All ProPet Reviews
1-25 of 104 Reviews
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Barbi
Veterinary, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Customer Support Team is the BEST!
For 7 years Bloomingtails tried to go live with Online Booking using Pro Pet team. The [SENSITIVE CONTENT] of the business employed a new staff member to get this goal ticked off ... and 3 month later we are now live with Online Booking! As the implementer for ProPet Online Booking I could not of done this without the help of the incredible [SENSITIVE CONTENT] & the ProPet team! [SENSITIVE CONTENT] helped me so much across the 3 month. It has been a true pleasure to work with her & the team. Our online meetings where always a success & her email guide in between was great guidance. I think people like [SENSITIVE CONTENT] is what makes a software company great! As mentioned before, I could not of succeeded with out her. She is the brain behind the 3 month work & I was the hand :). I forever, will be grateful for her being so patient & so wise. No problem was ever too big for her :). If the [SENSITIVE CONTENT] of ProPet is reading this give this girl a pay rise!!!!!!!!!!!Thank you again [SENSITIVE CONTENT] & ProPet team!Looking forward to working with ProPet in the next coming years
CONSOverall its great ! Only one thing... the Pre-paid function can be improved.
Colleen
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2017
Unmatched!
I've searched through and tried countless software programs that would work for us. Some offered a promising hope, but in the end, would not support the variety of services and client care we wanted to provide. Propet has renewed my hope that we FINALLY have the chance to transfer everything to computers instead of the manual system we have used for 15 years! ProPet customer service has been incredible! If we hit a snag somewhere along the way, they are right there to assist and have even accommodated certain things by reprogramming their software. AMAZING folks at ProPet continue to help us during our transition. The online portal for our clients is fantastic and is receiving high marks from our clients as well. Save yourself the trouble and disappointment of trying any other software. Head straight to the Checkout and purchase ProPet today! -Colleen Combs, King's Kastle Dog Rehabilitation and Socialization Center & Green Dog Rescue Project
PROSEase of use, the variety it offers, the financial tracking, ease in billing... there is too much to list to choose just one or two features. Not to mention the great customer service!
CONSIf you forget to hit 'send' on the original introductory email for a new client, you can't go back and send it to provide the client their portal invitation. It's easy enough to delete the client and re-enter, but it would be better if we could just opt to send the letter at a later date. That problem, however, has minimized if you set your default to "send".
Vendor Response
Hi Colleen, Thank you so much for your glowing review and recommendation of ProPet! It really means a lot to us. I also wanted to let you know what you actually can resend an introductory email! In order to do this, please go to the customer's account, edit customer, and click on the Actions drop down link in the top right corner. Here you can send out a new welcome email.
Replied January 2017
Samantha
Verified reviewer
Consumer Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2018
Used for a week. Not worth it
Really a waste of money really mad I actually paid money to use this program.
PROSTruly nothing beyond hard to get a hang of the system.
CONSEverything. Never did me nor my staff get the hang of how to use it.
Vendor Response
Hi Samantha, I'm sorry you were not happy with our services. You selected the Pet and Client Manager subscription, which does not include booking functionality, so perhaps this is why you had difficulty. We would have been happy to help you with your ProPet account in any way we could, however you did not reach out to us. We do everything we can to properly train our customers and their staff so that everyone has a good grasp of the system and feels comfortable using it. All the best, The ProPet Team
Replied September 2018
Jasmine
Consumer Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Decent, affordable software package!
I had GREAT customer service during my trial phase, they responded VERY promptly to me and I got a direct person. As soon as that was over though, I automatically started getting kicked into a ''help ticket'' format, which I didn't care for as much, simply because it seemed to remove the personal element out of it. BUT they were still prompt with it (1-2 business days) so I can't really complain about that, just note that it removed a bit of the personal element of it. I adore their private facebook community, smart move on their part. I really wish they had more demo's on youtube. Specifically short, but detailed how to steps to accomplish micro tasks within their system. More of those instead of longer huge catch all video's that encompass several things.
PROSOnce you take the time to really go through and set it up to ''automate" everything for you, it's worth it. It's a killer going through and setting that up at first though (expect to put some hours in getting it fine tooth combed before it's smooth). Overall I think the portal via customer side of things is very slick looking, almost all of my clients love the look!
CONSI absolutely hate that my clients can't pick an actual ''service time/date'' for their request from an availability. I don't know if this is something they are working on, but this is the crux of the system for me. I don't want 50 million phone calls just to schedule this, I want them to pick their time/date and I'll ''confirm'' or ''deny'' the request, but I need to remove the element of back and forth here's x,y, z dates and times back and forth yada that could easily be eliminated. I've heard rumor they are working on this, just haven't seen it yet.
