Easy access to registered labs and upcoming bookings

Selecting the hours of booking is sometimes not possible from the home screen.

We had many issues with our previous booking system. Difficult to use, not easy for people with little experience working with spreadsheets and confusing most of the times. Our department has been using Bookkit for a month and, so far, all the users are really happy with it. It is a clear step forward that is helping everyone using our facility.

The most important feature is how easy it is to use, not only as a researcher/user, but also as an administrator. The software is clean, clear and allows you to create a booking system that will be of help for anyone using it.

There is nothing specially wrong. I was trying to personalize the web to use the colours of the department and that is something that you (probably) cannot change. It is a minor (minuscule) issue.

It works and is intuitive enough, allows to see what other users have booked.

Can't book multiple slots at once so have to click over and over again on things to make multiple bookings for the next week. Can't change the fact that I get an email for every single one of those bookings, which is annoying and not needed. Can't change the booking retroactively, for example if I forgot to cancel one and wish to change it one minute after the booking has "started" it cannot be done. The website doesn't work at all on mobile phones, it's impossible to make or change bookings from there.

We loved how easy was to implement it and we have started to explore other possiblities (external service, costings).

We had to implement the whole booking system for the research institute under the new covid 19 measures. It took us less than a day to place all infrastructure and all users. We run a transition period from the previous system (excel sheets) to the new and in one week we were all using it.

I don't have a the moment anything that I don't like yet. Maybe confirmation of bookings could be done on multiple events at once, but it is something very minor.

This software is easy to use and implement. We like having all the information about our equipment in one place. We share our facilities with two other companies, so this software is useful to keep track on equipment reservations and usage.

The integration with ELab journal requires debugging

It's been ok overall. I have reached out to customer service several times to figure out how to do things that should have been pretty straightforward but weren't due to the usage assumptions that the developers obviously made. Customer service has been responsive - I'll give them credit for that.

The fact that the free version is so capable is a huge deal. Many other similar packages don't have that kind of functionality in the free version. It's pretty intuitive for users to get signed up and running - not necessarily intuitive for administrators in setting it up, however.

Some of the functionality is fairly counterintuitive. It is obviously structured with the idea that outside people will be requesting access to use your instruments - sort of like a big Clustermarket community. If you don't operate that way (and we don't) then some of the ways in which things work in the software is pretty cumbersome and counterintuitive.

Software visuality, formation able to see weekly, daily, monthly booking slots either available or not

Not all the instruments can be seen at a time or those instruments I am looking for are not able to see using the search button. All the time going through the portal. Also, new equipment adding issue still there!

When COVID-19 hit, we really needed software that could allow us to manage lab use and control for social distancing. This allowed us to book both space and equipment to assure that lab members could plan for the use of smaller spaces, and avoid booking time in the lab for a piece of equipment that would already be in use at that time. I am confident that, even after the need for social distancing has ended, the lab will continue to use the software for booking and managing equipment use.

Ease of set up, ease of use, flexibility, fulfills all our needs for equipment and space booking.

Nothing. Best system software I have had to use at my institution.

I find it very easy to use and the new features that are being added makes it even more user friendly

Trying to get our lab users on board with using it

The general ease of use, but more importantly, when needed, customer support was excellent.

There is not something that I particularly dislike when using this software on my laptop, but it is more difficult to select timings for a booking on a phone.

Customer service has been absolutely fantastic since day one. Don't think I've waited more than a few hours ever for a response.

This software is very easy to use for both administrator (my primary use) and end user. Setting up new users and training take little to no time.

Users are unable to edit their bookings after-the-fact, which is difficult when this is being used for billing (I am doing it all myself). The only way for users to edit past bookings is if they get admin status, which would make it much more difficult for them to use (would see everything vs. just the instruments they can use) and take away the point of the software.

Overall it is very user friendly and easy to use.

The software comes with many features including assigning research groups their own equipment (which they can also be responsible for via the roles of instructors and technicians), it allows charging for the use of the equipment easily, and can place in time restrictions for reopening our lab due to Covid measures. The update recently that allows multiple admin users and viewing other labs/organisations in one makes it much more user friendly and allows for more flexibility.

I feel like multiple bookings could be made easier. Currently users have been block booking for the whole week but then that all falls under "one" booking even if it is across multiple days. Would be nice if bookings that last for longer than 24 hours be separated into separate bookings, so that when we run a report for Covid reasons, they come up as "completed".

