All NextChapter Reviews
1-25 of 121 Reviews
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Andrew James
Verified reviewer
Legal Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Essential Tool for a Law Firm
I enjoy that it is cloud based, seems secure, real-time access anywhere you are.
CONSBestCase just seems easier to use for me. Sometimes it is touch in NextChapter to remember where everything is as far as where to input data to appear in a specific form.
Vendor Response
Thanks for the review, Andrew! We're glad you appreciate the cloud based access. If you ever need help figuring out where to edit/enter anything, feel free to reach out to our Support team!
Replied May 2022
Tami
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
NextChapter is Great
Every time I call into NextChapter my question is answered quickly and the issue resolved. I have had an awesome experience with NextChapter.
PROSI love the ease of entering information into the software.
CONSI dislike the treatment of a leased vehicle and the inability to put a monthly vehicle payment into Schedule J without having a vehicle on Schedule B.
Reason for choosing NextChapter
Price and ease of use.
Reasons for switching to NextChapter
Cost and accessibility for our Mac computers.
Vendor Response
Thanks so much for your review, Tami! We are glad to hear your experience with NextChapter has been positive. Our Support team is always here to answer questions and report any issues you experience so please continue to utilize us!
Replied February 2020
Sarah
Law Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Easy to use
While there have been bumps in switching software, overall it's been a smooth transition.
PROSNextChapter was really easy to get started with and the data entry is simple to use. The texting feature has been a real help with keeping in contact with clients as well. When we've had problems, customer service was quick to help resolve our issues.
CONSThe biggest issue that we've had is the amount of time that it's taken get a case filed, but NextChapter has worked towards fixing that and made it easier.
Carol
Law Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Bankruptcy
Overall this product is easy to use and the customer service team is wonderful, answers all questions in a timely manner.
PROSEase of putting clients information into computer and keeping track of clients filed.
CONSWhen writing a message to clients having to type and send multiple times to complete the message.
Vendor Response
Thanks so much for the review, Carol! Our team is happy to help such kind users like yourself :)
Replied January 2024
David
Law Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
NextChapter has improved my bankruptcy practice.
As a career BestCase user I was reluctant to switch, but after using NextChapter I wish I had switched sooner.
PROSThe software is very easy to learn and use. My paralegal and I love the flow of the interface which make data entry smooth and easy. The customer service and tech support are super fast, friendly, and helpful.
CONSI have nothing bad to say about NextChapter.
Reason for choosing NextChapter
Simply put, it was just a better product, easier to use, and the support was very responsive to my requests and suggestions.
Reasons for switching to NextChapter
Having access to my client files wherever I am offered me more flexibility.
Vendor Response
Thanks so much for the review, David! We are happy you find the product easy to use and love that you are feeling supported!
Replied April 2020
Nicole
Legal Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Frequent user
It it easy to use and I am abel to move quickly through the program. I like that I am able to preview and if something is incorrect, with just one click I am able to get to the schedule or statement to make my correction.
PROSI like that I only have to enter the information in one location and it automatically places it whereever else it is relevant in the software.
CONSThe exemptions that we use are not alway correct in the software. I have to old school it and look up exemptions to ensure I am using the correct one. However, when I have found an exemption to be incorrect, I have contacted customer service and they have quickly corrected it (:
Reasons for switching to NextChapter
This program was in the "Cloud" and the price.
Vendor Response
Thank you for this great review, Nicole! We always hope our users find the app to be user friendly so to hear you feel that way just makes our day! Thanks so much for being an awesome NextChapter customer :)
Replied June 2020
Raymond
Law Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Great Product for Bankruptcy's
This is a very easy program to learn. The customer support is great! If you have a question its probably in the FAQ's. If not there is someone there to help - and they answer your calls. We were having a password issue when our computer systems updated. The techs noticed and called us to see if they could help us resolve the issue. That's service! We were up and running in two seconds.
CONSWe haven't really found any cons to this software yet. With any software this is a learning curve. You have to remember to hit save after entering some data, but that is just getting to know your software.
Reasons for switching to NextChapter
The cost of Best Case kept going up and up, while the service kept going down.
Vendor Response
Wow, Raymond, thank you so much! This is one of the best reviews we have ever received. We are so glad that you are pleased with the amount of support. We will continue to be here if you should need anything!
