Smartping

Cloud Based IVR Solution provided by Smartping drives smooth customer Interactions and assistance to them. It also minimizes call overloads of the agents by intelligently identifying, segmenting and routing the calls to the agents. Filtering out basic queries, it forwards only the complex queries to the agents. With call recording, barging, and analytics features, cloud IVR solutions is an exhaustive customer service product that caters to every calling need of the business. Besides, managers get a comprehensive view of all the ongoing activities such as call logs, call recordings and more, on Servetel’s web portal and mobile app.