tawk.to
About tawk.to
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tawk.to Pricing
Contact tawk.to for pricing details.
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Free version:
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Most Helpful Reviews for tawk.to
1 - 5 of 327 Reviews
Richard
Marketing and Advertising, 1 employee
Used less than 2 years
OVERALL RATING:
5
Reviewed April 2021
I set this up on all my clients' sites
Carine Sylvie
Verified reviewer
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2023
The best Live chat
Tawk.to is a very good livechat and the back office is easy and intuitive to use.
PROSTawk.to is the perfect software for a digital company like mine. As well as live chat, it allows you to build up a knowledge base to guide customers through most processes.
CONSI've noticed that the sound notification doesn't always emit the arrival of new customers on the livechat when there are a lot of processes running on the computer or when the connection speed is sometimes low.
Boris
Information Technology and Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Impressive and free
We use tawk.to as our main recommendation to clients who need a good chat system for their website. The customization options are great, the implementation is easy, and it is all free. We have successfully doubled customer conversions on some of our projects just using tawk.to and their beautiful chat popup. Our clients like the ability to track the customers actions on the website - it is easy to upsell once you know how the visitors were browsing your website, and it is much easier to answer questions about products when you know where the visitor is from and which product page they are on right now. All in all, a very useful tool I can very highly recommend!
PROSTawk.to has all the features of a fully paid software while being completely free. They allow for easy integration into any kind of a website and offer a fully fleshed out experience on par with any other paid-for solution.
CONSSometimes, we had issues with notifications not popping up properly, and our clients missed a chat or two because of that, but it seems that issue was fixed recently.
Reasons for switching to tawk.to
Because tawk.to is free and as feature-rich as LiveChat.
Nitin
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2021
Very good for someone who's just starting out
For startups who want to test products on website they may use tawk.to for analyzing the engagement on particular page as tawk.to provide you with live tracking facility for free.
PROSTawk.to is very easy to install or integrate into website and its completely free with most important features that you require while chatting with user.
CONSDashboard design is little complex even they have changed it now but still a new user need to spend a day to learn things.
Reason for choosing tawk.to
When I was starting out I don't know much about chat applications that will be used for free. I searched on google about free chat application for website and I was shown with tawk.to, later on I have switched to fresh chat.
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed January 2024
A good and easy to to use chatbot
I used tawk for quite a long time for live chat on our website. It help us capture leads in live chat
CONSlack of automation capabilities and it is not interactive chatbot