Tami
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Unbelievable Software
Amazing price, amazing program, and amazing response when you have a questions (Although the software is so easy to use, that we rarely ask for anything) They have offered new things (incident report) which we a smart idea and we love it and are using it now for complaints so we can be on top of the issue asap.
PROSThere are TOO many great things about this program. Purchased a wonderful Daycare & Grooming facility that was high paced, and growing. I had tested out two other systems that were either not user intuitive or too costly. I reviewed the software over the weekend (YES 2 DAYS AND I WAS HOOKED). Implemented it the following month, and all the staff were using and loving within the first day. The reports are amazing to use. Emails to the customers works flawlessly, and we have customers using the customer portal to book appointments and they love it!.
CONSThe system data dumps to Quickbooks (You can run a report to ensure that it has worked which is great). The only issue is the the cross API with TWO TAXES doesn't work in Quickbooks. So when two taxes are transferred quickbooks gets confused and thinks the customer overpaid one of the taxes. Quickbooks says its not their issue, but it clearly looks like it.
Reason for choosing ProPet
Did not want to do an RDP to a server software. Needed a customer portal Price needed to be affordable Had to be able to log in from anywhere Email system within the software Two taxes to be used for Grooming Services Multiple Users logged in at same time.
Sonya
Veterinary, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2021
Soild Program
Love remote access. It’s simplicity in design and use is by far the best ; I tried many of the top runners. Reports for anything you can think of — they are a huge help. Text feature, especially reminders are game changer. Saved tons of money on no shows.
CONSKennel view, while much better than other software is still visually very cumbersome and needs improvement. Unsure how much improvements will happen in future as they don’t seem to be making many changes or at least don’t communicate to customers if they plan to.
Reasons for switching to ProPet
Looking to better communicate with customers.
Katrice
Veterinary, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Great Program
I sampled many programs when looking to upgrade. ProPet has more features available then my business needs or uses, such as online reservation. Great customer service and Tech support!!! They helped me switch over 3000 customers from my old offline kennel program onto ProPet. This would have been a HUGE headache if I had to manually input. I love so many features on this program!! Ability to login for each employee and being able to set access limits if needed. Go to a "Customer Overview" and see what they owe or if they have credit as well as pet information at a glance is great!
PROSEasy to use, intuitive, even if you had been using another program.
CONSWe have found using a calendar when doing date of birth and vaccinations is our least favorite feature, it would be easier to just type in the date. Example: 10/5/18. The calendar style works well for check in/out.
Vendor Response
Hello Katrice, Thanks for taking the time to review ProPet! We appreciate your feedback and do agree that the vaccination calendar could be easier to use - it is something we hope to improve in the future!
Replied October 2018
Mitch
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Simply Amazing Software. A must for any kennel large or small.
I have had the pleasure of watching ProPet grow into a "must have" online booking software. The fact that it is not only easy to use but functions well 100% of the time is wonderful. It fully integrates with QuickBooks Online and saves hours on data entry for receivables. The support is friendly and prompt to respond. Not only am I an avid user for Sunnidale Boarding Kennels but a fan! Keep up the great work!
PROSEase of use
CONSNo signature in the reply function with email communications. Every business has signatures in their emails to remain professional. I have to type a full signature each time I reply and there is no logo or links our website.
Vendor Response
Hello Mitch and the Sunnidale team, Thank you so much for your incredibly kind words. We are so lucky to have had you in our Beta program and as a continued valued member of the ProPet family. We love getting feedback, and since submitting your suggestion we have added the signature option! To include it in your emails, please go to Settings > Templates > Email and Notification. You can add your signature to the very last field titled Message Signature.
Replied January 2017
Jonathan
Verified reviewer
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
ProPet has really helped us build our business from the get go!
Manages my clients and our business day to day. I think it is a growing product meaning that there are some things that are ok but improving. I think it is a good sign as it is always getting better. The reports are ok but they are all being updated and advanced moving forward.
PROSThe software is very user friendly and spans a strong variety of services. I am pleased with the choice to go with them. Not to mention I strongly praise their support as they are very quick to respond to troubleshooting issues and functionality questions.
Gina
Verified reviewer
Used daily for free trial
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2018
Customer support during startup was very helpful.
Makes my business more efficient.
PROSOut of the 20 pet sitting software options I looked at, this had the most options for my business. Integration with other programs I am currently using. Reporting features.
CONSNeeds to be better tailored for pet sitting & dog walking. Can't easily schedule more than 1 visit per day for same client. Doesn't integrate with PayPal.
Vendor Response
Hi Gina, Thank you for your review and for using ProPet for your business! Since we don't yet have a module specific to Pet Sitting and Dog Walking, I can understand that it doesn't totally suit all your needs. We do hope to tailor the software more to these types of services in the future!
