Extremely difficult to use; insufficient integrations; many customer service reps had poor English language skills.

When linkedin changed their url format I was stuck with over 3000 records with bad url's.

It is somewhat customizable. We like the reporting features, and the ability to incorporate other tools like Zapier to work with InfusionSoft.

Some functionality has been lost in transitioning to keap ownership.

Sick and tired of paying money for something no one can make function and do what I need.

We found this one of the best CRMs in market and application built quality is great.

The fact that we can design the whole campaign on a drawing board like the platform is something that I think everyone should do. It just gives you a good overall view of how we are running things.

The only bad thing is that it has no documentation in Spanish and that it is a bit expensive.

I started with Infusionsoft before it was Keap. Customer service was way better before the were bought out.

Landing pages rarely work and I have had multiple events and lost hundreds of leads during the KEAP take over of Infusionsoft. Now I have too much money invested to make a switch.

My overall experience is fantastic. Infusionsoft is advanced and I applaud the creators for their brilliant and creative minds.

I requested a cancellation of our acccount which, to this day, has not been actioned. I have had to go to my bank to block further charges of my account.

No meaningful R&D, poor support, and no email integration.

Keap has really been awesome so far and I will keep using it.

But it's just things like that that make the platform feel so outdated. For the first couple of years, we felt like the customer support was fantastic.

I don't know much about the pricing, but I have heard that it's a great value comparatively.

It  gives us the ability to help the customer feel secure in their purchase also helps to cover our end if one tries to lie and say they didnt recieve it.

We love Infusionsoft because it is user friendly, intuitive and we have been able to combine our marketing campaigns into the software.

There is a learning curve to understanding how to set up and send emails. It's also hard to manage email contacts.

I am happy with their level of support as well. I would recommend it to someone that is serious about building an online business.

Positive experience and great customer support.

I use ION daily to build landing pages for all my sites for subscription offers. I have found ION to be very easy to use.

We are kind of spoiled by some of the reports we get from our own tracking system ROIA and other services where it is a dump of ALL data and we pick a choose.

Its ability to create engaging, high conversion experiences.

It's a great platform for growing companies to manage multiple landing pages. It's easy to use for non-technical people and if you can't figure something out the tech support can't be beat.

ION continues to be a great source for innovative ideas (One of the very few vendor newsletters I love to receive).

Customer service is at the top of its class. Our representative is incredibly knowledgeable, quick to respond, and helpful.

The platform is user friendly, it has alot of functionalities and we love that we can see where are customers click on our landing pages.

I highly recommend it for marketers who don't want to wait around for their agency or IT department to help them get an online experience quickly out the door.

If you need to be creating webpages at a very quick speed, then this is the best tool for you to use effectively.

One incorrect click-and-drag can mess up a whole page sometimes. The platform itself could use a User Experience refresh.

Great interface, very customizable, and easily integrates with multiple systems. ION's training and support is excellent.

Sometimes the segmentation gets in the way and can confuse the numbers. This all may be in my team's setup, or in Ion, not sure.

Ion has been very useful for our team and allows us to rapidly deploy engaging and exciting interactive experiences for our clients that.

Ion is a great tool for delivering interactive content. Support is fantastic and their help documents are on-point.

Creating and managing forms is fairly convoluted - many tabs to navigate. Without css/html skills it can be difficult to achieve pixel precision.

There is no option for form validation when there is more than one form on the page. More 'UNDO' opportunities are necessary as it is easy to drag and drop widgets in the wrong place.

But once you use it once, and sell it to a cleint or two, the cost can easily be passed on to clients and you can even start making money on the MSF from clients.

Ion has really responsive and helpful customer support, and the flexibility of the tool and variety of templates for deploying content rapidly is a big benefit.

It's testing capabilities are among the best I've seen, and the ability to launch new pages quickly and easily is great.

US Dollar

Keap (formerly Infusionsoft) is a cloud-based sales and marketing solution that offers customer relationship management (CRM), marketing automation, and e-commerce functionalities in one suite. Keap helps small businesses across various industries streamline sales and manage customer experiences.