Replied January 2021
Joseph
Legal Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Way better more modern bankruptcy software
This software blows the doors off of the prior software that our firm used for the past 18 years. More intuitive, data entry and organizational features. Works well on all devices.
CONSThere are some of the features that don't seem complete yet. NextMessage seems like it could be an awesome, groundbreaking way to communicate with clients, but doesn't seem totally mobile compatible yet. Would be great to see and respond to client messages through mobile app.
Reasons for switching to NextChapter
I was tired of living with 1998 software. I try to work in various places and Bestcase required me to be tethered to my office desktop. Was very frustrating.
Vendor Response
Thank you, Joseph! We loved meeting you at NACBA and seeing you come by with your iPad already signed up and inputting a case. It's great to watch users catch on so quickly, it makes us so proud of the product! Be on the lookout in the next couple of weeks for some NextMessage enhancements :)
Replied September 2019
Cheryl
Legal Services, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Recommended software for bankruptcy attorneys
I highly recommend NextChapter for any bankruptcy attorney, small firm or large firm.
PROSI chose NextChapter because I needed to move my bankruptcy software into the cloud. I've kept NextChapter because of the customer service and timely software updates, as well as innovations in product options.
CONSI've relayed suggestions for software improvement, primarily in local Chapter 13 Plans, and NextChapter has been responsive in software updates to include improvements.
Reasons for switching to NextChapter
Needed cloud software for my bankruptcy practice
Vendor Response
We can't thank your firm enough for such great reviews, Cheryl! We hope you continue to enjoy using NextChapter and continue letting us know how we can improve! Users like you make NextChapter a better, more effective product.
Replied June 2020
Vincent
Law Practice, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Excellent option for web based bankruptcy preparation software
NextChapter divides an excellent integration with our practice management software Clio and provides online access for the software to be used anywhere an Internet connection is available.
CONSWe transitioned from best case to next chapter. Best case has a nice feature for analyzing the monthly decrease a client would need in gross income to qualify for the means test. The analysis breaks it out over one month, two months, three months, four months, five months, or six months. While certainly not a dealbreaker, it would be a nice feature to have.
Reasons for switching to NextChapter
Best case did not have an online option or integration with pacer documents.
Chritopher
Law Practice, 2-10 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed May 2021
NextChapter makes bankruptcy easy and affordable for lawyers
NextChapter and their support team give me the confidence to take on bankruptcy cases. Knowing that their support team of professionals include experienced paralegals who have focused their career on bankruptcy law reassures me that not only can my technical questions get answered, but often a legal issue I haven't seen before they will have dealt with, and can point me towards the relevant law on the issue.
PROSWhen my partner and I first opened our law practice, the idea of learning bankruptcy law both appealed to us and frightened us. While both of us had extensive litigation backgrounds, neither of us had ever worked in the field before. We also practice in a rural area, so the number of bankruptcy cases were likely to few and far between. Every lawyer we spoke to strongly recommended a bankruptcy case management software to generate all of the documents and notices that must be filed correctly in order to get your clients the relief they need. Of all of the programs out there, only NextChapter offered "by case" pricing, perfect for our firm that only handles 1-2 cases a year. Couple that with friendly, professional, and knowledgeable customer support (with a real person that will call and talk you through issues), and I became a NextChapter believer. Now, NextChapter integrates with my regular case management system, CLIO, making my life even easier.
CONSThe integration with CLIO is a little clunky...while standard bankruptcy tasks get uploaded wholesale from NextChapter, there is no automatic sharing or uploading of documents between the systems. It's not a huge gripe, as most of what you need to do with document generation you will want to do in NextChapter anyway, but it would save time if it would upload completed documents to CLIO.
Reason for choosing NextChapter
Our firm looked at other products, but the "by case" pricing, paralegal support, ease of use, integration with CLIO and good customer support has made it clear to us that NextChapter is the right program for us.
Vendor Response
Thanks so much for the review, Christopher! We are so glad to hear our pricing structure works for you and your firm and even more pleased to know you are satisfied with our customer support!
Replied May 2021
Sherry
Law Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Forced conversion, but very happy with the results.