Replied June 2018
Kelly
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2018
It has been an easy transition moving from our old program to ProPet
Easy to use Variety of options for client information Can access from anywhere
PROSI like the fact that the transition was very easy from our old program to this one, this program is easy to use and offers a lot of flexibility. Customer service has been great in assisting me with any questions and providing information on certain functions of the program. I also like the fact that you are constantly improving based on the customer feedback and requests. I also love the fact that I can log in from anywhere to make changes or create a booking.,.
CONSI wish there was a way to have payments allocated in to the particular service when dealing with a dog that is already checked in under one service. For example.....when I have a dig that is checked into daycare but is also getting a groom and paying for a class, rather then it all go under the daycare (having them be entered as an add on service), have the other services go under their particular service area all while keeping it on one invoice. I am looking very forward to having the commission report completed as well as I have 2 groomers on staff right now and their payroll take a while to go through.
Vendor Response
Hello Kelly, Thanks for taking the time to review ProPet and for sending along your suggestions. We're glad that you found the transition easy!
Replied June 2018
Theresa
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
ProPet is amazing! I love how easy it is to use and how we can make it personalized to our business.
We have already saved so much paper & time with this software program. We are heading into one of our busiest weeks of the year (4th of July) and it has been so easy getting everything together for each individual customer. :)
PROSI can't choose just one thing that I like most about ProPet. I love how easy the program makes our daily tasks. We no longer have to make Confirmation Calls to remind customers about their dog's stay with us - instead they now get email reminders. I also love how everything is in one place & customers can also access their account to see if they have bills to pay, book reservations, etc. We love ProPet!
CONSWhat I like least about ProPet is just the fact that not all of our customers aren't really thrilled about the new system. We've received a few complaints that we are going this route but you know what's awesome? It doesn't matter if they are on board or not! We can still use the software and customers don't even have to ever access their account if they do not want to.
Vendor Response
Hello Theresa! We really appreciate you taking the time to review ProPet software. I'm glad that you (and at least some of your customers!) are enjoying the software!
Replied July 2017
Jennifer
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
The customer service and functionality of ProPet have far exceeded my expectations!
It integrates with QuickBooks, has more useful features than I originally thought, has streamlined the operations of my business and eliminated much of the tedious paperwork we have been doing for the past 20 years. The customer service is surpassed by none; the ProPet team are dedicated to their clients and the functionality of their software! I have been working with the ProPet team for only 3 months and using the software for only 2 weeks and my only regret is that I didn't find them sooner. Don't wait another second, sign up for a demo, you will not regret it!
CONSCurrently there is not a dedicated module for a dog walking service. Having said that, the team is working very hard to accommodate our needs and helping us navigate the current system to ensure the dog walking portion of my business runs as smoothly as the daycare, grooming and retail.
Vendor Response
Hello Jennifer, We really appreciate your wonderful review of ProPet! We are so happy that you are pleased with the software and that everything is running smoothly at Dogeden!
Replied December 2017
Lucie
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Always great and efficient service
Its available on line 24/7 and iphone friendly
PROSIt simply works and meets all of our needs and clients can book 24/7. We are able to plan our day accordingly, it generates reports accurately
CONSthe fact that we are being charged US dollars vs Cnd. every month our fee is different because of the currency rate, it should be a flat fee and in Cnd$. I understood that the owners were canadian so why in USD?
Vendor Response
Hi Lucie, Thank you so much for your review. We are so glad it meets your needs! The reason we charge in USD is because the American Dollar is the most widely used global currency and the majority of our customers are located in the United States.
Replied September 2017
Katherine
Professional Training & Coaching, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2018
Customer service is amzing, She has gone above and beyond getting us all set up and is always there.
As mentioned in the survey.
PROSVery user friendly Our clients love it We switched from Gingr to Pro Pet because of affordability and function
CONSCan't change the calendar times or description without affecting the client booking history Pre-Paid packages button and position is very confusing to people when booking because all they see are the reservations buttons above and go there instead. Could us report cards and incident reports
Vendor Response
Hi Katherine, Thanks a lot for leaving a review! We have appreciated all the feedback you've given us over the past few months!
Replied June 2018
Gail
Consumer Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Excellent program and support team
I’ve had an excellent experience with this software for running my dog daycare. My clients love being able to access and book their pets in. It provides immediate organization of your bookings, clients and pet information. I can’t imagine not having it to run a dog daycare.
PROSIt was easy to use. The support team was always there to help if we couldn’t figure something out. They provided on going training for any new staff that I had.
CONSNothing! I like all the features. They are constantly working to upgrade and improve.
