with multiple options.

As an SIS it is not fully developed. There are issues with enrolments in different programs causing duplicate students. Each enrolment is linked only to the parent who pays the invoice.

Nice!

Its UI/UX and ease of use in general, and the filtering options

the fact that i cannot tell how much money we received in our bank deposited per month, unless i download the forms and calculate it somehow myself (it also gives me the perception that tuio wants to hide the fees that it charges parents or us for us not to see)

TUIO has saved me countless hours on accounting and now I have more free time to hang out with the kiddos - which is what I love to do! I also love that TUIO doesn't cost me an arm and a leg - I am a small business and the cost of the software was a big factor for me. TUIO charges me $1.50 per invoice processed (this can be passed on to the person paying the invoice if you choose). TUIO charges my families $0 if they pay via checking account and standard credit card fees if they pay via credit card. After using TUIO for nearly a year, I feel this is an exceptional value. I highly recommend!!

TUIO has changed my life! I have a small after school child care business and I also offer summer camps. Previous to TUIO, I was emailing an invoice every month and families were submitting payment via Venmo. I was spending many hours a month on invoicing and was tracking everything manually for end of year reporting. I recently expanded my child care business and I needed a simple way to set up monthly invoicing with an auto pay option for my enrolled families. TUIO has been the perfect solution. The software is easy to use, offers intuitive enrollment set up and there are many reports that you can pull for more detailed data analysis. With TUIO, I enroll a family one time in my program and set up their payment plan for the year. The system sends an email to the parent to set up their payment information that authorizes all invoices for the year. Every month when the payment is processed, it is automatically deposited into my business account and the parents receive an email receipt. TUIO is so easy to use for this purpose. I can't say enough good things about it!

TUIO is an accounting system for childcare services. It doesn't have all the extra bells and whistles of check in/out, messaging services and in depth student profiles that some software has. I didn't want or need those extra features for an after school program -- TUIO does exactly what I was looking for. Setting up new "Program" can be tricky. I have only done it twice - once for the school year enrollment and once for summer camp enrollment. Since I don't do it often, I set up a video chat with TUIO customer service and they have helped me both times. TUIO customer service is AMAZING by the way. They are responsive and available.

The software is easy to use and intuitive. Customer support is very accessible and typically has answers to questions in a timely manner. I've often used the chat when needing support and almost always I get the answer that is needed and when it is not I usually get a follow up when issues are identified.

Integration was not difficult at all and someone was always available if I had any difficulty. Perhaps a more comprehensive account interface might be a little easier. For example: Parent as the account holder and children listed under each parent instead of each child has their own account and is associated with each parent. I can describe it more if you wish to contact me.

It is close but not there to be called my one-stop shop. Hope to continue seeing new features being released.

Ease with which we can take care of all our invoicing and payment processing.

Have been giving feedback to the TUIO team re: make available enhanced ability to send emails to our clients directly. Currently using 'Mailchimp'. Other small features such as ability to 'Export' data from different tabs.

The overall experience on TUIO is superb, in particular, the customer service e-mail or telephone response is instantaneous in (real-time). I was astonishingly impressed with the way in which [sensitive content hidden] responded to our cirumstances.

TUIO is extremely user friendly and interactive because it enables the end user to navigate throughout the site and pin point the precise area that needs pivotal attention or what needs to be addressed. Precisely because it is so (transparent) is what makes it a necessary platform to run a business successully!

The credit card fees are a bit too high for the clients as they have communicated this to us.

The user interface is nice and clean. TUIO takes the hassle out of allowing parents to pay in instalments. Customer support has always been really fast and responsive, whether I've had a question about how something works or a feature request. And all payments have gone through as expected.

There are exceptional cases where things can be confusing, for example, parents receiving an invoice for zero dollars that has a due date. The data export process for invoices is great, but refunds issued aren't easy to track with the exported data.

Overall with have had a good relationship with TUIO. Both [SENSITIVE CONTENT] are very quick to respond to our questions with helpful answers.

This payment portal allows our parents to securely pay the tuition in a timely manner. They receive the invoices directly from the TUIO portal.

I wish our International parents were able to access the payment portal.

Very quick onboarding and simple low pressure barrier to get started. Software itself is simple and cleanly designed and straightforward to use. We really liked the ability for families to manage their own payment methods and choosing a plan that suits them best. When they run into issues, they are able to reach out to TUIO's support directly which saves us a lot of overhead time. We are a learner-driven community and this allow us to live to that promise and not to need too many staffs to support the back office.

Some UI/UX elements were confusing especially a new family is onboarded through the system. Given it's a startup company, we trust that they'll be able to hammer out and make improvements frequently.

I think the team at TUIO has done a great job creating a user friendly and easy to use program, and their customer support is fantastic.

It is very user friendly and allows me the flexibility needed to provide a variety of payment options to our families.

After the recent update I can no longer add two separate accounts for students whose parents require this option. I have found a way around it, but it just isn't as convenient.

Customer service was responsive and courteous.

It felt like there was six ways to do the same thing and only one way to get the information to present correctly. No ability to do partial payments on your own. Parent's need to approve when I make changes to their account... it was an uphill battle to learn the tips and tricks on how to work the system... should not feel that way.

We are happy we have moved from a manual system to TUIO it saves us time

TUIO helps save time and it has helped us streamline our payments management

We are unable to process credit cards if a parent is at the center and wants to make a payment. The system has not been updated to add our EIN number to the invoices which is necessary for tax credits for parents. Also when we enter student details TUIO only generates invoice with one parent name so if the other parent wants to get a FSA credit from work they are unable to do so and we have to give them a manual invoice. Group messaging is not possible yet

Absolutely loving our experience wiht TUIO. It was the best thing we did to switch over our billign and admissions. The team at TUIO is so kind and supportive.

The software has made billing, admissions and operations so much more streamlined and manageable.

There aren't really any cons. At the moment we are waiting on TUIO to implement assigning forms to one child at a time.