Finding software can be overwhelming. Software Advice helps businesses select kiosk software that can enhance customer interactions.

Showing 1-20 of 28 products

Bite Kiosk

Bite's best-in-class suite of digital ordering products provides guests with a personalized experience — from remembering repeat orders to making recommendations based on what guests are most likely to add to their carts. Our ... Read more

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Hexnode UEM

Hexnode MDM is a hybrid mobile device management (MDM) solution that provides businesses, tools and functionalities to monitor and manage mobile devices across various industry verticals. The solution can either be deployed on-pre... Read more

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Esper

Esper is a cloud-based kiosk solution that helps businesses deploy, secure and manage applications on mobile devices. Key features include digital signature, touch screen support, remote access and order fulfillment. Designed... Read more

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Tray

TRAY is a cloud-based software platform that enables service on-demand for merchants in the Family Entertainment, Amusement and Restaurant industries. The product suite includes point of sale, self-order kiosks, online ordering, e... Read more

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Kioware

Kioware Kiosk System Software is a solution that helps businesses manage device security through lockdown systems and self-service kiosks. Key features include remote access, reporting, digital signage, virtual keyboard, order ful... Read more

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Moki Total Control

Moki is a specialized MDM solution for customer-facing iOS, Android and BrightSign devices. Our SaaS platform was specifically designed to simplify the deployment and management of single-purpose, multi-user solutions. Moki makes ... Read more

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Volunteer Check In Kiosk

Volunteer Check In Kiosk is a web-based kiosk software designed to help museums and educational institutions track volunteer hours in a unified platform. Key features include secure browsing, virtual keyboard, membership managemen... Read more

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SiteKiosk

SiteKiosk is a cloud-based solution that helps businesses manage lockdown devices to protect browsers and operating systems against manipulations. Key features include activity reservations, virtual keyboard, usage reporting, secu... Read more

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KioCloud

KioCloud is a cloud-based platform for small to large businesses, which helps manage kiosk server hosting, allowing users to quickly run kiosks across Android, Windows and iOS devices. The centralized platform allows enterprises t... Read more

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OrderUp

OrderUp is a cloud-based solution that helps businesses in the retail industry collect orders from customers using a self-service kiosk application, streamlining point-of-sale operations. The centralized platform enables users to ... Read more

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eVisitor Software

eVisitor Software is an on-premise visitation management solution designed for facilities of all sizes. It enables users to track, identify and log visitor details. Key features include badge printing, business branding, ID tracki... Read more

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Miradore

Miradore is a cloud-based mobile device management (MDM) solution that combines basic and standard device management applications with automation features, device enrollment and monitoring. It is suitable for smaller and midsize b... Read more

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FrontFace

FrontFace is an on-premise digital signage management solution designed for small and midsize companies and runs on Windows operating systems. It offers multi-screen support, content design and scheduling within a suite. This... Read more

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ManageEngine Mobile Device Manager Plus

Empowering enterprises with the power of mobility, ManageEngine Mobile Device Manager Plus improves employee productivity by allowing teams to work across multiple devices without compromising security. As a mobile device manageme... Read more

NoviSign

NoviSign is a cloud-based solution that helps businesses manage and broadcast content on interactive kiosk devices across multiple locations. Key features include digital signature, virtual keyboard, onsite printing and secure bro... Read more

Clearwave

Clearwave, the comprehensive patient engagement platform empowers specialty practices, hospitals and health systems to improve profitability, productivity, and patient access. In addition to its digital patient check-in solutions,... Read more

Codeproof

Codeproof is a cloud-based kiosk solution that helps businesses manage and deploy corporate data on enterprise and employee-owned devices. Key features include virtual keyboard, usage reporting, secure browsing, remote access and ... Read more

HootBoard

HootBoard is a cloud-based kiosk solution that helps businesses manage internal communications and engage visitors, employees or students. Key features include touch-screen support, digital signage, weather widget, content filteri... Read more

UCView

UCView is a digital signage management solution designed for companies of all sizes. It offers content management, media storage and multi-screen display within a suite. The solution is available for both on-premise and cloud-base... Read more

eyefactive AppSuite

eyefactive provides AppSuite Touch Screen Software, which allows businesses to customize the app without any programming skills. It enables users to integrate a variety of digital content such as images, videos and PDFs. AppS... Read more

Buyers guide


Last Updated: May 17, 2021

Businesses are always looking for creative ways to gain customer attention and anticipate their needs, without compromising their convenience. Kiosk software helps businesses perform these functions all at once. By offering customers a self-help tool, kiosks are able to creatively interact with customers and answer their needs.

Here are some benefits of kiosk software for businesses:

  • Greater customer satisfaction: Enable customers to pay their bills and get product information without having to stand in long queues at supermarkets, hospitals, restaurants, airports, etc.
  • Higher customer acquisitions: Gain new customers and offer product information by placing your kiosks at strategic places. You could run adverts in shopping malls, markets, airports, etc., to grab the eyeballs of new customers.

