It is easy to interface with other services such as ticketing systems and the like. It is easy to get additional information about identified vulnerabilities.

Super fast, neat and top notch solution for Software Composition Analysis.

There's no history of comments or changes. Updates made to one version of a project are not easily available to other versions, or to other projects that use the same components.

The product is really amazing already. Hub knowledge bases are huge and growing day by day.

It is very easy to use and integrate with the current continuous integration infrastructure. It is adding new features frequently to improve usability.

Upgrading it is a major pain / undertaking. Each time we need to upgrade the system we have to do the equivalent of installing it from scratch.

I love the speed and overall simplicity of the application. It does a good job of finding most open source packages and performs identification automatically.

The thing I like most about the Hub is the integrations. Engineers are moving toward a more automated build process and a have a tool that can support that is very nice.

Simple and easy to use, Responsive Customer support. Most of the softwares were already available.

Ease of Use and extensible integration availability.

The ease of identifying and managing the open source code  and as well examining the  source code for vulnerabilities and specifically the hidden security vulnerabilities is amazing.

A very good thing is that it provide features for code scanning, independently from language and technology, also integrated with CI/CD tools like Jenkins.

So far my experience with BlackDuck is great. I have seen almost positive response pretty much.

There are a lot of false alarms that should be corrected to update its database.

It have to pay year by year. In my job work on embeded system, our code size is very small (under 100 kB).

Some of the upgrades did not go smoothly. Some of the information that most IT departments require seems to be missing from the documentation.

Customer Support was quick & helpful. Most of the software already up there & less turnaround time.

Last but not least the technical support and customer care is really good.

I love the ability to see at a glance detailed dependency information. Also being able to follow the breadcrumbs to CVE reports.

I love the asset integration and that it can pull warranty info ... that's huge. I liked the cost of it great bang for the buck.

Great product, easy to use for the tech and the client.

Sometimes the agent will report software that no longer exists on the device. This can cause some inaccuracies.

No option to automatically change a ticket’s status when an agent responds. Complicated groups and permissions.

Amazing Tool Kit for Management & Monitoring of Service Desk.

The integration between service and asset management is seamless and easy. The pricing is very reasonable for the benefit that we receive.

I haven't really found anything I dislike. Our previous solution was that bad.

I really appreciate the ability to organize columns in my ticket queue according to my preferences.

The program expedites the process, makes it smooth and efficient. Really great value for the money.

I dislike the software management portion of this solution. It is next to useless if you need to manage software licenses or counts.

I like how easy it was to setup the workflow needed for the service desk to function. I did not have too many issues with creating tickets.

I like how easy the GUI is, editing the categories and assigning the ticket to a support tech is all very simple right from the first view.

I really love the support from the customer support a lot. The support is always right on top of any issues and I have experience very quick responses when I do need to contact them.

We are very new to the product but I truly love the integration with the Orion Platform. It also has a great UI and so far it has been very fast to respond.

Solarwind Service Desk has met all of our requirements. It is easy to use and follows ITIL best practises.

Very happy and know i made the best decision purchasing this tool for our organization.

It has a clean, easy to use, and intuitive interface. We have only scratched the surface of what it can do.

The API provided is very intuitive and has allowed us to interface in to other system we use. I would be happy to recommend Sam for the ease of use and functionary of the system.

Easy to use service desk, with many great features.

There are no way to properly federate departments with the current state.

Easy to use, great to create/track/monitor support tickets.

Their customer support is top tier and their change management workflow is one of the best I've seen.

There hasn’t been anything for us to dislike about the product.

This makes ticket flow a little difficult to work with.

US Dollar

From small businesses to large enterprises, the amount of open source code being used in software applications today is increasing substantially. Black Duck is the industry's leading solution for open source management and license compliance. The comprehensive  Black Duck Knowledge Base contains over 4.5 million open source projects and 2,750 open source licenses, enabling our software to identify and mitigate critical risks in your applications and containers. Black Duck finds vulnerabilities and provides specific remediation guidance for eliminating these risks. In addition to source code, Black Duck Binary Analysis scans binary code for open source components. The tool continues to automatically monitor for new vulnerabilities that emerge throughout the development life cycle. For developers, security personnel, and legal teams alike, Black Duck provides the most complete security coverage and license compliance in the industry.

LongDescription

Application Security

User Management

Activity Tracking

Policy Management

Risk Assessment

Risk Analytics

Vulnerability Protection

Audit Trail

License Tracking

Security Auditing

Compliance Management

License Inventory

Risk Alerts

Real Time Notifications

Reporting & Statistics

Issue Tracking

Audit Management

Compliance Tracking

Reporting/Analytics

Monitoring

Prioritization

Third Party Integrations

Vulnerability Scanning

Application Encryption

Container Monitoring

Contact the Synopsys Software Integrity Group (SIG) Sales team at https://www.synopsys.com/software-integrity/contact-sales.html for more detailed pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

2-10

11-50

51-200

201-500

501-1000

1000+

Black Duck

In Person

Live Online

Webinars

Documentation

Videos

SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support.


SolarWinds Service Desk is a cloud-based software offered for an annual subscription. In the system, users can manage service tickets and company assets. It also works on the go from any smartphone or tablet equipped with a web browser.


SolarWinds Service Desk integrates with other applications, including Google Apps, Salesforce.com, OneLogin and over 140 other applications. Users can submit service tickets through either email or the inbuilt self-service portal. The portal empowers users to search for a solution independently using the system's configurable knowledge base. Customers can also submit a new request and check on the status of a pending issue.



Support Ticket Management

Real-Time Analytics

Surveys & Feedback

Customizable Reports

Document Storage

Access Controls/Permissions

Customer Segmentation

IT Asset Management

Customer Service Analytics

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

Change Management

Single Sign On

Project Management

Rules-Based Workflow

Procurement Management

Knowledge Management

Categorization/Grouping

Scheduled/Automated Reports

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Data Import/Export

Problem Management

Email Templates

Self Service Portal

Help Desk Management

Mobile Access

Cost Tracking

Dashboard Creation

Service Reporting

CMDB

Device Auto Discovery

Real-Time Data

Performance Metrics

Service Catalog

Issue Scheduling

Maintenance Management

Multi-Channel Communication

Configuration Management

Role-Based Permissions

Client Portal

Real-Time Notifications

Workflow Management

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Customizable Templates

Dashboard

Multi-Language

Alerts/Escalation

Real-Time Reporting

Customizable Branding

Asset Lifecycle Management

Contact Database

Widgets

Relationship Mapping

Remote Access/Control

Supplier Management

Customizable Forms

Requisition Management

Incident Management

Drag & Drop

Autoresponders

Tagging

Issue Auditing

Online Forums

Maintenance Scheduling

Task Management

Release Management

Live Chat

Inventory Management

Data Mapping

Full Text Search

Customer Support

Team - $19
Business - $39
Professional - $69
Enterprise - $89

Pricing is per month, per agent. Contact SolarWinds to request a price quote.

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