The software program we utilized was purchased by NextChapter forcing our conversion. I had used the other product for years and wasn't very happy with the change. Once I started using NextChapter and I actually allowed myself to stop resenting the change, I found this program to be a delightful change of pace. If I have all required client documentation at my fingertips, I am able to complete a bankruptcy packet in a few hours instead of over the course of a few days. I didn't want to, but I love my NextChapter software. It has definitely made my day easier.
PROSThe data input covers all the bases the first time around. Information is put in one time and is then populated into the required forms. When I did need a little help, I found the staff quite willing to answer my questions.
CONSI had to learn a whole new way to deal with data input. All of the questions a law firm is required to answer in order to complete the paperwork (forms) are in the software, however, if you're not paying close attention when you are new to the system, it is easy to overlook basic entry points and become very frustrated. Once you take the time to become conversant with the software, it is a dream to use.
Reasons for switching to NextChapter
Fastcase was purchased by NextChapter
Vendor Response
Thanks so much for this review, Sherry! We know change is not easy and really appreciate your willingness to learn. We are so happy to hear your day is made easier by our app :)
Replied January 2021
Tara
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Best Bankruptcy Software EVER!!
From the great product to the wonderful customer service professionals, this is the best bankruptcy software I have used!
PROSNext Chapter turned the bankruptcy software process on its head! In the best way! It gathers the information once, and files the forms as needed, rather than requiring the user to enter information multiple times or in multiple places. The cloud-based system means I can enter, review and even file cases from anywhere I have a laptop (or iPad or phone) and an internet connection! I have used the software on the beach in Hawaii, and even filed a case from the main stage at the NFL Draft! I can't begin to say enough good things about this software!
CONSThere really are not any downsides to this product!
Vendor Response
Thank you SO much for this great review, Tara! We are so happy to hear you like using NextChapter and can use it whenever you are traveling. When you say you can use it anywhere, you really mean anywhere!
Replied February 2020
Doris
Law Practice, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed May 2023
Good cloud based program that is reasonably priced.
The step by step schedules make it easy to train new employees on the software. The integration of the credit report also saves time. All schedules are easy to navigate.
CONSWhen filing the Attorney Fee Disclosure it does not always update immediately. Although the credit report integration is useful, addresses are often wrong and need to be corrected.
Reasons for switching to NextChapter
We went with Next Chapter because it is cloud based and reasonably priced.
Todd
Verified reviewer
Law Practice, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
NextChapter is continuously improving the product
It's cloud-based. Best Case might be a better product, but only if you are a one attorney, one computer (that's a PC), one office, no support staff, law firm. But who fits that criteria? And, that's why I switched. Since it is browser based cloud software, I can work on any computer, whether Mac of PC, and I can work anywhere I have an internet connection. It also syncs with Clio, which is synced with Lexicata, which is synced with Call Ruby - enter info once and you've synced across multiple platforms.
CONSWas a little buggy at first ( 2 years ago), but rarely an issue any more. Tech support is always great at fixing it, and they are continuously improving the product and receptive to user-requested changes.
Vendor Response
Thanks for taking the time to review NextChapter! It's always rewarding to see that our continued efforts to better the product have led to reduced errors and now allows us to focus on the fun stuff in the app!
Replied June 2019
John
Law Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
Great Cloud-Based Bankruptcy Software
I initially decided to try NextChapter solely because it is cloud-based. I have tried other cloud-based bankruptcy preparation software and they never quite worked correctly. I love that I can access my cases anywhere and that they are continuing to improve on their product. Almost monthly it seems like there is a new feature or a revision to an old one that makes putting the bankruptcy petition together more seamless and intuitive. Their customer service is excellent.
CONSIn the early days, it felt like some of the features hadn't been fully developed. That has been remedied for the most part.
Vendor Response
John - we are thrilled to have you as one of the customers that have been with us since the start. We love being able to release new features and enhancements to our users, especially when our users are the ones to suggest the new ideas to us!
