All PCLaw Reviews
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Martin M.
Legal Services, 2 - 10 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed July 2021
Hands down the best legal billing software I have ever used
Martin M
Verified reviewer
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2019
Hands down the best legal billing software I have ever used
I have found PCLAW to be the best solution for smaller law firms, where numerous timekeepers may work on a particular matter.
PROSPCLAW has the best interface, once you've learned how to use it it is very easy to use, with a lot of features. Very easy to integrate with various insurance carrier portals. Easy to generate reports.
CONSSomewhat of a learning curve. Can be expensive if you're adding many licensed users.
Danielle
Law Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Easy to use software that is great value for money
Great software used by many law firms due to its user friendly software and amazing technical support.
PROSEasy to use program that rarely had technical issues. Very dependable and user friendly. Docketing and Expenses were easy to view and edit and having the option to edit other users dockets helped when you are in charge of organizing multiple calendars
CONSWish there was spell check for dockets. When searching for client files sometimes it doesn't recognize their file number and you have to manually search for it.
Roger
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2020
PC Law issues
very poor
PROSFairly easy to use once you understand the system.
CONSCustomer support is terrible. Billing issue was to be resolved last year - more than double billed. Said they would extend support two months to compensate. Bill I received this year had 3 charges for services I had never had. I have been trying to resolve it for a month. Difficult to get through by telephone. Line is perpetually busy. Impossible to hold for more than a minute, then your only choice is to lease a message. Promises that the problem will be rectified. Doesn't happen. Calls not returned. Asked to speak to a manger, Hasn't happened. Erroneous invoices keep getting sent. l have used PC Law for 20 years. Horrific decline in service since the original owners sold it. Several years ago, my accountant caught a problem involving correcting fee transfers with more than 5 entries. The system doubled the income from the fees. When called, PC Law said they were aware of problem. Problem not posted on its list of known defects. Stay away from PC Law
Reason for choosing PCLaw
positive views of other users
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed July 2019
Pretty Good Program for Billing
Overall, the program is great and is easy to work. There are parts that are a bit annoying, but for the price it's really great.
PROSThis software is pretty easy to navigate. Although it it takes a little bit of training, it becomes quite simple once you get the hang of it and figure out exactly what you are doing. It's great to be able to pull up the hours by attorney and to see exactly how much time is being spent on each case.
CONSTo see new time and old time together, you have to open different windows. This can be a pain when you're trying to look at the comparison as I have to split screen. Also, if you accidentally hit the "enter" button, it submits the time entry and you have to open a second window to add more time if desired.
Stuart
Law Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed January 2021
Was barely aceptable once; not any longer
When I started my private practice 6 years ago, this product was satisfactory. It integrated time, billing, and banking functions (though never easily or in a straightforward manner). However, with some effort, it was manageable. Now, Lexis Nexis seems to treat it as an pariah. They are pushing (punishing?) all users to switch to Clio, but seeing how they orphaned PCLaw users without support, why would anyone switch to a new product of theirs, only to suffer the same fate in a few years?
PROSRelatively complete - when it functions without glitches (not often enough).
CONSLack of tech support - calls are not answered and messages not replied to in a timely fashion, if at all. Overly complicated Lack of clarity Lack of definitional explanations Since they began to offer Clio, they pay no attention to PC Law issues and problems (and there are plenty) and offer no support.
Reason for choosing PCLaw
At the time it was recommended by another firm. (They are looking at new alternatives - not CLIO! - as well.)
Kristi
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed March 2019
Pathetic
The time keeping function is easy to use (when it works).
CONSCustomer Support is horrible. The last "fix" they made corrupted client files - causing more problems. Each time PC Law crashes - which is often i have to pay my IT reps to work with PC Law to "fix" the problem. I spent nearly 2 hours on the phone with them yesterday morning, only to be told the PC Law tech couldn't fix the problem and we would (again) have to be "expedited to an engineer." Promised a phone call. Nothing. I won't even being with the account rep. Unfulfilled promises. They need to fix their software and provide a new version. The problems with PC Law costs us in money and efficiency every time it goes down. A law firm cannot go five days without access to bill pay, billing, and time keeping. Prices go up annually, but problems multiply.
Guillermo
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed July 2019
Software so old it should be encased in amber
Buggy, sluggish, crash prone, outdated, outclassed and overpriced.
PROSI am hard pressed to think of anything positive other than maybe it was great in 1995?
CONSAs an IT consultant working with a firm that has used PC Law since 2004, I have made the recommendation to ditch this software after uncovering the debacle that is attempting to move past version 14.2. Lexis Nexis has had so many problems with version 15.x and 16.x since haphazardly making the switch to Microsoft SQL that they actually pulled the software. So a law firm that pays and annual contract cannot move past PC Law 14.2 for the foreseeable future. Firms that made the mistake of moving to 15 or 16 before apparently have had a rough ride. This software is straight out of the 80s and they make no effort to improve the UI or anything else.
Earl
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed October 2020
This Company and Product are NOT worth buying.
Customer service used to be the best in the software business. It is now non-existent. If you call technical support, our wait times always exceed 4 hours (No kidding). If you use the online "chat" service, you are in queue for at least an hour, and when it says "you are next - connecting," all of a sudden, the agent is "no longer available."
PROSMy firm has used PCLaw since 1994. It used to be a very good, intuitive, and easy to use program. It is now full of flaws that are not easily corrected.
CONSThe program loses transactions. I don't need to tell you how serious it is for accounting software to lose track of client funds.
