Knowlarity
About Knowlarity
Knowlarity Pricing
Please contact Knowlarity Communication for pricing details.
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Most Helpful Reviews for Knowlarity
1 - 5 of 5 Reviews
Ashutosh
Verified reviewer
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2023
Good Solution for Larger Teams
I would recommend Knowlarity in case the telephony related requirements are well planned and they are not subjected to change in the foreseeable future. Knowlarity offers inbound and outbound solutions and businesses can opt for either one of them to suit the business need and thus uce this solution in the most cost effective manner.
PROSKnowlarity is almost a ready-made Telephoy solution which can be very easily deployed in the existing business. The customizations and other setup related changes are very few and the implementation team helps in making the system like in just 4 to 5 days. There is a long list of APIs existing in Knowlarity which the other software can easily connect to.For team size of 5 or more callers, Knowlarity comes out to be more cost effective as compared to similar competitors such as Ozonetel.
CONSOnce Knowlarity is implemented, in case the business needs some telephony changes, high costs are involved for modification. For example, in the initial setup, suppose you are running an IVR with 5 options and now you want to add a 6th option, Knowlarity setup team would again do the recording and mapping of each IVR option and charge almost same amount as it charged while setting up the system initially. This demotivates businesses to modify the existing telephony implementation
Reason for choosing Knowlarity
Knowlarity comes out to be cheaper as compared to Ozonetel when the number of callers is 5 or more. With 20 plus callers, we chose knowlarity obviously. Exotel doesnt have all APIs needed. Also its customer support doesn't match that of Knowlarity
Kiran
Verified reviewer
Renewables & Environment, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Must have tool to manage Inside Sales and Sales Teams
Knowlarity empowers the calling team by taking it to the cloud, making it simple to set up and oversee. I would rate Knowlarity even higher if they could improve their support team efficiency.
PROSKnowlarity is exceptionally simple to set up and begin with. You must add a specialist and sign in utilizing your cloud id. You get all your investigation, including call drops, logs, and calls made. CRM integration is straightforward and consistent. We have coordinated it with our Zoho CRM, and seeing all dashboards in a single place made the feedback process easy. Detailing and recorded calls assist us with dealing with the nature of our group and help them further develop in the areas they need.
CONSSupport is slow. Sometimes the client assistance group battles among themselves rather than resolve the main thing needing attention. More features could get added to the premium bundle. The software is quite pricy.
Reason for choosing Knowlarity
The Knwolarity salesperson was proactive in helping us understand the features. It was easy to integrate and use.
Rahul
Verified reviewer
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2022
An absolute failure. Do not buy
Pls do not buy.
PROSAll are basic features but very expensive.
CONSVery expensive, lack of customer support, regular technical issues, they don't let u port to another connection, somehow they put additional bill and ask u to stay with them
Reason for choosing Knowlarity
Sales promotions
Reasons for switching to Knowlarity
Not applicablw
Sushant
Verified reviewer
Education Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed September 2022
Simplest way to automate your call centre team
Having an option for the supervisor to listen to active/ongoing calls gives a very different perspective to quickly improve the team's quality. This helps in understanding how new team members are handling customer queries. We also used it with Freshdesk integration, which allowed us to fetch the customer info with active tickets before picking up the call. Having more information for our agents reduced our call handling time significantly.
CONSThe customer support of Knowlarity did a fantastic job in providing us with all kinds of reports, but we wanted to see a lot more information on the dashboard itself. I'd say the reporting section can be improved.
Manu
Health, Wellness and Fitness, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Excellent IVR services
Excellent IVR services with many innovative features. Customer support is good.
CONSSometimes there is a delay in IVR transfer.