Replied April 2019
Pamela
Law Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed May 2023
NextChapter is an excellent yet inexpensive option for attorneys that handle bankruptcy
I have had an excellent experience with NextChapter. It is easy to use and an excellent option
PROSNo need to invest in software and pay for licensing and updates which is expensive. It is a pay per use option that is affordable
CONSNeed to edit schedules for minor errors and omissions before filing with the court
Reasons for switching to NextChapter
Cost was a huge factor
Kenneth
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Next Chapter bankruptcy software
Both ease of working the software and the customer support make the experience of using this software the best
PROSFling cases is very easy. Creating, amending and modifying chapter 13 plan is great. I like the fact that is stores all documents filed with the court
CONSThis a difficult question because I consider this software the best. Maybe the fact that you always have to save the expenses after the entry is complete
Vendor Response
Thanks so much for this great review, Ken! We're pleased to hear you find the software easy to use :)
Replied February 2022
Craig
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Awesome Customer Service!
Customer serivce outwieghs all with this product. You will not be disappointed.
PROSNextchapter allows for the efficient and accurate preperation of cases.
CONSNextchapter does not auto popluate figures with the court during the amendment process.
Vendor Response
Thanks for this great review! We're glad you've been able to be a part of all of our improvements the last couple of years and look forward to many more - including amended filings in your district very soon!
Replied September 2019
Lisa
Law Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
NextChapter Review
There have been good updates on the credit report integration. The software is relatively user friendly and has helpful instructions. The preview feature is great as well as being able to download drafts. I like the ease of filing amendments as well.
CONSThere have been issues with the chapter 13 plan which are usually resolved by reloading the page several times. Some features are not yet available for the district in which I practice. I would like to see more additional documents able to be uploaded along with the Petition.
Vendor Response
Thanks for being such a valued customer and for the review, Lisa! Look for an email from us as we are happy to help you be able to file more documents with your petition :)
Replied December 2018
Matt
Verified reviewer
Law Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Excellent customer service!
This is my first year using NCBK. I've been blown away by the incredible service and how quickly they respond to issues or questions. There are some glitches with the system which is to be expected for a newer product but what is more important to me is that they respond and address any issues quickly. To be fair, some of what I've thought were "glitches" were really user error on my part and they have always done a good job of walking me through the solution. I will be staying with NCBK!
PROSIncredible response time and customer service. Cloud based system that allows me to use just my Mac (a first for BK software).
CONSChapter 13 plan could use some improvement.
Vendor Response
You're the best, Matt! We're so happy to have you and your firm on board!
Replied December 2018
Cecil
Legal Services, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
The best software on the Market
Wonderful, allows me to view the case docs with a click of a button.
PROSIt takes some time to become proficient in usage, but, when the light comes on you can and will appreciate what it offers
CONSSometimes, the internet causes slow downs in logging on.
Reasons for switching to NextChapter
My former software company either merged and/or purchased Nextchapter. Whatever it was I am grateful, Nextchapter is a far superior product.
Vendor Response
Wow, what a great review, Cecil! We are so pleased to hear that NextChapter is easy to use and has streamlined your workflow!
Replied January 2024
Will
Legal Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Great Cloud-Based Solution
Excellent. Would highly recommend to any bankruptcy attorney.
PROS1. Cloud-Based. 2. Ease of Use. 3. Quick Customer Service. 4. Consistent improvement of software.
CONSNo ability to directly edit schedules; however, they have listened to this
Vendor Response
What an awesome review, Will! You've been such a wonderful and loyal NextChapter user and we're so happy to have you on board!
Replied June 2019
Kristi
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Our office switched from Best Case to Next Chapter. The input of bankruptcies is so much easier now!
It is so easy to input a client's bankruptcy with them sitting in front of you. I can have an entire petition ready within 30 minutes of meeting with the client.
CONSIt took a while to get used to how you have to review petitions with Next Chapter. Now that we are used to it, we love it!
Vendor Response
We're so happy to have you on board! To hear that your petition is ready within 30 minutes is music to our ears!
Replied May 2018
Lin
Law Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Changing to NextChapter
Once I got used to the software, we really like the fact that information syncs up with Clio and that we can have multiple users have the same cases on all devices. It has really helped keep up with contact information and disbursement of information to our clients by all members of our staff.
PROSI love the ease of inputting the income and expenses. No more calculating the taxes and medical deductions.
CONSAfter filing, the case number does not transfer to the plan form. Also, the several steps necessary to get the rest of the documents filed with the Court.
Vendor Response
Thanks so much for taking the time to leave your review. We really enjoy having you on board and look forward to being able to help add in some new features that will help ease your post petition filings in the coming year!
Replied December 2018