AbacusLaw
About AbacusLaw
Awards and Recognition
AbacusLaw Pricing
Contact CARET to schedule a demo.
Starting price:
$69.00 per month
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for AbacusLaw
1 - 5 of 373 Reviews
Marie
Law Practice, 2 - 10 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed March 2021
All the Bells and Whistles
J. Michael
Verified reviewer
Legal Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Customizable Software and Amazing Support
Every single person I've dealt with at Abacus, from initial sale to professional services to tech support, has been patient, professional, knowledgeable, and effective. I've dealt with too many companies who virtually disappear after making the sale. The people at Abacus are nothing like that; their service and support are first rate.
PROSThe software uses a customizable database structure, so you can create or modify forms and fields to make them relevant for the types of cases you handle. In areas where aspects of the program are not wholly intuitive, Abacus's knowledge base and online instructional videos are very helpful. Abacus tech support is amazing.
CONSAbacusLaw links to MS Outlook, but not to any other email/calendar client (and I had to quit Outlook for another more reliable email/calendar solution because Outlook is extremely problematic in key, basic areas). I feel like I should be able to drop an email message from any email application -- or any file, for that matter -- into an AbacusLaw matter. I do wish the client portal (for exchanging documents with clients) were available.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed July 2023
No more
Abacus worked fairly well initially as a server based small number of user platform. At the time, few system integrated accounting with the LPM main product. New features were overpromised and half-baked.
CONSTech support and customer support evaporated over time. Systems crashed routinely and Abacus had no reliable answers for tech updates from Microsoft.
Vendor Response
We're very sorry to hear that your experience with AbacusLaw did not live up to your expectations. We will be sure to pass along this feedback to our team and use it to continuously improve our services.
Replied August 2023
Susan
Verified reviewer
Law Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
The Goods and the Bads of Abacus
On the law side of Abacus it is substantially a good system to use. The organization, ease of use, and the multiple tools allow the law side to run smooth and easy with little to no problems. Things such as client entry, event posting, and much more have become much easier over time with the multiple updates and fixes. Overall the law side software is a well created system.
CONSThe Accounting side of Abacus has many little problems within it that overall cause the functionality of abacus to become less effective. Things such as tables not communicating with each other and the software crashing due to simple tasks such as voiding checks are some of the many problems that occurs. Without fixing these issues, the overall effectiveness and efficiency of abacus accounting will only continue to diminish.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Abacus review
It's nice to always have our contacts and cases in one place. There are still many things we need to learn to use this program to its full potential.
PROSEverything is in one program and able to access it all easily
CONSWe always have problems with our updates each year. Abacus is really good about fixing it but still a pain to have to call tech support to get it fixed.