All NAVEX One Reviews
1-23 of 23 Reviews
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Linda
Banking, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2017
Efficient, Familiar, and Succinct
NAVEXGlobal's document management solution, PolicyTech, is a wonderful system for any organization that is looking to implement controls over their documents without spending a fortune. The interface is user friendly and simple to learn for anyone who is accustomed to using folders on a computer. Navigation is straightforward and easy to understand. The approval workflow is customizable and allows for a wide range of variations. One of my favorite features is the Questionnaire that can be added to any document. This simple tool allows management to confirm that employees have actually reviewed the information that they need to know.
CONSWhile the system has robust abilities for management of documents, the interface is not very customizable. What you see is what you get.
James
Computer Software, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed November 2018
The Microsoft Word integration makes it worth it.
All in all, this program has worked very well for our small company. It does what it says on the box, but when things go wrong, it’s hard to get them to work properly again.
PROSThe biggest pro is that PolicyTech integrates with Microsoft Word. It does have a small learning curve, but once you figure out how to do everything, it works flawlessly. We also like that there is the ability to audit if such a need arose. Being able to use it with mobile devices is very handy as well.
CONSWe just wish that support were a little bit better. We have had a few issues and they weren’t resolved as quickly as we had hoped. The cost could always be lower, but it’s at a fair price point for what you get.
Travis
Telecommunications, 201-500 employees
Used more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2021
Now Vexed Globally!
Good job doing your homework on Softwareadvice.com before making a decision on this software. We've had many disagreements with NAVEX Global and have given several examples of what would make our experience better. There is no interest in improving what made our experience poor. Customer satisfaction is not on their priority list. I've never experienced so little interest in helping us with questions or issues than with Navex Global. Upgrades are available to fix your problem, but be prepared to pay a lot for them. Have not only found better options, but have been willing to double pay to use an alternative while still under contract with them because they won't let us out of our contract for being so unhappy with our situation. Be very cautious when looking into this for your LMS or compliance training.
PROSEasy enough to implement. Videos aren't super cheesy. It wasn't hard for our employees to log in and begin watching their training videos.
CONSVery limited in what you are able to do with it. Licensing is expensive and not flexible with who can use what, when. While the material was industry average, the customer service is the worst we've ever experienced. Consistent across my whole team and on nearly every call made and email sent.
Reason for choosing NAVEX One
Liked a video we saw for harassment training through NAVEX.
Reasons for switching to NAVEX One
Trying something new, mainly for harassment and compliance training
Terry
Furniture, 2-10 employees
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed January 2024
Costco Ethics Point
I just felt like when you do not take complaints seriously and just act like a reporting service, it affects the workers. I just hope that you have improved training for your employees
PROSEverything is online, once you have the issue number and password you can get in.
CONSIssue Number-[sensitive content hidden] Concerning wages and other safety issues. You found that this company did nothing wrong. FYI - the labour board penalized them for not paying the proper wages And Health and Safety came in and found they were out of compliance. The company was penalized for not having WSIB This was back in 2021
Matt
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed January 2018
Helps with updating documents on the web browser
PolicyTech integrates well with the Microsoft documents. The documents can be updated using a web browser and we do not need tom update these by installing MS office applications. PolicyTech helps us to review and understand who has viewed the document for the reporting purpose.
CONSGreat tool to manage online documents. Provides better security and revision control. Helps reviewing the users who has accessed the documents.
Stan
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2018
The search feature is great
PolicyTech helps my team with a lot of inbuilt functionality. The search feature looks great and helps finding the required notes easily.
Nicole
Computer Software
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed April 2016
Backups can be made online now!
With policytech, I can keep my files backup online and access from anywhere. This software helps with keeping my important documents and images secure. No need to worry about keeping files on my local drive.
CONSUI seems with old design. It can be improved with latest design approach.
Jeanenne
Hospital & Health Care
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2014
PolicyTech Remains a Vital Business Tool
We love the ability to put all of our documents in one place and ensure that they have been read by our staff. This is vital for our company to ensure that documentation is available to prove someone has been informed of certain policies, forms, meeting minutes, etc.
CONSI have had really great experiences in the past with our account manager. He has moved up in the company, and we now have a new account manager. I was not notified of the change and have not had the best luck getting in touch with her.
Pankaj
Pharmaceuticals
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed March 2016
My data is backed up using this tool
This software helps me to keep my data backed up on the internet. I can use my data files when needed. The files are kept securely on the online servers (Not sure where exactly), but the good thing is that I can use them anytime. It also let me share files as needed and helps me with collaboration with others.
CONSI guess everything is fine with this software. But the support system can be a little better. I would also like the price to be little less than what it is. Free trial time should be extended.