My experience with Clustermarket has been extremely positive.

Your booking system was easy to implement, and it is easy for my users to use. We have a small facility in a university, and I run this facility by myself. I am so grateful that you provide your product to places like ours. In addition, your customer support is excellent! We have been working with [SENSITIVE CONTENT], and she has been wonderful. She responds to my questions quickly and thoroughly, and she has been very helpful.

I have been very happy with your software.

Excellent program and one that I will continue to use.

The ease of use for not only the administrator but the users. This program allows our facilities to track users which is critical for assessing risk due to Covid

The only con for me at this time is that we do not fully use this program which I am hoping we can utilize in the future.

Overall experience is good. But the booking interface cab be made more user friendly

Easy to schedule the equipment with multiple groups

Interface can be cleaned up a bit. Booking module timers are not that user friendly

fantastic!

It makes the lab management - booking, approval, and track record easier.

a few things could be improved: 1. create phone apps 2. assign trainer automatically/selecting option upon booking by an untrained user. 3. one click the approval page as an option for booking request

Bookkit is a very nice product, so useful to manage the usage of shared equipment of our research center. Is a very friendly platform, with a large number of options to customize the services according to the needs of each laboratory. Their customer support are really efficient.

The feature that I really find useful is that we are able to manage different laboratories, with different users on the same platform.

I would like to have more options to customize the schedule of equipments. For example, set more than one time-block at the day where the equipment will be out of service.

I think it is a good tool so far. With the recommended improvements it could be better.

Click and drag to select time ranges for reserving space and equipment. Straight-forward to navigate the pages Dropdown menu for different lab spaces with different sets of equipment to reserve. Ability to have pictures of equipment for the users to know what they are reserving.

The approval process seems a bit intensive - each time chunk for each space has to be approved unless the user is an administrator, at least with the settings we use. This can be a lot to manage and approve if each user uses a lot of different space and equipment each day. A very useful feature for users that I recommend implementing would be something like saving a reservation profile so that if a user has to use the same set of equipment/space multiple days in a row they don't have to click and reserve so many things for every day - a single click option to repeat a prior days reservation, and be able to give it a title like "DNA Extractions" or "Library Preparation" would make it easy as a user to reserve space day after day.

I had a good experience scheduling and editing existing reservations through cluster market.

Easy to use app on the computer. Lets book multiple slots for several days at a time.

Mobile compatabilty can be improved. Notifications and integration to google calendars can be advantageous.

We were having trouble with instrument scheduling and asking colleagues individually who was using what instrument when. This software has streamlined our scheduling process and reduced down time of high volume instruments.

We use the groups functionality a lot for permissions and the calendar view is very useful for high volume instruments.

The calendar sometimes gets stuck on a previous date/view and does not default to "today"

It is a useful software and was rolled out well in our department.

I like that it is easy to see what equipment is available, and what I can book. It is also convenient that there are email reminders that a booking is upcoming.

It can sometimes be a little difficult to get the exact timing, and it would be nice to be able to edit or cancel a reservation after it has begun. Sometimes things finish early and we want to indicate that the equipment is free.

Whenever I've had issues with the system, I have been able to contact the customer support team and get a response within hours. This has been immensely helpful!

It is perfect for managing shared equipment, especially now that social distancing requirements are in place. Also the customer support is great.

Getting everyone in the lab signed up as a user was a bit of a difficult process, but I think this was exacerbated by the fact that I set our lab up on the system during the update between versions.

Support has been great and the software has been easy to set up and launch

Easy to use user interface for students. customisable user groups and booking rules is really handy

The calendar visually could do with tweaking to make it visually more intuitive

Good product but the navigation could be more streamlined and categorized better.

Versatile features that comprehensively cover almost every aspect of managing lab equipment.

Booking equipment is easy and the confirmation email is very useful.

It has been quite a good experience to use this, I have been able to manage using the instrument at any time. It ensures the workflow is smooth.

A couple of research groups use this in my institute, it helps multiple teams to effectively manage their time and plan the usage of instruments connected to the software. It offers flexibility by helping to plan well in advance and also accommodates making changes to the plan if there is something.

The User portal can be made much more simpler. It sometimes takes extra time to navigate and get to the action.