Users can segment contacts, track customer interactions, send emails, as well as run campaigns with personalized communication triggers based on emails opened, clicks, and more. Users can also manage e-commerce, from inventory management to payments and purchase fulfillment, set up online shopping carts, track digital storefront activity, send quotes, invoices, and receipts.


The system’s reporting and analytics tools help users run analyses on parameters such as emails, campaign performance, and ROI data. Users can access Keap remotely on Android and iOS devices. It offers integration with QuickBooks, SalesForce, Outlook, Gmail, plus more. 


Pricing is on a monthly subscription basis and includes support via phone, email, and FAQs. 



LongDescription

A/B Testing

Cataloging/Categorization

Lead Notifications

Customer Surveys

Multi-Channel Marketing

Electronic Payments

Personalization

Social Marketing

Request Assignment

Lead Engagement

Lead Capture

Activity Tracking

SEO Management

Data Synchronization

Customer Segmentation

Drip Campaigns

Customer Service Analytics

Responsive Web Design

Sales Pipeline Management

Referral Tracking

Task Scheduling

Order Management

Calendar/Reminder System

Relationship Tracking

Invoice Management

Lead Distribution

Projections

Knowledge Management

Multi-Campaign

Pipeline Management

Sales Orders

Customer Database

Shopping Cart

Calendar Management

Customizable Fields

Sales Trend Analysis

Campaign Scheduling

Template Management

ROI Tracking

Data Import/Export

Campaign Segmentation

Email Tracking

Promotions Management

Campaign Planning

Customer Support

Lead Generation

Email Templates

Customer Activity Tracking

Self Service Portal

Subscriber Management

Contact Management

XML/RSS

Pricing and Cost Calculations

Form Builder

Configurable Workflow

Lead Management

Conversion Rate Optimization

Email Marketing

Mobile Access

List Management

Sales Reports

Sales Activity Management

Real Time Data

Performance Metrics

Routing

Territory Management

Click Tracking

Shared Contacts

Marketing Automation

Landing Pages/Web Forms

Request Escalation

Lead Segmentation

Workflow Management

Email Management

Source Tracking

Dynamic Content

Event Triggered Actions

Visual Analytics

Customization

Activity Dashboard

Alerts/Notifications

CAN-SPAM Compliance

Reporting & Statistics

Predictive Analytics

Segmentation

Reminders

Visitor Tracking

Website Visitor Tracking

Sales Automation

Customizable Templates

WYSIWYG Editor

Billing & Invoicing

Image Library

Conversion Tracking

Lead Nurturing

Interaction Tracking

Web Forms

Keap is available across three pricing plans based on the number of users and contacts.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

Keap

In Person

Live Online

Webinars

Documentation

Videos

ion interactive is a cloud-based content marketing platform, which helps businesses of all sizes create engaging content such as quizzes, eBooks, assessments, infographics, lookbooks or white papers and analyze audience's participation, preferences and interests. 


It comes with a creative studio module, which enables designers to develop custom content, adjust page layouts, control screen sizes and apply animations or transitions. Using the targeting options, marketing teams can segment customers and create content based on location, behavior, device, or time. Additionally, it also lets marketing teams utilize the built-in A/B testing feature to evaluate content effectiveness, control traffic allocation and measure conversion and content consumption. 


Ion interactive offers integration with multiple third-party applications such as Marketo, Vimeo, LinkedIn, Pinterest, MailChimp, Uberflip, SugarCRM, Salesforce Pardot, Facebook and more. It is available on monthly subscriptions and support is provided via phone, email and documentation. 



AB Testing

Presentation Tools

Multi-Channel Campaigns

Real Time Editing

Categorization/Grouping

Publish Scheduling

Interactive Content

Audience Targeting

Distribution Management

Content Management

Social Media Integration

Data Visualization

Customizable Branding

Reporting/Analytics

Campaign Analytics

Drag & Drop

Third-Party Integrations

Campaign Management

Ion interactive is available across 4 pricing tiers: [Basic, Pro, Expert and Enterprise]. Please contact Rock Content for more details.

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