Great product, Great experience!

What we like best about CloudLIMS is the product functionality and perseverance of the CloudLIMS team in addressing our challenging needs. The feature that stands out for us is the ability to track the complete genealogy of samples and manage patient data, including patients' consent. With this feature, we can trace the history of each sample easily, including the patient from whom it was collected, the condition of the patient at the time of collection, etc. The product also enables us to meet ISO 20387 compliance requirements with ease. The team's support during our evaluation process was excellent, and they answered all our questions satisfactorily. We conducted thorough testing before purchasing the product. Our entire team, including C-level executives, participated in the evaluation process, and we were impressed with the product's full capabilities.

Our experience has been nothing but positive.

Implementation of a LIMS application is never easy or seamless, it takes a lot of time and refinement. It may have been difficult at the very beginning, but the support team has always been patient, responsive, and supportive in our years as customers.

CloudLIMs is highly configurable on multiple levels so no matter what operations your facility is running, it's likely CloudLIMS can achieve your operational needs. They have great customer service and technical support, ensuring customers feel comfortable and competent to use the application. CloudLIMS is also extremely accessible since it is cloud-based, so as long as you have internet, you have full usability of the application. With the Enterprise version, it offers a lot of other features for our operations to keep track of our different research studies, inventory, training documents, and other legal documents.

There are some minor setbacks with CloudLIMS that I am optimistic can be achieved in the future. The arrangement of some columns to be customizable, the selection of hide/view options for attributes between different types to be applied across the board, the editing/creation of attributes to be applied across the multiple types, are just a couple of examples. However, I will say that CloudLIMS seems to always be receptive of feedback like this from customers and take it to their product management team to further improve their product.

CloudLIMS is very customizable. The support staff is very responsive. They are able to assist in all the changes that we request of them.

The customizing process can be very long and tedious. There is no utilization of templates where we can copy something already edited and paste it over existing template.

The variable customizable features of the system allow us to tailor it to our specific needs and requirements.

Occasional slow loading speed and delaying tasks that require urgency.

CloudLIMS has been a valuable tool for organizing and managing samples in our lab. It offers everything we need in a LIMS and is super easy to use. I highly recommend this product.

There really isn't anything negative to say about CloudLIMS. It's easy to use, customer service is excellent, and it has everything we need for managing information.