We created this guide to help you choose the right kiosk software for your business, so that you can reap the benefits discussed above. The guide covers critical information about kiosk software. Here's what we will discuss in detail:

What is kiosk software?
Common features of kiosk software
What type of buyer are you?
Benefits and Potential Issues
Market trends to understand

 

What is kiosk software?

Kiosk software is a customer service tool that runs on a standalone console or system, allowing users to access a handful of functions and applications. The software could be manned or automatic.

Businesses can manage and control their kiosk devices using the software's lockdown features. Only managers will have access to all the applications (including the locked features) through security passcodes.

Kiosk software helps businesses perform the following functions:

  • Offering information to customers: Make information about your products, pricing, and features easily accessible to customers so that you can significantly improve their buying experience.
  • Reducing the cost of hiring: Cut the cost of hiring human staff with the use of automated kiosks. This avoids having to wait for an executive as the information that customers need is readily available at their fingertips.
  • Running experiments and surveys: Test ideas for new products at your kiosks. Collect all the information about customer needs and use it to validate your new products. You can also collect surveys from customers in different geographies for feedback on improving your existing products.
The kiosk interface of Hootboard
The kiosk interface of Hootboard (Source)

 

Common features of kiosk software

When you decide to buy kiosk software, the first step is to thoroughly understand its features. Here is a list of the common features offered by most vendors in this space:

Touch screen Allows end users (i.e., customers) to retrieve information with a simple tap on the screen.
Remote access and monitoring Offers businesses the ability to access their kiosks remotely, so that they can monitor the device's health and update the content the using digital signage functionality.
Secure browsing Allows businesses to block access to various domains and individual pages. Provides a pop-up message to customers when access is denied.
Usage reporting Lets businesses gather reports about usage history and searched URLs based on the date range and title tags.
Onsite printing Prints tickets, receipts, and other information readily. The software retracts any unclaimed documents back into the printer.
Check-in and check-out management Allows customers to enter their details while checking-in as well as for checking-out using digital signage.
Ticket/Order fulfillment Provides end users end-to-end visibility of their orders, including the date of ordering, processing time, and date of shipping.
Billing Lets customers make payments using their credit or debit cards.
User session management Resets a browser every time a user leaves. It also clears the browser history, printer queue, and volume levels. It automatically logs off when a session ends or if there's been inactivity for a long time.
Digital signage Allows businesses to run advertisements on graphic or multimedia screens. The run-time for the screens can be set and changed.
File download control Restricts the download of unrecognized files for security reasons.
Video and audio calls Allows trained experts to interact with customers via video and audio calls, so that they are able to close deals as well as address and solve customer concerns.
Record management Keeps a record of customer-related information in a centralized database that can be accessed by businesses deploying the kiosks.

What type of buyer are you?

Now that you know the common features that kiosk software should offer, you should list down your business needs to identify the type of buyer you are. Different vendors offer different solutions targeted at different industries or business types.

Here are some details about the different types of buyers and their unique needs:

Private retail business owners: These buyers need kiosk software to offer customers certain facilities such as interactive product catalogs, product customizations, grocery self-service checkouts, and payment getaways.

Hospital owners: These buyers need kiosk software to ease the appointment scheduling process for their patients. They can also use kiosks to provide patients details about a specialty, the record history, and the availability of physicians.

Government bodies: Government bodies, such as airports, municipal offices, and train stations, deploy kiosks to offer various services that include ticketing, check-in and check-out, as well as bill payments via cards.

Restaurant owners: These buyers need kiosk software to let customers place orders with one tap on touch screens, check out promotions and discounts, pay bills, browse through the interactive menu, and more.

Benefits and potential issues

Kiosk software offers many benefits such as saving the customers' time and effort as well as improving the customer experience of and satisfaction with the overall brand. With digitalization, kiosk software also boosts the accuracy of orders and bills, while reducing the staff's workload with self-service for customers.

However, a major challenge is that kiosks need to be monitored and frequently serviced. If they aren't, or an issue goes unreported for days, the devices could malfunction. This would waste your staff's time and your customers won't be able to access your products or services.

Market trends to understand

Kiosk software is helping businesses improve and increase the number of customer interactions. There are a few interesting trends in the restaurant and retail industry, with regards to kiosks, which you should know. Here are the details of these top trends:

Restaurants to add more interactive kiosk: The number of interactive kiosks is expected to grow 7.2% by 2021. Numerous restaurants will adopt these kiosks to offer different payment modes and customize food orders. For instance, Subway updated its store design to include digital self-order kiosks, pick-up locations, and prep areas.

Clothing brands to adopt vending machine model: Vending machines reportedly bring in $7 billion worth of sales in the U.S. annually. Some clothing brands are now beginning to adopt vending machines to dispense last-minute items for unexpected travelers based on the weather.