Linda
Used free trial
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2017
Great Potential in their future
I have been with Propet for over a year and a half since they started up and have watched their system grow into a user friendly, flexible, multi-component program which I believe would fit just about any business dealing with boarding, daycare, grooming or any other aspect of animal care. The grooming module still needs some work and there are a couple of functions that are not flexible enough for our needs (bulk vouchers being the worst). It makes some of the work arounds very awkward and confusing for both customers and staff. That being said though, our customers really enjoy the ability to book their dogs anytime they think of it on-line; they love the reminders and the fact that they can see their account standing at any time. We have had mainly positive feedback concerning this program and it has helped us eliminate some of our problems, including overbooking, or missed bookings. All in all I would rate this software a solid 4 out of 5 stars with a definite belief that they can obtain a five star rating in the near future. And best of all; their customer service is amazing! Quick, through and easy to deal with, they always either solve the problem or admit they aren't sure but continue to work on it until they can fix it. Can't say enough about their support staff.
Asha
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2017
Great, still working though things to make sure it suits all aspects of my business
Makes life more organised and less repition
PROSEase of use , a program dedicated to the pet industry, excellent support. Vaccination uploads and warnings.
CONSI would like to be able to have options to book different services at the same time, it can be a little confusing as home visits to book I need to book daycare which is confusing. Booking app would be awesome as my main competitors are Mad Paws and Pawshake. Be good to have a list of customers as well as the alfabet, as sometimes we don't remember customer names. Paying online is only through stripe, it would be good to have more options like square and PayPal
Vendor Response
Hi Asha, Thank you for taking the time to review ProPet Software! We really appreciate your feedback and we will reach out for more suggestions when we decide to add a petsitting/dog walking module.
Replied July 2017
Lori
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2018
Nice looking user interface but lacks some of the features we want/need.
Friendly looking user interface with the ability for customers to have their own accounts. Customers like it. They can easily request reservations, upload vaccinations records and communicate with staff in one place. The customer support has been very good, but is only done through email unless you request a phone call.
CONSToo invoice heavy. Some important reports for dogs are lacking or still in development. Some of the navigation is not intuitive or easy to use. Lacks some of the features we consider vital to ease of booking.
Vendor Response
Hello Lori, Thank you for taking the time review our software. We appreciate your feedback! We are constantly working to improve the software and release new features and updates, so your needs will be fully met soon!
Replied June 2018
Billie-Jo
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2017
Made My Life A Whole Lot Easier!
I own a new business (less than 2 years) and from the beginning, I have tried numerous booking systems but all of them came up short until I found ProPet. My clients find it very easy to book online and I love how all the necessary information is in plain sight. Booking is now a breeze and my life is a whole lot easier.
Vendor Response
Hello Billie-Jo, Thank you so much for your review, we really appreciate your comments! We love having Calgary Dog House in the ProPet family.
Replied January 2017
Wendy
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2016
Like having a Assistant
Have used other software. Love using Pro Pet it is like have a full time assistant. This software reduced my day by 2-3 hours.
Angela
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
ProPet Software
We like the ability to combine all of our tracking in one product. Customers, sales, classes, boarding, etc.
CONSIt's still pretty new, and we have to wait for updates for features we need.
Dan
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Propet's support is second to none. You are not alone!
Organization is much improved including biling and scheduling
PROSThe ease of use for all of our staff is fantastic. Generally fairly adaptable to different types of businesses. The support from the company is top notch.
CONSThe mobile/tablet functionality is fairly poor, especially using the new Kennel View function, but it is in beta. The app is fairly weak as well and doesn't have many of the more advanced features.
Vendor Response
Hi Dan! Thanks so much for your kind words about ProPet! We are so glad it's able to help Dog Training Now. We do plan to update the mobile ability and the app - thanks!
Replied September 2017
Casey
1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Amazing customer service
I recently switched to Propet from a different software and they have made the transition seamless. Amazing customer service that always has rapid and helpful responses. They appreciate feedback and will work with your individual situation/business. The software itself is easy to use, the layout is nice and intuitive and it's easy to go back and change details in the past. It automatically emails clients booking and invoice confirmations. It does everything a daycare and boarding interface should. Overall I'm loving my decision to switch.
Vendor Response
Hi Casey, We are so happy that you chose ProPet; thank you so much for your kind review. We look forward to our future with Canine Existence!
Replied January 2017
Stephanie
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2017
Great Software that will soon be cutting edge
Thank you, Customer support for your absolutely awesome support. Looking forward to the daycare enhancement for indefinite bookings!!
PROSAbility to move dogs from one kennel to another during their stay! Customer portal will be great!
CONSInability to book an ongoing daycare reservation without billing the client up front. Inability to include an add-on in a package that actually goes into the calendar for reporting.
Vendor Response
Hi Stephanie, Thank you so much for reviewing ProPet! We're glad that you like the software, and appreciate your feedback and all of your suggestions.
Replied January 2017