Casey
Management Consulting
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2014
PolicyTech
I think PolicyTech is a great resource for business and could potentially be utilized in a university level. I will be recommending it to my professors to utilize in their courses.
CONSI think there is some work that could be done in the functionality to make it more efficient, but the concept is there.
Kathleen
Hospital & Health Care
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2014
Easy as an Evite and It Automates Nagging!
When introducing PolicyTech to new divisions in my organization, I ask my audience if they've ever received an Evite to a party, clicked the link, seen who else was invited, and accepted or declined the invitation. Everyone always laughs and says, "Yes!" and I say, "Then you can master PolicyTech!" It really is that intuitive and user-friendly. Then, when introducing it to staff tasked with getting approvals on a document, I ask what they hate most about their current email-based process and they invariably say, "The nagging that I have do to do get people to review and approve the document!" So I tell them, "PolicyTech automates nagging, so you don't have to!" Then they fall in love with PolicyTech as quickly as I did. It automates the tedious and arduous process of document review, revision, and approval, saving countless FTE hours and expense.
CONSNothing comes to mind at the moment actually, so nothing to say here.
Stan
Computer Software, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed January 2019
Helps with creating contractual documents
Nice application as it helps creating documents for the clients.
PROSA right application to help manage documents including contracts with the clients. We are able to mange online documents and share with clients to get signed.
CONSThe interface has some challenges but the navigation is much better. Can be improved to improve actual page interface to create documents.
Brian
Restaurants, 51-200 employees
Used less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed November 2020
Read your contract!
Terrible. After 1 year of paid non use we tried to cancel. The service had never been used. They informed me I was obligated to a 5 year contract. I offered to settle for an additionalyear of the service price and they declined. Not business friendly at all. If you are a small business this is not for you.
PROSThe idea of having a place for employees to report issues.
CONSThey never even sent me sheet of paper with the 1800 number on it.
Alan
Computer Software
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed April 2016
Great digital media manager
I keep my signed agreement documents on this App. It’s a great way to keep agreements and I don’t need to search for files anymore on various places. It seems a great digital media manager.
CONSIt works great and provides all required features to me.
Brittany
Human Resources, 1,001-5,000 employees
Used monthly for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
FUNCTIONALITY
3
Reviewed June 2021
It gets the job done
Overall it a decent software just maybe update in layout to make it more user friendly and decluttering some of the buttons.
PROSThis product is is interesting to me in a sense that it works for our employees when cases are submitted but for the users it causes a few issues. I'm always getting locked out. The layout is a little confusing at especially for first time users.
CONSLayout for me is a big issue. Its not as easy to navigate like other platforms which can cause some confusion
Gina
Computer Software, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed August 2018
Clean interface and well-made software
This is a well-developed and nicely designed software. It has a simple and clean interface and makes document and policy organization flow seamlessly. Highly recommend this product.
CONSMy only complaint with this product would be the slow response I received from customer service a few weeks back.
Hina
Media Production
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed March 2016
Best content management tool
It seems the best content management tool to me. Number of other tools provide a lot of features. But Policytech is easy to use and user friendly. I use it just because it is quick to learn and easy to use. The functionality works great and does not throw any performance issues as well.
Jeff
Computer Software
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed April 2016
Great support and effective management
This vendor has good support team and provides quick responses. It can be helpful to manage images and video documents.
CONSI would like this to be integrated with CMS sites (like WordPress etc.) It will allow keeping images uploaded directly from the wordPress admin.
Austin
Computer Software
Used less than 6 months
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
3
Reviewed March 2016
Nice file management with Auto reminders
Policytech is a great file management app. Managing huge files is even easier with policytech. I can also setup the reminders and get auto email reminders when needed. It helps me being on schedule. Recovering
CONSFiles recovery and revision history would be good to have there. Most other functionality looks great. But some more features can be added.
Matt
Computer Software
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed March 2016
Document management has been easier with Policy tech
Policytech provides flexible and easy way to manage the documents and the content. I have been able to manage contracts easily using this software. The mobile apps helps a lot to manage the docs using the mobile devices.
CONSUI can be improved a lot. the functionality is great but interface is lacking.
Robert
Hospital & Health Care
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2014
PolicyTech - Policy Management Software
The software is easy to use, and the customer support is top-notch.
CONSThe rollout of new software updates could be quicker.
Ken
Computer Software, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed November 2016
A Bit Old School
PolicyTech will give you all you need for the most part, and there is a 30 day trial to try things out before you commit.. But there seems to be no fixed pricing, it must be requested. (What is this, 2003?) But is customizable to fit your companies needs.
Tim
Hospital & Health Care
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2014
PolicyTech is great for our business!
I like its ease of use.
CONSWe would like the cost for cloud hosting to be less.