Reason for choosing PCLaw
The Florida Bar Practice Management Office recommended PCLaw. In 1994, it was a good recommendation. In 2020, not at all.
Kaitlin
Legal Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
2
Reviewed October 2020
Good for time entry
Great for entering your dockets and lots of options to do so.
CONSNot great for calendar management and not the most esthetically pleasing!
Andria
Law Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed August 2020
Unsupported software that could use some updates
While PCLaw works well as a time keeping and accounting software, it really could use some updating and improvement on its stability.
PROSThe software does offer the ability to do many things that are customary and specific to your firm. The ease of use is appealing, as you can manipulate the system to work as you intend it to work.
CONSThe software has become unstable especially with updating version of Windows. The look and feel of the software is outdated and enhancements don't seem to be coming. The support of the software is not reliable and often incredibly hard to get in touch with.
Linda
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2021
PCLAW - don't use
It worked well about 10 years ago but they do not seem to do much work upgrading the system. Since 2020 the customer service has been very poor. We will be looking at Soluno.
PROSIt is an enterprise system where the data and system are locally based. If the internet goes down, you still have access to the data and client information.
CONSIt was good in the day but now, the system is incompatible with 64bit outlook so you cannot save the email, there is data corruption, customer service is poor ( no one answers the phone, reluctant to escalate your case and when you use the chat function, instead of finding an answer for you they send you an article link, etc), system freezes a lot, etc.
Pamela
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed June 2020
Not a fan.
We used the product for many years and it overall worked okay for the price. Eventually the updates caused the program to basically not function and we had to switch to a cloud-based program that worked much better.
PROSThe best part of the software was the customizability of almost everything. Any time something was not a way we liked it, we could just change it.
CONSThe software complexity can be a little overwhelming if you just need a simple billing software. Also, not cloud accessible.
Marina
Law Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed June 2023
Extremely slow performance
Not intuitive design. There is no obvious Save function. Just Save and Close... why? what if I don't want to close, just to save?
CONSvery slow, especially after the latest upgrade. Not intuitive design. Rudimental search functionality. Printing functionality just doesn't do what you choose to do.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
4
FUNCTIONALITY
3
Reviewed February 2019
Prone to crashing
The edition we used would crash like clockwork. It was tough logging a day's worth of tasks if I wasn't sure when I clicked to submit at the end of the day that all entries would be accurately reflected. Easy to fix for the most part, but sometimes it didn't help me get out of the office any quicker.
CONSAgain, the crashing made it difficult to enjoy using.
Peggi
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed January 2021
Do not recommend
I like the product is integrated - time keeping, generating bills, with check book.
CONSI first purchased the product 15 years ago when it was an independent company. Service has gone downhill and the yearly service fees has gone up since [SENSITIVE CONTENT HIDDEN] first acquired it.
Reason for choosing PCLaw
WHen purchased, I like the product and the service
ZANE
Legal Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2021
Used to be good until LexisNexis
This used to be a great product with exceptional customer service. Now it is a complete mess
PROSAll in one product that used to work well
CONSA complete mess when Lexis Nexis changed it base data base. Horrid functionality ever since and customer service also a mess.
Reason for choosing PCLaw
At the time it was the best overall complete solution
kathy
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed October 2021
PCLaw
The customer service department has always been helpful and nice
PROSI have used this product for over 15 years. I think the product is just ok.
CONSIt is difficult at times to find the correct report or information you need, easily. Alot of time is wasted trying to find exactly what you need.
Karen
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2018
I have been using this in my practice for years now and it works
It's easy to use and organizes everything for our books
PROSIt's comprehensiveness, easy to use and well navigated. Great for clerks and other staff to use. Explains itself well
CONSCan't think of any cons that need to be written. PC covers all our needs. The updates could be more relative to what is needed.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed January 2018
PC Law is great, but updates can assist it to be greater
I like the versatility of the options and the ability to have an all encompassing application for my accounting needs.
CONSI don't like the ease of use. It is a little dated. It could use a more consolidated approach to the various features offered.
VANESSA
Legal Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2020
Absolute Garbage, Don't Even Think About It!
It was a nightmare through and through. There are so many better options. If you are opening a firm do yourself a favour and don't even think about using this system.
PROSThere is nothing positive about this software. It is cumbersome, cannot be used on Mac, interface looks like DOS from the 80s.
CONSThere is literally nothing good about PC Law. It is horrible to use, horrible to deal with PC Law, tech support often has 50+ people in the cue trying to get support. Tech support took 2+ weeks to respond to a problem with the activation code.
Katrina
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2017
Not user friendly
Doesn't work. Freezes requiring restarts. Customer service typically can't help. They offer "work around for every problem because it doesn't work.
Anthony
Law Practice, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
FUNCTIONALITY
3
Reviewed February 2020
A mediocre program for small businesses
The way that it mirrored Excel allowed for seamless transposition of time entries.
CONSI found it very tedious to have to go back and forth for every single entry to edit time, text, or matter number that it was assigned to rather than being able to do it all in one place. I also found the reports and methodology to be difficult in how to navigate through PCLaw in order to find the appropriate reports to create time records.
Renatta
Verified reviewer
Law Practice
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Easy to use software, very efficient
Ease of use, efficiency, and saved time doing menial tasks.
PROSI find the customer support to be extremely useful and prompt; I have had to use it on several occasions and never had an issue getting through or solving my problem.
CONSThe look of the software is somewhat outdated, but it is still easy to find anything you might be looking for.
Jacob
Law Practice, 201-500 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
So very great!
This software contains tons of helpful information that I use for my practice.
CONSI would like better mobile access to the information.